Lesson A Tech supportLesson A Tech support

• savvy:savvy: practical knowledge and abilitypractical knowledge and ability

• charge (v):charge (v): (charged) to put electricity i(charged) to put electricity into something nto something

• awful (adj.):awful (adj.): extremely bad or extremely bad or unpleasantunpleasant

• antivirus (adj.):antivirus (adj.): (antivirus (antivirus software / antivirus program) software / antivirus program) produced and used to protect the produced and used to protect the main memory of a computer against main memory of a computer against infection by a virusinfection by a virus

• delete (v):delete (v): to remove something, to remove something, especially from a computer's memoryespecially from a computer's memory

• temporary (adj.):temporary (adj.): existing or existing or happening for only a short or limited time happening for only a short or limited time

1 Getting started B1 Getting started B

1. Dose anyone know what the problem is?1. Dose anyone know what the problem is?

2. But I can’t remember which Web site I 2. But I can’t remember which Web site I used.used.

3. I forget how you do that, though.3. I forget how you do that, though.

4. I wonder if you have that awful 4. I wonder if you have that awful virus that’s going around.virus that’s going around.

• What’s the problem?What’s the problem?

Do you know Do you know what the problem iswhat the problem is??

I don’t know I don’t know what the problem iswhat the problem is..

• Which site did you use?Which site did you use?

Can you remember Can you remember which site you usedwhich site you used??

I have no idea I have no idea which site I usedwhich site I used..

2 Grammar2 Grammar(direct question)(direct question)

(direct question)(direct question)

(question within question)(question within question)

(question within question)(question within question)

(question within statements)(question within statements)

(question within statements)(question within statements)

• Why is it doing that?Why is it doing that?

Do you have any idea Do you have any idea why it’s doing thatwhy it’s doing that??

I have no idea I have no idea why it’s doing thatwhy it’s doing that..

• Is the battery charged?Is the battery charged?

Do you know Do you know if* the battery isif* the battery is charged? charged?

I wonder I wonder if* the battery isif* the battery is charged. charged.

* Use if for yes-no questions.

(direct question)(direct question)

(direct question)(direct question)

(question within question)(question within question)

(question within question)(question within question)

(question within statements)(question within statements)

(question within statements)(question within statements)

2 A2 A1. Do you know how much it costs to 1. Do you know how much it costs to

download music files off the Internet?download music files off the Internet?

2. I wonder if there are any Internet 2. I wonder if there are any Internet cafes around here.cafes around here.

3. Do you know where I can buy a 3. Do you know where I can buy a really cheap computer?really cheap computer?

4. Can you remember how much your cell 4. Can you remember how much your cell phone cost?phone cost?

5. Do you have any idea how I can 5. Do you have any idea how I can put my vacation photos on the put my vacation photos on the Web?Web?

6. I wonder how many songs you 6. I wonder how many songs you can store on an MP3 player.can store on an MP3 player.

3 Speaking and listening3 Speaking and listening

• spam:spam: emails that you do not want, emails that you do not want, usually advertisementsusually advertisements

• continent:continent: one of the seven one of the seven main areas of land on the Earth, main areas of land on the Earth, such as Asia, Africa, or Europe such as Asia, Africa, or Europe

3 A3 A1. about 85 percent1. about 85 percent

2. Google2. Google

3. English, Chinese, 3. English, Chinese, JapaneseJapanese

4. Asia4. Asia

5. about 13 hours5. about 13 hours

1. Spam is one of the biggest problems on 1. Spam is one of the biggest problems on the Internet.the Internet.

2. Google can search over 8 billion 2. Google can search over 8 billion Web pages.Web pages.

3. Spanish is the fourth most common 3. Spanish is the fourth most common Internet language.Internet language.

3 B3 B

4. Asia has about one third of the world’s 4. Asia has about one third of the world’s Internet users.Internet users.

5. The most popular activities are 5. The most popular activities are e-mail and instant messaging.e-mail and instant messaging.

Lesson B How things workLesson B How things work

1 Building language1 Building language

• instructioninstruction (n):(n): to teach someone to teach someone how to do somethinghow to do something

• manual (n):manual (n): a book that tells you a book that tells you how to use something or do how to use something or do something something

• remote (n):remote (n): a piece of equipment that is a piece of equipment that is used to control something such as a teleused to control something such as a television from a distancevision from a distance

• plug (v) + in:plug (v) + in: to connect a to connect a piece of electrical equipment piece of electrical equipment to a supply of electricity orto a supply of electricity or to another piece of electrical to another piece of electrical equipmentequipment

1 B1 B1.1. Do you Do you turn your TV onturn your TV on / / turn on your Tturn on your T

VV every morning? every morning?

2.2. Do you Do you turn the TV offturn the TV off / / turn it offturn it off when you’re not watching it? when you’re not watching it?

3.3. Do you know Do you know how to playhow to play / / how you playhow you play a DVD on a a DVD on a computer? computer?

