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© 2012 Deloitte Global Services Limited
Learning Strategy Framework
3
Learning Strategy
Business Strategy
Talent / People Strategy
Learning Strategy
Developing
People
Capabilities
Learning Culture
Efficiency of
Learning Solutions
Example Assessment Questions
• What is the % of digital learning hours as
part of total formal learning hours?
• How is informal learning encouraged and
supported?
• To what extent are curricula and vendors
optimized?
• Does the organization use centralized
learning technology platforms?
C.
Strategic alignment
with Business
Objectives
Example Assessment Questions
• Do the learning solutions support the
business strategy?
• Have the learning solutions been
prioritized to match business priorities?
• Do learning interventions enhance the
‘learning culture’?
A.
Effectiveness of
Learning Solutions
Example Assessment Questions
• Are the right learning modalities chosen to
support the learning needs?
• Do the learning solutions support the
unique learning needs of a diverse (and
global) audience?
• Do the learning solutions enhance people
performance and have an impact on the
business?
B.
Performance Indicators: how well has the learning strategy been executed?
Business Excellence Learning Excellence Operational Excellence
The Next Learning Framework
10% FORMAL
LEARNING
Physical Classroom
Virtual Classroom
& Webinars
Self Paced
Web Based Training
Social Networking & Micro-sharing & Interactive video
Expert directories TweetChats
Planned Learning Spontaneous Learning On-The-Job
+
90%INFORMAL LEARNING
Gaming & simulations Online communities
Online assessments
Social Learning
On-DemandLearning
CareerLearning
Learning apps Learning Videos e-courses &
recorded webinars
Career moves & assignments Special projects Feedback Coaching & mentoring
Publish and
feedback on blogs
Podcasts and
e-books
Job aids
& epss
Co-create
with Wiki‟s
Innovation and
crowdsourcing
2011 Next Learning Unwrapped, Nick van Dam
Business
Requirements
Performance
Requirements
Learning
Requirements
Content & Task
Analyses
Physical Classroom
LearningSolutions: Lecture/Presentation
Classroom Facilitation
Classroom Simulation
Access to
'Look-up" Knowledge
Create and Share Knowledge
Skill Development
Skill Practice
Acquire
'Must-Know„ Knowledge
Knowledge/skill assessment
Blended
People
Capability
Development
Solutions
2012: Nick van Dam
e-Courses:
• Web Based Training
• Simulation and Game Based
• Learning
• Webinars
• Live Virtual Classroom
• 3D Virtual Campus
• Podcasts
• Video Based Learning
• Online Lectures
Collaborative Learning• Communities of Practice
• Virtual Coaching & Mentoring
• Expert Networks
• Social Networks
• Discussion Threads
• Chats
• Wiki’s
• Blogs
Online Performance
Support• Search
• KM/Learning Objects
• Self-Study Guides
• Referenceware
• Job Aids
• Electronic Performance
Support Systems
Professional Learning Design
Physical ClassroomE-Courseware and
Virtual Classroom
Online Performance
Support
Collaborative and
Social Learning
Knowledge/Skill
Assessment
• Behavior observation • Online diagnostic tools
• Online tests
• Online quizzes
Access to “Look-
up” Knowledge
• Search
• Self-study guides
• E-Books
• Electronic Performance
Support Systems
• Job aids
• Learning portals/
collections
• Knowledge Objects
• Wiki
• Blog
• Micro-blogging
• Social networking and
Expert directories
Acquire “Must
Know”
Knowledge
• Lecture and assessment
• Facilitated • Web-based training
• Webinar
• Podcast
• E-Books
• Video-based learning
• Virtual Classroom
Create and Share
Knowledge
• Workshop
• Action learning
• Virtual Classroom: break-
out rooms and learning
labs
• Action learning
• Wiki
• Blog
• Micro-blogging
• Social network
• Community of practice
• Discussion thread
Skill Development
• Facilitated simulation • Interactive cases
• Simulation-based learning
• Game-based learning
Skill Practice
• Simulation • Virtual classroom
• Simulation-based learning
• Game-based learning
• Virtual coaching and
mentoring
• Interactive video
Learning delivery frameworkModality
Le
arn
ing
Go
al
7
Best Practice:Solid Design of Online Learning Programs
What they DO
What they SAY or WRITE
What they HEAR and
SEE
What they SEE
What they
READ
More
Less
© Nick Van Dam (2008)(1) Edgar dale (1969)
People Remember(1)
e-reading e-learning
Low HighLevel of instructional Design
• E-documents
• E-whitepaper
• E-Course with visuals
• Online self-study guides
• Online PowerPoint presentations
• Webinars
• Recorded live e-learning sessions
• live e-classes or e-seminars
• Interactive e-courses
• E-monitoring or e-coaching
• Simulation
• Games
• Collaboration
Online Learning Continuum
Email from
Leadership—
Welcome to Program
and Invitation
to Online Community
Virtual Live Class
Skills Application On
the Job
(Virtual) CoachingWeb Based Training
23
4
6 Skills Application On
the JobSkills Application On
the Job
Skills Application On
the Job
Skills Application On
the Job
ClassroomWebinar
51
Application of skills
Blended Learning Designded Design of Leadership Programs
Supported by Social and
Collaborative Learning Applications