Lead Consultant and Delivery ManagerAdriaan Héfer

Education

Relevant Experience

Summary of Experience

Business and ICT Solutions Design and ImplementationProvided strategic consulting, business development and has deep delivery management experience across various business and ICT projects in Southern Africa. And UK. Focused on understanding and formulating the client’s business and ICT strategy, and advising how best to leverage technology to increase bottom line profits. Specialist in digital solutions, mobile technology, internet technology, cloud computing, ECM (Enterprise Content Management), document and records management, workflow, call centre and BPO solutions.

Main programs included:• Design, development and Implementation of online retail business including business

strategy, operating model, financial model and digital marketing strategy.• Delivery of ECM solution and digitisation project at Lesotho Revenue Authority • ECM strategy development (including Business Design) for Swazi Revenue Authority• Implementation of ECM solution at SA Parliament and Cape Provincial Government.• BPR exercise and process automation (workflow and ECM) software design and

implementation at numerous South African life assurance and pensions companies.• ECM solution design and delivery management at health care and banking clients in the UK.• ICT /business strategy development and alignment at major life assurance companies in SA.• Implementation of Call Centre solutions for Telecoms, and Retail clients.• Streamlined business processes and implemented IVR and website apps at Oil company .• ICT Solutions design and delivery to multiple Mobile Telecommunications Network

Operators in Southern Africa.• CRM solution design at Land Bank SA.

Business Process Outsource SolutionsDetailed design, plan and mobilisation of turnkey BPO solutions to multiple major pension funds and pension fund administrators in Financial Services sector. Company Director .

Business Development and Company Startups in AfricaIncluded sales and marketing activities, account management, management of multiple concurrent projects, vendor and stakeholder management, programme and portfolio management and identification of suitable partner companies. Extensive African network.

Adriaan Héfer is a very experienced business consultant and delivery manager (20 +years) with a strong technology background. Adriaan has been involved in numerous Revenue Authority, Financial Services, Government, Health Care, Oil, Retail and Telecoms programs in Southern Africa and the UK.

His experience includes, but not limited to:• Strategy and road map formulation • Business design and implementation• Business case formulation• Business process design and management• Digitial solution conceptualisation and delivery• Design and delivery management of software

solutions and applications.• Business development /startups in Southern Africa

• BSc Degree with Computer Science Honours from UCT• Diplomas in Systems Analysis & Design and Project

Management and is a certified Prince2 Practitioner• Diploma in Freelance Journalism from the London School

of Journalism.