LEBANESE UNIVERSITY Faculty of Tourism and Hospitality Management TRAINING REPORT By AHMAD BILAL...
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LEBANESE UNIVERSITY Faculty of Tourism and Hospitality Management TRAINING REPORT By AHMAD BILAL AMMAR Department: Travel &Tourism Year: 2013 Semester: 2 nd Supervised by Dr. ZeinaMakki Beirut, Lebanon 2012- 2013
LEBANESE UNIVERSITY Faculty of Tourism and Hospitality Management TRAINING REPORT By AHMAD BILAL AMMAR Department: Travel &Tourism Year: 2013 Semester:
LEBANESE UNIVERSITY Faculty of Tourism and Hospitality
Management TRAINING REPORT By AHMAD BILAL AMMAR Department: Travel
&Tourism Year: 2013 Semester: 2 nd Supervised by Dr. ZeinaMakki
Beirut, Lebanon 2012-2013
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Ministry of Tourism Beirut, Hamra Street Tel: 01-340940 Email:
www.lebanon tourism.gov.lb www.mot.gov.lb Duration of the training:
Aug 1, 2013 till Aug 31, 2013 Supervision: Dr. Ghada Salem The
minister: Fadi Abboud Ministry of Tourism Beirut, Hamra Street Tel:
01-340940 Email: www.lebanon tourism.gov.lb www.mot.gov.lb Duration
of the training: Aug 1, 2013 till Aug 31, 2013 Supervision: Dr.
Ghada Salem The minister: Fadi Abboud
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Introduction The ministry of tourism is the governmental
organization that involves in all tourism activities and tourism
dimensions without aiming to achieve profits or attains private
benefits. It is the governmental organization that has the maximum
authority to make decisions belongs to tourism. The ministry of
tourism is the most organization involved in setting up the
development plan for enhance and improve the tourism In Lebanon,
and to overcome crisis by applying the most significant policies.
There are many responsibilities and obligations for the ministry of
tourism which takes place under many definite laws and regulations.
The vital function of the ministry proceeds to give it the full
authority to make decisions and drive the tourism sector in the
road it sees effective. Thus, from this point of view I would like
to spot the light on many different issues related to the ministry
and to my summer training program showing the value and the
benefits that I acquired after one month Introduction The ministry
of tourism is the governmental organization that involves in all
tourism activities and tourism dimensions without aiming to achieve
profits or attains private benefits. It is the governmental
organization that has the maximum authority to make decisions
belongs to tourism. The ministry of tourism is the most
organization involved in setting up the development plan for
enhance and improve the tourism In Lebanon, and to overcome crisis
by applying the most significant policies. There are many
responsibilities and obligations for the ministry of tourism which
takes place under many definite laws and regulations. The vital
function of the ministry proceeds to give it the full authority to
make decisions and drive the tourism sector in the road it sees
effective. Thus, from this point of view I would like to spot the
light on many different issues related to the ministry and to my
summer training program showing the value and the benefits that I
acquired after one month
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The growth of tourism on a global scale led to the creation of
the Lebanon Ministry of Tourism in 1966 (law no.21/66, issued on
March 29, 1966). The Ministry of Tourism was composed of the
Direction Gnrale des Affaires Touristiques. Decree no.7142, issued
on April 20, 1967, defined the specific tasks that fell under the
separate responsibility of the National Tourism Council, including
overseas promotion and execution of tourism projects. However, this
decree was repealed by Decree no.2829, issued on October 10, 1992,
which nullified the tasks entrusted to the National Tourism Council
and transferred them to the Ministry of Tourism. The Direction
Gnrale des Antiquits, which was once part of the Ministry of
Education and Fine Arts, was attached to the Ministry of Tourism
when it was established in 1966. In 1992, it was re-annexed to the
Ministry of Culture and Higher Education. However, a department
charged with developing tourism at archaeological and historical
sites was also created within the Ministry of Tourism.
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Organizational charts The minster Director general Director of
the tourism equipment department Director of the staff department
Director of the tourism promotion department Director of research
and studies department Director of tourism inspection department
Director of the tourism investment department Director of the
museums and archaeological sites investing department Figure 1 This
hierarchy shows the classification of departments and the
allocation of them inside the ministry of tourism.
