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CHU T4CH
Le Van Phong
UY BAN NHAN DAN HUYEN CON DAO
S6: 0254 /UBND-VHTT
V/v trien khai dp dung BO Quy tac Ting x-tr' van minh du lich.
CQNG HOA XA HQI CHU' NGHTA. VI) T NAM DOc 14p — Ty. do — Hanh phuc
Con Dao, ngay A 0 nam 2017
Kinh PhOng Van h6a va Th6ng tin; Ban Quan ly Khu du lich quoc gia; Ban quan 13', Di tich Con Dao; Ban Quan 15/ Vuon Quoc gia C6n Dao; Cac doanh nghiep kinh doanh dich vu du lich; Chi hOi du lich huyen Con Dao,.
Nham tang cuang cong tac quan 1/ nha nu6c ve du lich va dinh huong hanh vi, thai dO, thOi quen, cach frng xfr van minh ctia to chirc va ca nhan khi tham gia cac hog Ong du lich; ngay 02/3/2017, BO Van Ma, The thao va Du lich ban hanh Quyet dinh so 718/QD-BVHTTDL ye viec ban hanh BO Quy tac ting VI' van minh du lich; UBND huyen ph6 Bien tai cac don vi quan ly cac khu du lich, diem du lich, cac di tich va danh lam thang canh, cac doanh nghiep kinh doanh dich vu du lich, Ong d6ng dan cu tai cac diem du lich tren dia ban huyen nhu sau:
- De nghl cac co quan, don vi ddng nhdp ding thong tin dien tir cila BO VA-1 h6a, The thao va Du lich - Trung tam th6ng tin du lich http://byhttdl.gov.vn/ a dang tai BO Quy tac ling xf.r van minh du lich.
- Cac t6 chirc, ca nhan co lien quan den hog dOng du lich trien khai ap dung BO Quy tac Ong xir van minh du lich tai co quan, don vi, co s6 kinh doanh de dia phuang tr .& thanh diem den an toan, than thien va van minh.
UBND huyen Con Dao de nghl cac ca quan, don vi, cac doanh nghiep king doanh du lich, cac khu dan cu quan tam thuc hien./1
(Dinh kern BO Quy tac (ing xie van minh du lich- Ban hanh theo QuA dinf7 so 718/QD-BVHTTDL ngay 02/3/2017 clia .6" 0 tnr&ng BO Van hoa, The tha va Du lich).
Nai nhfin: - Nhu tren; - SO du lich (b/c); - CT, cac PCT UBND huyen; - Lux VT-VHTT. kyv
QUYET DTNH ye vice ban hanh Be Quy tic Ung xtr van minh du
BQ TWANG BO VAN HOA, THE THAO VA DU
Can dr Nghi dinh so 76/2013/ND-CP ngay 16 thing 7 nam 2013 dr? ':hinh ph quy dinh chirc Ming, nhiem vu , quyen han va co au to chirc cira B6 her , The thao va Du lich;
Can cit. , thi 14/CT-TTg ngay 02 thing nam 2015 cUa ttrong Chinhphei ve viec tang ctreng cOng tic pan 1)% nha•ntrac, khac phuc yeu kern, th ay plat trien du lich;
Can cir Thong bao so 11/TB-VPCP ngay 10 thing 1 nam 2017 dia. Van phi ng Chinh phil thong bao ket luan ciaa. Truing ban chi dao Nha nu& ve Du lic tai cuOc hop Ban Chi dao;
Xet de nghi cola Tang cuc truang Tang cuc Du lich,
QUYET DINH:
DiLl 1. Ban hanh kern theo Quyet dinh nay Bo Quy tic D ing xii• van minh du I ch.
