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Leave it in our hands
July 2008July 2008
Contents
IT Infrastructure
Accounting
Management Information
Services
Overview & Our Team
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July 2008July 2008
Overview
One of the leading and largest Independent Vehicle Assessing companies in the British Isles
100% field engineer coverage of British Isles 10 Strategically located engineers
25 visual image engineer licences Audatex Glassmatix Dedicated team and dedicated training
IT Strategic Partnership Investors in cutting edge technology and IT Bespoke IT Services Constant finger on the pulse Leaders in pushing technology forward
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July 2008July 2008
Overview We have developed our own purpose built state of the
art offices to handle expansion and provide bespoke facilities. 30 people Training Area State of the art server room with independence from main
building In house server co-location and hosting services available Category 6 Gigabit network, VoIP, IP CCTV, 10Meg Internet
Pipe Room for 250% expansion plan
This has Enabled us to provide a Fully tailored comprehensive service solution, taking the stress out of vehicle damage and condition assessments
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July 2008July 2008
Our Teams Our engineers are:
Fully trained and qualified Encouraged to take their skills further through
training Able to leverage over 30 years of experience
from senior staff Our client support team are:
Centrally located at HO in the heart of Yorkshire Fully experienced in working with insurance
companies, solicitors, dealerships and fleet body repair centres, assuring you total quality standards throughout.
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July 2008July 2008
Services
Acorn SolutionsRepairManagement
Total Loss Settlement Post Repair
Inspections
Service Portfolio
NetworkAudit
ConditionAssessments
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July 2008July 2008
Services Damage Assessment Reporting
Physical inspections – 100% UK Coverage• Completion within 48 hours from initial contact with
client Remote Desktop Inspections (Audatex, Glassmatix)
• Completion within 6 hours of receipt of assessment
Acorn Assessors will: Check accident report against repairers estimate Calculate potential savings on repair costs against
menu pricing Compare value of vehicle against repair costs to
establish total loss or repairability
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July 2008July 2008
Reporting Process Overview
Decision
Report
Inspection
Instruction
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July 2008July 2008
Services Repair Management
Any areas of repair not linked to accident circumstances will be challenged
Savings are paramount! Average repair costs monitored over time (see MI section)
Unannounced visits to repairers premises to audit estimating procedures
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July 2008July 2008
Services Total Loss Settlements
Dedicated department taking the stress out of vehicle valuation discussions
Salvage categorisation and disposal arrangements made Production of signed statement of clients agreed particulars Management of valuation disputes
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July 2008July 2008
Services Post Repair Inspections
Upon clients raising concerns regarding repairs our dedicated team will:-
• Discuss areas of concern• Investigate issues• Carry out joint inspection with client and garage representatives• Engineer will assess the anomalies and categorise as per the
following diagram:
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July 2008July 2008
Services
Supplementary
Further work to be authorised
PRI Concern
Quality of Repairs
Garage will be instructed to rectify
unacceptable standard of work
Pre-Ax or unfounded
concern
Explanation will be given to client
Damage caused at repairers
Agree an acceptable form of rectification to
be carried out
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July 2008July 2008
Services Verification
As a result of post repair inspections, a manual inspection can be carried out to verify the work undertaken
Network Audit A percentage is set of manually required attendances Unannounced visits to qualify and spot check estimating Examination of working conditions and equipment available on
site Shared repairer knowledge base
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July 2008July 2008
Services Condition Assessments
Detailed inspection to confirm whether vehicle meets standards required for fleet
Actions required to return vehicle back to acceptable standard
End of contract inspections Provide information on actions required to complete the term.
Classic & Vintage car valuations Valuation report presented with HPI registered details and
corresponding Glass’s Guide Evaluator Locus Reporting & Expert Witness
Production of sketch plan and photographs of the accident location
Court Appearances from experienced qualified industry leading engineers
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July 2008July 2008
Services Audit of Final Accounts
For invoices received above our reserve, engineers will liaise with repairing garage for approval
Diminution Recovery Court prepared papers providing percentage of
diminished value Full diminution process management
Photography Imagery of remaining scar tissue for assistance of
PI claims Accident Damage Photography Locus Report Photography
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July 2008July 2008
Management Information Bespoke Automated Statistical Reporting
Custom reports based on chosen criteria Scheduled submission – weekly, monthly annually Trend Analysis Flagging of unusual data Graphical representation Professional reporting standards Customisation with your own branding and logo
Commonly produced MI data includes: Average times to inspect, Average Repair Costs, Average
Total Loss Settlements, Repairer Performance, % PRI’s per Repairer
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July 2008July 2008
Monthly Bordereaux presented for ease of accounting
Individual fee note presented with each report for inclusion in your claim pack
Solutions tailored to your requirements. Accounting in Sage with electronic communication and integrated CRM
Accounting
Fee Note
Bordereaux Solution
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July 2008July 2008
Accounting Dedicated in house team
Purchase Ledger Credit Control Direct Dial telephone to accounts Call Centre.
Bespoke Database Accounting Procedures Bespoke reporting Sage accounting
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July 2008July 2008
IT Infrastructure Strategic Partnership with group IT Company
Enables us to embrace new technology and leave the complexity to the IT company, while focusing on what we are good at
Large annual investment in IT technology In house Custom built server room to increase
availability and bolster our disaster recovery contingency plan 10Meg Internet Pipe for Internet communications, VPNs,
Secure links, Remote workers, VoIP and expansion. Co-location and co-hosting services provider to our
customers
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July 2008July 2008
IT Infrastructure Bespoke CRM and Claims administration database
Database has been custom built and updated as technology moves ahead
Centrally managed Web enabled database• Full CRM and communication toolset• Full claims administration system• Full custom accounting• Custom work flow and reports tailored to your requirements with
minimum lead time• Profiles can be changed immediately to suit your needs.• All accessible by work provider via web
Reports have been designed to supply the maximum amount of information to assist the decision maker Branded reports provide the data you require
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July 2008July 2008
Instruction Process Diagram
InstructionInstructionrequestrequest
BB
EE
CC
DD
AAEmail
Fax
Telephone
Web Request EDI – Electronic Data
Interchange
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July 2008July 2008
Communications
Communications
Fully integrated Services and communications
Acorn
Assessors
Database
Work
Providers
Database
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July 2008July 2008
IT Infrastructure Communications
Database has built in Web Notification, SMS Text, Email and Fax communication capabilities based on profile
Claims History and Audit trail provides historical claims information
10 Meg Line allows us to host our own data centre and co-locate work providers’ servers
Contingency and Disaster recovery Tape Backup, Hard Drive backup FTP Based offsite backup to secure secondary data centre Reduced Single points of failure Dual Routed Leased line to separate POPs
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July 2008July 2008
Communication Methodology
Key Points in process automatically sent to claims handler
SMS Text, Email & Web Communication
Real time web access for status updates and claims history
GuaranteesGuaranteesSmoothSmoothClaims Claims
ProcessProcess
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July 2008July 2008
Contact Us
Web:
Email:
Fax:
Telephone:
www.assessors-unit.com
08448 470481
08448 470480
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July 2008July 2008
Find Us Find directions to Acorn Assessors HO:
http://maps.google.com/maps?f=q&hl=en&geocode=&q=YO51+9LS&ie=UTF8&ll=54.087791,-1.40286&spn=0.017595,0.037594&z=15
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Junction 49 on the A1(M)
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