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LEARNER ASSESSMENT PACK
BSBPRC504 Manage a supply chain (Release 1)
Assessment Tasks
For this combined unit you are required to complete the following assessments:
Assessment Task 1 – Research and report on the Supply Chain
Assessment Task 2 – Identify Relevant Technologies and Software
Assessment Task 3 – Supplier Collaboration
Assessment Task 4 – Evaluate and Improve Supply Chain Effectiveness
At the end of this Learner Assessment Pack (once you have completed the above assessment
tasks) you will be required to submit your work online where you will agree to the required student
declarations.
©2021 College for Adult Learning. This Assessment Pack was developed by the College for Adult
Learning V121
Table of Contents
Assessment Description ................................................................................................................................... 4
Introduction .......................................................................................................................................... 4
Assessment Task 1 – Research and Report on the Supply Chain..................................................... 5
Task Description ............................................................................................................................ 5
Task 1 Specifications ..................................................................................................................... 6
Case Study ........................................................................................................................................... 6
PART A: Research report and Strategy ................................................................................... 8
PART B: Implementing the Supply Chain Strategy ................................................................ 9
Assessment Task 2 – Identify Relevant Technologies and Software ............................................... 14
Task Description .......................................................................................................................... 14
Task 2 Specifications ................................................................................................................... 15
Assessment Task 3 –Supplier Collaboration .................................................................................... 18
Task Description .......................................................................................................................... 18
Task 3 Specifications ................................................................................................................... 19
Part A: Supporting supplier collaboration ............................................................................ 19
Part B: Written report ............................................................................................................... 20
Assessment Task 4 – Evaluate and Improve Supply Chain Effectiveness ...................................... 22
Task Description .......................................................................................................................... 22
Task 4 Specifications ................................................................................................................... 23
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 4 of 26
Assessment Description
This assessment pack requires the learner to manage a supply chain. To complete this
comprehensive assessment, the learner must complete 4 assessment tasks. For a task to
be considered satisfactory, all elements of it must be complete. On completion of the 4
tasks, the learner will demonstrate that they can:
- Develop and implement a supply chain strategy
- Manage the flow of supplies through the supply chain
- Manage supply chain relationships and activities
- Evaluate and improve supply chain effectiveness.
Introduction
Before you commence this Learner Assessment Pack, you must ensure that you have a
good understanding of this subject by completing all of the learning materials, learning
activities and quiz included in this unit. You must also make sure that you understand the
assessment requirements – by reading this document carefully.
All students who have nominated a third party for their course must provide a completed
third-party evidence collection form for this unit. You can nominate a third party here.
Download the third party evidence collection form for this unit here. Ask your
nominated and approved third party to complete the form and submit the completed
evidence collection form with your assessment.
All documents submitted for this assessment must:
• Be correctly named
• Be professionally presented and typed
• Have your name in the footer of each page of the document
• Include a bibliography and in text citations using the author date method for more
information click here.
We recommend that you submit all assessment documents in a zipped folder. Click on the
Assessments tab within the unit and use the Assessment Submission field to attach your
zipped folder.
NOTE: This assessment must be undertaken only using the McDonalds case study
and cannot be undertaken based on your workplace.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 5 of 26
Assessment Task 1 – Research and Report on the Supply Chain
Task Description
For this assessment task, you will be required to conduct some independent research to
identify the fast food company McDonald’s supply chain.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Assessment
Task 4
Submit your
Assessment Research and
report on the
supply chain
Identify
Relevant
Technologies
and Software
Supplier
collaboration
Evaluate and
Improve Supply
Chain
Effectiveness
NOTE: The work completed for this assessment task provides the basis for completing
Assessment Tasks 2, 3 and 4. Ensure you keep a copy of this completed assessment for
future use.
This task is to be completed in your own time and once you have completed the program of
learning for this unit. The answers and all relevant documents must all be submitted for
assessment.
It is recommended that you create an assessment folder for all of the documents required for
this assessment. When saving files be sure to clearly identify the related task for example:
• BSBPRC504 _Assessment_Task_1
You must answer all questions correctly to demonstrate knowledge performance and/or
complete all tasks satisfactorily to demonstrate task application.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 6 of 26
Task 1 Specifications
You must submit:
● Supply chain strategy
● Supply chain management report
● Supply chain strategy for Bake-Off
● Email to management team
● Implementation/Action Plan
● Simulation with your Assessor
● Communication plan
● Strategy support document.
