Leading Helpdesk software for field service & b2b service ...partner of Gurtam/Wialon which helps users easily integrate their profiles in Okdesk and Wialon platform Dozens of Wialon

Leading Helpdesk software for field service & b2b service automation.The Asset-Centric Field Service Solution with outstanding planning & controlling features

Based on the experience of 10000+ global service businessesUnique out-of-the-box integrationsOutstanding mobile apps

2015

>200k#1

>600

We actively growing and developing globally

2 Okdesk. Leading Helpdesk software for field service management & service companies

Founded in 2015 by keen professionals with more than 15 years of experience in field service management automation

Our aim is to be number one platform that provides professional tools for affordable price

Okdesk is a unique chance to get an enterprise level SaaS-solution for incredibly lower price

200 000+ companies were maintained byOkdesk solution

600+ clients across EU, Latin America, Russia & CIS

reduce costs

>1000%

Okdesk diversity and some of our clients

3

Transport telematics, IoT

Vending machines maintenance

Biometric access control systems

HoReCaFacilitymanagement

GPS tracking, fleet management, telematics

Wireless fire detection and security systems

№1 Tech company in East Europe

Okdesk. Leading Helpdesk software for field service management & service companies

Construction equipment

Fiscal equipment, cash machines

Wialon tech partnership, unique integrations

4

Since 2018 Okdesk is an official tech partner of Gurtam/Wialon which helps users easily integrate their profiles in Okdesk and Wialon platform

Dozens of Wialon partners around the world are using Okdesk to improve their customer service and benefits from its convenience and ease of use


Low business performance reasons

5 * Okdesk team analysis based on client surveys

Issue Okdesk solution

Field technicians managing routine User-friendly and easy to use mobile applications

Not all the tickets are properly treated which may cause future loss of clients

Multichannel communication, don’t miss tickets anymore

growth of field technician's effectivity80%

tickets are treated by the system, loss of orders is excluded

100%

SLA isn't met and service quality is affected

Built-in effective logistics management solutions

decrease of average ticket resolution time

-35%

Inability to plan the optimal size of technicians' staff Smart planning and scheduling

decrease on labor expenses-20%

Lack of data about clients’ equipment and other documentation in his profile

Link all the equipment, contracts and warranty documentation to client’s profile in Okdesk

growth of average contract value+30%

Intuitive decisions instead of based on analytics of key metrics and indicators

Detailed dashboards would guide you through all key metrics

increase of client satisfaction rate98,5%

100% mobility with our user-friendly apps

6

Well-organized mobile workspace for resolving any tickets related issues. Manage all your activities interactivelyAccess to database of clients related to equipment and locations on the mapTickets mapping, QR codes for registering and accounting of a new equipment

Register new tickets in the app by using a text or voice-to-text input. You can leave voice comments and they will be automatically transferred into text.Get notifications from a built-in chat with your support where you can text and attach photosManage your tickets straight from the app.: confirm or resume resolved tickets, rate the works done

Mobile app. for field technicians (iOS & Android) Mobile app. for clients (iOS & Android)


7

Multichannel communication options


Integrations with VoIP

Telegram chat-bot

Parsing of incoming emails

Mobile apps (iOS and Android)

Client’s web-interface

What is your communication channel? Ask us how to get it integrated.

8

Get all you need and even a bit more


Fully customizable workplace provides you with immense number of features to automate and improve your maintenance works and tickets resolving

* Based on client survey before and after implementation of Okdesk9

Boost your performance to the next level

Cut your ticket resolution time up to 40% and reduce logistics expenses up to 30%*

Track locations of the tickets and service technicians in a real time

Drag-and-drop a ticket on the map to assign it to the best-located technician

Manage your capacities using our built-in features:

Short-term planning («daily»),Mid-term planning («weekly»);Long-term planning («monthly»).

Use maximum of your resources without overloading your maintenance technicians

Just drag-and-drop your ticket to a free slot to optimize your scheduled works

Okdesk. Leading Helpdesk software for field service management & service companies10

Schedule your works smartly


Don’t miss anything related to equipment

Link all the equipment to a clients’ profile

Get notifications of recurrent or guarantee works related to this equipment


All your business metrics in one hand

Customized and detailed reports makes a great value for SMEs & SMBs.

During a years we’ve been engaged in processes automation for more than 10K companies thus helped us to develop dozens enterprise-level dashboards with various detailizations of your helpdesk performance metrics.

13

Wialon units & sensors integration

Constantly growing Wialon users who benefits from using Okdesk

Easy to get data for analysis

It takes just a few seconds to integrate Wialon and

Okdesk

Easily sync all the equipment and

sensors information to your Okdesk profile

All incoming tickets are automatically get linked to

the equipmentPlan your equipment maintenance works


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Give us your feedback

Ask us a question

We know a lot about service automation!

16

Outstanding API and some out-of-the-box integrations


Documents

Leading Helpdesk software for field service & b2b service ...partner of Gurtam/Wialon which helps users easily integrate their profiles in Okdesk and Wialon platform Dozens of Wialon