Dieu 2. Quye't dinh nay co hieu lye tir ngay Ditu 3. Tang cuc tr•ang Tang cuc Du lich, Chinh Van phong Bo , Giam
doc cac So. Du lich, Si Van hoa, The thao va Du lich cac tinh, thanh phO truc thuac Trung trang, Hiep hei Du lich Viet Nam va cac to ch&c, ca nhan cc') lien guar tai hoat Ong du lich chiu trach nhiem thi hanh Quyet dinh nay./AL
Pzh - Thu Mang Chinh phi,' we ban cool_ 1{T. BQ TRUE
T121.5b. - Pho Thu Mang CP Dirc Dam o' bcio MO;
S6: -Pg /QD-BVFITTUL
BO V N HOA, THE THAO VA DU LICH CONG HOA XA. HOI CHU NGHIA VIET NAM rlo - Ha ntulAc_
Ni,Z) ngayng liana 2017
- BQ truang (c/e bao cat)); -
- Ban Tuyen giao TW; - VAn ohong Chinh ph6; - Cly ban VHGDTNTNND Quoc hOi; - UBIND cac tinh/thanh trac thuQc TW; - Cactrtron g BQ VHTTDL; - Cac c a quan, clan vi thuQc BQ; - Sa Da lich, Sa VHTTDL; - Higp hQi Du lich Viet Nam;
t/ - ang TTDT BQ VHTTDL, TTTT Du lich (de clang tai); - Bao VH, Bzio DL, Tap chi Du lich (eie: clang tai); - Lim: VT, TCDL (Vu LH), THg (5b). 100
HuS, nh Vinh Ai
BO VAN HOA, THE THAO VA DU LICH C()NG HOA XA HOI CHU Na11A VI.Vf NAI DOc - Ty. do - Hanh pink
13Q QUY TAC UNG Xt. VAN MINH DU LICH (Ban hanh theo Quyit clinh so 718/0-BlifITML ngay 02 thcing 03 !Om 2017 •fecr B¢ trtrang B¢ VcIn Ma, The Chao va Du lich)
CHU'ONG QUY DINH CHUNG
Dieu 1. Kliai ni@r ■
B'cj Quy tat rng xCr van minh du lich IA nhitng quy Binh mang tinh chuan myc nharn dinh huong hanh vi, thai do, thai quen, cach thin img xir van minh ctia t6 chirc va ca nhan khi tham gia cac hoat Ong du lich.
Dieu 2. D6i ttro•ng, phurn vi dp dung
I. Khach du lich IA ngtrai Viet Nam di du Lich trong nuoec va nuac ngoai; ngt nu& ngoai di du lich Viet Nam;
2. Cac to ch(rc, cd nhan tham gia hoat Ong kink doanh du lich; 3. Cong ding clan cu tai cac di&n du lich.
CHIXONG II NO! DUNG BQ QUY TAC
Dieu 3. Nhf•ng dieu can lam a6i khach du lich Muc 1. NOi dung quy tric &rig xti• 1. Tutin thu cac quy , dinh, quy hoat Ong, bin bao, huong din cua
ngtbi quan lY tai diem den hoac khi sir dung dich vu giao thong cong cong; quan sat, tuan thu bin chi cign tai nhA ga, ben tang, Ichu du lich, diem du lich.
2. XL hang theo thir tu khi sir dung cac dich . vu hoac tham gia cac boat tai nai cong cong; tru tien giUp d6 ngtrai Ian tuoi, ngtrai tan tat, tre em, phu
3. Tuan thu gia giac, ton trong cac thanh vien trong doan khi di du lich tap
4. Sir dung trang phuc lich su, phu hop khi di du lich; mac trang phuc nghiem tac khi tham quan tai nhimg nai the( tu tin nguOng ton nghiem, nghla tranE liet s5%, le hQi truyen thong.
5. Ton trong van haa, ton giao, tin nguang, phong tuc, tap quart cua cong long clia phuang tai diem den.
don na.
the.
vu, dat dich"vu truac
g tong luting va kic
g cong, vui chai lard
rang, khach san; kien
vng; giir gin, bao v
6. Len ke poach, tim hieu truck ve diem den va dicl khi di du lich.
7. Chuan 1)1 hanh 1Y gon gang, clang g6i can then, dU thfrac theo quy
8. f.ing xir van minh, than thien, gift trot to nai CO manh.
9. Lay till:1.c an, do uong vim do dOng khi di an 6• nha soat viec stir dungy rugu, bia, do u6ng c6 con khi di du lich.
10. Coy Cothirc bao vo moi twang, tiet kiem nang 1 cong trinh van boa, kien true, canh quan khi di du lich.
11. Ong ho cac to chirc, ca nhan hog Ong du lic thien vffi mei truang, xa hOi tai diem den; mua cac san ph xuat tai dia phuang.
12. Khong chen lAn, xo day, gay on ao mat tilt to .va di du lich.
13. Khong virt rac, k.hac nh8, di ve sinh bira bai va h , khong duac phep.
14.Khong khec, ve len tuang, tuong, bia da, 6 -y xan hai hoa, be canh, dm dap len bai co, treu choc vet nuoi t va nai cong cong.
15. Khong stir dung san ph&n-1 tix cac loci dOng, thoc can dirgc bao ye.
16. Khong c8 tinh quay phim, chup anh tai nhQng khong tao dang phan cam khi chup anh tai nhang nai ton
17. Khong ray hang Ma., san pham, do dOng khong tl
18.KhOng mua ban hang hoa khong ro nguOn g6c x du lich.
19. Kh8ng di du lich tai nhang nai khong dam ba xay ra dich benh, thien tai.
20. Khong vi pham phap luet khi di du lich.
Muc 2. Tom tat quy tac ling xir
1.Tuan thu cac not quy, bang chi an khi di du lich.