Case Study
McDonalds has long been seen as an innovator of technological advancements in their efforts
to dominate the fast-food burger market. As such they have established extensive supply
partnerships, integrated supply chains and utilised technology to drive their growth.
Today with over 37,855 restaurants operating in more than 100 countries and over 210,000
employees worldwide, McDonald’s is able to serve 52 million customers per day, undoubtedly
laying claim to the leading global foodservice retailer.1
Your research will need to review information provided by the company as well as other
objective sources.
You should consult:
• McDonalds Corporate US Policies and Procedures
https://corporate.mcdonalds.com/corpmcd/investors-relations/codes-of-
conduct.html
• McDonalds Corporate US annual reports
https://corporate.mcdonalds.com/corpmcd/investors-relations/financial-
information/annual-reports.html
• McDonalds Australia overview of supply chain partners
https://mcdonalds.com.au/about-maccas/our-supply-chain/overview
Other helpful links include:
• https://corporate.mcdonalds.com/corpmcd/investors-relations/company-profile.html
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 7 of 26
• https://corporate.mcdonalds.com/corpmcd/investors-relations/financial-
information/supplemental-information.html
• https://news.mcdonalds.com/stories/company-news-details/mcdonalds-unveils-new-
global-growth-plan
• https://corporate.mcdonalds.com/content/dam/gwscorp/investor-relations-
content/company-overview/1Q_2019_Risk_Factors.pdf
• https://www.prnewswire.com/news-releases/mcdonalds-reports-second-quarter-2019-
results-300891499.html
• https://news.mcdonalds.com/press/press-releases/financial-news
• https://news.mcdonalds.com/stories/using-our-scale-for-good
• https://boxaroundtheworld.com/mcdonalds-supply-chain-management/
• https://www.afflink.com/blog/6-things-weve-learned-from-mcdonalds-procurement-
management
• https://csimarket.com/stocks/suppliers_glance.php?code=MCD
• https://medium.com/@shahmm/how-did-mcdonalds-build-its-sustainable-competitive-
advantage-4a509f2457e1
• https://www.mckinsey.com/industries/retail/our-insights/fast-action-in-fast-food-
mcdonalds-cfo-on-why-the-company-is-growing-again
• https://www.angusaustralia.com.au/maccas-committed-to-angus/
• http://www.primemovermag.com.au/featured/article/the-bread-zone
From time to time links break and/or are taken down. Also, company documents are updated
annually. You should make every effort to access the most recent company document (for
example the annual reporting documents) and, where a link is broken, to conduct a search
online to locate the missing information or document.
NOTE: The ability to problem-solve and find alternative ways to gather and research the
information you need is a foundational skill set at level 5 AQF (Diploma Level).
1Figures taken from 2019 company overview
https://corporate.mcdonalds.com/corpmcd/investors-relations/company-profile.html
NOTE: There are TWO parts to this assessment task.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 8 of 26
PART A: Research report and Strategy
1. Prepare a written Supply Chain Strategy for McDonalds. For tips on writing your report
click here. You must provide a reference page at the back of the report listing all the
research you have conducted e.g. weblinks etc. Your report must include:
a. Identify and outline the company’s (McDonald’s) overall core/key business
objectives along with the strategies the company has in place for achieving them.
It is important that you clearly articulate four organisational strategies as you will
be asked to refer to them throughout this assessment pack.
b. Using the research which you have conducted from the enormous amount of
information available about McDonald’s and its operations, develop a global
organisation chart and a chart showing the division of the business into four
different geographical regions.
c. Describe the company’s supply chain management strategy.
d. Is this a global or local strategy? Explain.
e. Many commentators believe that McDonald/s success is to do with their systems
philosophy which is often described as a three-legged stool. The company
approaches its supply chain in the same way. What does this phrase mean?
f. What position or role in the company is responsible for supply chain
management and why?
g. Explain how this SCM strategy delivers against the company’s organisational
strategies.
h. Does responsibility for SCM fit well with the strategy i.e. Is the right
person/position responsible for implementing the SCM strategy? Explain why
or why not.
i. Compile a detailed diagram of the McDonalds supply chain in Australia a
whole of products view (Burger, wrap, sundae – all ingredients used etc.). Your
diagram must clearly show all the links in the supply chain including the
product flow from the beginning of its journey to the final customer and, where
possible, indicate the supplier companies.