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Tourism Equipment Department Food and beverage Section
Engineering System office Inspectors Registery office Hotels
Section Travel Agencies Section Figure 2 This figure shows the
allocation of sections within the department of tourism supply
inside the ministry of tourism.
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Job lists During my training program in the ministry of tourism
I used to work in two separate sections which are food and beverage
section and hotels section within the tourism equipment department.
There is a list of duties I had to be responsible of: Food and
Beverage section is the division that concern about restaurants,
snacks, sweet and tea shops, caf s, tea lounges, pubs, amusement
centers, bars, night clubs and it gives the investors the license
or the certificate to establish such organizations based on
specific qualification and conditions. Investors should submit
their documents to the registry office at the ministry of tourism,
and they should complete a sheet of approval for the first period.
The registry office sends the documents to the responsible
section.
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Duties belong to the section of food and beverage: Check
investor s documents if it is all meet the requirements look for
unacceptable documents review investment s procedures Send
inspectors to make inspection Make standards classification for
restaurants, caf s, bars, etc Make reports about restaurant s
situation Give advices and instructions Assist with BUREAU VERITAS
Study the approval Request for the first period and for the final
licensing Send letters for investors to submit their missing
documents Take serious and significant decisions
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Hotels and tourist residence section is the division that
concern about hotels, furnished apartments, seaside, reception
centers, dance halls, etc Duties belong to Hotels and tourist
residence section: Check investor s documents if it is all meet the
requirements look for unacceptable documents review investment s
procedures Send inspectors to make inspection Make standards
classification for hotels, furnished apartments, seaside, etc Make
reports about restaurant s situation Give advices and instructions
Assist with BUREAU VERITAS Study the approval Request for the first
period and for the final licensing Send letters for investors to
submit their missing documents Take serious and significant
decisions.
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Job breakdowns The training at the ministry of tourism in the
section of food and beverage allowed me to develop several personal
skills and it builds new special experience to me. During this
period I have learned the following: How to read architecture maps
How to read official documents How to analyze and examine investor
s documents How to prepare reports How to use the laws in the
proper way How to look in the procedure of establishing touristic
enterprise How to evaluate enterprises using classification
criteria How to go in inspection How to record the daily mail How
to prepare and send letters How to handle problems I learned
general knowledge I learned the classifications criteria to all
touristic enterprises I learned ethics, values, and principles
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In addition to all these activities, I joined my supervisor at
the office in building and taking decisions, and day after day, I
became dependable and useful and qualified to work alone. This
characteristic helps me to improve my skills, and it expends the
responsibility and maturity in me. It is important to know at this
point the classification process that takes place when someone
wants to establish a tourism company (restaurants, snacks, sweet
and tea shops, caf s, tea lounges, pubs, amusement centers, bars,
night clubs, hotels, furnished apartments, seaside, reception
centers, dance halls).This process happened between three parties
which are the company, the ministry of tourism and BUREAU
VERITAS.
