Leadership TeamApril 29, 2014

Kickoff

AGENDA

IntroductionsACT/IAC Activities

ELC Leadership – Setting the Stage Committee Updates

VolunteersTedTalks Leadership

Open Items

Key Happenings in ACT /IAC

Dan Chenok

4

Activities:• Small Business Alliance – new strategy for enhancing value• Strategy for serving national community through regions• 7-S -- recommendations on better managing IT • OFPP dialogue on improving Federal Acquisition• Proposed project on citizen services and engagement

Events MOC -- May Mythbusters – June (Rocky Mtn region) Mobility Apps Fair – July GWAC, OASIS forums – summer

SIGs active across the boardProfessional Development in Full Swing – Partners, Voyagers, Associates

(champions starting up)

Setting the Stage for ELC

Adrian Gardner & Kathy Cowles

Leadership and Innovation in Radically Changing TimesThere is an emerging and new collaborative ecosystem that is radically changing how

people work and who they work with, resulting in new approaches to how government will carry out its missions in service to constituents.

– Federal agencies are striving to spend less on IT than in years past. – Results-based accountability techniques are measuring whether government programs

are making an impact. – A new era of computing that includes, mobile, cloud, shared services, and big data is

disrupting the traditional models of government and the delivery of mission services.– This begs the question of how agencies will use their limited resources and produce an

impact, while managing new and evolving needs.

ELC 2014 will explore these issues with integrated approach that will focus on– Leadership – Mission Innovation– Collaboration

Now that we know the theme … how will we make this ELC different and compelling?

0. Embrace the opportunity1. Create carefully-crafted design challenges2. Introduce provocative, TED-like talks3. Infuse design thinking methods

0. Embrace the opportunity

0. Embrace the opportunity

0. Embrace the opportunity

• How will we continue the momentum and of innovation, delivery, and protection?

• How will we use IT as a strategic asset and drive cost savings to pay for new and emerging technologies that will continually improve the way the government does business and delivers services to the American people?

• As Federal agencies strive to spend less on IT than in years past, how do we continue the innovation pace while moving from efficiency to effectiveness?

• Results-based accountability techniques are measuring whether government programs are making an impact. Are we getting it right?

• Culture is important. What techniques are important and what are the most important /effective leadership approaches that are needed?

1. Use carefully-crafted design challenges … to frame problems and opportunities and bring focus to the conference’s activities

Government Industry Provocateurs • Agency heads that rely on

technology to deliver against mission – to hear what’s really on the minds of our nation’s highest officials as they think of technology

• Administration policymakers like the US CIO and US CTO –to consider this range of issues from a whole-of-government perspective

• CIOs, CAOs, and others – to hear what it’s like in the trenches

• Technology luminaries – invite some of our nation’s luminaries to muse on the future of technology and what that might mean for ELC attendees

• Project managers – it is often easy to beat up on contractors in the abstract, but they are human too and face plenty of pressures when trying to deliver a project

• Rising stars from both government and industry – put the next generation on stage to talk about their hopes and dreams and fears

• Disrupters from the start-up space – hear from business models like Uber, Airbnb, etc. have used tech to create new business models

• Alternate worlds – perhaps consider inviting speakers from companies like Disney, Zappos, or even airlines to give alternate perspectives

2. Use provocative, TED-like talks … to get beyond usual suspects and provide fodder for design challenges

3. Infuse design thinking methods … to enable groups to maximize collaboration and produce innovative, actionable ideas

HUMAN-CENTERED DESIGN

The discipline of developing solutionsin the service of people.

“Everyone designs who devises courses of actions aimed at changing existing situations into preferred

ones.”HERB SIMONFormer Professor, Carnegie Mellon UniversityComputer Scientist, Physiologist, Economist, Author, Nobel Laureate

• Question - how can public sector organization's leverage citizens during the software and application development life cycle?

• Co-creation / Ideation?• Requirement validation?• User Acceptance Testing?• Incident management a problem identification?• Solution architecture confirmation?

Adrian - DESIGN CHALLENGE

OLD PARADIGM20TH CENTURY

CULTURE OF INFORMATION MANAGEMENT

Project Definition & Direction

Research Agenda

Concept Development

Development Process

Don’t question. Deliver!Top down.Execution minded.