2. Xep hang theo thO
3. Di dung gi•, ng8i ding ch6.
4. Trang phuc lich so, phii hap.
41
co hanh vi bao luck
có trach nhiem, tha mvadoluuniemsa
t thu6c 16 6 nhang nc i
cong trinh. kien true i cac khu, diem du lie
vet hoang da, cac to i
nai khong dugc phe, ghiem.
uOc ve minh.
at xir, hang cam khi
an ninh, an toan; n
5. Ton trong sv khEic biet ve van hod va cong d6'ng dia phuong. 6. Len ke hoach truac khi di du lich. 7. Hanh 1Y gon gang. 8. fing xir van minh, than thien, vui cho'i lanh manh. 9. L4y thirc an, dEi aing vita du dung. 10.Tiet kiem nang luang, bao ve mai tru&ng. 11. Ong h*O cac san pham va do hru niem san xuAt tai dia pinrang. 12.Khong chen1an, xo day, gay on ao, mat trat tv. 13.Khong virt rac, khac nho, di ve sinh va but thuoc la bira bai. 14.Khong pha hoai moi trtiong, canh quan khi di du lich. 15.Khong sir dung san pham tit cac loaf Ong, thvc vat hoang da. 16.Khong co tinh quay phim, chup anh tai khong duvc phep. 17.Khong Fay do khong thuOc ve minh. • 18.Khong mua ban hang hoa khong ro ngthOn gOc xuat xir. 19.Khong den cac khu vino khong an toan. 20. Khong vi pham phap luat khi di du lich.
Myc 3. Thong die") s4" (mg xir van minh ctia khach du lich
Van minh • Tv trong ▪ Trach nhim
-
Dieu 4. Nhl•ng di&I can lam ciOi voi to chirc, ca nhan kinh doanh du lich
Myc 1. NOi dung quy tac (vng xer 1.
Tuan thin phap luat va cac quy dinh cua dia plurang trong kinh doanh du
2. Niern yet cong khai va ban dung gia dich vu, khong ban cao han gia niem yet.
3. Tu van trung thvc, day du ve san pham, dich vu cung cap cho khach du Lich.
4 Cung cap hang Ma, dich vu dUng so luting, chat luting cho khach du lich.
5. I:Frig xtir dung mvc, than thien, tranh nhiem, ten trong khach hang. 6.
Canh tranh lanh manh, giir uy tin trong quan he veri khach hang, doi tac.
7. Co trach nhiem vai mai truong va xa hei trong hot Ong kinh doanh du
8.Cung cap day dit thong tin ve cdc quy dinh cila pi tip luat, not quy cua
diem den, each thirc sir dung dich vv; thong tin ve van hoa, tap quan, tin nguang tai diem den; CO bang nei quy, huong dAn, canh bao khdch du lich ve' heat dOng
du lich tai diem den.
9.SAn sang, tich cvc 118 trg khach du lich trong truis g hgp xay ra tai
rui ro lien quan den trach nhiem va khi c6 yeu cau.
10. Khans cung cap cac san pham, dich v1,1 khong d. m bao chat luting
khong ro ngu'on gec xuat
11. Khong cheo keo, deo barn, nai ep khach du lich.
12. Khong co hanh vi, thdi d6 phan biet dei xis vai ch du lich.
•
13. Khong igi dung thbi diem (long khach de nang gia, ep gia, cung ca
dich vv kern chat lugng cho khdch du Itch.
14. Khong xa thai, sir dung nguyen vat lieu gay ac dOng xau tad mCi
trtrOng.
15. Khong sir dung thuong hieu chirc, ca n an kinh doanh du lici
khac de quang ba cho san pham cua minh.
iVit.ic 2. Toni tit quy tic irng xis
1. Tuan tlait phap luat kinh doanh du lich va phdp lu t lien quan.
2. Niern yet tong khai gia, dich vv.
3. Thong tin trung thus ye san pham, dich vv.
4. Cung cap dich vv, hang hoa darn bao s6 luting, c at ltrgng,
5. Than thien, trach nhiem, ton tong khach du lich.
6. Canh tranh lanh manh, giu uy tin.
7. CO trach nhiem vai moi truong va xa hOi;
8. Cung cap day du thOng tin ve diem den.
9. SAn sang h8 trg khach du lich. , 10. Khong cung cap hang h6a, dich vu kern cha luting, khong ro nguon
goc xuat
11. KhOng cheo keo, deo barn khach du lich.
12. Khong phan biet dei xix vai khach du lich.
13. Khong lgi dung thoi diem Tong khach de ep ach du lich.
l ich.
14.Khong xa thai gay 6 nhie'm moi truang.
15.Khong su dung, gia mao thuong hieu cua don vi khac.
