Leading Performance Management

www.ASMIweb.com/Performance | 1

March 16 – 18, 2011 | Arlington, VA

Maximize ROI and Sustain Optimal Performance With a Holistic Approach

to Performance Management

Enhance your Influence Repertoire to Drive Organizational Performance

Incite behavior that helps achieve intended outcomes and sustainable results

Integrate a Performance Management System that Fosters Company-Wide Alignment

Create performance measures that correlate with your organization’s strategic intent and capabilities

Promote and Lead a Performance-Driven Culture

Utilize your leadership capabilities to cultivate employee ownership and accountability in attaining organizational goals

Engage in Strategic Planning to Identify Opportunities for Performance Improvement

Exploit issues in organizational performance before they become systematic deficiencies

www.ASMIweb.com/PerformanceEarn up to 18 CpE CrEdits

2 | www.ASMIweb.com/Performance

day onEMarch 16, 2011

8:30 Continental Breakfast & Pre-Conference Certification Registration

9:00 Start with Stakeholders, not Strategy • Discuss why the long-term success of the business is dependent on

identifying key stakeholders, their wants, and their needs• Pursue stakeholder satisfaction as a necessity to driving performance

strategy formulation• Recognize for employee interest as a major component of

stakeholder interest

10:15 Break & Refreshments

10:30 Conduct Organizational Assessments as a Systematic Component of Performance Management • Develop a process and timeline for conducting organizational

performance audits• Identify the performance and capability gaps in your organization• Utilize business intelligence to make a data-driven assessments of the

organization’s performance• Decipher between value-added business activities and those that are

unaligned with the organization’s values, missions, and goals.

11:30 Employ Strategic Planning as a Platform for an Effective Performance Management Process • Define specific strategic objectives that communicate a clear direction• Examine if your strategies capitalize on your key approaches to success• Allocate resources such to maximize performance and achieve

intended outcomes• Leverage your core competences to pursue optimal and sustainable

performance levels

12:30 Lunch

1:30

Who should attEnd• CEO’s

• CFO’s

• CIO’s

• VP’s

• Divisional Managers

• TQM Professionals

... or anyone engaged in performance management at their company


Develop Organizational Performance Measures that Accurately Reflect Your Strategic Intent • Establish transparent and relevant metrics for measurement • Institute performance measures that promote company-wide alignment

with strategy, mission, and goals• Establish short and long-term measures to correlate that short and long-

term goals and objectives


2:45 Institute a High Level of Commitment to the Strategic Success of the Organization • Implement a performance management system that perpetuates a

performance-driven culture• Discuss why a result-oriented culture translates to a high

performance organization• Ensure that performance management aligns with business performance so

employees can clearly deliver success

4:00 Day One Adjourns

day onEMarch 16, 2011

rEasons to attEnd1. rEsolvE performance

issues before they evolve into performance gaps

2. utilizE leadership skills that will help facilitate a transition to a results-driven culture

3. implEmEnt a performance management system that complements your strategic plan

4. EnhanCE your organization’s capacity to attain high performance levels

5. providE a framework for performance management that accounts for all stakeholder interests


day tWoMarch 17, 2011

8:30 Continental Breakfast & Registration

9:00 Establish and Communicate Performance Expectations that Cleary Articulate Each Individual’s Role in Fulfilling Strategy, Goals and Mission • Ensure that each person understands how their

contribution to the organization’s objectives impact the bottom line

• Foster transparency in daily business activities by aligning performance expectations with performance measures

• Infuse the organization with an atmosphere that perpetuates a performance-driven culture


10:30 Approach Performance Management with a Well-Defined and Employee-Centric Process • Promote synergy between mangers and employees• Recognize the relationship between employee

engagement and effective performance management• Empower employees to improve and sustainin

performance levels

11:30 Implement a Systematic Performance Monitoring Process that Drives Continual Performance Improvement • Measure performance and provide ongoing feedback

to individuals and work group on their progress• Cultivate accountability and ownership by helping

employees understand their impact on the performance expectations gap

• Solve performance issues before they become systematic deficiencies

12:30 Lunch Break

1:30 Develop the Employees’ Capacity to Perform • Incorporate a talent management process that

leverages your employees’ core competencies• Strengthen job skills and encourage good performance

through developmental opportunities• Understand how employee satisfaction translates into a

stronger commitment to improving performance


2:45 Recognize Employees for their Performance and Acknowledge their Contributions• Approach recognition as an ongoing day-to-day

process that stimulates employee performance• Reward employees with formal and informal forms of

acknowledgement• Examine how all behavior is controlled by

its consequences

4:00 Day One Adjourns

Develop, Deliver, and Communicate a Holistic Approach to Performance Management


8:30 Continental Breakfast

9:00 Manage the Transition to a Results-Driven Culture• Ensure people perceive the need for change• Identify the potential resistance to such change

from individual, organizational and group perspectives• Exude self-confidence, conviction and leadership as

you communicate and manage this transition


10:30 Leverage your Leadership Style to Create Company-Wide Devotion to Excellence • Become an effective leader whose values,

direction and priorities motivate individuals to perform at high levels

• Ensure that your devotion to performance resonates throughout the organization

• Discover how effective leaders can skillfully assume different leadership styles depending on the situation