2 Grammar2 Grammar• dial (n):dial (n): the part of a machine or device the part of a machine or device

which shows you a measurement of which shows you a measurement of

something such as speed or timesomething such as speed or time

• laptop (n):laptop (n): a computer which is sa computer which is s

mall enough to be mall enough to be

carried around easily carried around easily

and is designed for use and is designed for use

outside an officeoutside an office

Separable phrasal verbs with objectsSeparable phrasal verbs with objects• How do you -- How do you -- turn onturn on the DVD player? the DVD player?

-- -- turnturn it it onon??

Ex: plug inEx: plug in

turn onturn on

turn offturn off

turn upturn up

turn downturn down

Question word + to + verbQuestion word + to + verb

• Let me show you Let me show you what to dowhat to do..

• Can you show me Can you show me how to how to turnturn it it onon??

• Do you know Do you know where to where to plugplug it it inin??

2 2 (answer)(answer)1.

A Do you know hoe to turn off this cell

phone / to turn this cell phone off?

B This button turns it off. You

need to push it really hard.

2.

A I don’t know how to turn down the air conditioning / to turn the air conditioning down.

B I can show you how to turn it down. Just turn this dial.

3.

A Can you show me where to plug in

my laptop / to plug my laptop in?

B You can plug it in right over there.

4.

A I can’t figure out how to turn on the

CD player / to turn the CD

player on.

B I’m not sure how to turn it on. Mayb

e you press this button.

5.

A Can you show me hoe to turn up the

volume / to turn the volume up on

my computer?

B I’m sorry, but I have no idea

how to turn it up.

4 Building vocabulary4 Building vocabulary

• hook (v) + up:hook (v) + up: to connect a machine to connect a machine

to a power supply or to another machito a power supply or to another machi

ne, or to connect someone ne, or to connect someone

to a piece of medical equipment to a piece of medical equipment

• throw away:throw away: to get rid of something bto get rid of something b

ecause you do not want or need it any ecause you do not want or need it any

more more

• turn down:turn down: to reduce the to reduce the

level of sound or heat that level of sound or heat that

a machine producesa machine produces

4 A4 A1. 2. 3.

4. 5. 6.

7. 8. 9.

10. 11. 12.

bb ll kk

gg hh ff

ii dd ee

jj cc aa

• Computer:Computer: hook it up, pick it up, put it do hook it up, pick it up, put it down, take it apart, throw it away, wn, take it apart, throw it away, put it awayput it away

• Radio:Radio: pick it up, put it down, pick it up, put it down, take it apart, throw it away, take it apart, throw it away, turn it down, turn it up, turn it down, turn it up, put it awayput it away

4 B4 B

Lesson C Lesson C I know what you mean, but…I know what you mean, but…

1 Conversation strategy1 Conversation strategy

• a waste of time:a waste of time: to not make to not make good use of the hours, etc. that good use of the hours, etc. that you have availableyou have available

1 B1 B

1. 1. BB I don’t know. Don’t you I don’t know. Don’t you think think you need some free you need some free time to relaxtime to relax? ?

2. 2. BB I know what you mean, I know what you mean, but but they’re useful in an they’re useful in an emergencyemergency. .

3. 3. BB Maybe. On the other hand, Maybe. On the other hand, it’it’s a great way to get information os a great way to get information or do research r do research for school.for school.

4. 4. BB That’s true. That’s true. A phone A phone call is much more personal, thougcall is much more personal, thoughh. .

2 Strategy plus2 Strategy plus• stuff:stuff: used to refer to a used to refer to a

substance or a group of thingssubstance or a group of things

or ideas, etc without saying or ideas, etc without saying

exactly what they areexactly what they are

3 Listening and speaking3 Listening and speaking AA

1. Fran1. Fran

2. Hugo2. Hugo

3. Hugo3. Hugo

4. Hugo4. Hugo

5. Fran5. Fran

Lesson D Identity theftLesson D Identity theft1 Reading1 Reading AA

• General informationGeneral information:: full full name, home address, e-mail name, home address, e-mail address, occupation, work address, occupation, work address, nationalityaddress, nationality

• NumbersNumbers:: bank account bank account

numbers, home / cell / work numbers, home / cell / work

phone numbers, calling card phone numbers, calling card

numbers, numbers,

credit card numbers, credit card numbers,

student ID numbersstudent ID numbers

• DocumentsDocuments:: drive’s license, pass drive’s license, passport, school ID, ATM card, checksport, school ID, ATM card, checks

• Other:Other: passwords, screen passwords, screen names, parents’ names, names, parents’ names, hometownhometown

1 B 1 B (vocabulary)(vocabulary)• rob (v):rob (v): (robbing)(robbing) to steal from someon to steal from someon

e or somewhere, often using violencee or somewhere, often using violence

• snatch (v):snatch (v): to take something or someto take something or someone quickly and suddenlyone quickly and suddenly

• pilfer (v):pilfer (v): to steal things that to steal things that do not have much valuedo not have much value

• account (n):account (n): an arrangement with a banan arrangement with a bank to keep your money there and to let you k to keep your money there and to let you take it out when you need totake it out when you need to