Niue 3. Thong dip ve (rug mir van minh caa t6 chat, ca nhan kinh doanh du lich
• Chuyen nghiep • Thuong hieu • Chat luting
DiLt 5. Nhil.ng (lieu can lane dOi veri doanh nghii;:p 1r . han h
Niue 1. NiC dung quy tat ring xir
1. Tuan thu phdp luat ve kinh doanh lfir hanh va phap luat lien quan.
2. Tu van day du thong tin, truing thgc ve thuong trinh du lich, dich vu g cap cho khach du lich.
3. Dan-, bac, cung cap cac dich vu theo &mg thuong trinh du lich da cam ban cho khach du lich.
4. Sir dung dich vu uy tin, darn bao chat luting, an toan de phyc vu khach. 5. Canh tranh lanh manh, giti uy tin trong quan he vesi khach hang, d6i tac. 6. H3 tro• khach du lich trong truang hop Nay ra tai flan, rui ro khi di du
licr
7. Giai thich, hung dan, nhac nha khu)4n cat) khach du lich ve moi true rng, van Ma., tap quan, quy dinh phap luat truck va trong qua trinh di du lich.
8. S1.1r dung hugng dan vien dugc cap the hung dan va có kinh nghiem de phy c vu khach.
9. Xay dung thuong hieu, san pham dich vu du lich chat luting phuc vu kha 2h.
10. Ong h6 hoat Ong du lich tong dong, du lich có trach nhiem, clang gap kinh to dia phuong.
11. Khong to chirc thuong trinh du lich tai nhimg not khong dam bdo an
an toan cho khach, nhirng nai xay dang ra thien tai, dich benh. 12. Khong de ngtrai nuac ngoai lgi dung "nap bong" kinh doanh 1Cr hanh op phap.
13. Khong sir dung thuong hieu, san pham, hinh anh cua doanh nghiep lir khac de quang cao cho san pham cua minh.
Cu!
ket
cho
ninl
bat
han
14. Khong dugc "ba rai", thieu trach nhiem voi khach u lich.
15.Khong lgi dung, thu lgi bat hgp phap ta khach du lj h.
16.Khong co alai (16' va hanh vi phan biet d6i xir 1 ach du licit
Niue 2. Tom tit not dung quy tic
1.Tuari thu phap luat ye kinh doanh la hanh.
2. Tu van trung thuc, day CHI ve chuang trinh du lich v cac dich vu.
3. Cune, cap day 61 dich vu theo chuang trinh du lich • a cam ket.
4. Sr dung dich vu uy tin, chat lugng, an toan de phyc vu khach.
5. Canh tranh lanh manh, uy tin.
6. Tich cuc ho trg khach du lich trong trung hap xay ra rid ro.
7. Huang cik, khuyen cao ve quy dint: phap 11.14, tap suan nai den truoc va
trong qua trinh di du lich.
8. Sir dung huang dan vien dugc cap the va có kinh n hiem.
9. Xay dirng thuang hieu lu hanh.
10.Uneh6 du Itch có trach nhiem, clang gap cho kirk to dia phuang.
11, khone, chirc dua khach tai nal khong dam bac) n man.
12. KhOng de nguai nuac ngoai lgi dung "nUp bong" kinh doanh.
13. Khong sir dung thuang hieu cua doanh nghiep 1 hanh khac quang b
cho san pham cua minis.
14. Khong dugc "ba rai", thieu trach nhiem vari khac
15.KhOng thu lgi bat hap phap khach.
16. Khong phan biet d6i xir vai khach.
Niue 3. Thong Cli4 ve irng xir' van minh d i anh ngh4 la hanh
• Chuyen nghiep ■ Uy tin ■ Chat lugng
Dieu 6. Nh•ng dieu An lam dt)i tureen din v en du lich
Muc 1. NOi dung quy die irng xir
1.De cao dao dire nghe nghiep c -a' a huang dan vien d61 vai khach du lj
va diem den.
2. Phuc vu khach theo dimg chucrng trinh cong ty la hanh cid cam ket
khach du lich.
3. Than thien, trach nhiem, nhiet tinh trong khi hu'ng clan khach du lich.
-h
ai
6
4. Lam thi hiin thai dg, hanh vi ton trong khach du lich.
5. Tieh cyc ho tra khach du lich trong truang hgp xay ra tai Han, rui ro khi
u lich trong '<ha nang va trach nhi8m Iiin quan.
6. Sir dung trang phyc phis loop, lich sir trong thin gian phgc vu khach du tic
7. Thuang xuyen nhAc nha, khuyin cao khach du lich ve van hga, tap quan va de quy dinh phap luCtt trong qua trinh phyc vu khdch.
8. Kh6ng cung cAp thiiu thong tin va khong trung thug vg• khach.
9. Khong dua khach tai nhang nai khong darn bao an ninh, an town.
10. Khong cau kit vai lai xe, diim mua sAm, dan vi cung img dich vu d8 truc Igi tir khach du lich.
11. Khong dugc bo rai, khong phye vu khach trong truang hap xay ra s•
12. Khong tuyen truycn, thiiu sai *11 v8 duang 161, chu truang chinh Ddng, Nha nuac, v8 van hoa, dat nugc va con nguai Vi8t Nam.
