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LeadershipLeadership - practices and - practices and
principlesprinciplesIan Govier Ian Govier
(Facilitator)(Facilitator)
Senior Nurse Advisor Clinical Leadership Development Programme
Welcome from Welcome from Sara JonesSara Jones
Director of Unscheduled Care / Nurse Director
Welsh Ambulance TrustWelsh Ambulance Trust
opportunitynowhereopportunitynowhere
Aim of the ProgrammeAim of the Programme
To assist the clinical To assist the clinical leadership development leadership development
of of Senior Nurse Advisors Senior Nurse Advisors at NHS Direct Wales at NHS Direct Wales
Programme Objectives
The Programme will assist participants to develop their clinical leadership potential through:
• Active participation in clinical leadership workshops and related activities;
• Identifying and critically examining the key characteristics, attitudes and behaviours associated with effective clinical leadership;
•Taking action to successfully lead the Nurse Advisor team and thereby enhance the performance and quality of health care provision provided by NHS Direct Wales.
Introductory Days x 2
Clinical Leadership an introduction to practices and principles July 25th & 26th
Module 1
Clinical Leadership developing & sustaining effective teamsSeptember 5th
Clinical Leadership exploring organisational influencesSeptember 6th
Module 2
Clinical Leadership leading and implementing complex changeOctober 24th
Clinical Leadership managing performanceOctober 25th
& improving patient care
Senior Nurse Advisor Clinical Leadership Development Programme
Participant Participant Aims & Aims &
ExpectationsExpectations
What do I want to achieve as a
result of this programme?
What am I bringing to this programme?
What is one thing you don’t know about me?
How might I sabotage my
learning / development?
Name & Role
What are some What are some of your current of your current
challenges?challenges?
LeadershipLeadership- practices and principles- practices and principles
Let’s look at Let’s look at LeadershipLeadership
Let’s Let’s consider consider
some some leaders!leaders!
Leadership: The MythsLeadership: The Myths
It’s rareIt’s rare
It’s found It’s found mainly mainly at the top at the top
It’s about It’s about being being
superhumansuperhuman
Message Board Message Board Nov 22Nov 22ndnd 2005 2005
Hey, where is everybody? Don't we need Hey, where is everybody? Don't we need nursing leaders? Someone to round the nursing leaders? Someone to round the troops and lead us in a certain direction! troops and lead us in a certain direction!
Oh, yeah, nursing doesn't have a direction... Oh, yeah, nursing doesn't have a direction... why doesn't anyone care about that? Let's why doesn't anyone care about that? Let's just keep nursing the same way it is now just keep nursing the same way it is now because I don't see leaders or anyone because I don't see leaders or anyone
talking about nursing leaders anywhere! Lets talking about nursing leaders anywhere! Lets just complain about this profession until the just complain about this profession until the
cows come home I guess.cows come home I guess.
““Lots of ordinary nurses are leaders Lots of ordinary nurses are leaders – it is in the very nature of the job. – it is in the very nature of the job.
Good care involves winning your Good care involves winning your patient’s confidence, convincing patient’s confidence, convincing them to keep to their treatment them to keep to their treatment
regimes and inspiring them to regimes and inspiring them to battle their way back to health”battle their way back to health”
(Crouch, 2002)
Who are the leaders?Who are the leaders?
Leadership & Leadership & Management Management
PrinciplesPrinciples
The Leadership / Management The Leadership / Management Dilemma!Dilemma!
LeadershipLeadership & & ManagementManagement
…essential yet different!
• Managers maintain paths Managers maintain paths
• Administrators tidy pathsAdministrators tidy paths
LEADERS MAKE PATHS!LEADERS MAKE PATHS!
Management is efficiency Management is efficiency in climbing the ladder… in climbing the ladder…
……leadership determines leadership determines whether the ladder is leaning whether the ladder is leaning
against the right wall. against the right wall.
