Achieving orgAnizAtionAl greAtness through knowledge-Age leAdership.

Challenge:Do your leaders know how to unleash the highest and best contribution of their teams toward their organization’s most critical priorities?today’s leaders must be able to see their people as “whole people”—body, heart, mind, and spirit—and manage and lead accordingly. As a result, leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best, time and time again.

Franklincovey’s Leadership: Great Leaders, Great Teams, Great Results program will help leaders learn how to:

1.Buildtrustandinfluencewithothers.

2.Definetheirteam’spurposeandtheir“jobtobedone.”

3. create a strategic link between the work of the team and the goals of the organization.

4. connect the work of the team to the organization’s economic model.

5. Align the four essential systems of execution, talent, core work processes, and customer feedback.

OU

TC

OM

ES

“The call and need of a new era is for greatness. Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set, a new skill-set, and a new tool-set.”

—Stephen R. Covey

Leadership: Great Leaders, Great Teams, Great Results

2

Achieving orgAnizAtionAl greAtness through Focused execution .

Today’s Leadership Crisisthe transition from the industrial Age to the knowledge worker Age has resulted in four chronic problems faced by today’s leaders. these include:

1. Trust in leaders at historic lows. Just when the payoff for trust was never higher, we have wary customers, hesitant partners, a cynical public, and suspicious employees.

2. Strategic uncertainty. challenges that once took years to materialize now arise overnight; competitive advantages vanish, governments vie for capital and talent; and hyper-paced technological change meansthatsomeoneontheothersideoftheworldjustturnedyourbusiness on its head.

3. An ominous shortage of experienced leadership. in some countries, throngs of leaders are retiring. And other rapidly-growing countries lackqualifiedleaders.Theresult?Inconsistentexecution,weakdecisions,missedopportunities,andunfulfilledemployees.

4. The war for talent. Just when the right idea can change an industry, knowledge and creativity are at a premium—and totally mobile. Peoplenolongersatisfiedwithjustshowingupwanttomakeadifference. the best people hire their employers, not the other way around. And the contribution they can make is more motivating than their paycheck. Solution:

leaders unleash talent and capability by carrying out the 4 imperatives in a “whole person” way. they are sequential in that one builds upon another, and simultaneous—meaning that you must constantly pay attention to all four in order to sustain outstanding performance.

Greatleaderscanbedefinedashavingthese4Imperatives:

1 Imperative 1: Inspire Trust—to build credibility as a leader, so that people will trust you with their highest efforts.

2 Imperative 2: Clarify Purpose—todefineaclearandcompellingpurpose that people will want to offer their best to achieve.

3 Imperative 3: Align Systems—to create systems of success that support the purpose and goals of the organization, enable people to do their best work, operate independently of you, and endure overtime.

4 Imperative 4: Unleash Talent—to develop a winning team, where people’s unique talents are leveraged against clear performance expectations in a way that encourages responsibility and growth.

Overcome today’s challenges by tapping into the best thinking of well-known leadership experts such as:• JackWelch(formerheadofGE)

• RamCharan(Execution: The Discipline of Getting Things Done)

• FredReichheld(The Ultimate Question)

• ClaytonChristensen(The Innovator’s Dilemna)

• StephenR.Covey(The 7 Habits of Highly Effective People)

• StephenM.R.Covey(The Speed of Trust)

BODYhEArT

MIND

SPIrIT

ALIGN SYSTEMS

UNLEAShTALENT

CLArIFY PUrPOSE

INSPIrETrUST

3

Assessing and Implementing the Principles of Great LeadershipMorethanjustatrainingevent,Leadership: Great Leaders, Great Teams, Great Results takes a process-oriented approach to developing great leaders. the process, as outlined below, includes:

• Preworktohelpyoupreparefortheexperience,includingdefiningapersonal leadership challenge or opportunity you want to focus on.

• ALeadershipQuotient(LQ)assessmenttomeasureyourleadershipcapabilities against the 4 imperatives of great leaders.

• Afullsetofelectronictools,videos,andotherresourcestohelpyouimplement what you have learned and achieve new levels of results when you return to your organization.

• Exclusiveaccesstoonlineleadershiptools,expertinterviews,andother resources at www.leadershipcontract.com.

• Afollow-upLeadershipQuotientassessment(sixmonthsaftertheprogram)

Without leaders who can connect the efforts of their team to the critical objectives of the organization, no organization has ever become great. Put your leaders on the path to greatness today.

PrEWOrk

LQ1

LQSurvey1

L e a d e R s h i p : G R E a T L E a D E R S , G R E a T T E a m S , G R E a T R E S U L T S f o R T H E P U b L I c S E c T o R p r o c e s s

www.leadershipcontract.com(12Months)

LEArNING

LeadershipWorkshop(20Hours)

Leadership Contract

IMPLEMENTATION

report Out(3Months)

rEPOrT OUT rEASSESSMENT

LQSurvey2(6months)

LQ2

Give your team members the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s Leadership: Great Leaders, Great Teams, Great Results program, contact your client partner or call 1-888-705-1776tobeputintouchwithsomeoneinyourlocalareawhocanansweranyquestions.Youmayalsovisitwww.franklincovey.com.

www.franklincovey.com LEA070605 REV 1.0.9© FranklinCovey. All rights reserved.

Challenge:Are your high-potential employees ready to lead?As the current generation of leaders marches toward retirement, many organizations are already finding it difficult to find qualified replacements. The challenge lies in both the numbers and experience; there simply aren’t as many workers as will be needed to fill vacated leadership slots, and those potential managers who are available will only bring 5-10 years experience with them.

One of the ways organizations are preparing for this impending leadership crisis is to prepare existing frontline employees to take on larger roles as they grow with the organization. This approach not only “future proofs” against a mass exit of experienced leadership, it gives organizations the ability to retain vital institutional knowledge, as well as attract and retain high-potential employees.

“Leadership is not something that you learn once and for all. It is an ever-evolving pattern of skills, talents, and ideas that grow and change as you do.”

—Sheila Murray Bethel

1

Achieving OrgAnizATiOnAl greATness ThrOugh knOwledge-Age leAdership.

Leadership Foundations

participants in Franklincovey’s Leadership Foundations workshop will be able to:

1. improve trust and influence with peers and superiors.

2. link their work to a clear and compelling team purpose

3. implement a system for executing on critical priorities.

4. leverage the talents of peers and co-workers to achieve unprecedented results.

OU

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OM

ES

A WORKSHOP FOREMERGING LEADERS

The Four Chronic Leadership ProblemsAs we transition from the industrial Age to the knowledge Age, organizations today face four chronic leadership problems.

1. Trust in leaders at historic lows. Just when the payoff for trust was never higher, we have wary customers, hesitant partners, a cynical public, and suspicious employees.

2. Strategic uncertainty. challenges that once took years to materialize now arise overnight; competitive advantages vanish, governments vie for capital and talent—and hyper-paced technological change means that someone on the other side of the world just turned your business on its head.

3. An ominous shortage of experienced leadership. in some countries, throngs of leaders are retiring. And other rapidly-growing countries lack qualified leaders. The result? inconsistent execution, weak decisions, missed opportunities, and unfulfilled employees.

4. The war for talent. Just when the right idea can change an industry, knowledge and creativity are at a premium—and totally mobile. people no longer satisfied with just showing up want to make a difference. The best people hire their employers, not the other way around. And the contribution they can make is more motivating than their paycheck.

Solution:Leadership Foundations: Preparing Future Leaders For the Knowledge AgeFranklincovey’s Leadership Foundations workshop prepares individuals to take on significant leadership roles and responsibilities in the future. with an introduction to the 4 imperatives of great leaders, high-potential individual contributors and informal leaders gain skills that will help them make a greater contribution as they grow with the organization.

In this intensive one-day workshop, participants learn how to:• Increaseinfluencewithpeers,co-workers,andsuperiorsthrough

greater trust.

• Makeagreatercontributiontotheteambylinkingtheirworktoaclear and compelling purpose.

• Improveefficiencybyaligningtheirworktothemostimportantobjectives of the team and the organization.

• Accomplishbetterresultsbyimplementingaprovensystemtoexecute on critical priorities.

• Increasethecapacityoftheteambyhelpingpeersandco-workerstofind their voice and volunteer their highest talents.

www.franklincovey.com LEA070319 VER 1.0.3

Achieving OrgAnizATiOnAl greATness ThrOugh FOcused execuTiOn .

Powerful Tools for Future Leaderseach participant in the Leadership Foundations workshop receives:

• Spiral-boundparticipantguidebook

• Implementationhandbook

• Pocketreferencecard

• ToolsCD

Who Should Attend?Leadership Foundations is ideally suited for:

• High-potentialindividualcontributors

• Projectleaders

• Informalleaders

Start Preparing Your Future Leaders TodayFranklincovey’s Leadership Foundations workshop is available as an onsite, client facilitated, or open-enrollment program. For more information, contact your Franklincovey client partner nor call 1-888-705-1776 to find a representative in your area.

Give your workforce the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s Leadership Foundations workshop, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions.

ALIGN SYSTEMS

UNLEASHTALENT

CLARIFY PURPOSE

INSPIRETRUST

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

ChallengeAre your leaders prepared to lead in a knowledge-management environment?today’s leaders must be able to see their people as “whole people”—body, heart, mind, and spirit—and manage and lead accordingly. As a result, leaders spend their efforts creating a place where people want to stay and in which they are enabled to offer their best, time and time again.

FranklinCovey’s Leadership Modular Series will help leaders learn how to:

1. understand and apply the 4 imperatives of great leaders.

2. inspire and build trust and influence with others.