13.Khong co thai d6 va hanh vi phan bit doi xir vai khach du lich.
Myc. 2. Tom tAt quy tac t•g 1.Di cao dao dirc ngh8 nghi8p cua huong vien. 2. Phyc vu khach theo dimg chuang trinh du Ugh. 3.Than thi8n, trach nhi8t tinh. 4. Ton trong khach. 5. Tich cyc 11. 76 trg khach du lich trong truang hop xay ra rui ro. 6. Sir dung trang phyc phis hap, lich six. 7. Khuyin cao khach du lich tuan this phap luat va ton trong van h6a, tap tai diim din. 8. Khong dugc cung cAp th8ng tin thiiu trung thug vgi khach. 9. Khong dua khach nhfing nai khOng dam bao an toan. 10.Khong dugc tryc lgi tir khach du lich. 11.Khong b6 rai khach trong truang hop xay ra six 12. Kh6ng tuyin truy8n, giai thi8u sai tech v8 duang 16i, chil truang cua Nha nu& va van hoa Vi8t Nam.
13.Khong phan bit d6i xir vai khach.
di
co.
cua.
qua
Dan
7
Muc 3. ThOng diep ye frng xir van mink dOivoi hu ' .ng dfin vier)
• Chuyen nghiep ■ Than thien • 'feu nghe
Di61 7. Nhiing, (lieu can lam dOi voi co . lull tru u lick
Mvc 1. NOi dung guy tac irng xir
1. Sir dung san pham, dich vu an town, chat luang, c nguOn gOc xuat xir d cung cap cho khach du lich.
2. Cung cap du ve s6 luong, cliing Lieu chuan chit Itrong cac dich vu d guang cao va ban cho khach.
3. Nhan vien mac trang pi -11,1c lich su, pr. gang, sach se, phis hap voi con vie'c; c6 ding phuc rieng cho tirrm bO phan; khuyen khichnqac trang phuc truye thOng dan tic.
4. GiQ' gin ve sinh ca nhan, ve sinh nai lam viec, ve sinh moi throng tron va ngoai ca sa ltru trig du lich.
5. Ong xir dimg muc, ton trong ldzach hang, chuy n nghiep, an can, ch dao, niem n6, tan tarn, than thien khi phuc vu khach du lic
6. Cau thi, Lang nghe gip y tir khach hang va cha thanh trong phuc v khach.
7. Niem yet cOng khai gia va cac dich vu.
8. Sir dung cac vat lieu than thien moi truing hoac san xuat tai di phuang de phuc vu khach du lich.
9. Co trach nhiem voi tong ding dis phucmg.
10.Kt-long c6 thai do , hanh vi phan biet d6i xix vai 1 ach du lich.
11.Khong sir dung thuong hieu cita don vi khac; loa , hang sao Chong dim de guang cao cho dich vu caa mink.
12.Khong xa thai gay tac ding xau den moi throng, canh quan.
13. Khong sir dung trang thiet bi 'thong dam bao an
du lich.
14. Khong lai dung thai diem ding khach de ep gia chat luong cho khach.
toan phuc vu khac 1
cung cap dich vu kern
8
Myc 2. Tom tat quy tic xir 1. Sir dung san phdm, dich vu dam bao ve sinh, an toan phuc vu khach. 2. Cung cap du s6 luting, dung tieu chuan 'ch .& luting cac dich vu da cluing cdo va ban cho khach.
3. Trang phuc lich sir, gon gang, sach se, co ban sic. 4. ye sinh mei truong sach se, trang trong trong va ngoai ca s& ltru trU du lich.
5. An can, chu dao, niem no, than thien, chuyen nghiep voi khach. 6. Ling nghe gep y va chin thanh trong phtic vu. 7. Niem yet cong khai gia va dich vu. 8. Sir dung cac vat lieu than thien voi mei truong. 9. CO trach nhiem v•i cong deng rlia phuang. 10.Kheng phin biet dei xir voi khach du lich. 11. '<hong
12. Kheng
13.Kheng , 14. Kilt-mg
chit luong.
Muc 3. Thong (lib ve ring xir van minh ati vol co's& hru trn du Lich • Sach se o Than thien • Deng be ▪ Chuyen nghiep
. X Dieu 8. Nhfing dieu can lam do'l vo• don vi van chuye'n khach du lich Myc 1. Nii dung quy fie tiug xir 1. Cung cap dich vu dam bao an toan, van minh, than thien vii khach du
Lich.
