The Cases You Want.The Commitment You Expect.

LEGAL INTAKE SERVICES

SERVICE OVERVIEW

LEGAL

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Legal Communication Services For Your Unique Law Firm.

In the legal industry, there’s no telling when a valuable call

may come in. Partnering with a legal intake service that can

become a seamless extension of your brand helps to ensure

valuable calls are never missed.

Stericycle Communication Solutions’ industry-leading legal

intake and telephone answering service is designed to

seamlessly meet the needs of your law firm while never

missing a valuable phone call — 24/7/365.

Businesses that

partner with Stericycle

Communication

Solutions are able

to provide seamless

communication

support that is both

human-focused and

technology-driven.

Reliable Services. Exceptional Experiences.

With our support, law firms can rest assured every call will receive:

Exceptional client service

Consistent professionalism

Reliable, satisfactory support

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Legal Intake Our intake specialists are available to answer, triage, qualify,

and prioritize your personal injury and mass tort calls, any

time of day.

Call Answering Our bilingual specialists are here to provide daytime, after-

hours, and 24/7 support, ensuring your firm never misses a

valuable interaction.

Outbound Intake

Personal injury and mass tort law firms can leverage our

experts to contact potential clients and retrieve all their

important case information.

Straightforward Solutions

Our legal-specific solutions and dedicated agent training are designed to seamlessly meet your law firm’s unique needs.

“For those of you who believe you don’t get any quality cases after hours,

I received a multimillion-dollar wrongful death lawsuit case at 9:30 p.m.,

which I fully attribute to Stericycle Communication Solutions’ seasoned

intake specialists.”William Berg, Berg Injury Lawyers

When missing a call

isn’t an option, we

can help.

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Client-Focused We want you to know you’re receiving excellent service. Complete recordings of all calls

are provided to clients to ensure accuracy, professionalism, and attention to detail.

Online Portal Timely information is the key to your firm’s success. Our real-time reports and insights,

including calls, messages, and recordings, enable you to efficiently manage your firm.

Case Management Software Integration We integrate with a number of case management platforms, software programs, and chat

providers, creating a more seamless experience for your clients and business.

Live-Call Transfer We send immediate email notifications for all urgent calls and provide reliable,

professional support to every call you receive until a representative can be reached.

Message Prioritization We expertly answer, triage, and prioritize your injury law firm’s calls, chats, and website

form submissions as accurately and quickly as possible.

Chat & Web-Form Leads We help convert chat and web forms into cases by contacting potential clients, gathering

all necessary information, and completing intakes.

Script & Protocol Control We seamlessly support your law firm by using your customized scripts and protocols. We

can even set thresholds for urgent and standard calls.

Our Expert Service. Your Trusted Partner.

stericyclecommunicationsolutions.com +1.800.896.4611

Contact us to learn more