Management Management (transactional leadership)(transactional leadership)
is essential!is essential!
Managers and LeadersManagers and Leaders
ManagementManagement(Order & Consistency)(Order & Consistency)
Leadership Leadership (Change & Movement)(Change & Movement)
(Kotter, 1990)
ManagementManagement(Order & Consistency)(Order & Consistency)
Planning / BudgetingPlanning / BudgetingEstablish agendasEstablish agendas
Set time tablesSet time tables
Allocate resourcesAllocate resources
(Kotter, 1990)
Organising / StaffingOrganising / StaffingProvide structureProvide structure
Make job placementsMake job placements
Establish rules & proceduresEstablish rules & procedures
Controlling / Problem SolvingControlling / Problem SolvingDevelop incentivesDevelop incentives
Generate creative solutionsGenerate creative solutions
Take corrective actionTake corrective action
Leadership Leadership (Change & Movement)(Change & Movement)
Establishing DirectionEstablishing DirectionCreate a visionCreate a vision
Clarify big pictureClarify big picture
Set strategiesSet strategies
(Kotter, 1990)
Aligning PeopleAligning PeopleCommunicate goalsCommunicate goals
Seek commitmentSeek commitment
Build teams & coalitionsBuild teams & coalitions
Motivating & InspiringMotivating & InspiringInspire & energiseInspire & energise
Empower subordinatesEmpower subordinates
Satisfy unmet needsSatisfy unmet needs
Managers and LeadersManagers and Leaders• Are transactionalAre transactional• Seek to operate & Seek to operate &
maintain current systemsmaintain current systems• Accept given objectives Accept given objectives
& meanings & meanings• Control & monitorControl & monitor• Trade on exchange Trade on exchange
relationshipsrelationships• Have a short term focusHave a short term focus• Focus on detail Focus on detail
& procedure & procedure
• Are transformativeAre transformative• Seek to challenge Seek to challenge
& change systems & change systems• Create new visions Create new visions
& meanings & meanings• Seek to inspire & Seek to inspire &
transcendtranscend• Have a long term focusHave a long term focus• Focus on the strategic Focus on the strategic
bigger picturebigger picture
(Storey, 2004)
A Leadership StoryA Leadership Story A group of workers and their managers are set A group of workers and their managers are set
a task of clearing a road through a dense jungle a task of clearing a road through a dense jungle on a remote island to get to the coast where an on a remote island to get to the coast where an
estuary provides a perfect site for a port. estuary provides a perfect site for a port.
The managers organise the labour into efficient units The managers organise the labour into efficient units and monitor the distribution and use of capital and monitor the distribution and use of capital
assets – progress is excellent. The managers continue assets – progress is excellent. The managers continue to monitor and evaluate progress, making adjustments to monitor and evaluate progress, making adjustments
along the way to ensure the progress is maintained along the way to ensure the progress is maintained and efficiency increased wherever possible. and efficiency increased wherever possible.
Then, one day amidst all the hustle and bustle Then, one day amidst all the hustle and bustle
and activity, one person climbs up a nearby tree. and activity, one person climbs up a nearby tree. The person surveys the scene from the top of the The person surveys the scene from the top of the
tree and shouts down to the assembled crowd: tree and shouts down to the assembled crowd:
““Management is doing things right, Management is doing things right, leadership is doing the right things” leadership is doing the right things”
(Warren Bennis & Peter Drucker)(Warren Bennis & Peter Drucker)
““Wrong Wrong
Way!”Way!”