3. clarify the purpose and strategy of the team.

4. close the gap between strategy and execution.

5. Build processes that ensure long-term success.

6. unleash the talent of people on their team.

OU

TC

OM

ES

“The call and need of a new era is for greatness. Tapping into the higher reaches of human genius and motivation requires leaders to have a new mind-set, a new skill-set, and a new tool-set.”

—Stephen R. Covey

Modular series™

Leadership Modular Series™

2

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

Today’s Leadership Crisisthe transition from the industrial Age to the knowledge worker Age has resulted in four chronic problems faced by today’s leaders. these include:

1. Trust in leaders at historic lows. Just when the payoff for trust has never been higher, we have wary customers, hesitant partners, a cynical public, and suspicious employees.

2. Strategic uncertainty. challenges that once took years to materialize now arise overnight; competitive advantages vanish, governments vie for capital and talent, and hyper-paced technological change means that someone on the other side of the world just turned your business on its head.

3. An ominous shortage of experienced leadership. in some organizations, throngs of leaders are retiring. And other rapidly-growing organizations lack qualified leaders. the result? inconsistent execution, weak decisions, unfulfilled employees, and missed opportunities.

4. The war for talent. Just when the right idea can change an industry, knowledge and creativity are at a premium—and totally mobile. people, no longer satisfied with just showing up, want to make a difference. the best people hire their employers, not the other way around. And the contribution they can make is more motivating than their paycheck.

Solutionleaders unleash talent and capability by carrying out the 4 imperatives in a “whole person” way. they are sequential in that one builds upon another, and simultaneous—meaning that you must constantly pay attention to all four in order to sustain outstanding performance.

great leaders can be defined as having these 4 imperatives:

• Imperative 1: Inspire Trust—to build credibility as a leader so that people will trust you with their best efforts.

• Imperative 2: Clarify Purpose—to define a clear and compelling purpose that people will want to offer their best to achieve.

• Imperative 3: Align Systems—to create systems of success that support the purpose and goals of the organization, enable people to do their best work, operate independently of you, and endure over time.

• Imperative 4: Unleash Talent—to develop a winning team where people’s unique talents are leveraged against clear performance expectations in a way that encourages responsibility and growth.

Overcome today’s challenges by tapping into the best thinking of well-known leadership experts such as:• JackWelch(formerheadofGE)

• RamCharan(Execution: The Discipline of Getting Things Done)

• FredReichheld(The Ultimate Question)

• ClaytonChristensen(The Innovator’s Dilemma)

• StephenR.Covey(The 7 Habits of Highly Effective People)

• StephenM.R.Covey(The Speed of Trust)

BODYHEArT

MIND

SPIrIT

ALIGN SYSTEMS

UNLEASHTALENT

CLArIFY PUrPOSE

INSPIrETrUST

3

Focus on Specific Leadership Skills and Competencies With the Leadership Modular SeriesDrawnfromtheprovencontentofFranklinCovey’sflagshipleadership-development program, the Leadership Modular Series allows you to tailor the content to the specific behaviors and competencies that are most relevant to you. the Leadership Modular Series includes:

Module 1: The 4 Imperatives of Great Leaders A three-hour overview of the 4 imperatives framework. this module also includes the Leadership Quotient assessment. participants will:

•Learnhowtoleveragetheknowledgethatexistsintheirteam.

•Viewteammembersas“wholepeople,”eachwithauniquetalentand contribution.

•Understandthe4ImperativesofGreatLeaders.

Module 2: Inspiring Trust A four-hour module to help leaders understand the connection between trust and business results. participants will:

•Learnthebehaviorsthatbuildtrust.

•Increaseinfluencethroughgreatertrustandtrustworthiness.

•Learnhowtobuild,restore,extend,andmaintaintrust.

Module 3: Clarifying Your Team’s Purpose and Strategy A four-hour module to help leaders connect the purpose of their team to the mission, vision, values, and strategy of the organization. participants will:

•Clearlyunderstandandarticulatethe“job”oftheirteam.

•Connecttheteam’sworktotheeconomicdriversoftheorganization.

Module 4: Closing the Execution Gap

A four-hour module to help leaders build a process for executing on their highest priorities. participants will:

•LearnhowtoidentifyWildlyImportantGoals.

•Defineandcreateactionableleadmeasures.

•Createmotivatingscoreboards.

•Instillacadenceofaccountabilityforachievingresults.

Module 5: Building Process Excellence A four-hour module to help leaders create processes that ensure ongoing success. participants will:

•Identifythecoreprocessesthroughwhichworkisaccomplished.

•Createameansforimprovingthepredictabilityofresults.

•Usepowerfultoolstomaximizeworkprocesses.

Module 6: Unleashing Talent A four-hour module to help leaders tap into the unique talents and contribution of each member of the team. participants will:

•Helpteammembersdefinetheircontribution.

•Learnthree“leadershipconversations”toclarifyperformanceexpectations, apply specific talents to key objectives, and “clear the path” toward progress.

Module 7: Leading Across Generations A four-hour module to help leaders understand the differences between Baby Boomers, gen Xers, and Millennials. participants will learn how to:

•Fostereffectivecommunicationacrossdifferentgenerations.

•Improvethequalityofresultsbyleveragingtheuniquestrengthsofeach generation.

•Reduceconflictsbycoachingteammemberstoworkwellwithco-workers from other generations.

Winning Customer Loyalty

A four-hour module to help leaders measure and improve not just customer satisfaction, but true loyalty. participants will learn how to:

•Understandtheconnectionbetweenloyalcustomersandgrowth.

•MeasurecustomerloyaltythroughaNetPromoterScore.

•Implementapowerfulsystemforimprovingcustomerloyalty.

each module includes a rich set of materials:

•Participantguidebook

•ToolsCD

•ParticipantDVD(includingaselectvideofromtheprogram)

•21-DayChallenge(implementationhandbook)

Without leaders who can connect the efforts of their team to the critical objectives of the organization, no organization has ever become great. Put your leaders on the path to greatness today.

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

Take a flexible, competency-based approach to your leadership-development initiatives.FormoreinformationaboutFranklinCovey’sLeadership Modular Series programs, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions. You may also visit www.franklincovey.com.

www.franklincovey.com LEA080343 Version 1.0.9© FranklinCovey. All rights reserved.

Leadership Modular Series Fast Track Certification the Leadership Modular Series enables you to certify at your leisure. there is no need to take multiple days offline for training.

it all starts with the Leadership Modular SeriesFastTrackDVD.

Everything you need to certify is included on this DVD.

The Virtual Experiencethe following steps illustrate what you will experience when you insert the Leadership Modular Series dvd into your computer.

Screen 1: Welcome and simple instructions on how to get started with the three steps: 1. watch the five-minute video summaries.

2. review the full module content.

3. complete the certification process.

Screen 2: 5-Minute Video Overviews for each of the Leadership Modules.

Screen 3: Select the module you are interested in and review the program content. Once you review the module, the screen will have four components: 1.AvideoofaFranklinCoveyconsultantteachingthemoduletoa

small audience, including a searchable transcript of their dialog.

2. Your choice of following in the participant guide, powerpoint slides and watching the video they may be showing.

3. A selection of which “sections” of the module you want to view (orskippast).

4. searchable capability of all content of all materials and videos.

Screen 4: Instructions on the certification process, including the following steps: 1.CompletetheFacilitatorLicenseAgreementform.

2. call 1-888-705-1776 to purchase required facilitator and participant materials.

3. unlock electronic files with access code.

Screen 5: Facilitator resourcesincludes all of the downloadable resources you have now purchased to begin teaching.

Screen 6: Marketing Toolsincludes materials to use when marketing your classes:

•Voicemailscript

•Emailscript

•Poster/flyer

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

Renowned as the world’s premier personal leadership development offering, the new 7 Habits of Highly Effective People Signature Edition 4.0 aligns timeless principles of effectiveness with modern technology and practices.

No matter how competent a person is they will not have sustained and lasting success, unless they are able to effectively lead themselves, influence, engage and collaborate with others and continuously improve and renew their capabilities. These elements are at the heart of personal, team and organizational effectiveness.

The 7 Habits of Highly Effective People® Signature Edition 4.0 is the proven personal leadership operating system. It develops leadership effectiveness at three levels:

LACK CRITICAL ATTRIBUTES

OF TODAY’S TOP PERFORMERS

70%ESSENTIAL FOR THEIR SUCCESS

IN FUTURE ROLES.

—FranklinCovey Study

Habit 5SEEK FIRST TO

UNDERSTAND, THEN TO BE UNDERSTOOD

Habit 6SYNERGIZE

Habit 4THINK WIN-WIN

Habit 3PUT FIRST THINGS FIRST

Habit 1BE PROACTIVE

Habit 2BEGIN WITH THE

END IN MIND

PRIVATE VICTORY

PUBLIC VICTORY

INDEPENDENCE

DEPENDENCE

INTERDEPENDENCE

Habit 7 SHARPEN THE SAW

1. INDIVIDUAL

• Develop increased maturity, greater productivity, and the ability to manage one’s self.

• Execute critical priorities with laser-like focus and careful planning.

2. TEAM

• Increase team engagement, morale, and collaboration.

• Improve communication skills and strengthen relationships.

3. ORGANIZATIONAL

• Create a framework for developing core values and creating a highly effective culture.

• Develop current and high-potential leaders that model both competence and character.

This solution can be delivered live in a public program or traditional classroom, or in a live online webinar.

Build leaders at every level in your organization.