Include a list of roles and responsibilities to relevant staff to ensure that the
supply chain strategy is being monitored.
j. From what you know about the company and its current supply chain in
Australia (or your local area), what other opportunities do you think have
potential to add value to the company?
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 9 of 26
k. Select three of the opportunities you have suggested and assess them in
terms of adding value. A template has been provided here.
l. What challenges do you think the company has?
m. Undertake a situational analysis for the company. To do this you will need to:
i. Conduct an environmental scan,
ii. Complete a stakeholder analysis (internal and external stakeholders),
iii. Complete a brief competitor analysis using Porter’s Five Forces Model,
iv. Conduct a SWOT analysis (internal assessment).
2. To ensure that the strategy will be continually monitored, draft an email to the personnel
you identified in Question 1i, and notify them of the responsibilities you established.
McDonald’s Case Study Scenario
In response to consumer feedback and its goal to continually improve its product offerings,
McDonald’s has decided to provide fresh buns to as many locations as is feasible
throughout Australia. Previously, these buns were provided as frozen product by Aryzta, a
large bakery that supplies fresh bakery produce to the east coast of Australia and frozen
produce to WA, SA and the NT.
You have been recently appointed to role of operations manager for ‘Bake-off’ a medium-
sized company that has just won the contract to supply freshly baked buns for the
McDonald’s stores located in the southern region of WA (including Perth, Fremantle and
surrounding suburbs). Unfortunately, the company has never had a major supplier
contract like this before and, although they are very good at what they do, they are not
sure about how a large global conglomerate like McDonalds operates, nor are they
familiar with the terminology it uses with its suppliers, especially its demand-driven supply
management strategy.
The CEO has asked you to prepare a report for the Bake-off management team to
introduce them to the concepts and terminology used by McDonald’s and to explain how
the central ordering system works and what the supplier expectations are.
PART B: Implementing the Supply Chain Strategy
1. Using the information which you have gathered in Part A, Question 1, and following your
research on McDonalds, (in your role as Operations Manager) develop a report titled,
Supply Chain Management Report. Your report must include:
a. Introduces and reviews a demand-driven supply management strategy (using
McDonalds as the example).
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 10 of 26
b. The underpinning philosophy of the company (McDonald’s).
c. The company’s approach to supplier management.
d. Clarifies the aims and objectives of this supplier contract against the policies and
procedures of the organisation.
e. Highlight relevant policies and procedures that apply
f. Briefly outlines the processes involved in contracting and tendering
g. The aim/s of negotiating with suppliers for a win/win and how to go about it.
Develop a set of guidelines to assist the management team in these negotiations.
h. Flowchart the supply chain so that the management team can see at a glance how
it will work.
i. Allocate responsibilities for managing the various roles within the supply chain for
the Bake-Off organisation.
j. Explain the stock (inventory) management and control processes including how
the goods will be ordered and managed through the system (from the initial
schedule for production, the actual production, packaging and delivery) in order to
ensure all restaurants in your nominated area (as detailed in the supplier contract)
receive fresh produce on a daily basis.
k. Introduce the person who will be responsible for managing/coordinating the
logistics of the contract and why they have been chosen for this role.
l. How the contract will be monitored i.e. how you will monitor and control the
achievement of the supply chain objectives against cost and timescales and what
you would do in the case of an unforeseen event (i.e. contingency planning).
m. Develop the framework which will be used to promote a collaborative
partnership with supplies to ensure that the organisation maintains a
competitive advantage.
n. McDonalds is focused on excellence in four key characteristics. What are they
and how can Bake Off deliver on these quality metrics?
o. One of the rules guiding McDonalds in its supply chain operation is to focus on
outcomes, not on transactions. What does this mean for Bake Off and what
sort of relationship does this require from all parties?
p. Explain the techniques applied by McDonalds and discuss your findings
regarding the success of these techniques to encourage innovation amongst its
suppliers or simply compliance to the rules set out by them.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 11 of 26
q. Explain the detailed specifications which McDonalds have for the Bake Off
products.