Seeing the Seeing the
bigger picturebigger picture
Seeing the Seeing the
bigger picturebigger picture
Z
An elephant is like a fan
An elephant is like a wall
An elephant is like a spear
An elephant is like a tree
An elephant is like a snake
An elephant is like a
rope
Theories & Theories & Concepts of Concepts of
LeadershipLeadership
Concepts of LeadershipConcepts of Leadership• Leadership is the ability to direct a group Leadership is the ability to direct a group
of people in realising a common goalof people in realising a common goal
• This is done by people applying This is done by people applying their leadership attributestheir leadership attributes
• Leaders create commitment and enthusiasm Leaders create commitment and enthusiasm amongst followers to achieve goalsamongst followers to achieve goals
• Leadership is achieved through interaction Leadership is achieved through interaction between leader, follower and environmentbetween leader, follower and environment
Leadership ResearchLeadership Research
• 1930s – 1950s1930s – 1950s focus onfocus on PersonalityPersonality
• 1960s: focus on 1960s: focus on BehaviourBehaviour
• 1970s1970s: : focus onfocus on Situational Situational variablesvariables
• 1980s1980s: : emergence of theemergence of the ‘ ‘New Paradigm’New Paradigm’
Common Leadership TheoriesCommon Leadership Theories
‘‘Great Man’Great Man’
Wanted!Wanted!
A born leader. A born leader. Must have superior intellect, Must have superior intellect, be outgoing and under 40. be outgoing and under 40.
Ability to walk on water Ability to walk on water a distinct advantage!a distinct advantage!
Common Leadership TheoriesCommon Leadership Theories
TraitTrait
Let’s identify traits Let’s identify traits associated with associated with effective leaderseffective leaders
Group Work
Common Leadership TheoriesCommon Leadership Theories
Situational / ContingencySituational / Contingency
Hersey's and Blanchard's Situational Leadership® Model
Telling & Selling Telling & Selling
(Boss-centred Leadership)(Boss-centred Leadership)
Participating & Delegating Participating & Delegating (Staff-centred Leadership)(Staff-centred Leadership)
(Tannenbaum & Schmidt, 1958)
Boss-centred LeadershipBoss-centred Leadership
Staff-centred LeadershipStaff-centred Leadership
(Tannenbaum & Schmidt, 1958)
Tells DecidesSells Consults & sells
Consults & delegates
Consults & decides
Delegates
Let’s Let’s Nail It!Nail It!
The The ‘New Paradigm’‘New Paradigm’ Models of LeadershipModels of Leadership
VisionaryVisionary
CharismaticCharismatic
Transformational Transformational
Common Leadership TheoriesCommon Leadership Theories
Interactional: Interactional: Transactional Transactional
TransformationalTransformational
Transformational Transformational LeadershipLeadership
An approach to leadership which An approach to leadership which seeks to bring about success and seeks to bring about success and sustainable growth within groups sustainable growth within groups
through a change within the through a change within the consciousness of participantsconsciousness of participants
Leadership and Leadership and Performance OutcomesPerformance Outcomes
Transformational Leadership has a significantly Transformational Leadership has a significantly greater impact than Transactional Leadership on:greater impact than Transactional Leadership on:
StaffStaff
TeamsTeams
OrganisationsOrganisations
Source: Bass, B.M. (1998) Transformational Leadership: Military, Industrial & Educational Impact. London:Lawrence Erlbaum
Transformational Leaders have:Transformational Leaders have:Staff who:Staff who:
• have higher levels of satisfaction, motivation, and performance have higher levels of satisfaction, motivation, and performance • have lower levels of stress & burnouthave lower levels of stress & burnout
Teams that….Teams that….