PARTICIPANT KIT

• Participant Guide

• New 7x7 Contract

• Habit Cards

• Practice Cards

• Skill Cards

• Weekly Big Rocks Cards

• Talking Stick

• Living the 7 Habits App

For more information about FranklinCovey’s The 7 Habits of Highly Effective People Signature Edition 4.0, contact your client partner or call 1-888-705-1776.

© Franklin Covey Co. All rights reserved.

The 7 Habits of Highly Effective People Signature Edition 4.0 helps participants not only learn, but use processes and tools to live and apply the 7 Habits.

HABIT PARTICIPANTS WILL:

HABIT 1: BE PROACTIVE®• Focus and act on what they can control and influence,

instead of what you can’t.

HABIT 2: BEGIN WITH THE

END IN MIND®

• Define clear measures of success and a plan to achieve them.

HABIT 3: PUT FIRST

THINGS FIRST®

• Prioritize and achieve their most important goals, instead of constantly reacting to urgencies.

HABIT 4: THINK WIN-WIN®• Collaborate more effectively by building high-trust

relationships.

HABIT 5: SEEK FIRST TO

UNDERSTAND THEN TO

BE UNDERSTOOD®

• Influence others by developing a deep understanding of their needs and perspectives.

HABIT 6: SYNERGIZE®• Develop innovative solutions that leverage diversity and

satisfy all key stakeholders.

HABIT 7: SHARPEN

THE SAW®

• Increase motivation, energy, and work/life balance by making time for renewing activities.

PREPARE LEARN & PRACTICE LIVE

• 7 Habits® Assessment • 7 Habits® Work Session • Complete the 7x7 ContractTM

• Use the Living the 7 Habits® App and 7 Habits Cards

SIGNATURE EDITION 4.0

THE 7 HABITS PROCESS

THE 7 HABITS OBJECTIVES

The 7 Habits Leader Implementation is a new offering that supports the implementation of The 7 Habits of Highly Effective People® Signature Edition 4.0 in work teams, divisions and organizations.

Built on extensive global research with clients who are highly successful at implementing the 7 Habits inside their organizations, this new one-day work session teaches leaders how to make the 7 Habits the operating solution for their teams, divisions, and organizations.

Implementing the 7 Habits requires leaders to:

1. COMMIT TO IMPLEMENT THE 7 HABITS

• Identify their personal commitment to create a highly effective team and draft a personal commitment statement to become a more effective leader.

2. MODEL THE 7 HABITS

• Determine the type of leader they want to be.

• Learn how to live and model the 7 Habits by internalizing and intentionally applying the habits.

• Improve skills for seeking and being open to feedback.

3. REINFORCE THE 7 HABITS

• Create an effective environment for leaders and teams by integrating the 7 Habits everywhere.

• Learn how to be an effective coach by focusing on what their team members are doing right, and then encouraging their people to reflect on their own behaviors, empathically listen, and then share suggestions to be understood.

• Hold weekly checkpoint meetings to keep the 7 Habits a key part of the team culture.

COMMITto Implement the 7 Habits

REINFORCEthe 7 Habits

MODELthe 7 Habits

You are coaching all the time whether you intend to or not. What you say and do, and how you say or do it, determines the type of culture you will create.

- Stephen R. Covey

Leader ImplementationCOACHING YOUR TEAM TO HIGHER PERFORMANCE

© Franklin Covey Co. All rights reserved.

PARTICIPANT MATERIALS

For more information about FranklinCovey’s 7 Habits Leader Implementation, contact your client partner or call 1-888-705-1776.

The 7 Habits Leader Implementation process empowers a leader to keep the 7 Habits alive in their organization.

THE 7 HABITS LEADER IMPLEMENTATION PROCESS

Leader ImplementationCOACHING YOUR TEAM TO HIGHER PERFORMANCE

HIGHLYEFFECTIVE

PEOPLE

HIGHLYEFFECTIVE

PEOPLE

HABITS OFHABITS OFTHETHE

O V E R 2 5 M I L L I O N C O P I E S S O L D

POWERFUL LESSONS

IN PERSONAL CHANGE

2 5 T H A N N I V E R S A R Y E D I T I O N

WITH A FOREWORD BY JIM COLLINS, author of Good to Great and co-author of Great by Choice

Stephen R. Covey

Habit 6SYNERGIZE

Habit 4THINK WIN-WIN

Habit 3PUT FIRST THINGS FIRST

Habit 1BE PROACTIVE

Habit 2BEGIN WITH THE

END IN MIND

PRIVATE VICTORY

PUBLIC VICTORY

INDEPENDENCE

DEPENDENCE

INTERDEPENDENCE

Habit 7 SHARPEN THE SAW

Habit 5SEEK FIRST TO UNDERSTAND,

THEN TO BEUNDERSTOOD

The 7 Habits of Highly Effective People®

PRACTICE CARDS

PREPARE LEARN & PRACTICE LIVE

Weekly CheckpointsCoaching

7 Habits®

Assessment

7 Habits LeaderImplementation

Complete the 7 X 7 Contract

Use the Living the7 Habits™ App

7 Habits® Cards

7 Habits®

Work Session

ENTIRETEAM

LEADERS ANDMANAGERS

SIGNATURE EDITION 4.0

© Franklin Covey Co. All rights reserved.LEA130560 Version 1.0.1

ASSESSMENT SCORE AND FOCUS AREAS

© FranklinCovey.

THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE®

To be effective, we need to win both the Private

and Public Victories.

Private Victory®

Winning this victory moves us from dependence

to independence. It means we have developed

self-mastery and are able to achieve our most

important goals. It comes from living Habits 1,

2, and 3.

Public Victory®

Winning this victory moves us from independence

to interdependence. It’s our capacity to develop

meaningful relationships and work well with

others. It comes from living Habits 4, 5, and 6.

Habit 7 is the habit of renewal. It gives us the

capacity to live the other habits.

The 7 Habits of Highly Effective People®

SYNERGIZE

THINK WIN-WIN

PUT FIRST THINGS FIRST

BE PROACTIVE BEGIN WITH THEEND IN MIND

PRIVATE VICTORY

PUBLIC VICTORY

INDEPENDENCE

DEPENDENCE

INTERDEPENDENCE

SHARPEN THE SAW

SEEK FIRST TO UNDERSTAND,THEN TO BE

UNDERSTOOD

Maturity Continuum

LEA131356 Version 1.2.3

PREPARE LEARN & PRACTICE LIVE

Weekly CheckpointsCoaching

7 Habits®

Assessment

7 Habits LeaderImplementation

Complete the 7 X 7 Contract

Use the Living the7 Habits™ App

7 Habits® Cards

7 Habits®

Work Session

ENTIRETEAM

LEADERS ANDMANAGERS

SIGNATURE EDITION 4.0

© Franklin Covey Co. All rights reserved.LEA130560 Version 1.0.1

ASSESSMENT SCORE AND FOCUS AREAS

© FranklinCovey.

THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE®

To be effective, we need to win both the Private

and Public Victories.

Private Victory®

Winning this victory moves us from dependence

to independence. It means we have developed

self-mastery and are able to achieve our most

important goals. It comes from living Habits 1,

2, and 3.

Public Victory®

Winning this victory moves us from independence

to interdependence. It’s our capacity to develop

meaningful relationships and work well with

others. It comes from living Habits 4, 5, and 6.

Habit 7 is the habit of renewal. It gives us the

capacity to live the other habits.

The 7 Habits of Highly Effective People®

SYNERGIZE

THINK WIN-WIN

PUT FIRST THINGS FIRST

BE PROACTIVE BEGIN WITH THEEND IN MIND

PRIVATE VICTORY

PUBLIC VICTORY

INDEPENDENCE

DEPENDENCE

INTERDEPENDENCE

SHARPEN THE SAW

SEEK FIRST TO UNDERSTAND,THEN TO BE

UNDERSTOOD

Maturity Continuum

LEA131356 Version 1.2.3

Leader Implementation is the program that empowers leaders to install the 7 Habits as their key operating system and create a culture of greater team effectiveness.

This program can be delivered live in a classroom setting, or in an online webinar. You can certify to teach 7 Habits Leader Implementation, or we can deliver it for you.

• Participant Guide

• The 7 Habits of Highly Effective People® Hardcover Book

• Practice Cards

• Living the 7 Habits™ App

• Video Access

Your organization’s success depends on strong individual performance at all levels, including your non-managerial, administrative, and staff-level employees. Great performance requires a common set of values, behaviors, and skills that align individual capabilities to your organization’s strategy.

Help all of your employees tap into their best with the new 7 Habits Foundations, the one-day introduction to The 7 Habits of Highly Effective People®: Signature Edition 4.0 content.* Available live and live online, the 7 Habits Foundations program introduces foundational principles, paradigms and practices of the 7 Habits, and is particularly suitable for frontline associates.

Participants learn the timeless principles of human effectiveness that propel them toward greater maturity and performance. They learn that true success comes from the inside-out:

Private Victory®

• First, participants build a foundation of character by focusing on leading and managing themselves—achieving the Private Victory. They accept full responsibility for their choices, moods, actions, and outcomes. They set goals that align their own unique mission and purpose to their team and organization, and learn how to execute those goals by staying focused on what is most important, not just most urgent.

Public Victory®

• Second, they achieve the Public Victory by learning how to work well with others effectively—to have lasting influence and impact. They learn the mindset of mutual abundance in every encounter, how to effectively communicate with others by listening and advocating with empathy and respect, and how to synergistically solve problems with better solutions than they have previously thought possible.

• Third, they learn how to renew and invest in themselves.

As employees move from dependence to independence to interdependence, they are able to experience first-hand the rewards of greater self-discipline and superb cooperation and collaboration.

