Let’s Build a Smarter Planet Starting with a more dynamic … · 2009-09-22 · Save/Make Money Manage Risk stay out of jail while ... –Simpler Administration –More Automation

Let’s Build a Smarter Planet

Starting with a more dynamic Information Infrastructure

and the world is built on informationGuy England

Storage sales manager CEEMEA

[email protected]

Tel: +971 50 55 77 614

mailto:[email protected]

© 2009 IBM Corporation

Building a Smarter Planet with Dynamic Infrastructure

Information Infrastructure

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IBM’s smarter

planet vision

Four major

IBM initiatives

New Intelligence

SmartWork

Dynamic

Infrastructure

Green Solutions

The world has become

flatter and smaller. Now it

must become smarter.

Dynamic

Infrastructure

How do I create an infrastructure that drives down cost, delivers new intelligence,

mitigates information risks, and is as dynamic as today’s business climate ?

IBM Information Infrastructure

© 2008 IBM Corporation2 IBM Information Infrastructure – Information Availability

You and IBM Can Help Build a Smarter Planet




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• Three client imperatives:

Improve Service

Reduce Cost

Manage Risk

• Seven primary initiatives:

Service Management

Asset Management

Virtualization

Energy efficiency

Business Resiliency

Security


• Flexible Sourcing Options:

Cloud Computing

Strategic Outsourcing

Mid-Market Offerings

Dynamic Infrastructure

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Reduce Costs

Optimise IT to

Save/Make Money

Manage Risk

stay out of jail while

staying in business

Improve Service

plan to keep going

in a changing world

Information Compliance

Information Availability

Information Retention

Information Security




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Manage information more effectively and mitigate information risks with a dynamic infrastructure that efficiently and securely stores, protects and

optimizes access to information

Protect, manage and gain insight from your information with IBM’s leading-edge storage and data management products, services and integrated solutions;

supported by world-class expertise and proven experience

Mitigate information risks

Deliver continuous access to

information

Support information retention policies

Securely shareinformation





IBM Information Infrastructure Innovative, Integrated, Available Today




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Reduce reputation risks and audit deficiencies

Policy-based data retention

Continuous, reliable information

Secure sharing of information





37% of data is expired or inactive

Legal discovery can cost $150k to $250k (US)

84% of security breaches are internal

59% of managers miss data they should have used

Are You Managing Information Growth Effectively?Are You Ready for the Next Wave?




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IBM CapabilitiesEnabling massive scalability and performance improvements

IBM is #1 in Storage Services WW

– Assessment

– Planning

– Deployment

– IBM is #1 in Storage Hardware WW– High-Performance solutions

Faster Disk, Tape, and Networking

– Leading Storage Virtualization lets you change

the infrastructure without application outages

IBM is in the Top #2 in Storage Software

Growth WW, – Information Infrastructure Management

– Simpler Administration

– More Automation


Information ComplianceAddressing Compliance, Reducing Cost & Risk




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Compliance ensures that

information is handled with

all the laws and regulations

that apply to an

organization, and that it can

be demonstrated when

called on to do so.Industry definition

What is Information Compliance?

Achieving, sustaining and proving compliance is complex, confusing, costly, and risky.

Many organizations implement compliance products without a clear strategy or destination.




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Typical Compliance Infrastructure

Records Management

Office

Application

DevelopmentInfrastructure

•Too many assumptions

•Unclear what is being retained

•Regulatory changes

•Unclear responsibilities

No end to end process

•Retention policies need to be developed as standard process

•No clear requirements

•Interdependencies

•Technology led

•Internally focused

•“Retain all” policy has high cost

•Unclear of business requirements

•Scalability issues




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Typical Information Compliance Challenges

Data volume growth

– Infrastructure scalability and associated cost

– Search and retrieval of records

Compliance pressures

– Penalties increasing

– Frequency increasing

– Audit challenges

Efficiency

– Management overhead

– Asset utilisation




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Information Compliance Risks

Have you evaluated the cost of storing

and managing all this information?

Have you evaluated the level of

compliance required throughout?

Is your infrastructure optimized based

on your retention requirements?

Are you able to do timely legal searches

(e-Discovery)?

Can you backup and recover your

servers fast and reliably enough?

How are you addressing these

requirements today?