2. Nghiem tuc huong clan khach sir dung cac dich vu tren phuang tien, sir dung cac trang thiet bi cal he, ciru nan, thoat hiem; Inning ciAn cac phuang an,
nt.ng thoat hiem khi xay ra sir co tren phuang tien. 3. Kiem tra dieu kin an toan cua phuang tien van chuyen khach du lich tru6c khi khai hanh.
4. Sir dung ngueri dieu khien phuang tien dam bao sire khoe N/A co di] giiy phep hanh nghe, co kinh nghiem va 1(5' , nang yin chuyen khach du lich.
sir dung thuong hieu, loai, hang sao kheng ding de quang cao. xa thai gay tic deng xiu den mei truong.
sir dung trang thief bi kheng darn bao an toan de phuc vu khach. loi dung thoi diem (tong khach de ep gia, cung cap dich vu kern
9
5. D(Si xir an can, than thien vai khach du lich.
6. Dam bao phuang tien luon sach se, lich st ar tro khach.
7. Sir dung phuong tren có trach nhiem vai mai truan
S. Khong dua vao sir dung ,phtrang tren khong dam hoac chua duct clang 14, clang kiem de van chuyen khach
, 9. Khong sir dung phuang tien thieu trang thiet bi c thi8t bi ciru hO ciru nan khong dam bao chat Itrang de phuc
, 10. Khong van chuyen khach du lich vao cac khu vtrc tiet, dia hinh khong darn bao an toan cho du khach.
11. Khong tranh gianh khach, chen 16.n, gianh du& thong.
12. Khong cha vtrat qua so nguoi theo quy dinh tren
Mile 2. Tom tit not dung quy 6e.
1. Cunt.: cap dich vu an toan, van minh than thien.
2. Huang an khach sir dung phu'ong tin tong cu c hiem tren phtrang tien.
3. Kiem tra phuang tien truac khi k.h&i hz.knh.
4. Sir dung ngtrai dieu khren phuang tier) chuyen nghi"p.
5. An can, niem na, than thien.
6. Dam bao phuang tren luon sach se trong qua trinh
7. Co trach nhiem vai moi truang
8. Khong sir dung cac phuang tien khong dam bao an toan k9 thuat.
huctng tien.
huc vu khach.
g qua tranh phuc vu
va xa hOi.
bao an toan k9 thuat u lick.
'ru hO, cin.t nan, hoac vy khach du Lich;
cam, khu vug Ca thai
g khi tham gia giao
nan, ky, nang thoat
, 9. Khong de' thieu va si:r dung trang thiet bi ciru hO, c' chat luong.
10.Khong van chuyen khach vao khu vuc cam, khu
11. Khong tranh gianh khach, chen lAn, gianh duo' thong.
12.Khong cher qua se nguai theo quy dinh.
Muc 3. Thong di0 ye Irng van minh doi, vo khach du lich
■ An toan • Chuyen nghiep ■ Than thien
nan khong dam bao
c khong an toan.
g khi tham gia giao
dun vi vtin chuytn
10
Dieu 9. Nhi•ng diet, can lAm dOi voi nha hang, co . so. cung ctlp dich vu An ming
, Mite 1. dung quy tac Zing
1. Tuan thit nghiem ngat quy trinh ve sinh an toan thirc phArn trong bao quan, the bien thirc an, do ueng.
2. Niem yet thuc don, gia cong khai va killing ban cao han gia niem yet.
3. Phuc vu khach hang tan tinh, chu dao, chuyen nghiap, an can.
4. tlu den sir dung nguyen lieu &roc san xuat tai dia phuong de the bien mon an.
5. Co Y thdc trash nhiam vcri mai truang va xa hOi.
6. Khong sir dung cac nguyen lieu khong darn bao chat luong, khong ro ngt on gOc, xuat xir de the bien man an phuc vu khach.
7. Khong sir dung phu gia, nguyen lieu gay hai cho sirs khoe con ngtrai.
8. Khong sir dung cac loci dOng, thus vat hoang da doge bao va, cac loci co ngt y co bi tuyat chimg de the bien mon an.
9. Khong loi dung thai diem clang khach de ep gia, cung cap dich vu kern chat luong cho khach.
IVInc 2. Tom tat quy tAc (Eng xir 1. Tuan thii quy trinh ve sinh an toan thus pham trong bao quan, the bien
thirc an, do &mg.
2. Niem yet thirc don va gia cong khai.
3. Phuc vu tan tinh, chu ciao, chuyen nghiap, an can.
4. Liu tien sir dung nguyen lieu dia dia. phuong.
5. CO trash nhi 'am vbi moi tool -1g va xa hOi.
, 6. Khong sir dung cac nguyen lieu khong dam bao, khong ro ngu6n gec, xua.