2. Prepare a Supply Chain Strategy for Bake Off that will increase effectiveness and
achieve organisational objectives. For tips on writing your strategy as a formal business
document click here. Your strategy document must include:
a. Identify the organisational objectives for Bake Off
b. Outline the strategies required to deliver on these objectives
c. Provide an organisational chart for all the parties who hold responsibilities at
Bake Off that are related to the supply chain strategy and that clearly show their
relationship links and accountabilities
d. Identify the key stakeholders for the supply chain strategy
e. Conduct a stakeholder analysis to determine who has the power and influence
in decision-making
f. Describe the process you would use to gain the commitment of the
stakeholders to the supply chain strategy.
g. Who makes the purchasing decisions for the company and how does it occur?
Explain using a flowchart.
h. Make a list of the organisational policies and procedures you would expect to
be in place to support the supply chain management.
i. Outline the processes you would use to implement the supply chain strategy in
the company and briefly explain why you would use them. Make sure you
include examples of any tools you would use in the implementation.
j. Identify how communications, business data, and information would be
exchanged at each identified point (refer to your reports) in the supply chain.
(minimum of 3 critical points). Include the methods /means that can be used to
exchange identified communications and business data.
k. McDonald’s has a number of core suppliers that can be categorised into two
major types: Tier 1 suppliers, and Tier 2 suppliers.
i. Outline the difference between these two-tiers,
ii. Provide general examples of both types,
iii. Why are suppliers categorised into tiers?
iv. Which tier is more important to McDonald’s and why?
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 12 of 26
l. McDonald’s tracks and shares all data with partners and franchise owners.
i. What specific data is constantly tracked and shared?
ii. Why does the company share its data in this way?
iii. How does this assist the supply chain to operate at maximum
efficiency?
m. Outline a framework to promote collaboration to achieve competitive advantage
for Bake Off
n. Outline the business terms and conditions which the organisation should adopt
for purchasing, tendering and contracting
o. Outline the relevant legislation, codes of practice and national and international
standards applicable to the supply chain strategy
NOTE: You must submit the reports for Question 1 and Question 2 to your assessor as a
pre-assessment submission at least three days prior to your simulation call (Question 5).
On the Assessments tab of this unit attach your documents in the Pre-Assessment
Submission portal.
3. Draft an email to accompany your strategy to the management team seeking their
support and input.
4. Develop an Implementation/Action Plan/ Workplace Difficulties Action Plan Template
for the supply chain strategy using the template provided here.
NOTE: You must submit the action plan for Question 4 to your assessor as a pre-
assessment submission at least three days prior to your simulation call (Question 5). On
the Assessments tab of this unit attach your documents in the Pre-Assessment
Submission portal.
5. Book an appointment with your Assessor to undertake a meeting with the
management team to implement the supply chain strategy. The Assessor will play the
role of the team during the role play.
To prepare for the role play:
You must review the case study documentation and the supply chain strategy you have
developed and ensure you understand and can explain each section if required during
the meeting. This will form the basis of the consultation.
Your assessor will complete the Observation Report during the role play.
Ensure the meeting with the assessor is 30 minutes in duration.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 13 of 26
During the role play you will need to demonstrate that you have:
a. Explain the purpose of the meeting
b. Discuss at least four key points from the strategy developed for Bake Off
c. Explain the support you will provide to all personnel to ensure that they are able
to complete the tasks, KPIs and milestones which have been established
d. Engage with the team to seek their support in the implementation of the strategy
e. Apply effective oral communication skills to convey and clarify information using
appropriate language and terminology.
When you are ready to complete this task, schedule a simulation call
appointment with your Assessor using the link here.
A follow-up interview may also be required (at the discretion of the assessor).
Once you have completed your role-play, continue working through this
Learner Assessment Pack.
6. Develop a Communication Plan for the implementation of the strategy, a template is
provided here and draft the communications required to support the plan. Ensure that
your plan involves all affected stakeholders.
7. The senior management team wants to ensure that staff, customers and the supply
chain partners are supported during the implementation and ongoing operation of the
supply chain strategy.
