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Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
WrapCT PRESENTS:
CHANGING AGENCY CULTURE: BEST PRACTICE
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
FIRST BIG IDEAJust because you have some values doesn’t
mean you are of value to families
Pat Miles
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
CommunityBased
Strengths
TechnologyCluster
UnconditionalCare
Normalization
CulturalCompetency
CollaborationNeedsDriven
RefinancingFamily Centered
SystemIntegration
WRAPAROUND: A CLUSTER OF TECHNOLOGIES
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
PUTTING VALUES INTO
ACTION EXERCISE
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
BUILDING ON STRENGTHS
• Maintaining strengths-based conversation and documentation
• Knowing how to reframe in a meaningful way
• Encouraging creative resource development
• Promoting a strength-based culture of service delivery
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
NEEDS DRIVEN
• Identifying needs of your local communities
• Listening for needs rather than problems or deficits
• Developing and implementing plans that are needs driven rather than service driven
• Avoid prescribing solutions that are deficit driven
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
FAMILY CENTERED
• Agencies are welcoming to families
• Staff uses family friendly language
• Respect for privacy – information is shared on a need to know basis
• Meetings are not held without children and families present
• Brochures & documents are reviewed by family members before distribution
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
COMMUNITY BASED RESPONSIVENESS
• Money flows to support what families really need
• Agencies are imbedded into the communities where families live, i.e. are accessible
• Operating hours of business and meetings are responsive to families schedules
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
CARE FOR CHILDREN IN CONTEXT OF FAMILIES
• Commitment to family cohesion in a safe environment
• Natural/informal supports are embraced in a real way
• Prevention of institutional placement • Permanency for children is paramount
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
NEVER GIVE UPUNCONDITIONAL CARE
• Systems and agencies are not permitted to kick kids and families out
• Blame the plan not the family
• Hold everyone accountable for follow-through
• Remain outcome driven
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
NORMALIZATION
• Family norms/family culture are recognized as important for success
• Awareness and education around the stigma of mental health
• Promoting youth and family events not just “support” groups
• Avoid duplication or overutilization of formal services
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
CULTURAL COMPETENCY
• Agency diversity, hiring practices, policies and training
• Open dialogue regarding differences is embraced
• All committees, training, events have family membership and participation
• All planning is individualized to account for each family’s culture
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
COLLABORATIONSYSTEM INTEGRATION
• Are the right parties at the table?
• Is everyone participating?
• Is everyone held accountable for their part?
• Is one plan established to account for all systems?
• Are resources being shared?
• Are agencies working together to meet the needs of a common community?
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
REFINANCING
• Use of Multiple Resources
• Creative and Responsible Use of Flex Funds
• Think Sustainability
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
MARY JO MEYERS [email protected]
CHANGINGAGENCYCULTURE 2009
Evaluating Agency Practice
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
SECOND BIG IDEA
Holding meetings to discuss plans for youth and families without them present is like building a bridge to nowhere
MJ Meyers
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
WHAT IS A CHILD AND FAMILY TEAM• The child and family identify a group of people
who will work with them and help prepare the plan of care.
• Composed of informal and formal members who will continue to support the family after leaving the program.
• The Child and Family Team should meet as frequently as needed (at least once a month).
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
BEST PRACTICE BENCH MARKS
• 50/50 – Balanced Team
within 3 months
• 20/80 – Formal/Informal
6 months and beyond
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
THIRD BIG IDEA
Just because you have it, it doesn’t mean
children and families need it
MJ Meyers
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
CATEGORICAL APPROACH• Assess Problems
• Look at Services that are Available…
• Plug Services into the Family
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
EXAMPLES OF A CATEGORICAL APPROACH
• Services reflect what’s available and has been tried rather than what’s really needed
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
MARY JO MEYERS [email protected]
CHANGINGAGENCYCULTURE 2009
Barriers
& Solutions
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
LESSONS LEARNED
• Don’t do it unless it holds meaning for
families
• Keep the excitement going
• Keep your eye on the ball; vigilance is a
must
• Establish meaningful QA/QI procedures
• Lead by example
• Celebrate your successes• Never give up – families deserve your best!
Learning CollaborativeWrapCT.org
Mary Jo Meyers-2009 Changing Agency Culture [email protected]
WrapCTLEARNING COLLABORATIVE
Our vision as a statewide learning collaborative is that all children, youth, and families are able and capable of achieving optimal levels of
functioning at home, in the community, at school and/or work.
WrapCT Steering Team
• Jan Bendall, Rushford; Ray Bieber, Child & Family Guidance; Tim Bowles, SEMHSOC; Jill Coffin , U CF S; Dorothy Contrastano, FAVOR; Tim Cunningham, Wellpath; Paloma Dee, NAMI, CT; Nicole DeRobertis, MFCGC; Hal Gibber, FAVOR; Victor Gonzalez, Wheeler Clinic-Hrtfd; Gabrielle Hall, Clifford Beers; Mary Held, Waterbury FFP; Katy Keegan, West Haven – Bridges; Virginia Lopez, Child & Family Guidance; Tim Marshall, DCF; Tabor Napiello, Wheeler Clinic-Plainville; Kristen Penta, Bridgeport Schools; Mark Plourd, Wheeler Clinic-Hrtfd, Cheryl Tedesco, Child & Family Guidance; Paige Trevethan, Bridges; National Consultants: Verneesha Banks, Wraparound Milwaukee; Mark Horwitz, Westfield State Univ.; Mary Jo Meyers, Wraparound Milwaukee
Contact information for WrapCT: Tim Marshall 860-550-6531; [email protected]
Contact for training material: Mary Jo Meyers 414-251-7521; [email protected]