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Target client operational model

Applications and Information

Systems

Supporting Infrastructure

Clear ownership, roles & responsibilities

Standardised records retention policies

Standard operating procedures that lead to automation and optimisation

Change control and approval

Objective, metric driven information management (service catalogue)

Records recovery and audit capability

End to end transparent process

Optimised infrastructure

Records / Compliance Management




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Only IBM Provides a Comprehensive Platform Approach for Compliant Information Management Processes

Content Collection & Archiving

Advanced Classification

Records Management & Federation

eDiscovery Search & Analytics

Capabilities Proven, Scalable, Secure Repositories

Content Federation

Paper Capture and Conversion

Data and Application Archiving

Integrated Business Process Management

Information Infrastructure Secure, Available, Scalable, Protected,

High Performing

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44

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…offering a simplified, prescriptive,

integrated, trusted lifecycle solution

model and methodology




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Solution

Email archiving, retention and retrieval solution for Enterprise message servers

Total Solution components: Application Software: CommonStore,

eMail Search for CommonStore, System Storage Archive Manager

Storage Software: Global Mirror, Flash Copy, SnapLock, TotalStorage Productivity Center

Hardware: P570/550 servers; DS8300, DS8100, N series storage systems

Services: IBM Global Services

Result Ensures compliance with Discovery Orders,

avoiding penalties and judgments from inability to produce emails in timely fashion

Ability to search across mailboxes and apply multiple legal holds to critical emails ensuring retention of email for duration of need

Single instance store to reduce volumeof email and attachments in storage

Lacked ability to respond rapidly to legal discovery demands for email

30,000 mailboxes, 1.2M daily volume, 750M archived

3.5B emails in back up storage – no easy way to search/retrieve

Example:Large US Financial Services Company




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Typical Savings for IBM Content Collection & Archiving Clients

Cost Drivers Savings After Deployment

Production System Tangible Costs Mailbox Management Tangible Savings

– Email Storage – 50%-80%

– Mail Servers – 40%-60%

– Backup – Cost of backup media and storage

Production System Productivity Costs Mailbox Management Productivity Savings

– Domino Production Administration – 20% to 80%

– End-User Email Administration – 70% to 90%

Email Litigation Tangible Costs Discovery Tangible Savings

– Data Spoliation (fines, lost or settled

cases)

– Labor costs of providing the information

– Up to 100%

– Hours vs. Days




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Information Compliance: Next Steps

Take online self assessment

Schedule an Information Compliance Briefing with your key stakeholders (Compliance,

Risk Managers, Line of Business application owners, Legal and IT) and IBM

Attend Enterprise Compliance Workshop

https://w3-03.sso.ibm.com/sales/support/

www-304.ibm.com/.../info/assessment.html (please note Speciality and SpecialityElite partners)



information










http://www-304.ibm.com/jct01005c/isv/mem/di/info/assessment.html





Managing Information Growth more effectively




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What is Information Availability?

Getting the right information

to the right people

at the right time

… at the right cost




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Why is Information Availability Important

Customers will abandon your web site if

response time is slow

Approximately 25% of DR audits fail

Downtime costs can be up to 16% of revenue

60% of companies do not recover from a disaster




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Impacts of Insufficient Information Availability

Costs:

– Lost revenue and market share

Service Levels

– Lost productivity

Risks

– Lost brand equity

– Loss of goodwill and trust

– Lost loyalty

– Information loss




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Solution: DS8000 with metro global mirroring

Virtual tape server

Benefits:

Improves customer service by dramatically

increasing system availability

Helps to protect data and eliminate data loss

Client Requirements:

Better support its growing Web-based services and 24-hour call centers

Reduce the risk of data loss and downtime during planned and unplanned system interruption

Integrated disaster recovery system with a continuous operation architecture

Istituto Nazionale per la Previdenza Sociale improves system uptime and protects critical data with IBM storage

Italy’s Istituto Nazionale per la Previdenza Sociale (INPS) is

the Italian government’s primary social security agency,

distributing pensions to citizens, including elderly, retirement,

survivor’s and disability pensions.

“With our business providing more Web-based

offerings and 24-hour call center service, we need to

think about IT availability around the clock. The IBM

System Storage solutions enable us to protect our

data and system uptime 24x7.”

—Istituto Nazionale per la Previdenza Sociale




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Next Steps: Enhancing Information Availability

Expanded Workshops

– Information Infrastructure Workshops at IBM Briefing Centers

– New Dynamic Infrastructure Innovation Workshop

– Enhanced Storage Optimization Workshop

Enhanced Storage Services

– IBM Management Complexity Factor Services (MCF)

– IBM Storage Enterprise Resource Planning (SERP) Assessment or

SPACE Assessment

– IBM Business Continuity and Recovery Services



information







http://act.pok.ibm.com:21021/guidelines

http://stgls01.rchland.ibm.com:81/toasted.nsf/services/AGSYS018




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Preserve or Purge Business Records Based

on Business Policies




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Why Do Organizations Retain Information?




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What are your Information Retention risks?

