Lesson 01 - Types of Residential Establishments

8/3/2019 Lesson 01 - Types of Residential Establishments

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INTRODUCTION TO RESIDENTIAL OPERATIONS-Types of Residential Operations-Facilities offered-Design and Dcor in different types of accommodation

-Trends

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Types of residential establishments

Guest facilities

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TYPES OF RESIDENTIAL

ESTABLISHMENTSy Types of hotels

y Location

y Types of guests (markets) attractedy Kind of ownership structure or affiliation

y The size

y Service level

From housekeeping's perspective the size and servicelevel are the most important factors.

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Sizey Size and service is not dependant on each other

y Size of property has little to do with the level of service

y

Size of the property gives a general idea on the amountof work done by housekeeping

y Size characteristics depends ony Number of guest rooms

y

Meeting roomsy Banquet rooms

y Public areas

y Number of divisions needing housekeeping services

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Level of servicey The level of service is more precise in identifying the

amount of work done by housekeeping

y Indicators of service level includey Kinds of furnishings and fixtures

y Dcor of public areas

y Special features of the properties other facilities

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TYPES OF RESIDENTIAL

ESTABLISHMENTType Facilities Staff

hotel (in summer) Full/part board

Children's play area

Baby-sitters

Clothes-drying area Restaurants

BarsEntertainment

Housekeeper - control of all housekeeping

in the department Room-maids - cleaning

and service of bedrooms.

Cleaners - cleaning of public areas.

Linen-room staff - care and control oflinen.

hotel (out of summer season) Conference facilities

Weekend 'breaks'

Group bookings

Exhibitions

Meetings

Restaurants

Bars

Entertainment.

Head housekeeper - control of all

housekeeping.

Assistant housekeeper-all housekeeping

in one section; helps housekeeper.

Room-maids - cleaning and service of

bedrooms.

Cleaners - cleaning of public areas Linen-

room staff - care and control of linen.Small town or country Hotel Weekly terms

Casual trade

Restaurant and bars trade

Restaurant and bars

Manageress/housekeeper - deputy

manager, control and running of

housekeeping department.

Room- maids/cleaners - cleaning and

service of bedrooms and public rooms

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Type Facilities Staff

Motel Open 24 hours per day Restaurant and

bars

Chalet accommodation

Car park, and petrol sales Coffee shop

Manageress or housekeeper - running of

the accommodation department.

Daily cleaners - cleaning of all chalets and

public areas.

City hotel Restaurants and bars

Cocktail lounge

Private suites

Conference facilitiesMeeting rooms.

Coffee shop

Garage and car parking

Group bookings

Weekend 'breaks'

Shops

Health club

Sauna

GymnasiumBarbers

Head housekeeper - control of

housekeeping department

Assistant housekeepers - control of an

area of the hotel housekeepingdepartment.

Room-maids - service and cleaning

Cleaners - cleaning of public rooms and

staff rooms and areas.

House porter moving of heavy items,

linen, refuse, high cleaning, e.g. windows

Florist - provision and arrangement of

flowers.

Valet - pressing and cleaning of guests'clothes

Hostel Bed-sitting room accommodation

Communal lounges and dining rooms

Utility rooms

Warden/manager - control and care of the

whole hostel and of the residents

Cleaners - cleanliness of the whole hostel.

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Hall of Residence Single study- bedrooms Cafeteria self -

catering facilities

Common rooms.

Bars

Utility rooms

Warden - complete control of all residents

Domestic bursar - control of the building

and its up-keep

Assistant domestic bursars super-vision of

the cleanliness of the Facilities.

Cleaners - cleanliness of all areas

School Boarding Houses Dormitories/shared bedrooms Communal

dining and lounge facilities TV roomGames room. Study rooms

House-mistress - may be house-master's

wife, has control of housekeeping sectionMatron - welfare of pupils

Linen-room staff - care of linen and

pupils' clothes and uniform Cleaners -

cleanliness of premises

Hospital Patients: wards and day rooms

Specialist treatment rooms areas

staffNurses' homes

Doctors' flats

Recreation facilitiesLounges

Restaurants

Domestic services manager responsible

for cleanliness of a group of hospitals.

Domestic superintendents responsible for

one large or two small hospital units.

Assistant domestic superintendentsresponsible for a section of a hospital

Domestic supervisor - cleanliness of an

area of the hospital

Domestic assistants cleaning of the

hospital.

Linen-room staff - cleanliness of all linen.

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Cruise liner Luxury cabins with bathroom/suite of

rooms Lounges.

Restaurants.

Bars.

Cinemas.

Shops.

Beauty/barber shops Laundry/valet

service Entertainment Swimming/sportsfacilities Sauna baths.

Jacuzzi.

Gymnasium.

Medical/doctor services

Chief Steward - responsible for the

cleanliness of the ship and the smooth

running of all customer services. Control

of the staff.

Stewards - customer services in all

departments.

Cabin maids - cleanliness of cabins.

Cleaners - cleanliness of passenger areasLaundry staff - care of all linen and

customer laundry services.

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Asdu Sun Island Resort

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Accommodation and ratesy Twin/Double Sharing 65 to 120 per day per person

y Single occupancy ( 1 person in double room)100 to 180

per dayy Third person with extra bed in double room 60 to 100

per day

y Infants- children under 2 years 15 to 25 per day

y

Children from 2 to 12 years, sharing parents'room (with or without extra bed) 32.50 to 60 per day

y Transfer charge per person for round trip transfer byfast boat. 150

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Facilitiesy Several sports are available:

y Canoeingy Water skiing

y Windsurfingy Snorkelingy PADI-SSI diving centrey Ping-pongy Volley court

y Italian, International and Maldivian foody library is availabley a video hally Internet facilities, with e-mail service.

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Four Seasons Resort

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Services and AmenitiesAt the resort In your room

24-hour In-Room Dining24-hour laundry/dry-cleaning/pressing

CD playerDown pillows

24-hour multilingual ConciergeAirport boat transfers

DVD playerFax machine on request

CD/DVD libraryComplimentary overnight shoeshine

Hair dryerHypo-allergenic pillows on request

Doctor or nurse on call 24 hoursGift shop

In-room safeIron and ironing board on request

International newspapers

One-hour pressing

Lighted make-up/shaving mirror

Multi-line telephone(s) with voicemailRestaurant(s) and lounge(s)Salon services

Refrigerated private barSatellite television

Services and amenities for younger guests Tea/coffee makerTwice-daily housekeeping service

Wired or wireless Internet access

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Recreation

BeachBoating

FishingFitness facilities

JoggingKids For All Seasons programme

Outdoor pool(s)Sauna(s)

Scuba diving

Snorkelling

Spa servicesSteam room(s)

Water toys and equipment

Windsurfing 15


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Economy Hotels

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Economy Hotelsy Budget hotels are a growing segment within the

lodging industry

yThese properties focuses on providing the most basicneeds of the guests

yAppeals to budget minded people

y Profitable through low design, construction and

operating expenses

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Mid Market Hotels

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Mid Market HotelsyAppeals to the largest segment of the travelling public

y Service is modest but sufficient

y Staffing level is moderatey Guests likely to stay at these hotels are

y Business travelers

y Tourists

y Families taking advantage of special rates

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Luxury Hotels

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Luxury Hotelsy Offers world class service

y Has upscale restaurants, lounges, meeting and private

dinning service.y Exquisite dcor

y Guests likely to stay are

y Top business executives

y Entertainment celebritiesy High ranking political figures

y Other wealthy people

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Documents

Lesson 01 - Types of Residential Establishments