Develop a Strategy Support Document which outlines your plan for supporting
stakeholders, ensure that your document includes action plans for the strategies you
are recommending.
Now that you have completed your first assessment task, save your work and
continue on with Assessment Task 2.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 14 of 26
Assessment Task 2 – Identify Relevant Technologies and Software
Task Description
For this second assessment task, you will be required to identify the relevant technologies
and software used in McDonald’s supply chain strategy.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Assessment
Task 4
Submit your
Assessment Research and
report on the
supply chain
Identify
Relevant
Technologies
and Software
Supplier
collaboration
Evaluate and
Improve Supply
Chain
Effectiveness
NOTE: The work completed for this assessment task provides the basis for completing
Assessment Tasks 3 and 4. Ensure you keep a copy of this completed assessment for future
use.
This task is to be completed in your own time and once you have completed the program of
learning for this unit. The answers and all relevant documents must all be submitted for
assessment.
It is recommended that you create an assessment folder for all of the documents required for
this assessment. When saving files be sure to clearly identify the related task for example:
• BSBPRC504_Assessment_Task_2
You must answer all questions correctly to demonstrate knowledge performance and/or
complete all tasks satisfactorily to demonstrate task application.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 15 of 26
Task 2 Specifications
You must submit:
● Technology review report.
Case Study Scenario McDonald’s Supplier
As the newly appointed operations manager for ‘Bake-off’ a medium-sized company that
has just won the contract to supply freshly baked buns for the McDonald’s stores located
in the southern region of WA (including Perth, Fremantle and surrounding suburbs), the
CEO has asked you to research the technology and/or software the company will need in
order to be able to communicate quickly and efficiently with McDonald’s and their
nominated distributor/s to receive and despatch orders as required.
The company sees the relationship with McDonald’s as a long-term one and so the CEO
is keen to do all she can to ensure the company has the technology needed to achieve the
contract KPIs. To this end, the CEO has approved a working budget of up to $820k to
purchase and implement necessary technology.
Your first job is to research McDonald’s procurement model and how the system works.
From there, you will need to meet with your distributors to discuss streamlining the
purchasing processes then make recommendations to the CEO and management team
on necessary technology purchases, the implementation strategies as well as how they
will be monitored and improved (as needed).
Bake-off Distributors
As the company must supply freshly baked buns on a daily basis, they must utilise their
own distribution fleet and/or other distributors. Bake-off maintains a small, local fleet of 15
trucks that delivers to outlets in an around its central Perth bakery location. The company
also works with a number of distributors (who may also distribute for other McDonald’s
suppliers) in order to manage the large geographical area in Southern WA (stipulated in
the McDonald’s contract they recently won).
These include:
• PFD,
• Bidfood Perth,
• Westoz Food Distributors,
• Southcoast Food Services.
As you have only been in your role as operations manager for a short time, you have not
yet had an opportunity to speak to these external distribution companies although you
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 16 of 26
have spent quite a bit of time with Bake-off’s fleet manager and despatch coordinator. As
a result, you know that the system is still pretty much paper-based. Even though the
company implemented a new stock management system 12 months ago it seems there
has been a fair bit of push-back from the ageing team who find it easier to follow paper-
based orders and, rather than rock the boat, the despatch coordinator has let them be with
the idea that, as they retire he will implement the online system.
The problem with this approach is that it makes it hard to address McDonald’s KPIs. The
system will either need to change or, be totally outsourced to Bake-off’s distribution
network.
1. Based on the research you have undertaken and the scenario above, prepare a report
for the senior management team of Bake Off, titled, Technology Review Report, to
discuss the technology requirements of the partnership with McDonalds.
Your report must include:
a. An overview and explanation of how upgrading technology will contribute to the
organisation’s strategy and objectives
b. McDonald’s manages its supply chain through a specific procurement model.
