Leading Practices for Organisational Excellence

and TVET Quality – ITE Singapore’s Experience

10th Regional Policy Dialogue, Breakout session 1A

Ms Sabrina LOI Deputy Chief Executive Officer (Corporate)

Institute of Technical Education Singapore

Yangon, 14 - 15 November 2019

Organisational Excellence (OE)

Milestones

1997Singapore

Quality Class

(SQC)

2002ISO for

Academic

Quality

2005Singapore

Quality

Award

(SQA)

2011SQA with

Special

Commendation

(SQA SC)

1995OE Journey

started…

2018SQA with

Special

Commendation

(SQA SC)

2

1992Formation

of ITE

3

Adopting a Total Organisational

Excellence Framework for Quality TVET

▸ Linkages and Benchmark

with SQA Framework

Adapting the SQA Framework for ITE

PROCESSESInnovative Learning Environment & Robust Academic Quality Assurance PEOPLE

Extraordinary Staff with Industry-RelevantCapabilities and Care

STRATEGYAligned and Adaptive

Planning with Eye on Future

KNOWLEDGEIntegrated Knowledge

Management for Analyticsand Benchmarking

LEADERSHIPPurposeful and

Transformational Leadership

CUSTOMERSHi-Tech, Hi-Touch & Hi-Trust

Student-Centred Education

RESULTSSustainable Results

with World-ClassBenchmarks

4

▸ ITE’s Model of Organisational Excellence

• Transformational Leadership Model – Inspire, Innovate,

Excel and Engage

• Strategic Imperatives that drive Leadership Agility:

(1) National (2) Industry and (3) Student/Learner Imperatives

Purposeful and

Transformational Leadership

ITE Purposeful

Leadership Model

5

LEADERSHIP

FUTURE ECONOMY

FUTURE SKILLSFUTURE JOBS

Transforming ITE & TVET through

Five-Yearly Roadmaps

6

STRATEGY

[Ministry of Manpower (MOM), Ministry of Education (MOE),

Ministry of Trade and Industry (MTI)]

[Education Policies, Programmes, Budget

and ITE Quality Assurance Framework (Five-Yearly)]

ITE's 5-Year Plan, Annual Plans & Reviews

National Level

(Whole-of-Government)

Ministry Level

(MOE)

Institution Level

(ITE)

Industry/

Employers

Students

(Full-time & Part-time)Public/

Community

National Manpower Council (NMC)

MOE-ITE Planning

Aligned and Adaptive Planning

System with Eye on FutureSTRATEGY

Holistic ‘Hands-on, Minds-on, Hearts-on’

ITE Education

Student Centrality through ‘Hi-Tech,

Hi-Touch, Hi-Trust’ Education Model

High-Tech

Up-to-date

Authentic

Learning

Strong

ITE Care

towards

Students

High-TrustHigh-Touch

Robust

Academic

Quality

Assurance

8

CUSTOMERS

Extraordinary Staff with Industry-Relevant

Capabilities and Care Culture

Annual ITE Care FestivalInnovation & Learning

Circles (ILCs)

Teachers’ Conference for Sharing

of Innovations and Best Practices 9

Annual Corporate

Work Plan Seminar

Industry Projects under

Technology Development Centres

Industry Forum showcasing Staff

Innovations for CompaniesAnnual Innovation Fiesta

PEOPLE

Robust Processes and Academic

Quality Assurance System

10

ITE Quality

Assurance

Framework

(Five-yearly)

ISO 9001 Certification

(Curriculum Design,

Development & Delivery)

(Triennial, with Annual Review)

Academic Quality Assurance (AQA)

Framework

(Annual)

Feature AnalysisModel

(Annual)

ALIGNMENT

SQA

Framework

10STANDARDS QUALITY

Overall Level

System Level

Course Level

(ITE as an

organisation)

National

Framework for

Business

Excellence

By Ministry of

Education

PROCESSESOUTCOMES

Integrated Knowledge Management

for Analytics & Benchmarking

11

KNOWLEDGE

Rigorous Performance Measurement

System & Comparisons

12

KNOWLEDGE

Local and

International

Comparisons for

Improvements

and Target Setting

Overall Level

(MOE, Board &

Management)

Board Level

ITE Level

Establishment/

College/Functional

Level

1) Strategic Performance

Indicators (SPIs)

2) Key Performance

Indicators (KPIs)

3) Operational

Performance

Indicators (OPIs)

Long-Term Scorecard &

Key Measures

Five-Year Strategic Plan (Long-Term)

Annual Work Plans & Scorecards (Short-Term)

• Mission, Vision, Values

• Goals, Strategies &

Programmes

ITE Work Plan

• Annual Strategic Thrusts

• Strategic Programmes

Establishment &

Functional Work Plans

• Programmes & Activities

• Budget

Strategic Challenges (Relevant, Responsive, Resilient) and

Strategic Imperatives (National, Industry, Student)

High Social Mobility

& Standing

Singapore – No 1 Ranking in Technical Skills[Business Environment Risk Intelligence (BERI)

Labour Force Evaluation Measure (LFEM]

Highly-Skilled &

Competitive Workforce

Low Youth Unemployment

Singapore’s Youth Unemployment (7%) – Among Lowest in the world

• Highest Student Success (89%) in TVET Globally

• Breakthrough Turnaround in Public Perception of TVET

(79% Brand Equity Index in 2019, from 34% in 1997)

13

Achieving Sustainable Results with

World-Class BenchmarksRESULTS

Key Success Factors in Making

Quality Model Work

14

1 Constancy & Clarity of Purpose and Student Centrality

2 Integrating Organisational Excellence and Quality Principles

(Approach-Deploy-Review) in Key Systems and Processes

3 Robust and Future-oriented Strategic Planning with new Vision

and Roadmap every 5 years – Five Waves of Transformation

since 1995

4 Highly-engaged, caring and professional staff with updated

capabilities

5 Extensive global and industry benchmarking & linkages for

improvements and innovations