*The new 7 Habits Foundations replaces The 7 Habits of Highly Effective People: Introductory Work Session for Associates.

Improve Effectiveness Throughout Your Workforce

LEA141073 Version 1.0.7 ©Franklin Covey Co. All rights reserved.

In FranklinCovey’s The 7 Habits of Highly Effective People: Foundations, participants learn to:

• Assume full accountability for the results.

• Identify what matters most in their work and personal lives.

• Prioritize and achieve their most important goals, instead of constantly reacting to urgencies.

• Collaborate more effectively by building relationships of trust and mutual benefit.

• Effectively communicate in all aspects of their lives, including the digital world.

• Approach problems and opportunities with creative collaboration.

• Integrate continuous improvement and learning.

This solution can be delivered live in a classroom setting, or in an online webinar. You can certify to teach the 7 Habits Foundations, or a FranklinCovey consultant can deliver it for you.

For more information about FranklinCovey’s the 7 Habits Foundations, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your area.

franklincovey.com | 7habits.com

Participant Kit:• 7 Habits Foundations Participant Guidebook

• Big Rocks tools

• 7 Habits Summary Cards

• 21-Day Contract

• Living the 7 Habits™ App

“The 7 Habits represent a proven process of personal and interpersonal growth that can have both immediate and lasting impact.”– Stephen R. Covey

Achieving orgAnizAtionAl greAtness through Focused execution

Challenge:

Do your employees know how they contribute to the business?in today’s world of specialized education, employees often are not taught the basic elements of running a whole business. in addition, employees do not always understand how they contribute to the bottom line or how the business as a whole makes money. imagine an organization where everyone understands what is required to run a business, where his or her job fits into the big picture, and how he or she contributes to the business.

FranklinCovey’s What the CEO Wants You to Know: Building Business Acumen

1. understand how your business operates.

2. learn the five essential elements of business.

3. Attain an understanding of how the company makes money.

4. Know how your work impacts the bottom line.

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“Step back and get a total picture of the business. As you cut through the complexity, you will get a clear fix on what is happening in the real world.”

—Ram Charan

What the CEO Wants You to Know: Building Business Acumen™

™

www.franklincovey.com

Solution:What the CEO Wants You to Know: Building Business Acumenthis hard-hitting workshop from Franklincovey is based on the book What the CEO Wants You to Know by best-selling business author ram charan. drawing on knowledge gained from years working with Fortune 100 ceos, What the CEO Wants You to Know: Building Business Acumen will help all employees—no matter their experience or background—understand how their business operates.

What the CEO Wants You to Know: Building Business Acumen will help everyone in an organization attain an understanding of how the organization makes money. this workshop is especially helpful for employees in roles that typically don’t deal with the financial aspects daily.

In this one-day workshop, participants learn:how the five essential elements of business help employees align their efforts more closely with their organization’s overall business goals.

Achieving orgAnizAtionAl greAtness through Focused execution

FOE080063 REV 1.0.6

Achieve organizational greatness with What the CEO Wants You to Know: Building Business Acumen.For more information about Franklincovey’s What the CEO Wants You to Know: Building Business Acumen, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions.

What the CEO Wants You to Know: Building Business Acumen Understanding the five essential elements of business helps employees align their efforts more closely with the organization’s overall business goals.

Cash How it’s generated and why it’s critical.

Margin The importance of making money and being profitable.

Velocity The process through which you turn inventory or capital.

Growth What creates growth and why.

Customers The simple reasons they buy from some businesses and not from others.

$

© FranklinCovey. All rights reserved.

FranklinCovey Executive Coaching

Challenge

According to a recent business study, half of all executive‑level workers log 50 or more hours per week in their job. Over 400 million business trips are taken each year and many executives are working more now than they were five years ago. Everyone, it seems, is asked to “do more with less,” but there are no solutions that make this happen. Given economic and market conditions, there has never been a time more critical for leaders and teams to execute on their most important priorities. Executives need to maintain a sense of focus and clarity among key relationships and performance results, including maintaining and developing the greatest assets they possess — themselves.

The Solution: Executive Coaching With FranklinCovey

At FranklinCovey, we understand that life gets busy, hectic, and chaotic. Our executive coaches help their clients work through the complex and unclear issues, helping executives establish initiatives that are clear, defined, and simple. FranklinCovey applies world‑class coaching methodologies created with Columbia University and supported by the International Coach Federation (ICF).

We leverage 25 years of proven world‑class content, methodology, and tools to guide leaders in discovering and unleashing greatness they already possess inside.

1. Clients’ Agendas — Explore issues, opportunities, and options to achieve desired results.

2. Potential — Maximize personal and professional potential.

3. Clarity — Formulate clear goals.

4. Strategic Planning — Create a plan to focus on results.

5. Action Planning — Take decisive actions on those things that really matter most.

6. Accountability — Identify ways to make and keep commitments.

7. Performance — Inspire individual and team results by investing in talent and capability.

Executive Coaching With FranklinCovey

O U T C O M E S

“When we do what we choose to do, we are committed. When we do what we have to do, we are compliant…. Successful people focus on what they choose to do.”

—Marshall Goldsmith

Building human performance by coaching one leader at a time.

2

FranklinCovey Executive Coaching: Building human performance by coaching one leader at a time.

Professionals are busier now than ever before and have a greater need to gain an objective, external perspective and accountability from an executive coach. Recent executive‑coaching studies show that executive coaching has an ROI of at least a 6:1 ratio, or for every $1 spent with a coach, there is at least a $6 return.

Just as professional athletes work with a personal coach to refine and improve their game, many executive leaders retain an executive coach to give them, their teams, and their organization a competitive edge in their game. Having a competitive edge today is essential for improving performance results and unleashing greatness.

What is FranklinCovey Executive Coaching?

•ExecutiveCoachingisnottraining,consulting,counseling, mentoring, or therapy.

•Executivecoachingenablesyoutouncoverandexplore key goals, strategic objectives in support of your leadership agenda, and achievement of desired personal and business results.

•ExecutiveCoachingoffersclientsacollaborativeprocess to develop specific competencies that will contribute to their achieving superior individual and organizational performance.

•Throughcoaching,theleadercanleavealegacyof greatness — a team of competent, confident people who exercise self‑direction, focus, and discipline that significantly contribute to the success of the organization.

•Coachingoffersanexternalperspective,allowingyou to explore issues and opportunities, and provides attention to desired results.

Choose an Executive Coaching option that is right for you:

Personal Leadership Coaching

FranklinCoveyoffersone-on-oneexecutivecoachingin leadership development, strategy, goal execution, and personal work‑life issues/challenges. Executive coaches help facilitate:

u Execution

• Clarifygoalsandstayfocusedonkeyactionstoachieve them.

• Identifyandovercomebarriers,restraints,andinterference.

u Leadership

• Enactanongoingaccountabilityprocessandtools to help leaders reach their intended results.

• Assessleadershipstrengths,improvementareas, and performance opportunities.

• Inspiretrustandhelpclarifypurpose.

• Clarifyorganizationalmission,vision,values, and goals.

• AssessEQ(emotionalintelligence)andimproveleadership capabilities.

u Individual Effectiveness / Productivity

• Clarifyindividualmission,vision,values,andgoals.

• Clarifykeyroles,responsibilities,andinfluence.

• Managetime,priorities,andwork,andeliminateless important activities.

• Improvebalance,wellness,vitality,andmanagement of stress and energy.

• Clarifyandapplyprofessionaldevelopmentand career planning.

• Leverageemotionalintelligence.

Great leaders, effective individuals, and focused execution drive organizational greatness.

Organizational Greatness

Leaders

Effective Individuals

Execution

3

Performance Results Coaching

Teamcoachingoffersatransformationalprocesswhereahighly skilled coach partners with a senior team leader to enroll the leadership team members in an action‑learning environment. Executive team members work together to achieve specific business outcomes and will be coached in the following areas:

u Execution

• Developclear,measurableperformanceobjectivesaligned to the team mission, vision, values, and goals.

• Assessteameffectivenessandresults.

• Alignbusiness-unitteamgoals,measures,andscoreboards to drive the right outcomes and results.

• Developpeer-to-peeraccountabilityprocesses.

• Defineteamandindividualperformance-management systems.

• Improvefocus,collaboration,communication,trust,and decision making.

u Leadership

• Assessleadershipstyle,behaviors,andteamdynamics.

• Encourageincreasedlevelsofinitiative,teamempowerment, and appropriate risk taking.

• Clarifyteamrolesandresponsibilities.

• Improveteamtrustandcommunication.

• Evaluateteamtalentandcapabilities,maximizeAplayers, improve B players, and redirect C players.

u Individual Effectiveness / Productivity

• Clarifyindividualmission,vision,values,andgoals.

• Clarifykeyroles,responsibilities,andinfluence.

• Managetime,priorities,andwork,andeliminatelessimportant activities.

• Improvebalance,wellness,vitality,andmanagementof stress and energy.

• Clarifyandapplyprofessionaldevelopmentand career planning.

• Leverageemotionalintelligence.

To unleash the power of the Executive Coaching relationship in your organization, you can choose between the

following coaching options based on your individual and team needs.

Traditional FranklinCovey Executive Coaching

ThisofferingisforthosewhowanttoleverageFranklinCoveyExecutiveCoaching,customizedandspecifictothe

clients’ needs and leadership agenda. It will leverage the coaching process created by Columbia University and the

core content of FranklinCovey. We can leverage a client’s customized content with assessment tools, competencies,

and desired organizational outcomes.

