LEADERSHIP IN TIMES OF CRISIS: BUILDING THE SKILLS FOR SUCCESSFUL

LEADERSHIP

AMY DORIN, LCSW, CEO AND PRESIDENT

COALITION FOR BEHAVIORAL HEALTH

EDYTHE S. SCHWARTZ, DSW, LCSW-REDYE SCHWARTZ CONSULTING, LLC

Housekeeping:• Slides are posted at MCTAC.org

• Questions not addressed today will be: • Reviewed and incorporated into future trainings and presentations

• Added to Q&A resources when possible

Reminder: Information and timelines are current as of the date of the presentation

Introduction & Housekeeping

What is MCTAC?MCTAC is a training, consultation, and educational resource center that offers resources to all mental health and substance use disorder providers in New York State.

MCTAC’s Goal Provide training and intensive support on quality improvement strategies, including business, organizational and clinical practices to achieve the overall goal of preparing and assisting providers with the transition to Medicaid Managed Care.

About the PresentersEdye Schwartz:Dr. Schwartz is currently available as a consultant to provide executive coaching and training and technical assistance in a variety of areas of leadership, management and organizational change. Dr. Schwartz has a long history in the field of mental health and is a strong proponent of the recovery movement. Her history of work in the human services field includes work in community behavioral health, and she has served as Board President of NYAPRS and most recently as the Director of Systems Transformation at NYAPRS before becoming a consultant.

About the PresentersAmy Dorin:Amy Dorin, LCSW, has a 35-year career in the health and human service arena, working in government, hospitals, and in complex not-for-profit organizations as a clinician, administrator, executive and consultant. She is presently the President & CEO of The Coalition for Behavioral Health. She has received a number of awards for her leadership in behavioral health service. She is also a fellow of the New York Academy of Medicine.

WHAT WILL WE TALK ABOUT TODAY?

‣ Let’s define and discuss the differences between leadership and management‣ Let’s explore the qualities of a great leader and the

skills required to become one‣ Let’s learn about executive decision making‣ Let’s explore what it means to be a “principled

leader” and discuss why that is so important in times of crisis

“GREAT LEADERS ARE NOT AFRAID TO ENGAGE INCONTINUOUS INNOVATION AND CHANGE, THEY OPT FOREFFECTIVENESS OVER EFFICIENCY, THEY ARECONSTANTLY OPEN TO LEARNING, THEY GENERATEENTHUSIASM FOR THE AGENCY MISSION AND THEYEMPOWER THEIR STAFF TO BE GOOD MANAGERS.”

(Zipple, Selden, Spaniol and Bycoff, 1994)

A GOOD LEADER!A good leader is one who has a clear vision of the role and the strengths of the organization, understands and remains passionate about the agency’s mission, is committed to providing quality services and is skilled in implementing his or her passion and commitment.

Zipple, Selden, Spaniol and Bycoff (1994)

Poll Question # 1Most of the fundamental differences between organizations are due to differences in the quality and effectiveness of the leadership.

oStrongly agreeoSomewhat agreeoDisagree

MANAGEMENT VS. LEADERSHIP

LeadersCreate vision

Are change agents

Focused on overall response

Take risk

Build relationships

Coach

ManagersCreate goals

Maintain the status quo

Focused on task completion

Control risk

Build systems

Direct

THE SKILLS OF

LEADERSHIP

‣ Develop a vision and a sense of mission

‣ Problem solve

‣ Apply creativity and ingenuity to work

‣ Identify opportunities and good times to implement them

‣ Analyze risks

‣ Develop consensus among relevant constituencies and

assemble strong teams to carry out plans

‣ Mobilize the necessary financial and other material

resources

‣ Persist in the face of discouragement and resistance

Edwards and Yankee, (1991)

EXECUTIVE DECISION MAKING

‣ Requires making tough choices

‣ Made by the person in charge

‣ Weighing alternatives and examining solutions

‣ Assessing risk

‣ May involve others

‣ May change in a crisis because the risk/benefit quotient shifts

WHAT MAKES A GOOD LEADER?

What are the attributes of a person that you want to follow?

WHAT MAKES A GOOD LEADER?

Think of a leader that you know or have known. What made them a good leader?

Poll Question #2

While some leaders are “born leaders” many leaders are “made”.

oStrongly agreeoSomewhat agreeoDisagree

“PRINCIPLED LEADERSHIP”

1. Leaders communicate a shared vision2. Leaders centralize by mission and decentralize by operations3. Leaders create an organizational culture that identifies and tries

to live by key values4. Leaders create an organizational structure and culture that

empowers their employees and themselves5. Leaders ensure that staff are trained in a way that helps them to

translate vision into reality6. Leaders relate constructively to employees7. Leaders access and use information to make change a

constant part of the organization8. Leaders build their organization around exemplary performers

Anthony and Huckshorn, (2008)

MUSICIANS MAY HAVE THEIR INSTRUMENTSAND ENGINEERS MAY HAVE THEIR

COMPUTERS, AND ACCOUNTANTS MAY HAVETHEIR CALCULATORS, BUT LEADERS ONLY

HAVE THEMSELVES

WILLIAM A. ANTHONY

PLANNING FOR CHANGE

We can never be totally in control. Even though our actions shape and are shaped by change, we are just part of an evolving pattern.

ØRethink what we mean by organization, especially the nature of hierarchy and control

ØBe open, honest, respectfulØLearn how to use small changes to create large effectsØBecome nimble and learn to “pivot”ØLive with continuous change as a natural state of affairsØCOMMUNICATE COMMUNICATE COMMUNICATEØBe open to change and embrace it

Questions and Discussion

Visit www.ctacny.org to view past trainings, sign-up for updates and event announcements, and access resources

Please send questions to: mctac.info@nyu.edu

Logistical questions usually receive a response in 1 business day or less.

Longer & more complicated questions

can take longer.

We appreciate your interest and patience!

RESOURCES

‣ Anthony, W., Cohen, M., Farkas, M., Gagne, C. (2002). Psychiatric rehabilitation, second edition. Boston: Center for Psychiatric Rehabilitation.

‣ Anthony, W.A., and Huckshorn, K.A. (2008). Principled leadership in mental health systems and programs. Boston: Center for Psychiatric Rehabilitation.

‣ Brody, R. (1993). Effectively managing human service organizations.Newbury Park, London: Sage Publications.

‣ Edwards, R and Yankey, J. (1991). Skills for Effective Human Services

Management. Silver Springs, Md. NASW Press.

‣ Zipple, A., Selden, D., Spaniol, L., Bycoff, S. (1994). Leading for the future:

Essential characteristics of successful psychosocial rehabilitation program

managers. In, The Publication Committee of IAPSRS (Eds.), An introduction to psychiatric rehabilitation (pp.385-392). Columbia, Md: International

Association of Psychosocial Rehabilitation Services.