From the research you have undertaken:
i. Note the name of the system and who owns it,
ii. Explain what it does,
iii. Include a diagram of the McDonalds E-Procurement Model and outline
how it operates.
c. The e-procurement system effectively allows all of McDonald’s franchises
across the globe to buy everything they need to run their restaurants and to
communicate the supplies they need from suppliers through the network.
i. What implications does this have for the cost of labour and supply prices?
ii. What other lessons does this model give us?
d. Outline the business data and reports would you need to gather in order to
compare outcomes, budgets, timelines and forecasts to actual performance.
e. Outline the distribution mode/s you recommend utilising to ensure the Bake-off
buns were delivered daily and in accordance with McDonald’s performance
measures. Explain why you have selected this or these modes.
f. Identify and recommend the technologies and software that could be used by
Bake-off to integrate with the McDonald’s e-procurement system,
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 17 of 26
g. Describe and chart the technology flow through the Bake-off supply chain along
with the recommended technology solutions to ensure the highest level of quality
delivery,
h. Outline the minimum level of technology/integration needed in the supply chain to
ensure Bake-off achieved its daily performance levels.
i. Outline the process for managing sales and payments ethically between Bake-off
and its network of distributors
j. Develop an approximate budget for the CEO that covers the initial Bake-off spend
to upgrade their technology for the new McDonald’s contract. Your budget must
cover the:
i. Cost of purchase/ongoing cost (i.e. of leasing/ monthly payments etc.),
ii. An estimate of implementation costs including internal/external
consultants/trainers, time off the job for key employees and so on.
k. Make a list of the relevant legislation, regulations, standards and policies and
procedures you may need to consider when implementing new technology.
(Minimum of 2 legislations, 1 regulation, 1 set of standards and 2
policies/procedures)
l. Considering the review improvements which you have recommended, outline the
support which could be offered to those Bake-off employees affected, and how the
support you identified would be applied.
Now that you have completed your second assessment task, save your work and
continue on with Assessment Task 3.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 18 of 26
Assessment Task 3 –Supplier Collaboration
Task Description
For this next assessment task, you will be required to identify strategies for and benefits
of supplier collaboration based on the McDonalds case study.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Assessment
Task 4
Submit your
Assessment Research and
report on the
supply chain
Identify
Relevant
Technologies
and Software
Supplier
collaboration
Evaluate and
Improve Supply
Chain
Effectiveness
NOTE: The work completed for this assessment task provides the basis for completing
Assessment Task 4. Ensure you keep a copy of this completed assessment for future use.
This task is to be completed in your own time and once you have completed the program of
learning for this unit. The answers and all relevant documents must all be submitted for
assessment.
It is recommended that you create an assessment folder for all of the documents required for
this assessment. When saving files be sure to clearly identify the related task for example:
• BSBPRC504_Assessment_Task_3
You must answer all questions correctly to demonstrate knowledge performance and/or
complete all tasks satisfactorily to demonstrate task application.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 19 of 26
Task 3 Specifications
You must submit:
● Bake-Off supply chain analysis
● PowerPoint presentation and briefing notes
● Supply chain audit report.
Scenario Case Study – McDonald’s Supplier (Bake-off)
Now that you have had time (in your new role as Operations Manager at Bake Off) to meet
the distributors used by the company and to study the stock management and control
processes implemented internally with the Bake-off transportation fleet, you realise that
there has been very little (if any) collaboration within Bake-off’s supply chain.
You know that, in order to succeed as a McDonald’s supplier, you will need to collaborate
more closely with your network of distributors as well as the restaurant managers. Ideally
you would look to integrate the network more closely as well. You also realise that
efficiencies could probably be found in analysing the company’s primary or raw product
supplier. The main supplier here is Millers Foods (http://www.byfordflour.com.au/) that
supplies all the ingredients Bake-off’ uses in the making of its products (including the buns
it provides to McDonald’s).
Your next task is to encourage and promote the benefits of collaboration for the supply
chain members. To do this you will need to gain the support and trust of all suppliers in the
Bake-off - McDonald’s chain.
NOTE: There are TWO parts to this assessment task.
Part A: Supporting supplier collaboration
1. The senior management team have asked you to use the portfolio analysis techniques to
assess the potential relationships in the Bake-off – McDonald’s supply chain in line with
the McDonald’s supply chain strategy. Complete the following:
a. Prepare a one-page analysis titled Bake-Off Supply Chain Analysis
b. Draft an email to the team with the overview attached. Explain the contents of the
report and how it will support the team to meet the supply chain milestones.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 20 of 26
2. Prepare a PowerPoint presentation and briefing notes for the Bake-Off management
team to support the need for greater supplier collaboration. Your presentation must be
between 6 – 10 slides and:
a. Identify and explain how supplier collaboration could be undertaken within the
Bake-off - McDonald’s supply chain.
b. Outline the steps and/or methods you could use to help to facilitate supplier
collaboration.
c. List of all the expected benefits of this collaboration.
