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- 1. Anoka County Community Health & Environmental
Services
Managers & Supervisors2010 -2011
Leading in the Public SectorSession Highlights
- 2. Learning Objectives
- 3. Based on Kouzes & PosnersThe Leadership Challenge
Fundamentals of Leadership
Leading in the Public SectorSession 1
- 4. Inspiring a Shared Vision
Kouzes, J. & Posner, B. (2002). The leadership challenge. San
Francisco: Jossey-Bass.
- 5. Modeling the Way
Kouzes, J. & Posner, B. (2002). The leadership challenge. San
Francisco: Jossey-Bass.
- 6. Enabling Others to Act
Kouzes, J. & Posner, B. (2002). The leadership challenge. San
Francisco: Jossey-Bass.
- 7. Encouraging the Heart
Kouzes, J. & Posner, B. (2002). The leadership challenge. San
Francisco: Jossey-Bass.
- 8. Challenging the Process
Kouzes, J. & Posner, B. (2002). The leadership challenge. San
Francisco: Jossey-Bass.
- 9. Training Components
Learning objectives
Interesting, inter-active sessions
- 10. Training Components
Reflection
Public sector orientation (research, readings & discussion
topics)
- 11. Training Components
Inter-disciplinary, applied research
Small & large group conversation
- 12. Foundations Discussion
- Barriers to Leadership
- 13. Organizational
- 14. Cultural
- 15. Personal
- Trust & Values
Leading in the Public SectorSession 2
- 16. Trust & Values Discussion
- Enemies of Trust
- 17. Situational
- 18. Driven by process (or lack of process)
- 19. Relational
- 20. Behavioral
- Values in the Public Sector
Organizational
Institutional
Personal
- 21. Trust & Values Discussion
When distrust of government impedes your teams ability to carry out
the mission & duties of public health.
- How do you lead?
- 22. How do you communicate more effectively?
- 23. How do you sustain morale?
- Leading process & people
through
uncertainty & chaos
Change & Transition
Leading in the Public SectorSession 3
- 24. Change
Theory
Application
Leading people & processes
- 25. Knowing the difference
Change happens to processes & things
PEOPLE transition
- 26. Leading through Change
- Theory
- 27. Big picture understanding
- 28. Communication
- 29. Planning
- Leading through Change
- WIIFM (Whats in it for me?)
- 30. Knowledge of roles
- 31. Celebrating wins small & large
- 32. Recognition & credit
- Public Sector Change Discussion
Elections
Budgets
- 33. Public Health Change Discussion
- Inter-governmental relationships
- 34. Public health responses to external factors
- Leading in the Public SectorSession 5
Generations in the Workplace
Mind the Gap
- 35. Generations Defined & Understood
- By age
- 36. Traditionals
- 37. Baby Boomers
- 38. Gen X
- 39. Millennials
- Research & Trends
Multi-disciplinary
Aspects: Behavior, values, economic, health, experiences
Generational perspectives
Public at-large
Clients/customers
Direct reports
Decision makers
- 40. Generational ChallengesDiscussion
- Sandwich & Club Sandwich Generations with the overflowing
personal plates
- 41. Motivation to work
- 42. Expectation of workplace conditions & culture
- Generational ChallengesDiscussion
- Performance feedback
- 43. Distinct values: public & private sector
- 44. Communication preferences
- 45. Generalists vs. specialists
- Communications Emphasis Audiences
- Generational
- 46. Stakeholders
- 47. Public
- 48. Peers
- 49. Direct Reports
- Communications EmphasisMeans
- E-mail
- 50. Phones & Texting
- 51. Website (web 2.0, interactive)
- 52. Social Media
- 53. Crisis & day-to-day
- 54. Audience preferences, generational intuition, access,
resources
- and the art of being Assertive
Decision MakingConflict Resolution
Leading in the Public SectorSession 6
- 55. Decision Making
Process theory
Components of bad decision-making
- 56. Decision Making Discussion
- Human behavior
- 57. Angels & demons
- 58. Risk, analysis paralysis
- 59. Aggressive, assertive or passive
- Styles & Behaviors
Aggressive
Assertive
Passive
(MN) passive-aggressive
- 60. Assertiveness
- Dale Carnegie was a man of timeless wisdom!
- 61. Style used in gaining information or getting control of a
situation can lead to:
- 62. resolution,
- 63. sustained conflict
- 64. or a significant setback
- Assertiveness in 2011
In message
In strategy
In mental preparation
- 65. Keys to AssertivenessDiscussion
Persuasion
Praise
Communication
Rapport
- 66. Conflict Resolution Discussion
- Causes
- 67. Escalation
- 68. Influence of personal style
- 69. Strategies to gain Win or Closure
- Tailored to
public sector leaders
Recommended Reading
- 70. Evaluation to ensure applicability,
interest, flow, retention
Sessions: Linked & Foundational
- 71. Special Thank You to
Anoka County Community Health & Environmental Services
leadership team
Rina McManus, Ramsey County Public Health