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How the training can be improved? In my opinion, the way to
improve the training could be by: Emphasize on the student desires
and needs Give the student enough time for the training Pre
preparation for the summer training program Give the student enough
time to work in each department The university should offer more
facilities for the student Provide the trainee with certificate
after all
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The strengths : The ministry of tourism has many strength
points which are: The importance of this governmental organization
on the tourism sector and on the economy at the same time gives it
high ranking. Thus, it has the power of word on the other
organizations. It has an powerful and unique form like; the
admission division system Its capability and competency to promote
and develop the Lebanese tourism sector Powerful leadership good
planning for the future SWOT Analysis
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The weaknesses: The ministry of tourism has many weakness
points which are: The shortage in the professional human resource
The large number of un useful and disqualified employees The
absence of technical resource and technological equipment No
training and orientation sessions for the employees The dramatic
scale of employees not attending their jobs Diacritics The slowly
movement of transactions and work phases The routine work The lack
of fresh graduated students who has fresh knowledge and ideas the
weak relations between governmental organization insufficient funds
No accurate information and statistics
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The opportunities: The ministry of tourism has several
opportunities to enhance its position if it sticks to a multiple
requirements and guide line The opportunity to rise above again and
make the tourism sector shining identical to the 90 th The
opportunity to promote sustainable tourism The opportunity to be
the organization number one in Lebanon concerning tourism The
opportunity to improve the tourism income The opportunity to
recover the economic growth
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The threats: There are many threats facing the tourism sector
in Lebanon and the ministry of tourism at the same time. It
characterizes by the following: The terrorism threats the tourism
sector and reduce the tourist arrival numbers, and it also affect
the ministry s workspace The unbalanced political situation affect
the ministry in a dramatic way The entrances of privet
organizations which is trying to take the ministry s place
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Suggestions and solutions to resolve the weaknesses and threats
Based on the above threats and weaknesses that the ministry of
tourism facing, I would like to recommend a number of suggestions
and solutions to resolve the current situation, and to overcome
errors and mistakes. Equipped the ministry with the needed
equipment Make monthly evaluation reports considering the
performance of the ministry and the employees status Conduct
periodically orientations and training programs for the employees
Support the ministry with the needed funds Stop disposing the
ministry s resources Make best and optimum use of ministry s
resources Isolate the ministry from inefficient and unrelated
political decisions Improve service s quality and quantity by
applying the most modern technique used in the European ministries
Hire fresh graduated students and recruit them in the positions
that needs their knowledge and skills Fill job vacancies by
professionals
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Suggestions and solutions to benefit from strength and
opportunities Based on the above strengths and opportunities that
the ministry of tourism characterized by, I would like to recommend
a number of suggestions and advices in order to achieves a better
level of stability Set up plans and strategies to be done by a
reliable team Consider the expected future crises and set up
precautions Create new lows or edit some of it to fits the present
s needs Use a good management to defeat problems
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Quality of management and ways to improve it I agree that the
ministrys management is qualified, skilled and expert. It is
responsible of several duties and obligations. It is the management
that concerns about quantity and quality at the same time. There
are many departments in the ministry of tourism (see figure 1). All
these departments are linked to the director general and the
minister. On the one hand, the departments directors have the
skills and the knowhow, and they have the ability to recognize how
to take primary decisions. On the other hand, the director general
who in charge and responsible of all the departments and sections
in the organization is wise and intelligent, and I can say that
based on the achievements it made. The strongest management appears
during the crises, and this management is working hardly to prove
itself. I see this management will be in a good grade if it
continues in this way, but I recommend improving its work by using
the most modern methods and techniques.
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Discussion & recommendation Finally, as we discussed before
that the ministry of tourism has many important roles and a very
unique position in the field of tourism, so it worth to be
supported by all what it needs, and it must be protected and
promoted to maintain its vital tasks. I recommend the ministry of
tourism to stick to the rules; lows and regulations, and afford
facilities for those who want to invest in the tourism sector in
order to increase the investments and the growth of the Lebanese
economy. My personal recommendation for the Lebanese university
faculty of hospitality and management and travel and tourism is to
advice their students to visit the ministry and get to know it and
recognize how much it is beneficial to go in a training program at
the ministry of tourism.
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References http://www.mot.gov.lb http://www.bureauveritas.com
Tel : 01-340940/1/2/3/4 ext. 313 Law no.21/66, issued on March 29,
1966 Decree no.7142, issued on April 20, 1967 Decree no.2829,
issued on October 10, 1992
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Abstract This training report discusses how my internship at
the ministry of tourism was. It talks about the historical
background of the ministry and about the important function of this
public organization and the classification of its departments and
sections which shows it professional figures. On the one hand, it
represents the job list of the department I used to work in
especially for the section of FNB and for the section of hotels and
tourist residence. On the other hand, the report mentions the
duties and tasks that I used to handle during my internship. In
this internship s report you will find my evaluation regarding the
work and the organization. Also you will find my opinion concerning
the ways to improve the summer s training program. The report could
not be professional report without analysis and comparison that
spots the light on the strengths, weaknesses, opportunities and
threats. And that particularly what you will see in this report, in
addition to a numbers of beneficial suggestions to conquer threats
and assists with opportunities to reach future goals. This report
takes into consideration the importance of the quality management
and what are the ways to improve and develop it, with opening the
space to a little discussion and recommendations.