7. Khong sir dung phy gia, nguyen lieu khong c6 lai cho sire khoe con ngtthi.
8. KhOng sir dung cac loci Ong, thirc vat hoang da duvc bao va de the bien mor. an.
9. Khong loi dung thei diem Tong khach truc lai.
1 1
Muc 3. Thong diep ve frng xii van minh dOi voi rtha hang, co . can ca p dich vu an uong
■ Ve sinh, an than • Van mini? • Chuyen nghiep
Dieu 10. Nhang ditiu can lam dOi vo• niemi mua sim phuc vu khach d lich
Myc 1.NcA dung quy tic img sir
1.Niem yet gia cong khai Va khOng ban cao hon gia iem yet.
2. Tu van, cung cap thong tin trung thyc ve hang boa cho khach du Lich.
3. Co thai dO than thien, nhiet tinh, niem khi phyc vy du khach.
4. Tich cyc ho trot khach du lich trong viec bao quan &mg goi, van chuye hang boa va thutyc xuat canh, nhap canh (neu co).
5. Canh tranh lanh manh, gia uy tin vai khach hang, 6i tac.
6. till den hZni tq ban the san vat, hang boa du.gc s n xuat tai dia phtran cac mat hang than thien vai mai truizmg.
7. KhOng ban hang gia, hang hoa khong darn bao chat It•anct. , khong r nguen gee xuat xir cho khach du lich.
8. Khong "cheo keo", deo barn, ep khach du lich mua hang boa.
9. Khong "noi thach", ban gia cao gap nhieu Ian gia tri cna hang hoa c
khach du Lich.
10. Khong tiep tay cho huang dan vien, lai xe, ngu i mai giai thu b
chinh tix khach du lich.
Muc 2. Tom tit quy tic irng xir
1.Niem yet gia cong khai.
2. Cung cap thong tin trung thixc ve san pham.
3. Than thien, nhiet tinh, niem no%
4. H8 trq khach bao quan, Clang gal, van chuyen hang hoa.
5. Canh tranh lanh manh, git1 uy tin.
6. 'Yu den ban cac san vat dia dia phuang, than thien vbi moi truang.
7. Khong ban hang gia, hang kern chat ltrang, khong rO nguOn g6c, xuat x .r.
8. Khong "cheo keo", deo barn khach du lich.
9. Khong ban gia cao gap nhiau Lan gia tri cua hang h6a.
12
10. Khong thu Igi bit chinh tir khach du lich.
Rive. 3. Th8ng dqp ve (mg sir van mink dm diem mua sAin phvc vu kh ch du Lich
• Uy tin • Chat luerng • Than thien
Dieu 10. Nhiing dieu can lam cloi voi diem tham quan, diem du lich
Mvc 1. N8i dung quy tart frng xii
1. Darn bao moi truang canh quan sach dep, than thien.
2.136 tri nha ve sinh sach se, thUng dung roc o nai thuan tien, than thien voi mo tru.ang canh quan.
3. Ling xir dung mix, than thien, ton trong khach du lich.
4. Lip dat cac bien chi cll.', huang d:g.n du lich, bang not quy, bien canh bao de am bao an ninh, an toan cho khach du lich.
5. Dat quay thong tin, bang chi dan tai nai de thiy, de nhin, thuan tien cho kh h du lich.
6. Cung cap dick vu tien lgi cho du khach nhu tra cuu thong tin.
7. Tiep nhan va nhanh thong giai quyet phan h6i cUa du khach.
8. CO trach nhiern vai moi truang va xi h6i.
9. Khong cung cif) dich vu khong darn bao chit lagng.
10. Khong tang gia dich vu, ye tham quan dOt xuit khong co ke hooch va kho g thong bao trtroc.
11. Khong CO thai do phan biet d6i xir vai khach du lich.
12. Khong de canh quan moi twang "nhech nhac", xa thai bira bai.
13. KhOng cte" hien tugng an xin, an may, trOm cap, cheo keo khach du lich tai c diem tham quan.
14. Khong khuyen khich khach du lich cho tien nguai an xin, tre em.
15. Khong de khach char dgi qua lau khi xay ra su . co. Neu xay ra sk.r c6 hay giai thich, xin loi va mong dugc th6ng cam.
Mvc 2. Tom tat quy tAc frng xir
1. Darn bao moi truang canh quan sach se, than thien.
11.."
13
2. Bo tri nha ve sinh sach se, thing dung rac o nai th an tien.
3. Than thien, ton trang khach du lich.
4. Lap dint cac Bien chi dan, huc:mg da'n du lich da bao an toan cho d.
khach.
5. Dat quay thong tin ; bang chi dan tai nai- de th.ay, d= nhin.
6. Cung cap dich vu tien1oi cho du khach.
7. Tiep nhan va giai quyet phan hei cilia du khach.
8. CO trach nhiem voi moi twang va xa
9. Khong cung cap dich vu khong dam bao chat lugn
10.KhOng dugc tang f2.1a dich vu ma khong có ke ho ch.