3. Draft an email to all relevant personnel and attach the presentation. Outline the purpose
of the document as part of their ongoing training and support.
Scenario
You have been asked by the CEO of McDonalds Australia to undertake a desk audit to
evaluate and improve McDonald’s Australian supply chain. You will need to access the
annual reports from the organisation to assist you to compile a report for the senior
management team.
Part B: Written report
1. Prepare a written report for the senior management team. Create a Word document
titled Supply Chain Audit Report. Your written report must include:
a. Briefly review and summarise the McDonald’s Australia supply chain management
strategy.
b. Plot the total revenues for the previous five years i.e. from 2014 – 2019 in a simple
graph using Excel and forecast the total revenue for the next year (e.g.2020 or
2021 or 2022).
c. Identify where there are any concerns or issues in the revenue projects vs. actual.
d. What external factors (i.e. economic, social, community etc.) may have impacted
on these spikes (i.e. sudden increases/decreases in revenue growth)?
e. What internal factors may have impacted on these spikes (i.e. sudden
increases/decreases in revenue growth)?
f. What happened to revenue in 2009 compared to 2008 and 2010. Make
suggestions around what you believe the probable cause(s) were.
g. Over the last decade or so, how would you say the business is performing overall?
(i.e. is it generating profits and/or growing and is this overall or in particular
restaurants and/or geographical areas?
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h. How many suppliers make up the McDonald’s Australia primary supply chain?
i. How effective do you think the current relationships are within the McDonald’s
Australia supply chain and in accordance with their supply chain management
strategy?
j. Recommend three cost reduction activities
Now that you have completed your third assessment task, save your work and
continue on with Assessment Task 4.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 22 of 26
Assessment Task 4 – Evaluate and Improve Supply Chain
Effectiveness
Task Description
For this next assessment task, you will evaluate the supply chain’s effectiveness and
consider improvement and innovation for the McDonald’s case study.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Assessment
Task 4
Submit your
Assessment Research and
report on the
supply chain
Identify
Relevant
Technologies
and Software
Supplier
collaboration
Evaluate and
Improve Supply
Chain
Effectiveness
NOTE: This task builds on the activities you completed in Assessment Tasks 1, 2 and 3.
Ensure you keep a copy of this completed assessment for future use.
This task is to be completed in your own time and once you have completed the program of
learning for this unit. The answers and all relevant documents must all be submitted for
assessment.
It is recommended that you create an assessment folder for all of the documents required for
this assessment. When saving files be sure to clearly identify the related task for example:
• BSBPRC504_ Assessment_Task_4
You must answer all questions correctly to demonstrate knowledge performance and/or
complete all tasks satisfactorily to demonstrate task application.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 23 of 26
Task 4 Specifications
You must submit:
● Supply chain strategy evaluation report
● Simulation with Assessor
● Action Plan
● Simulation with Assessor.
Case Study Scenario
You have been in your role as Operations Manager for Bake-off for two years and the
contract to supply McDonald’s with buns for restaurants in WA is going well. You have
regular meetings with the McDonald’s Purchasing team where you review and update
KPIs.
Over the past two years, the contract has run smoothly although there have been five
occasions where the Bake-off supply chain failed to deliver to the required standard:
• Delivery to McDonald’s Northbridge Restaurant (24-hour restaurant) was late (60-90
mins) on three occasions in one month,
• McDonald’s Beeliar Village rejected two crates of buns from the one delivery in
December (unsatisfactory texture of buns),
• The wrapping of five crates delivered to McDonald’s Mirrabooka II was tampered
with and all five crates were rejected for return,
• The loading bay at McDonald’s Hay Street East was damaged by a truck that failed
to apply brakes in time (internal investigation showed heavy traffic congestion and
difficult conditions for manoeuvring the truck to the loading bay),
• Two McDonald’s stores on same delivery run (Bicton and O’Connor) failed to
receive the full order (internal investigation showed problem with the order at the
Bakery).
