Lessons LearnedWhat we have learned so far…

6th Annual Human Performance Conference2017

Rev 17.1

• affect culture change?

• provide management

engaged error reduction

strategies?

• keep everyone on track until

improvement is realized?

• transform organizations?

2

Why is it so hard to…

Rev 17.1

Why Transformation Efforts Fail…

• Not establishing a great enough sense of urgency

• Not creating a powerful enough guiding coalition

• Lacking a vision

• Under-communicating the vision by a factor of 10

• Not removing obstacles to the new vision

• Not systematically planning for and creating short-term wins

• Declaring victory too soon

• Not anchoring changes in the corporation’s culture

Transformation

3

Rev 17.14

Establish Urgency

Rev 17.15

Powerful Coalitions

Rev 17.16

Vision

CHOOSE

Rev 17.17

Communicate Vision X 10

Rev 17.18

Remove Obstacles

Rev 17.19

Short Term Wins

Rev 17.110

Victory, or not

Rev 17.111

Anchor the Change

Rev 17.1

• Burning platform

• Golden rule

• Where we are going / what it will look like

• Communicate, communicate, communicate

• Remove obstacles

• Positively reinforce the good

• Don’t think you won the war too soon

• Embed the change into your organizational culture

• Attend workshop

12

Summary