• criminal (adj.):criminal (adj.): relating to crimerelating to crime

• unauthorized (adj.):unauthorized (adj.): done done without official permission without official permission

• for instance (ph.): for instance (ph.): for examplefor example

• overdue (adj.):overdue (adj.): happening later than expected happening later than expected

• payment (n):payment (n): an amount of money paidan amount of money paid

• vulnerable (adj.):vulnerable (adj.): easy to hurt oreasy to hurt or attack physically or emotionally attack physically or emotionally

• statistic (n):statistic (n): a fact in the form of a fact in the form of a number that shows information a number that shows information about somethingabout something

• undetected (adj.):undetected (adj.): haven’t be discovered or notihaven’t be discovered or noticed something, especially something that is difficced something, especially something that is difficult to see, hear, smell, etcult to see, hear, smell, etc

• self-defense (n):self-defense (n): protection of yourselfprotection of yourself

• suspicious (adj.):suspicious (adj.): feeling lack of feeling lack of trust or doubt in someone or trust or doubt in someone or somethingsomething

• shred (v):shred (v): to cut or tear something to cut or tear something roughly into thin stripsroughly into thin strips

• rifle (v):rifle (v): to search quickly through something, to search quickly through something, often in order to steal somethingoften in order to steal something

• discarded (adj.):discarded (adj.): to throw something to throw something away or get rid of it because you away or get rid of it because you no longer want or need it no longer want or need it

• receipts (n):receipts (n): a piece of paper a piece of paper which proves that money, which proves that money, goods or information have been received goods or information have been received

• access (v):access (v): to open a computer file in order to open a computer file in order to look at or change information in itto look at or change information in it

• conduct (v):conduct (v): to organize or do somethingto organize or do something

• etiquette (n):etiquette (n): rules about what rules about what is polite and correct behavioris polite and correct behavior

• intercept (v):intercept (v): to stop someone or to stop someone or something before they are able to something before they are able to reach a particular place reach a particular place

• surfer (n):surfer (n): people to spend time visiting a lot people to spend time visiting a lot of websitesof websites

• ridiculously (adj.):ridiculously (adj.): stupid or stupid or unreasonable and deserving to be unreasonable and deserving to be laughed atlaughed at

• binocular (n):binocular (n): a pair of tubes a pair of tubes with glass at either end that you with glass at either end that you look through to see things far awaylook through to see things far away

• permission (n):permission (n): when you allow somewhen you allow someone to do somethingone to do something

• in danger (ph.):in danger (ph.): the possibility the possibility that someone or something will that someone or something will be harmed or killed, or that be harmed or killed, or that something bad will happen something bad will happen

1 C (vocabulary)1 C (vocabulary)

1 C (answer)1 C (answer)1.1. rob (in the title); pick pockets, snatcrob (in the title); pick pockets, snatc

h, pilfer (Paragraph 1)h, pilfer (Paragraph 1)

2.2. unauthorized (Paragraph 2)unauthorized (Paragraph 2)

3.3. victim (Paragraph 2)victim (Paragraph 2)

4.4. vulnerable (Paragraph 2)vulnerable (Paragraph 2)

5.5. shred (third section under Mail)shred (third section under Mail)

6.6. rifle through (third section under Mairifle through (third section under Mail)l)

7.7. crack (second section crack (second section under ATM)under ATM)

8.8. keep an eye out for (third keep an eye out for (third section under ATM)section under ATM)

1 D (answer)1.1. You should shred them first.You should shred them first.

2.2. They look for people’s discarded They look for people’s discarded bills, bank statements, bills, bank statements, credit card receipts, and credit card receipts, and anything that might contain persoanything that might contain personal information. nal information.

3.3. An identity thief might hear the conversatiAn identity thief might hear the conversation and learn some personal information.on and learn some personal information.

4.4. Shoulder surfers steal calling-Shoulder surfers steal calling-card numbers or PIN numbers card numbers or PIN numbers when people are using their when people are using their cards in public.cards in public.

5.5. It’s too easy for an identity It’s too easy for an identity thief to figure out.thief to figure out.

Vocabulary notebookVocabulary notebook1 Preview and do the task1 Preview and do the task

1.1. I’ll turn it down.I’ll turn it down.

2.2. You can put them away in the closet.You can put them away in the closet.

3.3. I’ll look it up.I’ll look it up.

4.4. I’ll print it out.I’ll print it out.

5.5. I’ll turn it up.I’ll turn it up.

6.6. Then I’d take them off.Then I’d take them off.

2 Do the task2 Do the task1.1. Can you drive me to the mail?Can you drive me to the mail?2.2. Do you like this jacket?Do you like this jacket?3.3. I just bought this DVD player, I just bought this DVD player,

and it doesn’t work.and it doesn’t work.4.4. Hi. Do you have a minute to talk?Hi. Do you have a minute to talk?5.5. The garbage is smelling.The garbage is smelling.6.6. I just bought a new stereo system.I just bought a new stereo system.