Leadership, Motivation, and Problem Solving in Organizations

Chapter 6, Odgers & Keeling

Main Topics

• Effective Leadership

• Staff Motivation

• Power, Office Politics, and Motivation

• Decision Making and Problem Solving

Effective Leadership

• The Nature of Leadership

• Leadership Habits, Attitudes, and Styles

• Women as Leaders

The Nature of Leadership

• “Doing Things Right” or “Doing The Right Thing”

• Leadership Qualities

Leadership Habits, Attitudes, and Styles

• Habits

• Attitudes

• Styles

Leadership Habits

• Proactive

• Begin with the End in Mind

• First Things First

• Think Win-Win

• Listen First, Then Express Yourself

• Synergize

• Sharpen the Saw

Leadership Attitudes

• Theory X

• Theory Y

• Theory Z

Leadership Styles

• Autocratic

• Participative

• Task-Oriented

• People-Oriented

Women as Leaders

• Stereotypes

• Feminine Approach

Staff Motivation

• Motivating Factors and Recognition

• Motivation and Maslow’s Need Theory

• Motivating Generation X Workers

• Motivating Older Workers

• Motivational Problems and Behaviors

• Job Satisfaction

Motivating Factors and Recognition

• External Motivating Factors

• Internal Motivating Factors

• Staff Recognition

Motivation and Maslow’s Need Theory

• Physiological or Biological Needs

• Safety and Security Needs

• Social or Belonging Needs

• Esteem or Ego Needs

• Self-actualization or Self-fulfillment Needs

Motivating Generation X Workers

• Parallel Processing Ability

• Random Access Thinking

• Connected

• Technology as Friend Not Foe

Motivating Older Workers

• Cost of Living

• Older Workers – beneficial to everyone– Good Work Ethics– Dependable– Flexible Scheduling– Seasoned– Experienced

Motivational Problems and Behavior

• Personality Disorder

• Defensive Behavior– Rationalization– Projection– Aggression– Scapegoat– Withdrawal

• Abnormal Behavior

Job Satisfaction

• Job Enrichment

• Horizontal Moves and Broadbanding

Power, Office Politics, and Motivation

• Power and Motivation

• Office Politics and Motivation

Power and Motivation

• Position Power

• Personal Power

Office Politics and Motivation

• Avoiding Taking Sides in Power Struggle

• Keep Social Contacts Constructive

Decision Making and Problem Solving

• Decision-Making Responsibility

• Problem-Solving Steps

Decision Making Responsibility

The Decision-Making Process

– Need

– Two Alternatives

– Choice

Factors to Consider

– 7 Factors

– 4 Questions

– Group Decision Making

– 8-Step Systematic Approach

Problem-Solving Steps

• Define Idea or Problem

• Collect, Interpret, and Analyze Information

• Develop Alternate Solutions

• Analyze Implications

of Alternatives

• Select Preferred Alternative

• Implement Decision

• Follow Up, Evaluate, and Modify If Needed

QUESTIONS?