FranklinCovey Executive Coaching as an Add-On to FranklinCovey Training

Thisofferingisforthosewhowanttoleverage25yearsofworld-classcontentandtoolsinahighlycustomized,one‑on‑one or team executive‑coaching experience. This is designed on the back end of a leader‑development offeringtoreinforceandeffectlastingchangearoundperformanceresultsand/orpersonalleadership.

How to Engage With FranklinCovey Executive Coaching

1

Challenge: Do your managers know how to institutionalize goal clarity and an execution process throughout the organization?Executing strategic goals and objectives is the greatest challenge in business today. Aligning the organization’s managers and work teams with your most Wildly Important Goals and objectives is a never-ending battle. In addition, keeping managers and work teams engaged and focused on the top goals is critical. Imagine an organization where managers and work teams are focused and aligned to the most important organizational priorities.

“ Seventy percent of strategic failures are due to poor execution of leadership. It’s rarely for lack of smarts or vision.”

—Ram CharanExecution: The Discipline of Getting Things Done

AchIEvInG orGAnIzAtIonAl GrEAtnEss throuGh FocusEd ExEcutIon .

Manager Certification

FranklinCovey’s The 4 Disciplines of Execution: Manager Certification

1. Managers identify the few critical, difference-making goals in the organization.

2. Managers focus relentlessly on the key leading indicators of goal achievement.

3. Managers moderate progress toward goal achievement through compelling scoreboards.

4. Managers ensure goal achievement through a proven accountability process.

5. leaders and managers institutionalize The 4 Disciplines of Execution throughout the organization for sustained performance and breakthrough results.

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Why Execution Breaks DownFranklincovey has studied the topic of execution for several years in thousands of teams and in hundreds of organizations. our research shows that execution breaks down in four ways:

1. Managers and work teams don’t know the goal. our research has shown that only 15 percent of employees actually know their organization’s most important goals—either there are no goals or they have too many goals, or there is limited transition of organizational priorities to the front line.

2. Managers and teams don’t know what to do to achieve the goal. too many people don’t know what critical activities provide the greatest leverage to achieving team goals. too often, people replace leveraged activities with frenetic busyness.

3. They don’t keep score. our research shows that most workers don’t know what the key measures of success are, and they don’t measure and track the specific behaviors that lead to goal accomplishment.

4. They are not held accountable. our research shows that fewer than 10 percent of people meet with their manager at least monthly to discuss their progress on work goals.

overcoming these breakdowns is not easy. Far from it. While most workers have more choices and more technology than ever before, very few know how to filter through all the competing priorities to flawlessly execute on their most important goals.

AchIEvInG orGAnIzAtIonAl GrEAtnEss throuGh FocusEd ExEcutIon .

Solution:How to Create an Execution Culture? Start by Moving the Middleone of the most significant barriers to superior results in any organization is chronic inconsistency—the variation in performance between divisions, between departments, between shifts in the same department, and between people on the same shift. In every great organization, you will find pockets of great execution—a “top 20 percent” of high performance. the challenge is to move the middle 60 percent of your average workforce toward the higher level of performance of the top 20 percent. Improvement of this magnitude doesn’t produce incremental results; it creates breakthrough results.

lOW MEDiUM high

pErFOrManCE

Move the core

nU

MB

Er O

F p

EOp

lE

3

it takes incredible discipline to execute a strategic goal in any organization with excellence. But it takes even more discipline to do so again and again. creating a culture of execution means embedding four basic disciplines into your organization. At every level, individuals, leaders, and teams need to institutionalize a common approach.

1. Focus on the Wildly important. Exceptional execution starts with narrowing the focus— clearly identifying what must be done, or nothing else you achieve really matters much.

2. act on the lead Measures. twenty percent of activities produce eighty percent of results. the highest predictors of goal achievement are the 80/20 activities that are identified and codified into individual actions and tracked fanatically.

3. Keep a Compelling Scoreboard. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.

4. Create a Cadence of accountability. Great performers thrive in a culture of accountability that is frequent, positive, and self-directed. Each team engages in a simple weekly process that highlights successes, analyzes failures, and course-corrects as necessary, creating the ultimate performance-management system.

In stark contrast to traditional training, this program takes a six sigma-like approach toward certifying managers to produce real work and real results. this Manager Certification includes three levels:

Bronze Certificationdemonstrated adherence to The 4 Disciplines of Execution process.

Silver Certificationcontinued adherence to The 4 Disciplines of Execution process and verification that the right activities and measures are on target toward influencing the key goals and objectives.

gold Certificationcontinued adherence to the The 4 Disciplines of Execution process and demonstrated achievement of a critical goal or objectives.

t h E 4 d I s c I P l I n E s o F E x E c u t I o n P r o c E s s

CrEaTE a CaDEnCE OF

aCCOUnTaBiliTY

discipline 3

discipline 1 discipline 2 discipline 4

KEEp a COMpEllingSCOrEBOarD

FOCUS OnThE WilDlYiMpOrTanT

aCT OnThE lEaDMEaSUrES

how Manager Certification WorksYou can build a “culture of execution” as key managers in your organization become certified in The 4 Disciplines of Execution from the most senior leader to the front line. here’s the process:

Diagnosis and pre-Consult• Seniorleadersmeetwithaconsultanttoidentifytoporganizational

goals and set up an xQ survey.

• TheonlinexQSurveymeasuresbaselineexecutioncapabilitybyasking each worker questions about issues affecting execution at the individual, team, and organizational levels.

• TheconsultantdebriefsxQresultswithseniorleadersandplansarollout of the 4 Disciplines process across the organization.

Manager Work Session• Managersmeetinpeer-to-peersessionstolearnthe4 Disciplines

process, and set goals that align to their team goals and contribute to the achievement of the organization’s top goals.

• Managersbegintheimplementationofthe4 Disciplines process with their intact teams.

T h E 4 D i s C i p l i n E s o f E x E C u T i o n M a n a g E r C E r T i f i C aT i o n p r o C E s s

INN070187 REV 1.0.5

give your managers the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s The 4 Disciplines of Execution: Manager Certification, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions.

www.franklincovey.com

Team Work Session• ManagersmeetwithteamstoreviewteamxQresultsandtodevelop

or ratify team goals.

• TeamslearnThe 4 Disciplines of Execution process, identifying key measures, building a scoreboard, and implementing the cadence of accountability.

Coaching and implementation• CoachesguidemanagersthroughtheManager Certification process.

• Coachesensurethatmanagersmaintainthe“cadenceofaccountability” that leads to execution of team goals.

accountability• TeamsretakethexQSurveytodemonstrateimprovedexecution

capability.

• Managersreportpreciseexecutionofteamgoals.

• ManagersachievecertificationinThe 4 Disciplines of Execution.

Coaching and implementation

TEaM WOrK SESSiOn COaChing & iMplEMEnTaTiOn aCCOUnTaBiliTY

xQ survey 1xQ debrief

xQ1

prEparaTiOn ManagEr WOrK SESSiOn

leadershipConsult

ManagerWork Session

ManagerCertification

report

xQ survey 2xQ debrief

xQ2Team Work

Session

“ Seventy percent of strategic failures are due to poor execution… it’s rarely for lack of smarts or vision.”

—Ram CharanExecution: The Discipline of Getting Things Done

Achieving orgAnizAtionAl greAtness through Focused execution .

Breakthrough Results with The 4 Disciplines of Execution

Business Executionexecuting on strategies that requires a change in human behavior is a leader’s greatest challenge. the 4 disciplines of execution enables you to execute with extraordinary efficiency in the midst of a myriad of distractions.

Productivity Results

ORGANIZATION RESULTS

largest energy provider in denmark

improvement in eBit of 2-4 million danish Kroners (approximately us $500,000 to $1 million, depending on the market prices of electricity at any given moment after six month of implementation).

6,000 person professional services firm 128% increase in offshore coding volume in 9 months.

Mining company that produces 10% of Mexico’s electricity

108 % improvement in eBitdA / 21% increase in production / 70% reduction in accidents requiring medical attention.

international smelting facility 86% production increase exceeding goal by 4,000 metric tons resulting in an additional $8 million increase in revenue.

1,000 person heavy equipment manufacturing division 400% increase in eBitdA in one year.

state Bureau of investigations reduced the duration of time to process fingerprints for applicants from 12 to 2 days.

3,000 bed medical facility 40% reduction in patient transport time across all areas within 6 months.

Fast growing call center software company 60% growth in new client acquisitions.

international chemical and compound manufacturer grew volume 42% with increase of eBit to 11%.

512 bed hospital serving 22 counties 173% increase in their operating Margin.

global company employing 70,000+ employees

42% improvement in operational performance of Key service areas within the ets technology organization.

the results you see here are a sampling of extraordinary performances from Franklincovey clients that have implemented The 4 Disciplines of Execution though the 4DX Manager Certification Process.

Achieving orgAnizAtionAl greAtness through Focused execution .

Cost Savings

ORGANIZATION RESULTS

state human resource department

received $4 million benefit from reduction in food stamp error rate.

Metropolitan area hospital 52% reduction in peri-operative incidents.

large pharmaceutical company

reduced quarterly product pricing implementation schedule from 15 to 8 days increasing sales by $10 million annually.

state department of Family & children services

60% reduction in recurrence of substantiated child maltreatment (across the entire state) in 8 months.

one of the world’s largest carpet manufacturers

50% reduction in six-sigma project completion time.

1,300 employee mail and package delivery public agency in the mid-west

25% reduction in overtime pay saving the division $314,084 within 12 months.

synthetic materials manufacturer

$500,000 savings in production cost and a 90% reduction in customer complaints in 2 years.

state department of human resources

$1.5 million dollar savings in annual automobile insurance premiums as a direct result of reduction in automobile accidents with state transport vehicles from 546 to 300 to 100 over 3 years.

