Martin Anderson, Manager Human Factors | 8 September 2015Ronny Lardner, Chartered Psychologist, The Keil Centre

Let’s talk! Introducing Our Safety Culture discussion cards

This presentation contains forward looking statements that are subject to risk factors associated with oil and gas businesses. It is believed that the expectations reflected in these statements are reasonable but they may be affected by a variety of variables and changes in underlying assumptions which could cause actual results or trends to differ materially, including but not limited to: price fluctuations, actual demand, currency fluctuations, drilling and production results, reserve estimates, loss of market, industry competition, environmental risks, physical risks, legislative, fiscal and regulatory developments, economic and financial market conditions in various countries and regions, political risks, project delay or advancement, approvals and cost estimates.

All references to dollars, cents or $ in this presentation are to US currency, unless otherwise stated.

References to “Woodside” may be references to Woodside Petroleum Ltd. or its applicable subsidiaries.

Disclaimer and important notice

Experience the Energy - An overview of Woodside’s global business 29 September 2015

§ What is safety culture?

§ “Our Safety Culture” at Woodside

§ Safety culture in practice

§ Does it work?

§ Development of Discussion Cards

§ How to use the cards

§ Next steps

Overview

Let’s talk! Introducing Our Safety Culture discussion cards 38 September 2015

§ The term originates from the investigation into the Chernobyl nuclear disaster (IAEA, 1986)

§ Fundamental to an organisation’s ability to achieve excellent safety performance

§ But what is “safety culture”?

§ “Culture” can be described as our values (what is important), our beliefs (how things work) and our behaviours (the way we do things around here)

§ Or, “how you behave when you think that no-one’s looking”

§ A “safety culture” is one in which safety plays an important role

What is ‘safety culture’ & why is it important?

Let’s talk! Introducing Our Safety Culture discussion cards 48 September 2015

Safety culture is a Human Factors topic

Woodside approach to safety culture

Let’s talk! Introducing Our Safety Culture discussion cards 58 September 2015

“Our Safety Culture”

Unpacking the high-level descriptors

Let’s talk! Introducing Our Safety Culture discussion cards 68 September 2015

The framework in practice

Let’s talk! Introducing Our Safety Culture discussion cards 78 September 2015

§ We run Our Safety Culture surveys every few years. . .

§ . . . but the behaviours are integrated into daily activities:

§ part of all inductions

§ discussed in pre-starts

§ toolbox-talks/safety moments

§ engaging contractors

§ incorporated into training courses

§ considered in Event Lessons Bulletin

§ Existing H&S tools have been mapped to the framework

Yes !!§ We compared the safety behaviours in our framework with

incident rates

§ Our facilities with more of the positive behaviours, tend to have better occupational and process safety performance

§ Practical way for everyone to get involved in H&S

§ Our Safety Culture provided a solid foundation on which to introduce wider human factors topics

But . . . § Safety culture requires ongoing maintenance

§ We need to support all of our people in continuing to talk about and reflect on safety culture

Does it work?

Let’s talk! Introducing Our Safety Culture discussion cards 88 September 2015

Lardner, R., McCormick, P., & Novatsis, E., (2011). Hazards XXII, Liverpool, UK, April 2011

The concept

§ Provide a new tool to support our people in maintaining focus on this topic

§ Based on an idea by Eurocontrol, developed by Steven Shorrock . . .

§ . . . but has to reflect the Woodside Our Safety Culture framework and behaviours

Our Safety Culture: Discussion cards

Let’s talk! Introducing Our Safety Culture discussion cards 98 September 2015

Shorrock, S.T. (2012a). Safety culture in your hands: Discussion cards for understanding and improving

safety culture. In M. Anderson (Ed.), Contemporary

Ergonomics and Human Factors 2012. London: Taylor and Francis, pp. 321-328

§ Produce a pack of Discussion Cards

§ The cards are a practical resource to:

§ help and provoke discussion about Our Safety Culture

§ reinforce knowledge and educate people about Our Safety Culture

§ prompt thinking and action to strengthen Our Safety Culture

The proposal

Let’s talk! Introducing Our Safety Culture discussion cards 108 September 2015

§ Emily Novatsis and Ronny Lardner provided technical support

§ Reviewed all behaviours in Our Safety Culture framework

§ Addressed motivators that influence OSC behaviours e.g.

§ “Speak Up” – reasons why people do not intervene

§ the bystander effect

§ Extended to include key human factors issues

§ Lessons from Eurocontrol on what worked and what didn't

Product development

Let’s talk! Introducing Our Safety Culture discussion cards 118 September 2015

The Keil Centre: Partners in the development of Our Safety Culture framework

Gained input from end-users on content, design, and uses for the cards (~800 operational people)

Designed to challenge us to think, and encourage us to talk about safety culture. The cards are a tool to help us continue to strengthen Our Safety Culture.

§ User Guide

§ Total of 66 discussion cards

§ 4 themes, using Our Safety Culture framework:

§ Standards

§ Communication

§ Risk Management

§ Involvement

Our Safety Culture: Discussion cards

Let’s talk! Introducing Our Safety Culture discussion cards 128 September 2015

1: Safety moments

Discuss one issue for 10-15 minutes

2: Comparing views

Compare similar and different views within and between groups

3: SWOT analysis

Sort the cards into strengths, weaknesses, opportunities and threats

4: Focus on…

Discuss all of the cards in a particular theme or focus area

5: Influences

Organise cards into relationships or influences

6: Contributions

Identify cards that contributed to an event

Using the cards

Let’s talk! Introducing Our Safety Culture discussion cards 138 September 2015

§ Provide cards to teams across Woodside

§ Coach selected focal points/ ‘champions’

§ Progress

§ Initial launch to Development Function

§ Leader-led with support from graduates across the Function

§ 24-28 August “Our Safety Culture Focus Week” - Full launch across the business

§ Great feedback on both the “product” and the conversations that it enables

Implementation

Let’s talk! Introducing Our Safety Culture discussion cards 148 September 2015