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Lean Facilitator Tools Workshop: Speed-up your Processes & Reduce Wastes
SIX SIGMA PH
“Our MISSION is to make Six Sigma SIMPLE, PRACTICAL, to make it EFFECTIVE”
www.6sigmaPH.com | [email protected] | +632-357-6830
Rex Jayson M. Tuozo Certified Six Sigma Master Black Belt
Certified PROSCI Change Management Practitioner
Certified Industrial Engineer [email protected]
Objectives
As a result of this session, you shall:
1. What is: Lean vs Six Sigma?
2. What’s in it for me? Lean Six Sigma
Career for L&D, OD, & HR Professionals.
3. Lean Tools - we can immediately facilitate
at work.
Have fun!
3 www.6sigmaPH.com | PSTD
What is Six Sigma?
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Standard Deviation = spread of data with respect to the average
σ σ
Ave
rag
e
Ave
rag
e
Hours to Approve Hours to Approve
Ta
rge
t
Ta
rge
t
5 4 3 2 1 9 8 7 6 Hours to Approve 5 4 3 2 1 14 12 9 7 16
JOLLIBEE MCDO
Time to wait in line for lunch
Lean vs Six Sigma
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Lean
Applicatio
n
Tools
Purpose
DMAIC
Six Sigma
Value Stream Mapping
Data: Graphs & Statistics Process Maps
Reduce delays Reduce defects
Reduce variation
What is Lean Six Sigma?
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• Lean Six Sigma is a systematic,
disciplined, customer focused, data-
driven process improvement methodology
that uses DMAIC to reduce DELAYS,
DEFECTS & VARIATIONS
• Its ultimate goal is to attain 3.4 defects
per million opportunities.
How Does it Fit In?
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L&D, OD, HR Professionals are _____?
Teachers, Counselors, Mediators,
Troubleshooters, Problem Solvers
Process Improvement Facilitators
Fill in the blank:
Lean Six Sigma develops…
Lean Six Sigma Belts
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http://slidemodel.com/templates/six-sigma-belts-powerpoint-template/
Master Black Belts
Why pursue Six Sigma certification?
1. Comparable to an advance business
degree.
2. Gain respect from your boss and peers by
being the key change agent in your
company.
3. Credibility indicator that can boost your
career. Juan de la Cruz, CSSWB
Juan de la Cruz, CSSYB
Juan de la Cruz, CSSGB
Juan de la Cruz, CSSBB
Juan de la Cruz, MBB
12 www.6sigmaPH.com | PSTD
2017 Six Sigma PH Salary Survey
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Six Sigma PH: Philippine Salary Survey 2017
Green Black MBB
Average P 81,749.00 P 135,373.00 P 226,333.00
Median 80,000.00 120,000.00 230,500.00
Minimum 30,000.00 65,000.00 200,000.00
Maximum 140,000.00 292,000.00 239,500.00
n 37 44 3
Tuozo, R.J., 2017. Six Sigma Salary Survey: 2017 Lean Six Sigma Conference. Makati City: Fiera de Manila.
Six Sigma ROI: Project Cost Savings
14 www.6sigmaPH.com | PSTD
What’s in it for your Company? Green Belt vs Black Belt Project ANNUALIZED Cost Savings
*Projects without cost savings were excluded
*2008-2017
*Banking, Telco, IT, BPO, Call Center, Health Care, Services, Finance, etc.
Green Black
AVERAGE P2,660,624 P4,193,263
Median 652,884 2,101,818
MIN 13,462 32,220
MAX 21,054,600 22,873,104
n 163 44
Tuozo, R.J., 2017. Six Sigma Salary Survey: 2017 Lean Six Sigma Conference. Makati City: Fiera de Manila.
How Do I get Certified?
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How do I earn a Lean Six
Sigma Certification?
1) Attend a training program
2) Pass written & practical exams
3) Complete an actual process
improvement project
http://halalfocus.net/wp-content/uploads/2014/05/question-mark-nothing.jpg
Tool #1: SIPOC Diagram (High Level Process Map)
18 www.6sigmaPH.com | PSTD |
PHRG
Business Planning
Acquisition New Client
R&D
Production
Logistics & Delivery
Support & After Sales
Credit & Collection
Feasibility Study Business Plan Shareholders Shareholders
Business Plan
Strategic Plan New Clients
Product Specs
Shareholders
Managers R&D
Operations Sales Client Reqts.
Finished Goods Product Specs R&D Logistics
Ops Finished Goods DR C&C
DR Logistics Sales/ Cash Accounting
Customers Requests
Complaints
Resolved
Complaints/ Requests Customers
Corporate Planning Department
Sales & Marketing
R&D Group
Operations Department
Supply Chain Group
Billing & Collection
Customer Care Group
Tool #2: VSM- Value Stream Map
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Waiting Time
UpLadder Data
Summary Box Processing Time…
Time it takes to perform
the process
Waiting time…
time something waits
to be processed
Cycle Time = Total of Processing Time + Total of Waiting Time
Receive
Order
Write Down
Order
Part#
Lookup
Plant Order
Review
Contact
Customer
Enter
Order
I I I 50
= 24 I I I 125
I I I 55
I I I 60
I I I 35
= 24 = 24 = 4 = 24 = 5
Resources = 24
Quality = 50%
Resources = 24
Quality = 98%
Resources = 24
Quality = 90%
Resources = 4
Quality = 95%
Resources = 24
Quality = 95%
Resources = 4
Quality = 92%
I I I 75
34 Min.
20 Secs
23 Min. 57 Min. 25 Min. 27 Min. 16 Min.
21 Secs 25 Secs 600 Secs 19 Secs 22 Secs
TOTAL
WAITING TIME
182 MINS
TOTAL
PROCESSING TIME
12 MINS
CYCLE TIME 194 MINS
Total Waiting Time 182 mins.
Total Processing Time 12 mins.
Cycle Time 194mins.
Tool #3: Qualitative Analysis
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Customer Value Add
(CVA)
Non Value Add
(NVA)
Operations Value Add
(OVA)
Steps that are essential
because they physically
change the product/ service.
Customer is willing to pay for
them.
Steps that are
considered non-
essential to
produce the
product or service.
Customer is not
willing to pay for
them.
Steps that are not
essential to the
customer but that allow
the value adding tasks to
be done better.
My Contact Information
Questions
Six Sigma PH
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https://www.subscribepage.com/PSTD
To Get Slides + 2017 Philippine Six Sigma Salary Survey Visit this URL:
Congratulations, newly certified
Six Sigma White Belts!