Performance impacting on

Productivity

Rising Costs of– Legal Discovery

– Infrastructure Management

Non-compliance

Brand Credibility

Non-disposal of liabilities

http://www.keakaj.com/memails/wp-content/uploads/2007/04/messy_room_big.jpg




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Information Retention: Typical Current State

Cost

Risk

Service Levels

• INABILITY TO FIND INFORMATION ON DEMAND

• INCREASED LEGAL LIABILITY

• KEEP UP BEST PRACTICES

• DATA LIFE LONGER THAN MEDIA LIFE

• BACKUP AND RESTORE WINDOW PRESSURES

• CHALLENGES KEEPING UP BEST PRACTICES

• 93% OF CLIENTS HAVE DATA DUPLICATION @ 66% OR MORE

• INCREASED LITIGATION COSTS

• DATA GROWTH AT 25% to 50% CAGR

• MANAGEMENT COSTS

• 93% OF CLIENTS HAVE DATA DUPLICATION @ 66% OR MORE

• COST OF POWER and COOLING




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Best Practices for Information RetentionExtracting More Value from Your Information

• AUTOMATED INFORMATION MANAGEMENT

• CONSISTENCY

• POLICY BASED

• BUSINESS RELEVANT

• AGGRESSIVE INTELLIGENT ARCHIVING

• DEDUPLICATION AND SINGLE INSTANCING PRIMARY INFORMATION

• DEDUPLICATION OF BACKUP

• TIERED STORAGE

• DISK TO DISK, DISK TO TAPE, Tape to tape

• MEDIA MIGRATION BETWEEN FORMATS AND TIERS

• SAFE MEDIA DISPOSITION




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Why IBM for Information Retention?

• 50 YEARS of EXPERIENCE

• PROVEN ARCHITECTURES:

• PROVEN SOLUTIONS

• HARDWARE

• SOFTWARE

• SERVICES

• AUTOMATION

• BLENDED DISK + TAPE SOLUTIONS

• ADDRESSING KEY AREAS OF INFORMATION

• FILES

• EMAILS

• RECORDS

• APPLICATIONS

• DATABASES

• MARKET LEADER & SAFE HARBOUR




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IBM Information Retention Capabilities

Enterprise deployment of architecture, services,

organization improvements, and technology

Archiving

Assessment

Develop

Archiving

Strategy

Archiving

Solution

Architecture

Solution

Integration

Manage and Run

Assess business lines' information retention

requirements and IT abilities to support them

Identify gaps

Provide recommendations

Cost Benefit analysis

Create archiving strategy

Define transition planning

Design solution approach

Cost Benefit analysis

Create/update enterprise archive architecture based on

reference architecture

Define the classes of service

Organizational impact / impact on existing architecture

High level Solution design

Cost Benefit Analysis

Identify all areas in scope

Logical and physical design of pilots within

reference architecture

Define certification criteria

Complete solution architecture

Tell me what to do

Help me to do it

Do it for me




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Solution

IBM Content Manager, Tivoli Storage Manager, WebSphere Application Server, DB2, AIX

IBM p570 system, IBM DS6800 storage system, IBM 358494 Tape Libraries, Plasmon G638 Optical Library

IBM Global Services and Almaden Research Laboratory

Result Estimated savings of $5m (USD) per year

by avoiding manual cataloging and storing

Preservation of and improved access to the national cultural heritage of The Netherlands

Better, easier and faster access to information

Collect, maintain and preserve an archive of all publications (books, papers, periodicals, scientific publications) issued in The Netherlands

Store & retrieve electronic publications on a large scale

Required Long Term Preservation

Koninklijke Bibliotheek (National Library of the Netherlands)




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Information Retention: Next Steps

Take IBM’s online self assessment

Schedule an Information Retention Briefing with your key stakeholders (Business Continuity,

Line of Business application owners, Risk Managers and IT) and IBM

Attend IBM Enterprise Archive Workshop


www-304.ibm.com/.../info/assessment.html (please note Speciality and SpecialityElite partners)



information














Infrastructure Security

Protect and enable secure sharing of information




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Security Has Become a Top Priority




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Pressures on the business …Identity ManagementEnrollment & Termination

User Compliance AuditingMonitor, Audit & Report

Access ManagementAuthenticate & Authorise

Passive

Active

Let the good guys in ….

… keep the bad guys out

… and be able to prove it




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Controlling Access to InformationSecurity Through Access and Identity Management

•Access control (users and administrators)

•Network security (including Storage Networks)

•Compliance (auditing and reporting)




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IBM helps secure data at restAutomatically protects media when removed from storage systems

Self-encrypting tape and disk solutions

Simplified key management

Little or no performance loss

Easy to deploy

Easy to manage

Cost-effective




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Protect and enable secure sharing of information


Data Security

Identity & Access Management

Physical Security

Threat Mitigation

Physical Security

Security Governance

Services for IBM Information Infrastructure SecurityImplementation Services; Expert Consulting; Managed Security Services




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IBM is a Leader in Information Security Industry

#1 in Managed Security Services

#1 in Identity Management

#1 in Vulnerability Assessments

Trusted global security solutions – backed by real industry validation




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Information Security: Next Steps

Register for IBM online Information Security Assessment

Schedule an Information Security Briefing with your key stakeholders (Chief Security Officer,

Line of Business application owners, Risk Managers and IT) and IBM


Or for Business Partners

www-304.ibm.com/.../info/assessment.html (please note Speciality and Speciality Elite partners)



information
















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Questions?Guy England, [email protected]

Tel: +971 505577614

mailto:[email protected]