10th largest pharmaceutical company in the world

implemented supplemental rebate reduction efforts and achieved $570,000 in annual savings.

state department of corrections

$60 million savings in operating improvements.

global power producer

$3 million cost savings with high horse Power (hhP) service division within 3 months.

Multi-campus medical center

43% reduction in storage expense by digitizing and destroying 10,000 medical records.

international pharmaceutical manufacturer

identified and addressed product rebate saving issues generating $6 million in annual savings.

Multi-state electricity provider

cost of capital savings of approximately $47 million over 3 years.

2,600 acre foliage and plant bedding business

increase preventative maintenance from 50% to 92% creating a cost savings of over $600,000 within 10 months.

Employee Engagement or Customer Service

ORGANIZATION RESULTS

cleaning products manufacturer

$2.5 million reduction in controllable cost to manufacture.

one of the world’s largest grocery store chains

increased customer engagement scores from 51% to 74% in 6 months in southeastern zone.

Mid-western state hospital unit

increased Press ganey patient sat percentile from 20th to 60th.

hotel chain with over 4,000 locations

Manhattan luxury property achieved their highest employee satisfaction in the history of the hotel within 8 months.

200,000 employees hi-tech manufacturing firms

2 global divisions of 10,000 employees each, have gone from red to black in less than one year.

largest hotel in u.s.A. (outside of las vegas, nevada)

21 point (50%) increase in guest satisfaction within 6 months.

not-for-profit healthcare network

improved in-patient satisfaction from the 26th percentile to the 76th percentile within 4 months.

one of the nation’s largest conference hotels

73% reduction in guest reported problems.

international pharmaceutical manufacturer

24% improvement in on-time delivery setting a new record for the manufacturer.

Execution is the most relevant business issue today…great organizations are able to actually execute and deliver strategies that produce world-class results. it is this ability to execute that separates the good from the great.

The 4 Disciplines program is a methodology to:• Achieveworld-class,consistentexecutionofcriticalgoals...everytime.

• Increasemoralesignificantlywhileincreasingaccountability.

• Developyournextgenerationofseniorleaders.

SolutionThe 4 Disciplines of Execution: Manager Certification is not just for business strategy development, it gives an organization an operating system for executing on its highest priorities again and again. it enables leaders at all levels to create transparency, accountability and true employee engagement. But most importantly, it delivers results!

FOE110160 Version 1.0.2

Give your managers the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s The 4 Disciplines of Execution: Manager Certification, contact your client partner or email 4disciplines@franklincovey.com to be put in touch with someone in your local area who can answer any questions.

www.franklincovey.com

Do your employees understand their own priorities and how they align with your team goals?Executing strategic goals is the greatest challenge in business today. Aligning the organization with your most important objectives is a never-ending battle. In addition, keeping people engaged and focused on the top goals is critical. Imagine an organization where all employees are totally focused on the most important priorities and committed to achieving the Wildly Important Goals.

1

My4DX.coM:THE TEcHnology InTErfacE for THE4 DIscIplInEs of EXEcuTIon

FranklinCovey’s My4DX.com:

1. Establishes the technology interface for the 4DX process.

2. Improves process adherence.

3. Provides simple and easy maintenance of 4DX.

4. Creates visibility of team and organizational WIGs, lead measures, and goals.

5. Produces more effective WIG sessions and allows for remote users.

6. Increases personal accountability and engagement.

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My4DX.com is a web-based software interface designed to run The 4 Disciplines of Execution.

AchIEvInG orGAnIzAtIonAl GrEAtnEss throuGh FocusEd ExEcutIon.

1. Simplifies the WIG session.the best way to create an engaging WIG session is to have visibility on the scoreboard and connection to the weekly activities. Whether the team is all together or spread out all over the world, My4dx.com allows you to bring the team together on one application. during the WIG session, My4dx.com allows each team member to be able to see the prior week’s commitments for all other team members. the WIG session is the process for driving The 4 Disciplines work, and My4dx.com makes the WIG session work!

2. Creates organizational visibility and accountability.As a leader, you have a simple way of being able to see your results in real time. You can easily see all the cause-and-effect relationships anywhere in your organization. You can see the status of the high-level WIGs down to the front-line team WIGs. You can also see the lag and lead measures in a quick, easy-to-understand form.

My4dx.com allows you to know where you are winning and where you are losing.

3. Sustains The 4 Disciplines.My4dx.com is an operating system for driving your most important goals. My4dx.com allows you to easily isolate the key variables in the execution process that are off-track, so you can coach team members on closing the key gaps.

through Manager Certification your leaders are able to drive results by applying The 4 Disciplines with their teams. My4dx.com ensures that they will be able to maintain this discipline over time. It provides a simple way to run the process and reload again for new goals and new measures.

AchIEv InG orGAnIzAtIonAl GrEAtnEss throuGh FocusEd ExEcutIon.

Give your workforce the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s My4dx.com, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions.

www.franklincovey.com

© FranklinCovey. All rights reserved.

1 Act on the ImportAntdon’t react to the urgent

In today’s world, people are drowning in email, overwhelmed with demands, and trying to do more with less. 5Choices participants filter the vitally important priorities from distractions so they can focus on making a real contribution.

2 go for extrAordInArydon’t settle for ordinary

Everyone wants to make a difference, but competing priorities often prevent them from achieving extraordinary results. 5Choices participants redefine their roles in terms of extraordinary results to achieve high-priority goals.

3 Schedule the bIg rockSdon’t sort gravel

The crushing increase in workday pressures can make people feel helpless and out of control. 5Choices participants regain control of their work and lives through a cadence of planning and execution that produces extraordinary outcomes.

4 rule your technologydon’t let it rule you

An electronic avalanche of email, texts, and social-media alerts seriously threaten productivity as never before. 5Choices participants leverage their technology and fend off distractions by optimizing platforms like Microsoft® Outlook® to boost productivity.

5 fuel your fIredon’t burn out

Today’s exhausting, high-pressure work environment burns people out at an alarming rate. Applying the 5 Energy Drivers™, participants benefit from the latest in brain science to consistently recharge their mental and physical energy.

The 5Choices to Extraordinary Productivity

process measurably increases productivity

of individuals, teams, and organizations.

Participants make more selective, high-impact

choices about where to invest their valuable

time, attention, and energy.

ACT ON THEIMPORTANT

GO FOREXTRAORDINARY

SCHEDULETHE BIG ROCKS

RULE YOURTECHNOLOGY

1 2 3 4 5FUEL

YOUR FIRE

DON’T REACTTO THE URGENT

DON’T SETTLEFOR ORDINARY

DON’T SORTGRAVEL

DON’T LETIT RULE YOU

ACT ON THEIMPORTANT

GO FOREXTRAORDINARY

SCHEDULETHE BIG ROCKS

RULE YOURTECHNOLOGY

1 2 3 4 5FUEL

YOUR FIRE

DON’TBURN OUT

Q2 PRODUCTIVITYEXTRAORDINARY

Q1 NECESSITY

URGENT NOT URGENT

Q2 PRODUCTIVITYEXTRAORDINARY

Q3 DISTRACTION Q4WASTE

IMP

OR

TA

NT

NO

T IM

PO

RT

AN

T

Crises

Emergency meetings

Last-minute deadlines

Pressing problems

Unforeseen challenges

Needless interruptions

Unnecessary reports

Irrelevant meetings

Other people’s minor issues

Unimportant email, tasks, phone

calls, status posts, etc.

Trivial work

Avoidance activities

Excessive relaxation, television,

gaming, Internet

Time-wasters

Gossip

Proactive workHigh-impact goalsCreative thinkingPlanningPreventionRelationship building Learning and renewal

extrAordInAry productIvIty

burIed AlIve

the 5choices Solution

Challenge

The barrage of information coming at us from multiple sources (e.g., texts, email, tweets, blogs, and alerts), coupled with the demands of our careers, are overwhelming and distracting. The sheer volume of information threatens our ability to think clearly and make wise decisions about what’s important. If we react to these stimuli without clear discernment, we fail to accomplish the goals that matter most in our professional and personal lives.

Solution

FranklinCovey’s The 5Choices to Extraordinary Productivity solution inspires participants to apply a process that will dramatically increase their ability to achieve life’s most important outcomes. Supported by science and years of experience, this solution not only produces a measurable increase in productivity, but also provides a renewed sense of engagement and accomplishment.

PartiCiPant Kit

the 5ChoiCEs ProCeSS

ASSeSSment

5Choices Benchmark

leArnIng

2-day Work Session

5-Week Quickstart

commitments

ImplementAtIon

report Session

reASSeSSment report SeSSIon

5Choices Benchmark

TECHNICAL GUIDE Microsoft® Outlook® Edition

“Extraordinary productivity is not about timemanagement, it’s about managing your decisions,

attention, and energy.” —Leigh Stevens

A BRIEF MONOGRAPH

The Next

Generation of

ProductivityBONUS MODULE

OFFICENIRVANA

Find Peace and Productivityin Your Workspace

BONUS MODULEBONUS MODULE

4G 9:41 AM

5CHOICESPLANNER

Become extraordinary

™ ™ ™

© FranklinCovey. All rights reserved. Use restricted to terms of the License Agreement. FRA110459 Version 1.0.6

TAKE-HOME

TOOLS

5ChoiCes WebSIteAccess assessments and instructions on how to apply the content to smartphones, tablets, and Web-based applications such as Google Apps.®

pArtIcIpAnt guIdebook

technIcAl guIdeInstructions on how to maximize use of Microsoft® Outlook,® Lotus Notes,® Google Apps,® etc.

three bonuS moduleS(video-based mini-courses)

WILDLY IMPORTANT GOALS Chris McChesney, Execution Practice Leader, FranklinCovey

OFFICE NIRVANA Julie Morgenstern, Productivity Strategist, The New York Times Best-Selling Author

BRAIN-CARE BASICS Dr. Daniel Amen, Brain Expert, The New York Times Best-Selling Author

5ChoiCes plAnner AppCarry your productivity in your pocket.

the 5ChoiCes monogrAph

tAke-home toolS dvd

notebook

www.franklincovey.com FRA110495 Version 1.1.7

ChooSe to give your organization the toolS and SKillS to BeCome extraordinary.

