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Lean IT: Making Business BuoyantMay 2009
3
Learnings
> Limitations with manual monitoring
> Business impact of an incident
> Time to respond
A positive customer experience is your business lifeline.
IT is critical to delivering a positive customerexperience to drive revenue and growth.
Every Customer Matters. Every Dollar Counts.
4
Pressures on IT
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Deliver a superior customer experience
Increase agility
Effectively manage change
Ensure security and compliance
Reduce costs, increase productivity
Improve business-IT engagement
MainframeDistribute
dVirtual Cloud
5
66% of IT resources are used to run versus 34% to Grow/Transform22
--Gartner, Inc. .
Deliver Maximum Value at Minimum Cost
Lean ITAn approach that helps IT organizations focus on what’s important —delivering value to their customersReduce wasteIncrease productivity Improve customer experienceAim resources at high value deliverables
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
COST
VALUE
6
7
Few Elements of Waste in IT Operations
> Waiting - Slow Response Time
• Lost Revenue, Poor Customer Service, Reduced Productivity
> Motion Excess – Increased volume of Helpdesk Calls
• Unproductive Fire-fighting
> Over Production – Server Sprawl, Excess Inventory
• Increased Costs, Misuse of Resources
> Unwanted Mobility– On-site visits, Audits
• Increase OPEX
Managing IT in Silos Compounds the Problem
10 May 5, 2009 EITM & Lean IT
Services Applications Collaboration
Business Intelligence/Analytical Applications
Application Integration
Application Development Tools
Database OS Hardware Platform
EXECS
NETW
OR
KS
SY
STEM
S
HELP
DES
K
AP
PLIC
ATIO
NS
DA
TA
BA
SES
SEC
UR
ITY
CUSTOMERS
NETW
OR
KS
SY
STEM
S
HELP
DES
K
AP
PLIC
ATIO
NS
DA
TA
BA
SES
SEC
UR
ITY
EXECS CUSTOMERS
Helpdesk
Applications
Systems
Database
Network
Security
End-User SLA
05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00
Unavailable or Slow
Available, high performing
99%
99%
99.9%
99.9%
99.999%
99.9%
80%
% available
Outcome of silo-based management
COST
VALUE
Enterprise IT Management Solutions Enable Lean IT
Lean IT Uniquely enabled by CA’s EITM solutions
Visualize, automate and optimize IT systems and processes
From the data center to the customer
From staff to assets
Govern, Manage and Secure IT
Only CA covers it all
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Enterprise IT Management
12
13 May 5, 2009 EITM & Lean IT
EXECS
IT SERVICESStrategy
Alignment
Access
Quality & Cost
CUSTOMERS
An Integrated Approach Unifies and Simplifies IT Management
14 May 5, 2009 EITM & Lean IT
IT SERVICESStrategy
Alignment
GOVERNANCE to make better decisions about IT investments and risk
EXECS CUSTOMERS
An Integrated Approach Unifies and Simplifies IT Management
An Integrated Approach Unifies and Simplifies IT Management
15 May 5, 2009 EITM & Lean IT
CUSTOMERS
IT SERVICESAccess
Quality & Cost
EXECSMANAGEMENT to ensure the right services are delivered at the right cost and quality
GOVERNANCE to make better decisions about IT investments and risk
CUSTOMERS
An Integrated Approach Unifies and Simplifies IT Management
16 May 5, 2009 EITM & Lean IT
EXECS USERS
IT SERVICESStrategy
Alignment
Access
Quality & Cost
GOVERNANCE to make better decisions about IT investments and risk
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
EXECS CUSTOMERS
Enterprise IT Management
17 May 5, 2009 EITM & Lean IT
GOVERNANCE to make better decisions about IT investments and risk
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
COST
VALUE
6 Disciplines of EITM: Lean IT On-ramps
Appl
icati
on P
erfo
rman
ce M
gmt
Serv
ice
Man
agem
ent
Proj
ect &
Por
tfol
io M
gmt
Infr
astr
uctu
re M
anag
emen
t
Secu
rity
Man
agem
ent
Mai
nfra
me
2.0
18
Application Performance Management
1,200 customers get visibility into 5 billion transactions a day
Service Management
Rapid implementation boosts IT productivity and user satisfaction
Project & Portfolio Management
Acknowledged market leader with both on-premise and On Demand solutions
Infrastructure Management
Automate and assure to reduce service delivery costs by 30%2; server
provisioning time by 90%21
Security Management
Streamline security processes, reduce costs and get value from your security
investments faster than ever before
Mainframe 2.0
Simplify mainframe management: Run the leanest platform even leaner
Lean IT …delivering solutions
Service Assurance Service Assurance ManagementManagement
Service PortfolioService PortfolioManagementManagement
IT Risk &IT Risk &ComplianceCompliance
Business-DrivenBusiness-DrivenAutomationAutomation
COST
VALUE
19
Business-Driven Automation
CA uniquely combines Data Center,Process and Workload Automation
• Optimize and automate the infrastructure
• Increase agility to respond to change
Service Portfolio Management
CA uniquely combines industry-leading PPM and Service Management
• Improve business-IT engagement
• Optimize service supply and demand
Service Assurance Management
CA uniquely combines Application Performance with Infrastructure Management
• Ensure a positive customer experience
• Resolve problems before customers are impacted
IT Risk & Compliance
CA uniquely combines Security Management and Governance, Risk & Compliance
• Mitigate risk
• Reduce the cost of compliance
Service Assurance Management (SAM) in Action
20
SLA Breach
Triage APM
Auto Ticket
Knowledge search
Root Cause
Analysis
Problem Fix
Copyright © 2009 CA
RESULT: Improve transaction processing from 10 minutes to 5 seconds
RESULT: Saved $100,000 through the effective reallocation of software licenses alone
RESULT: Systems availability has increased from 75 percent to more than 99 percent
RESULT: Increase visibility of its projects, improve collaboration, produce more accuratereports and gain greater business intelligence.
Lean IT … customer results
22
Thank You