Ideas & Technology FirstThen we consider how they apply to people

Lot’s of IdeasDivergent thinking. Brainstorming. Suggestion boxes.

Rapid DevelopmentLinear thinkingSpec then build“Don’t show anyone until it’s right!”Failure is bad. Risk AverseSpeed to market

Problem FramingMake sure we’re solving the right problem.

Putting People FirstIdeas and Technology are inspired by Empathy with customers/stakeholders

Valuable Concepts Divergent and Convergent Thinking.Concepts are what we need a lot of.

Rapid Iteration & ImprovementAgile, Non-linear thinkingExperiment“What can we prototype and test?”Fail early, small and oftenInformed risk takerSpeed to market traction

NEW PARADIGM21st CENTURY

CULTURE OF INNOVATION MANAGEMENT

MONDAY Program Team

Tracks

Committee Leads:Industry

Chris Niedermayer, BRMICedric Sims, EverMay Consulting

Kim Hayes, AmbitGovernment

Tim Shaughnessy , DHSTed Okata, FEMA

Professional DevelopmentJim Beaupre

Program Management

AcquisitionTechnology

Drives

Leadersh

ip

Innovation

Collaborati

on

Driving Attendance with an integrated approach to the program

Two Program Tracks

• Shared Solutions– drivers and barriers to sharing service delivery applications across agency boundaries

• Citizen Services – administration goals, success stories, (other TBD)

• Tracks are interrelated when applications are customer facing

Program Management

AcquisitionTechnology

Path to Shared Solutions,&

Citizen Services

Drives

Leadersh

ip

Innovation

Collaborati

on

Governance

Business argument for consolidating aps with example (i.e., company acquisition and integration)

Industry

Respected/credible leader

Argument on why it is hard to implement this change; barriers that inhibit progress with poignant example

Shared Solutions Track Concept

Government

GovernmentFinancial/Budget argument for consolidating aps with example of cost avoidance/savings

CFO, COO, CIO, CPO

Program Leader

Example Lightning Talk Style

Debate facilitated by questions/comments from the audience• Participant opinions

captured for collaboration track

• Goal is to show a path to success

Culture

CapitalControls

Program Management Discussion Areas

Processes for encouraging management involvement, stakeholder participation, organizational learning, and stakeholder orientation

• Process streamlining• Service Management/

Responsiveness • Standards, procedures,

and management approaches that support desired outcomes

• Requirements setting through to performance management

• Transparency (cost and performance)

• Aligning budget to strategic goals and supporting architecture

• Allocation of human and financial resources to achieve stated outcomes

Service Portability

Data ManagementMigration

Technology Discussion Areas

• Multiple device access (internal/external)

• Ease of relocating to other service providers

• Scale Economies (point of abstraction)

• Configuration versus coding

• Cutover from legacy solutions

• Integration with other legacy solutions

• Cost/value of customization

• Structuring legacy data sets into interoperable standards

• Integration with legacy solutions

• Data sharing with other agencies and the public

Agility

Interagency Vehicles

Existing Contracts

Acquisition Discussion Areas

• Keeping pace with new innovation

• Speed of modifying service catalogs

• Short acquisition cycles

• Opportunities to modify or exit contracts

• Orderly transitions of services and data

• Challenges of replacing traditional services contracts

• Configuring agency processes to match offerings and SLAs

Citizen Services Track Concept

• Work with Lisa Schlosser, Scott Bernard to frame the track

• Use the forum to bring focus to OMB goals• Potentially build on ACT-IAC session being

developed by Dan Chenok

Program Team Members

Recent and Upcoming Milestones

Status

Project issues, risk, and mitigation

• Kim Hayes, Ambit Group• Ted Okada, CTO FEMA

• Cedric Sims, Evermay• Tim Shaughnessy, Senior Technical Advisor, OCPO, DHS

• Chris Niedermayer, BRMi• (vacant)

•Mark Forman, TASC

When Who What3/6/14 Team Brainstorming Session4/8/14 Team Brainstorming Session, create abstract for shared solutions

