Leadership Orientation. 2 UCLA Hospital System Ronald Reagan UCLA Medical Center – RRUCLA MC Santa...
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Leadership Orientation. 2 UCLA Hospital System Ronald Reagan UCLA Medical Center – RRUCLA MC Santa Monica UCLA & Orthopaedic Hospital - SMH Resnick Neuropsychiatric
2 UCLA Hospital System Ronald Reagan UCLA Medical Center RRUCLA
MC Santa Monica UCLA & Orthopaedic Hospital - SMH Resnick
Neuropsychiatric Hospital - RNPH UCLA Health System UCLA Hospital
System Faculty Practice Group - FPG UCLA Medical Sciences UCLA
Health System David Geffen School of Medicine DGSOM
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Human Resources Website 7
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8 Important Links Based on priorities Important Links Based on
priorities
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9 Important Links Check your compliance for various
requirements Important Links Check your compliance for various
requirements
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PART 1 PATIENT EXPERIENCE LEADERSHIP ORIENTATION 2012 SCHEDULE:
FEB 3; JUN 1; AUG 17; OCT 19 8 AM 12:30 PM Learn how UCLA Health
System has raised patient satisfaction scores to the 98 th
percentile through recruitment, on boarding, recognition, rounding,
communication and service recovery strategies. Become familiar with
the available tools that will assist you in leading your teams to
success and how to sustain that success over time. PART 2 UCLA
OPERATING SYSTEM 2012 SCHEDULE: MAR 2; MAY 4; JUL 20; SEP 21 8 AM
3:30 PM This session will introduce Lean methodologies and tools to
achieve performance excellence. Develop successful teams through
Active Daily Management techniques and by preparing your employees
for success, connecting and engaging your staff and through
improved prioritization and delegation skills. PART 3 LEADING
SUCCESSFUL CHANGE LEADERSHIP RETREAT RETREAT SCHEDULE: MAR 9; MAY
18; JUN 8; SEP 28; NOV 16 8 AM 4 PM Learn what successful
organizations do when undergoing challenging times and upcoming
changes. Identify how your perceptions affect the way your team
embraces change. Well discuss ways to communicate, implement, and
hardwire the change. 14
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Retention & Recognition Program Employee Non-Cash Awards
and Other Gifts G-41 Employee recognition and retirement non-cash
awards program: Employee Recognition policy An item of tangible
personal property may be awarded to an employee in recognition of
his or her noteworthy work-related accomplishments. Such awards
should be of minimal value. Examples include, but are not limited
to, flowers, fruit, a book, a plaque, or similar item. In addition,
a ticket to a sporting or cultural event (excluding a season
ticket) or a one-month parking permit or transit pass may be
provided to an employee as a recognition award. The cost of an
employee recognition award is limited to the per-person amount set
forth in Appendix A. Employee recognition awards may not exceed $75
per person per calendar year. An array of options is found online,
such as: 16 Movie TicketsCultural EventSubway Money on Bruin
CardTheme Park - Knott's BerryAmazon Target Gift CardMusical
Theater TicketsBest Buy StarbucksSporting EventiTunes
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HR Applications 17
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Clinical Incentive Programs Clinically Aligned Programs CEMRP 2
Clinical Enterprise Management Recognition Program 2 Director Level
-- Tier A Manager Level -- Tier B Staff Level -- Tier C up to $1000
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Clinical Incentive Programs Director Level ELIGIBILTY UCLA
Health System employees in Department Head and Unit Director
positions responsible for the fiscal and operational administration
of a department or unit are eligible for the Director CIP. These
individuals typically report to a Senior or Associate Director,
with the exception of some directors of large units reporting to
Department Heads directly. A list of participants is defined and
approved prior to the beginning of each fiscal year. The List of
Participants is verified and approved annually prior to the
beginning of the fiscal year by the Staffing Resources Committee
(SRC), which consists of the COO, CAO, CHRO, CNO, CFO, CIO and CMO
and staffed by Human Resources and Finance. All approved
participants are notified of their participation by their Associate
Directors for the upcoming fiscal year. All approved participants
complete the Performance Objectives Goal Grid listing goals in the
following five areas: People, Quality & Service, Systems &
Operations, Strategic Growth/Technology/Facilities and Finance.
