Lean IT: Making Business Buoyant May 2009. 3 Learnings >Limitations with manual monitoring >Business impact of an incident >Time to respond

Lean IT: Making Business BuoyantMay 2009

3

Learnings

> Limitations with manual monitoring

> Business impact of an incident

> Time to respond

A positive customer experience is your business lifeline.

IT is critical to delivering a positive customerexperience to drive revenue and growth.

Every Customer Matters. Every Dollar Counts.

4

Pressures on IT

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Deliver a superior customer experience

Increase agility

Effectively manage change

Ensure security and compliance

Reduce costs, increase productivity

Improve business-IT engagement

MainframeDistribute

dVirtual Cloud

5

66% of IT resources are used to run versus 34% to Grow/Transform22

--Gartner, Inc. .

Deliver Maximum Value at Minimum Cost

Lean ITAn approach that helps IT organizations focus on what’s important —delivering value to their customersReduce wasteIncrease productivity Improve customer experienceAim resources at high value deliverables



Operations Network

COST

VALUE

6

7

Few Elements of Waste in IT Operations

> Waiting - Slow Response Time

• Lost Revenue, Poor Customer Service, Reduced Productivity

> Motion Excess – Increased volume of Helpdesk Calls

• Unproductive Fire-fighting

> Over Production – Server Sprawl, Excess Inventory

• Increased Costs, Misuse of Resources

> Unwanted Mobility– On-site visits, Audits

• Increase OPEX

Managing IT in Silos Compounds the Problem

10 May 5, 2009 EITM & Lean IT

Services Applications Collaboration

Business Intelligence/Analytical Applications

Application Integration

Application Development Tools

Database OS Hardware Platform

EXECS

NETW

OR

KS

SY

STEM

S

HELP

DES

K

AP

PLIC

ATIO

NS

DA

TA

BA

SES

SEC

UR

ITY

CUSTOMERS

NETW

OR

KS

SY

STEM

S

HELP

DES

K

AP

PLIC

ATIO

NS

DA

TA

BA

SES

SEC

UR

ITY

EXECS CUSTOMERS

Helpdesk

Applications

Systems

Database

Network

Security

End-User SLA

05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00

Unavailable or Slow

Available, high performing

99%

99%

99.9%

99.9%

99.999%

99.9%

80%

% available

Outcome of silo-based management

COST

VALUE

Enterprise IT Management Solutions Enable Lean IT

Lean IT Uniquely enabled by CA’s EITM solutions

Visualize, automate and optimize IT systems and processes

From the data center to the customer

From staff to assets

Govern, Manage and Secure IT

Only CA covers it all



Operations Network

Enterprise IT Management

12


EXECS

IT SERVICESStrategy

Alignment

Access

Quality & Cost

CUSTOMERS

An Integrated Approach Unifies and Simplifies IT Management


IT SERVICESStrategy

Alignment

GOVERNANCE to make better decisions about IT investments and risk

EXECS CUSTOMERS




CUSTOMERS

IT SERVICESAccess

Quality & Cost

EXECSMANAGEMENT to ensure the right services are delivered at the right cost and quality


CUSTOMERS



EXECS USERS

IT SERVICESStrategy

Alignment

Access

Quality & Cost


MANAGEMENT to ensure the right services are delivered at the right cost and quality

SECURITY to provide secure access to enable the business

EXECS CUSTOMERS

Enterprise IT Management



MANAGEMENT to ensure the right services are delivered at the right cost and quality

SECURITY to provide secure access to enable the business

COST

VALUE

6 Disciplines of EITM: Lean IT On-ramps

Appl

icati

on P

erfo

rman

ce M

gmt

Serv

ice

Man

agem

ent

Proj

ect &

Por

tfol

io M

gmt

Infr

astr

uctu

re M

anag

emen

t

Secu

rity

Man

agem

ent

Mai

nfra

me

2.0

18

Application Performance Management

1,200 customers get visibility into 5 billion transactions a day

Service Management

Rapid implementation boosts IT productivity and user satisfaction

Project & Portfolio Management

Acknowledged market leader with both on-premise and On Demand solutions

Infrastructure Management

Automate and assure to reduce service delivery costs by 30%2; server

provisioning time by 90%21

Security Management

Streamline security processes, reduce costs and get value from your security

investments faster than ever before

Mainframe 2.0

Simplify mainframe management: Run the leanest platform even leaner

Lean IT …delivering solutions

Service Assurance Service Assurance ManagementManagement

Service PortfolioService PortfolioManagementManagement

IT Risk &IT Risk &ComplianceCompliance

Business-DrivenBusiness-DrivenAutomationAutomation

COST

VALUE

19

Business-Driven Automation

CA uniquely combines Data Center,Process and Workload Automation

• Optimize and automate the infrastructure

• Increase agility to respond to change

Service Portfolio Management

CA uniquely combines industry-leading PPM and Service Management

• Improve business-IT engagement

• Optimize service supply and demand

Service Assurance Management

CA uniquely combines Application Performance with Infrastructure Management

• Ensure a positive customer experience

• Resolve problems before customers are impacted

IT Risk & Compliance

CA uniquely combines Security Management and Governance, Risk & Compliance

• Mitigate risk

• Reduce the cost of compliance

Service Assurance Management (SAM) in Action

20

SLA Breach

Triage APM

Auto Ticket

Knowledge search

Root Cause

Analysis

Problem Fix

Copyright © 2009 CA

RESULT: Improve transaction processing from 10 minutes to 5 seconds

RESULT: Saved $100,000 through the effective reallocation of software licenses alone

RESULT: Systems availability has increased from 75 percent to more than 99 percent

RESULT: Increase visibility of its projects, improve collaboration, produce more accuratereports and gain greater business intelligence.

Lean IT … customer results

22

Thank You

Documents

Lean IT: Making Business Buoyant May 2009. 3 Learnings >Limitations with manual monitoring >Business impact of an incident >Time to respond