For more information about FranklinCovey’s The 5Choices to Extraordinary Productivity, contact your client partner or call 1-888-705-1776. You may also visit www.the5choices.com.

© FranklinCovey. All rights reserved.

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale.

This one or two-day work session will help participants consistently complete projects successfully by teaching them to implement a disciplined process to execute projects and to master informal authority.

People + Process = Success

Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success!

PEOPLE + PROCESS = SUCCESSFULPROJECT MANAGEMENT

+ = SUCCESSMONITOR & CONTROL

ENTER INITIATE EXIT

PLAN

EXECUTE

CLOSE

PEOPLE + PROCESS = SUCCESSFULPROJECT MANAGEMENT

MONITOR & CONTROL

ENTER INITIATE EXIT

PLAN

EXECUTE

CLOSE

DEMONSTRATERESPECT

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DEMONSTRATERESPECT

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+ = SUCCESS

Introducing FranklinCovey’s Newest Offering

PeOPle PROCeSSSuCCeSSFul PROjeCt

maNagemeNt

THE ULTIMATE COMPETITIVE ADVANTAGE

PROJECTM A N A G E M E N TE S S E N T I A L S ™

For the Unofficial Project Manager

Project Management Essentials for the Unofficial Project Manager will provide the mind-set, skill set, and toolset thatwill consistently deliver successful projects to completion. The content can be delivered online via a virtual classroomor in a traditional classroom setting.

As a result of this Work Session, participants will be able to:

PaRtICIPaNt KIt

• Participant Guide

• Pocket Card Set

• USB Drive

• Colored Pens

• Sticky Notes

For more information about FranklinCovey’s Project Management Essentials For the Unofficial Project Manager,contact Leadership Consulting Group at (868) 222-4524 / 7524; 223-8524 or email franklincovey@lcg.co.tt

Project management Institute Registered education ProviderFranklinCovey is a Registered Education Provider (REP) of the Project Management Institute (PMI),the world’s largest membership association for the project management profession. We offertraining to satisfy the project management education requirement for PMI Certifications as well asProfessional Development Education units (PDUs) needed by PMI credential holders.

©FranklinCovey. All rights reserved.

FRA120752 Version 1.1.4THE ULTIMATE COMPETITIVE ADVANTAGE

FOuNdatION

• Understand that consistent projectsuccess depends on processesand people.

• Implement Four FoundationalBehaviors that inspire their teammembers to execute with excellence.

INItIate

• Identify a project’s stakeholders.

• Establish clear and measurableproject outcomes.

• Create a well-defined projectscope statement.

PlaN

• Identify, assess, and manageproject risks.

• Create a realistic and well-definedproject schedule.

exeCute

• Hold team members accountableto project plans

• Conduct consistent team-accountability sessions.

mONItOR &CONtROl

• Create a clear communicationplan around their project thatincludes regular project statusreports and project changes.

ClOSe

• Reward and recognize the contributions of projectteam members.

• Formally close projects bydocumenting lessons learned.

Challenge:

Does your organization produce written communication that conveys your intended message with professional quality, clarity, and accuracy?Many professionals spend up to three hours each day attempting to express themselves in writing. Unfortunately, this time is wasted when the information they deliver is misinterpreted or even ignored. With poor structure and muddy language, most written communication gets lost in today’s information clutter. Consider the effect of an unclear press release or unorganized marketing plan. Poorly-crafted documents can cause misunderstanding, hamper collaboration, create errors, and threaten your professional credibility—and your business results.

Take yoUr bUsiness CoMMUniCaTion skills To The nexT level

FranklinCovey’s Writing Advantage Workshop

1. individuals learn how to organize initial ideas around a clear purpose.

2. individuals structure a prototype based on solid writing standards.

3. individuals evolve their prototype into a draft document.

4. individuals review and refine the draft against formal standards.

5. individuals produce a final and collaborative edit of their draft.

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“Your writing skills will improve immediatly when you implement standards that underline quality writing. You may already be aware of those standards but face challenges applying them consistently.”

—Unknown

Writing Advantage

www.franklincovey.com

Take yoUr bUsiness CoMMUniCaTion skills To The nexT level

IND070311 REV 1.0.3

Clear, Accurate Writing Impacts Your Bottom Line in today’s competitive business environment, your written communication must make your point with power and clarity. in order to succeed, your organization must empower all team members, especially key employees, to express ideas and critical messages clearly—without leaving anything open to misinterpretation or misunderstanding. increasing the power of your organization’s written communication will increase productivity, resolve issues, reduce errors, and increase credibility.

The Solution:The FranklinCovey Writing Advantage workshopTo stay ahead in business, you have to cut through the information clutter and communicate clearly. FranklinCovey’s Writing advantage workshop teaches how to set quality writing standards that will help you increase productivity, resolve issues, avoid errors, and increase credibility.

This workshop teaches how to make your written communication clear and memorable. This skills-based workshop will help your organization set writing standards that will have an impact on business results.

The FranklinCovey Writing advantage workshop is taught as a one-day, facilitator-led program where participants will learn how to:

• Defineadocument’spurpose,thereaders’needs, and the desired response.

• Defineandmanagethedocument’sscopeandrelated writing assignments.

• Applytheprinciplesoforganizationusingthe“Four-BoxFormat.”

• Usewritingfundamentalstostructureawell-writtendocument.

• UseandapplytheFranklinCoveyStyleGuide.

• Useacollaborativethree-stagerevisionprocess.

This workshop also includes the following tools:

• Awritingguidebookwithreferenceinformationandwritingexercises

• Aneasy-to-use“DocumentPlanner”toolthatfitstheFranklinPlanner, along with an electronic version that allows you to automatically draft e-mails and documents

• Theaward-winningFranklinCoveyStyleGuide

• AFranklinCoveyStyleGuidecompanionCD-ROM

Give your team members the knowledge and tools they need to take their business communication skills to the next level. For more information about FranklinCovey’s Writing Advantage workshop, contact their FranklinCovey Client Partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions.

© FranklinCovey. All rights reserved.

YO

URSELF

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Is your message moving them to action?

The Presentation Advantage ProcessSystematic and effective methods must be in place to communicate in a way that motivates people to change and take action. The overarching paradigm for consistent presentation success is “Connect.”

Presenters must:• Connect with the message.

• Connect with themselves.

• Connect with the audience.

A robust process surrounds the model to ensure success.

Presenters need to:• Develop a powerful message.

• Design impactful visuals.

• Deliver with excellence.

Introducing FranklinCovey’s Newest Offering!

Unproductive meetings and lost opportunities occur due to poor presentations. The lack of powerful methods to inform and persuade is one of the greatest hidden and pervasive costs of the 21st-century workplace.

This one- or two-day Work Session will help participants consistently deliver highly successful presentations. They will learn the mindsets, skillsets, and toolsets combined with the latest neuroscience to better inform, influence, and persuade others in today’s knowledge-based world.

As a result of this Work Session, participants will be able to:

PARTICIPANT KIT

• Presentation Planner

• Pocket Card Set

• SD Card

• Sticky Notes

• Colored Pens

• Note Cards

For more information about FranklinCovey’s Presentation Advantage Work Session, contact your client partner or call 1-888-705-1776. You may also visit www.Presentation.Franklincovey.com.

Creating a “purposeful” shift in knowledge or behavior through successful presentations moves people, teams, and organizations to “the competitive edge.”

This Work Session can be facilitated in a traditional or virtual classroom setting.

FOUNDATION

• Define presentation success.

• Understand the paradigm of “Connect.”

• See that paradigm plus process equals presentation success.

• “Connect” with in-person and virtual audiences successfully.

DEVELOP A POWERFUL MESSAGE

• Identify the clear purpose to be achieved with their message.

• Create a memorable introduction and conclusion.

• Develop key points to support the purpose.

DESIGN IMPACTFUL VISUALS

• Use visuals to increase attention to and retention of the message.

• Design effective presenter notes and prompts.

DELIVER WITH EXCELLENCE

• Master the components of the “first and ongoing impression.”

• Deliver visuals effectively.

• Manage good and bad stress.

• Handle questions and group dynamics.

PRACTICE• Take the pre- and post-Benchmarks.

• Master skills through the 5-Week Quickstart process.

1© Franklin Covey Co. All rights reserved. PRO131180 Version 1.1.8

FOUNDATION

P A R T I C I P A N T K I TENGLISH

© FranklinCovey. All rights reserved.PRO131406 Version 1.0.7

Leadership Execution Productivity Trust EducationSalesPerformance

CustomerLoyalty

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© Franklin Covey Co. All rights reserved. 1

WHO IS YOUR AUDIENCE?

THE INTENT OF YOUR PRESENTATION IS TO: Persuade Inform

WHAT DO YOU WANT YOUR AUDIENCE TO:

Do?

Know?

Feel?