Goals are aligned in support of the goals set by the respective
Senior or Associate Director for each individual. Performance
Objective goal grids are due to Human Resources by July 31 st of
each year. Performance Objective goals are reviewed and approved by
the Senior and Associate Director team. 20
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Clinical Incentive Programs Manager Level ELIGIBILITY UCLA
Health System staff in department/unit manager positions who meet
the criteria established below and are not participating in the
Director Level CIP are eligible to participate in the plan. A list
of participants is defined and approved prior to the beginning of
each fiscal year. MSP Members All MSP Members who do not meet the
participation criteria for the Director CEMRP are eligible to
participate in the Management Incentive Plan based on their
classification. PSS Members: PSS members who are classified in PSS
grades 4 7 with some exceptions in the PSS grades 2 and 3 or ITP
equivalents, may be eligible to participate in the Management
Incentive Award Program if they meet one of the following: The
employee is designated as a bona fide supervisor with authority to
hire, dismiss, evaluate, promote, or reclassify, or effectively
recommend such actions; and the employee is responsible for budget
preparation, monitoring and is able to affect budget outcomes that
directly impact the departmental bottom line or The majority of the
employee's assignment is institutional in scope versus
intradepartmental and the employee is able to affect performance
outcomes that directly impact Operating Gain. 21
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CIP Director & Manager Level GOAL SETTING PROCESS All
approved participants complete the Performance Objectives Goal Grid
listing goals in the following five areas: People, Quality &
Service, Systems & Operations, Strategic
Growth/Technology/Facilities and Finance. Goals are aligned in
support of the goals set by the respective Senior or Associate
Director for each individual. Performance Objective goal grids are
due to Human Resources by July 31 st of each year. Performance
Objective goals are reviewed and approved by the Senior and
Associate Director team. 22
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27 Annual Wellness Events February: i WALKING week April: March
for Babies Walk May: UC Walks Day August: Passport to Wellness
Health Fair (WW, SM, FPG) October: American Heart Associations
Heart Walk, UC Food Day Wellness Communication Wednesday Wellness
e-blasts wellness topics/tips and events promoted Wellness Website
www.wellness.healthcare.ucla.edu www.wellness.healthcare.ucla.edu
Lunchtime Workshops Monthly Smoke-Free Initiative Lunch n Learns
Nutrition RRUCLA Dining Commons Heart Healthy Assessment
(January-June) Dining Commons nutrition facts are online Posters
around Dining Commons provide education on portion sizing,
exercise, and good nutrition Greening up Dining Commons is stocked
with biodegradable cutlery and Styrofoam has been eliminated
Providing healthy sustainable foods during National Nutrition Month
and UC Food Day Increase whole grain options (Brown rice, whole
grain hamburger buns, high fiber breakfast cereal) Healthy green
salad and fruit alternatives at the Grill No fried foods UCLA
Health System Wellness Initiative
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28 Physical Wellness C Space Yoga, Tai Chi, Qi gong, and free
time offered daily free of charge UCLA Recreation Center (FitWell,
iWorkout, BHIP 12-week, fitness facilities) Smoking cessation
program offered quarterly for a fee Jazz and hoop dance classes
offered weekly at RRUCLA free of charge Massage Therapy Services
fee for service Emotional Wellness Mindful Awareness Classes,
Retreats and Workshops Spiritual care department services and Tea
for the Soul Circle of Caring: A renewal Program for Healthcare
Professionals Bio feedback Sessions at the Staff & Faculty
Counseling Centers Work-Life Program UCLA Health System Wellness
Initiative
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29 Annual Wellness Events February: i WALKING week April: March
for Babies Walk May: UC Walks Day August: Passport to Wellness
Health Fair (WW, SM, FPG) October: American Heart Associations
Heart Walk, UC Food Day Wellness Communication Wednesday Wellness
e-blasts wellness topics/tips and events promoted Wellness Website
www.wellness.healthcare.ucla.edu www.wellness.healthcare.ucla.edu
Lunchtime Workshops Monthly Smoke-Free Initiative Lunch n Learns
Nutrition RRUCLA Dining Commons Heart Healthy Assessment
(January-June) Dining Commons nutrition facts are online Posters
around Dining Commons provide education on portion sizing,
exercise, and good nutrition Greening up Dining Commons is stocked
with biodegradable cutlery and Styrofoam has been eliminated
Providing healthy sustainable foods during National Nutrition Month
and UC Food Day Increase whole grain options (Brown rice, whole
grain hamburger buns, high fiber breakfast cereal) Healthy green
salad and fruit alternatives at the Grill No fried foods UCLA
Health System Wellness Initiative
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30 Future Programming StairWELL offering an online tracking
system to track steps per floor for 200 MP, RRUCLA and SMUCLA.
Meeting with Safety, Security, Facilities and EVS to flesh out any
issues. Gather/creating promotion plan to present to the Aesthetics
Committee for approvals at SMUCLA and RRUCLA. January
implementation target Instant Recess (IR) 10 minute fitness breaks
in a group setting, two implementation avenues (a. select dept
wellness leaders throughout hospital system or b. start in one dept
as trial i.e. EVS or PBS) March implementation target UCLA Health
System Wellness Initiative
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ESSENTIAL CONTACTS FOR NEW LEADERS 32 ESSENTIAL CONTACTS FOR
NEW LEADERS Human Resources Overview HR Directors are always
available to meet with you to cover what youll need to know to
navigate successfully at UCLA Health System. Feel free to call them
whenever the need arises. Kety Duron, (310) 794-0500
[email protected] Director, HR Operations & Staff
Development Maure Gardner, (310) 794-0523 [email protected]
Director, Compensation & Labor Relations & DGSOM Employee
Relations Robin Ludewig, (310) 794-6296 [email protected]
Director Recruitment & Workforce Planning Jeri Simpson, (310)
828-0346 [email protected] Director, Employee Relations,
Support Programs & SMUCLA Human Resources