• Staff are still having issues with the new e-procurement system.
While each of these incidents is relatively small, you are aware that the cause may be
more systemic, and you need to evaluate and improve the effectiveness of the entire
supply chain.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 24 of 26
1. Prepare a written Supply Chain Strategy Evaluation Report for the management team.
Your report must include:
a. Outline the ways in which you would monitor demand and supply chain
management in accordance with the supply chain management strategy you
developed for Bake-off.
b. How would you review the effectiveness of the current relationships (including
staff and customers, and any areas identified for improvement) within the supply
chain?
c. Compare at least two supply chain management models and determine the one
that has the most appropriate infrastructure that will support the organisation’s
objectives.
d. What sort of cost reduction activities could you employ to ensure the supply
chain achieves all organisational objectives?
e. What business data/reports would you use to compare outcomes, budgets,
timelines and forecasts to actual performance?
f. A plan for how you will more effectively liaise with, and engage suppliers to,
improve their performance and that of the supply chain.
g. Formulate a minimum of five recommendations that could be implemented to
improve the effectiveness of the supply chain and use of technology.
h. Develop a checklist that you could use to review technology performance
(hardware and software). Attach this as an appendix to your report.
i. Outline the changing needs of Bake Offs customers, suppliers and stakeholders.
j. Outline the plans, policies and procedures which should be reviewed based on
these changing needs.
NOTE: You must submit the evaluation report to your assessor as a pre-assessment
submission at least three days prior to your simulation call. On the Assessments tab of this
unit attach your documents in the Pre-Assessment Submission portal.
2. Book an appointment with your Assessor to undertake a meeting with the management
team. With your report completed you must now meet with management to discuss the
findings of your report. The Assessor will play the role of the management team during
the role play.
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To prepare for the role play:
Review and familiarise yourself with the information you have documented in the
evaluation report. This will form the basis of the meeting and your assessor may ask you
additional questions during the role play to clarify specific information.
Your assessor will complete the Observation Report during the role play.
Ensure the meeting with the assessor is 30 minutes in duration.
During the role play you will need to demonstrate that you have:
a. Presented your report on the outcomes of the supply chain strategy which has
been implemented and briefly discussed each point.
b. Provided your recommendations for future supply chain strategies which are
developed.
c. Applied appropriate skills to engage with the management team and ensure all
information is understood.
When you are ready to complete this task, schedule a simulation call
appointment with your Assessor using the link here.
A follow-up interview may also be required (at the discretion of the assessor).
Once you have completed your role-play, continue working through this
Learner Assessment Pack.
3. Draft an email to the management team seeking support for your recommendations and
incorporating the feedback that you have received at the meeting.
4. Develop an Action Plan to respond in response to the evaluation report and the feedback
you have received by management during the meeting.
NOTE: You must submit the action plan to your assessor as a pre-assessment submission
at least three days prior to your simulation call. On the Assessments tab of this unit attach
your documents in the Pre-Assessment Submission portal.
5. Book an appointment with your Assessor to undertake a meeting with the
management team. You must now meet with the team to implement the action plan
you have developed to address the recommendations in your evaluation report and
any feedback which was received. The Assessor will play the role of the team during
the role play.
BSBPRC504 Manage a Supply Chain Learner Assessment Pack Page 26 of 26
To prepare for the role play:
You must review the action plan you developed as this is the basis of the consultation
with the team on how to implement the recommendations.
Your assessor will complete the Observation Report during the role play.
Ensure the meeting with the assessor is 30 minutes in duration.
During the role play you will need to demonstrate that you have:
a. Discussed each action in the plan you have developed
b. Ensured that the team clearly understand the recommendations and actions
required
c. Applied effective questioning and active listening techniques.
When you are ready to complete this task, schedule a simulation call
appointment with your Assessor using the link here.
A follow-up interview may also be required (at the discretion of the assessor).
Now that you have completed all FOUR assessment tasks, you are
ready to SUBMIT ALL your work for assessment.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Assessment
Task 4
Submit your
Assessment Research and
report on the
supply chain
Identify
Relevant
Technologies
and Software
Supplier
collaboration
Evaluate and
Improve Supply
Chain
Effectiveness