• are more innovative, collaborative and effectiveare more innovative, collaborative and effective
Organisations which…Organisations which…• respond more quickly and productively to changerespond more quickly and productively to change• are more effectiveare more effective• have healthier, more humane cultureshave healthier, more humane cultures
(Bass,1998)
Qualities of Leaders Qualities of Leaders desired by NHS Staffdesired by NHS Staff
• Genuine concern for othersGenuine concern for others• Inspirational communicator, networker and achieverInspirational communicator, networker and achiever• Empowering others to leadEmpowering others to lead• TransparencyTransparency• Accessibility, approachability and flexibilityAccessibility, approachability and flexibility• Decisiveness, determination, readiness to take risksDecisiveness, determination, readiness to take risks• Ability to draw people together with shared visionAbility to draw people together with shared vision• CharismaCharisma• Encouraging challenges to the status quoEncouraging challenges to the status quo• Supporting a development cultureSupporting a development culture• Ability to analyse and think creativelyAbility to analyse and think creatively• Manage change sensitively and skilfullyManage change sensitively and skilfully
(Alimo-Metcalfe, 2000)(Alimo-Metcalfe, 2000)
Transformational LeadershipTransformational Leadership
Leading SelfLeading Self
Leading OthersLeading Others
Leading the OrganisationLeading the Organisation
(Alimo-Metcalfe & Alimo-Metcalfe, 2006)
Leading SelfLeading Self
(Personal Qualities)(Personal Qualities)
Being TransparentBeing Transparent
Acting with IntegrityActing with Integrity
Being DecisiveBeing Decisive
Inspiring OthersInspiring Others
Resolving Complex ProblemsResolving Complex Problems
Leading OthersLeading Others
Showing Genuine ConcernShowing Genuine Concern
EnablingEnabling
Being AccessibleBeing Accessible
Encouraging ChangeEncouraging Change
Leading the OrganisationLeading the Organisation
Networking & AchievingNetworking & Achieving
Focusing Team EffortFocusing Team Effort
Building Shared VisionBuilding Shared Vision
Supporting a Developmental CultureSupporting a Developmental Culture
Facilitating Change SensitivelyFacilitating Change Sensitively
(Kouzes and Posner, 2002)(Kouzes and Posner, 2002)
Transformational LeadersTransformational Leaders
What am I doing What am I doing to become a to become a transformational transformational
leader?leader?
Final Final
ThoughtsThoughts
The ConstantsThe Constants
ChangeChange PrinciplesPrinciples ChoiceChoice
(Covey, 2006)
What am I What am I going to do going to do differently differently
after today?after today?
If we always do If we always do what we’ve what we’ve
always done… always done… …we’ll always …we’ll always get what we’ve get what we’ve
always gotalways got
The The ‘Trim Tab’‘Trim Tab’ effect effect
‘‘Trim Tab’Trim Tab’
HMS HMS
Be a TRIM TABBER!Be a TRIM TABBER!
and and finally…finally…
The world is moved along, not only The world is moved along, not only by the mighty shoves of its heroes, by the mighty shoves of its heroes, but also by the aggregate of tiny but also by the aggregate of tiny
pushes of each honest worker. pushes of each honest worker. Helen Keller
We do not lead by being We do not lead by being corporate, professional corporate, professional or institutional… or institutional…
……we lead by we lead by being being
humanhuman
Great leaders … are people with enormous Great leaders … are people with enormous self-knowledge. They have self-insight and self-knowledge. They have self-insight and
self-respect balanced by scepticism … self-respect balanced by scepticism … sceptics who understand their own masks sceptics who understand their own masks
as well as the masks of life, and this as well as the masks of life, and this understanding makes them humble. They understanding makes them humble. They see the humanity in others and deal with see the humanity in others and deal with them in compassionate yet realistic ways. them in compassionate yet realistic ways.
This duality makes for a wonderful leader.This duality makes for a wonderful leader.
(McKee, 2003)
And finally…And finally…
we’ll probably we’ll probably
do nothing about it!do nothing about it!
If we do nothing If we do nothing about it in 24 hours… about it in 24 hours…
Thank YouThank You
DiolchDiolchWebsite: www.ctrtraining.co.ukWebsite: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.phphttp://www.ctrtraining.co.uk/resources.php
Please grant me Please grant me the serenity to the serenity to
prioritise the things prioritise the things I cannot delegate, I cannot delegate, the courage to say the courage to say
no when I need to no when I need to & the wisdom to know & the wisdom to know
when to go home!when to go home!
The Manager’s / Leader’s PrayerThe Manager’s / Leader’s Prayer