Lecturette 1:Lecturette 1:Leaders’ Guide to Change

Developing TrustDeveloping Trust

• Concentrate on relationships first• Acknowledge different kinds of

knowing• Create a group plan and agreements• Define decision making

Group DevelopmentGroup Development

• Forming• Storming• Norming• Performing• Adjourning/Transforming

Change AudienceChange Audience

• Students• Researchers• Parents• Colleagues• Administrators• Community

Basic Communication Basic Communication SkillsSkills

• Know what the other person needs• Listen in sophisticated ways• Demonstrate empathy• Satisfy the “basic self” in others, then…• Appeal to the “better self”• Build capacity for collegiality• Accomplish small “wins” early and

celebrate

Cultural Influence on Cultural Influence on Communication StyleCommunication Style

Space and Proxemics

Temporality

Language

Change Agent RolesChange Agent Roles

Awareness Self-concernMental tryoutTesting Adoption

Ad agentGuideDemonstratorInstructorTechnical

assistant

ThemThem YouYou

Relaters

Actors

Organizers

Analyzers

Changing PeopleChanging People

Changing OrganizersChanging Organizers

Organizers

• What are the norms?• What is the data?• What is the point-by-point

agenda and schedule?• How do I connect this to prior

knowledge?• Will you do what you say you

are going to do?• How will you show

consistencies in practice and data?

• How will I know if there will there be any surprises or changes?

Changing ActorsChanging Actors• What role can I play?• Will we have it be fun?• Can we move ahead?• What are we going to do?• What are the absurdities?• Will you and will we be

competent in the work?

Actor

Changing AnalyzersChanging Analyzers• Why are we together?• What are the trends?• What are the ironies?• What is the intended

outcome?• What is the whole picture and

gestalt?• Do we have the right path

planned?• What are the big elements

and categories?

Analyzer

Changing RelatersChanging Relaters• Who is my network?• What are the stories?• Is there a greater good in this

work?• Are we going to focus on

people and children?• Will we get to know each

other via this work?• What are the places of

importance and success?

Relater

Things to RememberThings to Remember

• Develop trust.• Lead change by focusing on the needs of your

team members and organization. • Know your change audience.• Practice communication skills.• Be aware of cultural influences and

personality traits that affect communication styles.

• Finally, listen and correct your course according to feedback.

QuestionsQuestions