4/16/14 TeamBrainstorming Session, refine shared solutions topics and potential speaker list

4/30/14 TeamReach out to Lisa Schlosser/Scott Bernard on Citizen Services Goals

5/1/14 Team Meet with Luma Institute to begin program design discussions

5/16/14 Team Select Gov’t program team member (technology)

5/25/14 Vet potential Speakers with ELC Planning Committee

• Shared solutions abstract complete• Potential speaker list for shared solutions defined:

• OMB – Lisa Schlosser, Lesley Field• Agency – Elliott Branch, Navy CPO, Alejandro Mayorkas,

Deputy Sec, DHS, (agency CIOs)• Industry – Mark Forman, Vivek Kundra, (CISCO or Oracle

rep)• Congressional – budget committee representatives

• Need to obtain commitment from one additional government leader to serve on the committee – continue the search

• Citizen services track needs to be fleshed out – meeting with Lisa and/or Scott planned

Collaboration Committee

Committee Leads:Susan Becker, VP Services Unisys

Corey Nickens, Group Manager, GSA FEDSIMJoyce Hunter, Deputy CIO, Policy and Planning, U.S.

Department of AgricultureAndy Lieber, BD Hitachi Consulting

Mission: In response to 2013 attendee feedback about top reasons to attend ELC; provide an open and collaborative workspace and environment where ELC attendees can: – Network and collaborate with other attendees, connect and

“power up” (Connection Zone)– Contribute ideas for solving the “design challenges” that

underpin the conference. Audience reaction collected, consolidated and reported in real-time (Challenge Zone)

– Gather and learn about Government Innovation, and what others are sharing (Innovation Zone)

– “Continue the Conversation” from Track Sessions, or Start a new one (Patriot Room)

Progress to Date:• Weekly Committee meetings to develop plans• Developed survey instrument to understand ACT IAC member sentiment

about collaboration, release date TBD• Documented initial plan and layout for collaboration space (Colony room A

thru D), and ideas for use of the Patriot Room – To be adjusted based on Survey Results, inputs from LUMA,

development of design challenges

Next Steps:• Release Survey, analyze results, adjust plans• Meet with LUMA representatives to further refine Collaboration Space

planning• Determine Williamsburg Lodge furnishing capability• Decision on call for Gov’t Innovation presentations

Collaboration Space

Williamsburg Lodge

Collaboration Space

Continue the Conversation

Potential Collaboration Space Set up

Collect Attendee Ideas in Challenge Zone

BackupPCMA Conference Learning

Lounge Layout

Tuesday Program

Committee Leads:Deirdre Murray, CenturyLink

Chris Dorobek, DorobekInsiderKeith Trippe, The Trippie Group

OPENING - TED Talk Speaker• Jared Cohen, Author, The New Digital Age: Reshaping the Future of People, Nations and Business• Daniel Pink, Author, Drive; A Whole New Mind• Eric Ries, Author, The Lean Start Up• Clay Shirky, Writer, Consultant, Teacher, The Disruptive Power of Collaboration• Simon Sinek, Author, Leaders Eat Last: Why Some Teams Pull Together and Others Don’t• Cass Sunstein, Author, Simpler: The Future of GovernmentPANEL - SPEAKERS• “Meet the New Federal CIOs” (Dr. David Bray, FCC, et al)• Provocateur-led, highly interactive “Smackdown”-style panel format• Showcase multi-generations of IT leaders (Wm & Mary student)• Showcase IAC Partners, VoyagersPANEL -TOPICS• Citizen Engagement – How government services are provided to citizens• New models for interacting with citizens, businesses, client relationship management• Improving mission delivery through collaboration, crowd sourcing, contests• Collaboration, Innovation, Leadership• Encourage pre-ELC activity/buzz by posing to conferees “What’s the big idea?”• Vote via the mobile app (Double Dutch); award “best of” in the spirit of stimulating new thinking, innovation

Tuesday Program

VolunteersTedTalks

Open Items

Tuesday Program

Next Meeting

May 13th Location is TBD – Downtown preferred

Deliverables:Naming Conventions Aligned

Learning ObjectivesAbstracts

ARE WE GOOD?