11.Khong dugc phan biet doi xir voi khach du lich.
12.Khong de canh quan moi truang O nhiem, xa thai bira bal.
13. Khong de xay ra tinh trang "cheo keo"; an xin, a may.
14.Khong khuyan Ithich khach du lich cho tien ngt.ry i an xin, tre em.
15.Khong de kh :ch cite' doi qua lau khi xay ra str co
Mttc 3. Thong dip ve irng sir van mink chit die tham quan, diem d lich
• Sach se • Hap clan • Ban sac • Than thien
Dieu 11. Nhi•ng ditu can lam doi vo• Ong dung clan ctr
Myc 1. NOi dung quy Umg xil.
1.Lich stx, not leri hay, cir chi dep, than thien kh ch du lich.
2. Nhiet tinh chi dan, giup do du khach khi co yeu c
3. Xep hang theo thin tu, khong chen tan x6 day i sir dung cac dich
hoac tham gia cac hoat dOng tai nai cong Ong.
4. Ton trong, giup do, Liu lien, nhugng throng cho 1 ach du lich.
5. Sir dung trang phuc lich su, phit hop.
6. Coy thirc, trach nhiem bao ve canh quan va moi truang; gia gin ve si h
nai a va nai cong cong; hu•ng Ung cac phong trio xa ho ve bao ve moi truan
7. Tuan thit cac quy Binh, bang chi dart, bien bao tai cac khu, diem du lich
8. Gitir gin ban sac van hoa dan tOc caa cong dOng.
9. Giir thai d8 nha nhan, lich sv khi giai quyk sv co d6i voi khach du 116.
10. Khong "elle() keo", deo barn khach du lich.
I 1 . Khong có noi, cir chi, hanh vi the) vac, thieu van Ma, treu ch9c hay co lanh Ong khict-m nha vOi khach du lich.
12.Khong có hanh vi, ca. chi ky thi, phan biet doi xar vai khach du lich.
13. Khong tranh gianh, gay g6 vai '<fifth du lich.
14. Khong xa rac, khac n116, di ve sinh bira bai, hat thu8c la a nhirng noi khong duac
15. Khong khac, ve len nrOng, ttrong, bia da, cay xanh, cong tranh kin true, hai hoa, be canh, dam dap In bai co, treu chgc vat nuoi tai cac khu, diem du
nai ding cong.
16.Khong ban cac san pham tir Ong, thvc vat hoang cho khach du lien.
1\4tic2.Torntatnoidung quytacirn g xir
1.Noi leri hay, cu chi dep, than thien vai khach du lich.
2. Nhiet tinh giiap do.' du khach.
3. XL hang theo thlr tu, khong then Ian x8 day tai nai cong cong.
4. Ton trang, giap do.", uu tien, nhuong du.a.ng cho khach du lich.
5. Sir dung trang phuc lich str, phi hap.
6. Bao ve canh quan va moi truong, gill gin ye sinh nai a va noi cong cong.
7. Tuan thu cac guy dinh, bang chi dan, bien bao tai cac khu, diem du lich.
8. Gitir gin ban sac van Ma dan tOc.
9. Gici thdi d8 nha nhan, lich six khi giai guyet sir co d6i vOi khach du lich.
10. Khong "cheo keo", deo barn khach du lich.
11. Khong có lai noi, dr chi thieu van hOa, khiern nha vai khach du lich.
12. Khong kY thi, phan bit doi xir vai khach du lich.
13. Khong tranh gianh, gay g6 vai khach du lich.
14. Khong xa rac, di ve sinh, but thu8c la a nhang nai khong dcroc phep.
15
KT.B0 TRI.YONG 7,R1fOING
,c)'‘
15.Khong pha hoai canh quan, mai trtrerng.
16.Khong ban cac sari phAm ttir dOng, thi,rc vat hoan da cho khach du Lich
Mtyc 3. Thong diep ve irng xir van minh c a cgng tong dan cu
■ Hieu khach ■ Than thien ▪ Van minh
Dieu 12. Khan hieu tuyen truyen
Cac khau hieu duai day dtroc thong nhat sir dung de tuyen tuyen ve t:rng van minh du lich:
1. Nana cao hinh Anh du khach Viet. 2. Du lich c6 hieu biet va co trach nhiem. 3. Viet Nam - Diem Lien an toan, than thien, van mi h. 4. Nrcii ngtroi dan la mOt hurting dan vien du lich. 5. Du licit huOng toi str cht y.en nghiep, chat luvng, lieu qua.
6. Ung xir van mirth la ton trong ban than va ton tro g moi ngtroi. 7. Noi khong vOi dich vu kern chat hrgng. 8. fing xir dung muc, thai up than thien, tinh than t n tuy. 9. Xep hang IA van minh. 10.Noi lari hay, cir chi dep. , k)of
IuSnh Vinh Ai