11:30 Utilize the Six Sources of Influence to Drive Your Results-Oriented Culture • Enhance your influence to prompt behaviors vital to

achieving intended outcomes• Learn the difference between influence and

persuasion when it comes to cultivating organization l buy-in to change

• Analyze what motivates behavior in order to understand how to get the most from your employees

12:30 Lunch Break

1:30 Demonstrate Attributes of a Results-Based Leader • Identify ways to refine your focus to a more

performance-driven perspective• Deliver results to employees, customer, investors, and

the organization • Discuss why sustainable results are not always

accounted for in the organization’s balance sheet


2:45 Develop Your Emotional Intelligence (EI) to be Better Lead Your Organization’s Performance Management Process• Discuss how well-developed EI contributes to better

decision making• Recognize EI as a critical component of effective and

meaningful leadership • Examine how EI can help a manager smoothly transition

into a leader

4:00 Conference Adjourns

day thrEEMarch 18, 2011


in-housETraining

sponsorshop opportunitiEs

As a conference and training provider, the American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers.

ASMI offers four different pre-designed sponsorship packages:

• Event Co-Sponsor

• Session Sponsor

• Luncheon Sponsor

• Exhibit Booth Sponsor

FOR MORE InFORMAtIOn On SPOnSORSHIPS or to get started, contact Meredith Mason at 202-739-9707 or email her at [email protected]

One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for a small group or for an organizational-wide initiative, the advanced learning methods employed by the Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

Customization

We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution. While many training providers will offer you some variation of their standard training, the Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate |organizational-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity to deliver courses to groups of up to 300 participants per day.

arEas oF EXpErtisE

On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas:

• Strategic Planning

• Performance Measurement

• Project Management

• Lean Six Sigma

• Workforce Management

• Budgeting and Forecasting

• Contracting

• Performance Reporting

• Program Evaluation

• Administrative Management

• Change Management

• Balanced Scorecard

For morE inFormation about in-housE training options available to you, please contact Jennifer Mueller at 202-739-9619 or email her at [email protected]


logistiCsand Registration

Venue and Hotel: Leading Performance Management will be held at The Performance Institute Conference Center in Arlington, VA, just one block east of Courthouse Metro stop on the Orange Line. A continental breakfast, lunch and refreshments will be provided each day of the event. A public parking garage is located just inside of the building for $10/day.

Conference Address: The Performance Institute Conference Center 1515 N. Courthouse Rd., Suite 600 Arlington, VA 22201 (877) 992-9521

A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $170 until February 16, 2011. Please call the hotel directly and reference “Leading Performance Management” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience.

Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Arlington, VA 22209 Phone: 703-528-2222 www.courtyardarlingtonrosslyn.com

Tuition & Group Discounts:The tuition rate for attending the Leading Performance Management training is as follows:

OFFERIngS EARLy bIRD RAtE REgULAR RAtE

Conference $1399 $1499

* For the early bird rate, please register by January 14, 2011.

For information on group discounts, please contact Paul Rogers at 858-737-4122 or email him at [email protected]

CPE CreditsDelivery Method: Group-live Program Level: Basic Prerequisites: None Advanced Preparation: None

CPE Credits: 18

The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org.

Quality assuranCE:

The American Strategic Management Institute (ASMI) strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:

ASMI: Quality Assurance 805 15th Street, NW, 3rd Floor Washington, DC 20005

Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason The Institute decides to cancel this conference, The Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

disCounts & paymEnt:

• All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

• Any discounts offered whether by The Institute (including team discounts) must also require payment at the time of registration.

• All discount offers cannot be combined with any other offer.

• Discounts cannot be applied retroactively

Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.


rEgistration Form

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CAnCELLAtIOn POLICy: The American Strategic Management Institute (ASMI) will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.

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to rEgistEr:CALL:877-992-9522

vISIt US OnLInE:www.ASMIweb.com/Performance

FAx tHIS FORM:866-234-0680

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Leading Performance Management