Oral Communication

A gift to humans

Builds up human relationships

Advantages: Understanding and clarity between partners in conversations. Immediate feedback to make speedier decisions Saves time and cost Flexible to allow changes in decisions made earlier Requires in team work Effective in problem solving, disputes and conflicts.

Limitations: Dependence on oral communication alone may lead to problems Generally casual and less organized A speaker may shift his or her stand Not often used as legal record

Telephone ConversationQuickest medium for instant communication

Features:

1. The conversations should be brief.

2. Courtesy in the speech: pleasantness, politeness and warmth.

3. Clarity in the conversation

4. Precision: convey the exact message; without any confusion.

* Make notes while talking (Official Conversation):

Making notes require: Active listening Recording significant points