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© 2009 Visual Training Solutions LLC, All © 2009 Visual Training Solutions LLC, All Rights Reserved Rights Reserved “When you see it… you Can Do It!” Lean Instructions for Lean Instructions for Manufacturing and Consumers Manufacturing and Consumers John D’Amours John D’Amours Visual Training Solutions LLC Visual Training Solutions LLC 6/1/2009 6/1/2009

Lean Instructions

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Page 1: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Lean Instructions for Lean Instructions for Manufacturing and ConsumersManufacturing and Consumers

John D’AmoursJohn D’AmoursVisual Training Solutions LLCVisual Training Solutions LLC6/1/20096/1/2009

Page 2: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Our World Today…Our World Today…

Page 3: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Houston, Houston, WeWe Have a Problem… Have a Problem…

Page 4: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

A Clear Solution!A Clear Solution!

3D Model-Based, Animated Instructions 3D Model-Based, Animated Instructions – Web / Mobile AccessWeb / Mobile Access– Performance SupportPerformance Support

EducationService Hobbies

InstallationAssembly

Page 5: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

TechnologyTechnology

This is notThis is not like 3ds Max or Maya like 3ds Max or Maya

This isThis is CAD Engineering Integration CAD Engineering Integration– Right Hemisphere Right Hemisphere

Convert - Over 80 CAD TranslatorsConvert - Over 80 CAD Translators Animate - Deep ExplorationAnimate - Deep Exploration Connect - Deep ServerConnect - Deep Server Distribute - Deep PublishDistribute - Deep Publish View - Deep ViewView - Deep View

Engineering/Design Engineering/Design & Manufacturing& Manufacturing

Page 6: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

ConnectivityConnectivity

Connected Connected DataData

SAP SAP IntegrationIntegration

As much as As much as 50% Savings50% Savings

Sales & MarketingSales & Marketing

Data ManagementData Management

DocumentationDocumentation

Configuration &Configuration & Bill of MaterialsBill of Materials

CollaborationCollaboration

Training/MaintenanceTraining/Maintenance

Graphics courtesy of Right HemisphereGraphics courtesy of Right Hemisphere

Engineering/Design Engineering/Design & Manufacturing& Manufacturing

Visualization & SimulationVisualization & Simulation

ConsumersConsumers

Page 7: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

DemoDemo

Video OutputVideo Output– Streaming Flash or Movie FilesStreaming Flash or Movie Files– Step Control (Cue Points)Step Control (Cue Points)– Movie Sample - Loft BedMovie Sample - Loft Bed

Use CasesUse Cases– Task Preview (5 sec)Task Preview (5 sec)– Visual TOC (Jump)Visual TOC (Jump)– Step by StepStep by Step

Page 8: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Interactive PDF Interactive PDF (Click Image to Launch)(Click Image to Launch)

Page 9: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Product BenefitsProduct Benefits

Sustainable – Reduce Paper & Product Waste (Lean)Sustainable – Reduce Paper & Product Waste (Lean) Efficient = Increased Use Rate = Decreased ErrorsEfficient = Increased Use Rate = Decreased Errors

– Reduce Product ReturnsReduce Product Returns– Ease Tech Support and other Customer ServicesEase Tech Support and other Customer Services– Customer Satisfaction = Increased Market ShareCustomer Satisfaction = Increased Market Share

Customer SatisfactionCustomer Satisfaction– Competitive EdgeCompetitive Edge– Customer #1 ChoiceCustomer #1 Choice

New Form of Marketing and AdvertisingNew Form of Marketing and Advertising Raise Consumer Confidence to Expand Market Raise Consumer Confidence to Expand Market

PenetrationPenetration

ManufacturerDistributor

ConsumerPlanet Earth

Skill Level 1-2-3

Page 10: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

ImprovementsImprovements

Animations Win!Animations Win!

Paper Animation3 Times the Errors3 Times the Errors 1.7 Times Faster1.7 Times Faster

Page 11: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Technology TrendsTechnology Trends

Years

3D InstructionGrowth

1

DevelopmentCost

EnterpriseAdoption

2 3

Large

Midsize

SmallClear Value

MobileAccessibility

3M MicroProjection

iPhone

Page 12: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

Thank YouThank You

John D’AmoursJohn D’AmoursVisual Training Solutions LLCVisual Training Solutions LLCOutsourcing & ConsultingOutsourcing & Consulting

“When you see it…you Can Do It”

Page 13: Lean Instructions

© 2009 Visual Training Solutions LLC, All Rights © 2009 Visual Training Solutions LLC, All Rights ReservedReserved

“When you see it…you Can Do It!”

FAQsFAQs

Q:Q: How long did it take to create the Bed Sample?How long did it take to create the Bed Sample?A: Starting with 3D CAD ~ 1 week and shrinking. A: Starting with 3D CAD ~ 1 week and shrinking.

Q: What’s the learning curve for using Deep Exploration?Q: What’s the learning curve for using Deep Exploration?A: Semi-functional in 1 week, independent in ~1 month, no programming. Skills A: Semi-functional in 1 week, independent in ~1 month, no programming. Skills

are like any visual media and GUI, challenge is knowing what to show and why!are like any visual media and GUI, challenge is knowing what to show and why!

Q: Key Learnings?Q: Key Learnings?A: The public hates paper instructions – with a passion!!!A: The public hates paper instructions – with a passion!!!A: I created left-handed 3D instructions for a right-handed world – Oops!A: I created left-handed 3D instructions for a right-handed world – Oops!A: Small is OK (Screen Sizes - iPhone great, 3GPP challenging).A: Small is OK (Screen Sizes - iPhone great, 3GPP challenging).A: 3D Interaction may not be needed, but offers learning and connectivity (parts A: 3D Interaction may not be needed, but offers learning and connectivity (parts

orders…). orders…). A: Designers afraid to give 3D data – partner/secure data, benefit is seen high up.A: Designers afraid to give 3D data – partner/secure data, benefit is seen high up.A: Impact can be very high – people and technology are ready!A: Impact can be very high – people and technology are ready!A: Quality 3D data is critical – fix it, heal it, reduce it, organize it!A: Quality 3D data is critical – fix it, heal it, reduce it, organize it!A: 3D Scanning can compliment models. See A: 3D Scanning can compliment models. See NextEngineNextEngine..A: Acrobat Reader sensitive to some 3D content (V8.0 vs. V8.1). A: Acrobat Reader sensitive to some 3D content (V8.0 vs. V8.1).

Q: Available for Consulting or Training?Q: Available for Consulting or Training?A: Yes. Please visit A: Yes. Please visit www.GotInstructions.comwww.GotInstructions.com or call me at 480-229-5940. or call me at 480-229-5940.