THE PURPOSE OF YOUR PRESENTATION IS:

PRESENTATION PLANNERPLAN YOUR MESSAGE

TOPIC: DATE OF PRESENTATION:

PU

RP

OS

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PRO131526 Version 1.0.9©Franklin Covey Co. All rights reserved.

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

Challenge:Low Trust = Reduced Speed, Increased Costsin today’s global economy trust-related problems like redundancy, bureaucracy, fraud, and turnover eat away at an organizations profitability in the form of slowed productivity, diverted resources, and missed opportunities. what’s more, a lack of trust among customers chips away at its brand reputation.

Trust: The Key Force in Today’s Economyhistorically, trust has been considered a “soft issue,” but new research is turning this age-old assumption on its head, demonstrating that trust has a measurable, observable, and relevant effect on an organization’s bottom line. As stephen M. r. covey, author of the best selling book, The Speed of Trust, puts it, “the serious practical impact of the economics of trust is that…we are paying a hidden low-trust tax right off the top—and we don’t even know it!”

FranklinCovey’s Leading at the Speed of Trust leadership-development training program to help leaders:

• Choosetomakebuildingtrustanexplicitgoaloftheirwork.

• LearnhowothersperceivetheirtrustworthinessfromtheirpersonaltQ™report.

• Understandthereal,measurableTrustTaxestheymightbepayingwithoutrealizing it.

• ChangeTrustTaxestoTrustDividends,whicharethebenefitsthatcomefromgrowing relationships of trust.

• MakeactionplanstobuildTrustAccountswithallkeystakeholders.

• BeginusingtheLanguageofTrustasanimportantculturallever.

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“What is trust? I could give a dictionary definition, but you know it when you feel it. Trust happens when leaders are transparent, candid, and keep their word. It’s that simple.”

—Jack Welch, Former CEO, General Electric

Leading at the Speed of Trust Leadership-Development Training Program

Give your team members the knowledge and tools they need to execute on your top priorities.For more information about Franklincovey’s Leading at the Speed of Trust leadership-development training program, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions. You may also visit www.franklincovey.com.

Solution:Trust Begins With LeadersLeading at the Speed of Trust is a two-day workshop that raises trust from an often-ignored asset or liability to a strategic advantage in the marketplace. doing business at the speed of trust dramatically lowers costs, speeds up results, and increases profits and influence. this highly interactive workshop engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organization. instead of paying outrageous trust taxes, you can begin to realize trust dividends.

Leading at the Speed of Trust includes powerful tools to help leaders improve trust—the trust people have in them, and the trust on their teams. each participant recieves:

• Guidebook.

• ToolsonCD.

• DVDwithselectvideosfromthecourse.

• Referencecardstohelpleadersnavigatethroughtrustissues.

• TrustQuotientAssessmenttomeasurehowothersperceive.

Result:As leaders forge the path to a new culture of trust, organizations will reap immediate returns as well as enduring long-term returns in the form of:

• Increasedspeedtomarket.

• Increasedshareholdervalue.

• Acceleratedgrowth.

• Enhancedinnovation.

• Improvedcollaboration.

• Strongerpartnering.

• Betterexecution.

• Heightenedloyalty.

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

www.franklincovey.com LEA080089 Version 1.0.2© FranklinCovey. and CoveyLink All rights reserved.

SOCIETALSOCIETALMARKETMARKET

ORGANIZATIONALORGANIZATIONALRELATIONSHIPRELATIONSHIP

SELFSELF

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

Challenge

How is a lack of trust hindering results?All too often, people’s unseen agendas or personal motivations prevent others from trusting their word and ultimately getting things done. in a low-trust environment, workers become suspicious of each other and of the organization. guarded communication, speculation, and disengagement, slows productivity down and frustration goes up.

“You may not be able to control everything, but you can influence certain things. Trust starts with you.”

—Stephen M. R. Covey

participants in Franklincovey’s Working at the Speed of Trust — For Associates program will learn to:

1. increase personal credibility.

2. increase trust with key stakeholders.

3. exhibit behaviors that increase trust.

4. create an environment of high trust that will increase creativity, innovation, and a greater commitment to achieving results.

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Working at the Speed of Trust – For Associates A one-day program for associates and individual contributors.

Achieving orgAnizAtionAl greAtness through knowledge worker Age leAdership

SolutionEveryone contributes to a high-trust organization.often results are hindered by a simple lack of trust among individuals. But when individuals trust each other — and are trusted by others — communication improves and productivity accelerates as attention is redirected toward objectives instead of suspicion about others’ intentions.

Franklincovey’s highly interactive Working at the Speed of Trust — For Associates program helps individuals in your organization identify and address “trust gaps” in their own personal credibility and in their relationships at work. using examples based on their current work and focusing on real-world issues rather than theories or academic models, participants in the Working at the Speed of Trust — For Associates program will contribute to high trust in the organization by:

communicating transparently with peers and managers.•

improving their track record of keeping commitments.•

extending appropriate levels of trust with co-workers and other peers.•

Focusing on improving internal “customer service” with others who •depend on their work.

increasing their personal credibility and influence.•

Adopting and applying the 13 Behaviors that build, maintain, and •restore trust.

Participants will receive the following tools to ensure their success:

participant guidebook•

The Speed of Trust• book

tools cd•

trust Action plan •

trust cards (to help them navigate through difficult trust issues)•

Give your organization the tools and skills to lower costs and improve results through high trust.For more information about Franklincovey’s Working at the Speed of Trust — For Associates program, contact your client partner or call 1-888-705-1776 to be put in touch with someone in your local area who can answer any questions. You may also visit www.franklincovey.com.

www.franklincovey.com LEA080091 Version 1.0.5© FranklinCovey. All rights reserved.

Hundreds of calls, dozens of emails, and only a handful of appointments to show for it—it’s frustrating!

What if there was an effective, predictable approach to prospecting that could turn the cycle around and generate unprecedented conversion rates—would you be interested?

© Franklin Covey Co. All rights reserved.

A New and Effective Approach to Prospecting With a Measurable Return on Investment

There’s a lot of "good stuff" available to sales professionals with regards to sales training. The secret is finding a way to get good at doing the good stuff!

Helping Clients Succeed: Filling Your Pipeline employs an expert-designed playbook process to help sales professionals apply what they learned over the course of 12-weeks to ensure sustained behavior change.

THE KNOWING-DOING GAP

“ Nowhere in the sales process do a few minutes of dialogue more quickly determine whether we continue or end our relationship than during the initial interaction.”

RANDY ILLIG, COAUTHOR, LET’S GET REAL OR LET’S NOT PLAY

THE ULTIMATE COMPETITIVE ADVANTAGE

Helping Clients Succeed: Filling Your Pipeline was designed to guarantee a clear and significant return on investment. From start to finish, participants work on current deals while tracking and reporting their progress.

OUR PROMISE: You and your sales team can get significantly better at filling your pipeline as you apply the mindsets, skillsets and toolsets of top performers over the course of 12 weeks.

RETURN ON INVESTMENT

FLOW Opportunities Throughor Out of the Pipeline

PLAN Your Sales Activities

FILL Your Pipeline With QualiÞed Opportunities

WIN MoreConsistently

© Franklin Covey Co. All rights reserved.THE ULTIMATE COMPETITIVE ADVANTAGE

MODULE IN THIS ONE-DAY WORK SESSION, PARTICIPANTS WILL:

TRANSFORM THE SALES FUNNEL

FOUNDATION

INTENT COUNTS MORE THAN TECHNIQUE

PRIORITIZE

PREPARE

THE PLAYBOOK

PLAN

• Challenge conventional, ineffective thinking and make a conscious decision to approach prospecting using "reason vs. random."

• Identify the mindsets and behaviors of top performers.

• Establish specific prospecting goals to ensure a measurable return on investment at the end of the 12-week implementation process.

• Learn to focus intent on helping their clients succeed by applying the sci-ence of persuasion and by seeking mutual benefit.

• Uncover specific criteria that can predictably score prospects based on the likelihood of becoming clients.

• Identify and target current prospects using the prioritize tool.

• Discover new resources and tools for gathering research.

• Develop a strategy to create and maintain a solid referral network.

• Commit to implementing the strategies and tools over the course of 12-weeks to ensure a sustained change in behavior.

• Gain the confidence needed to overcome objections and push-backs by anticipating them beforehand.

• Create carefully scripted opening statements that will pique interest and get meetings.

• Develop a framework for creating effective sales kits.

(30 mins)

(60 mins)

(45 mins)

(60 mins)

(60 mins)

(30 mins)

(75 mins)

PRIORITIZE TOOL

CALL PLAN

12-WEEK PLAYBOOK

IMPLEMENTATION VIDEOS

PARTICIPANT KIT

• Participant Guidebook• 12-Week Implementation Playbook• USB Flash Drive With

implementation videos and tools.• Call Plan Pad• Quick Reference and Yellow Lights Cards

• Each week, for 12 weeks, participants implement the principles they learned in the work session.

• Participants are held accountable through regularly scheduled report backs to their sales leaders or coach.

12-WEEK IMPLEMENTATION PLAYBOOK

START

1 2 3 4 5 6 7 8 9 10 11 12

4WEEKS

8WEEKS

12WEEKS

Pipeline

REPORT REPORTREPORT

FINISH

For more information about FranklinCovey’s Helping Clients Succeed: Filling Your Pipeline, contact your client partner or call 1-800-707-5191. You can also visit www.HelpingClientsSucceed.com/FillingYourPipeline.

© Franklin Covey Co. All rights reserved.THE ULTIMATE COMPETITIVE ADVANTAGE

SPECTACULAR RESULTSOver the years, our clients have attributed spectacular results directly to the Helping Clients Succeed: Filling Your Pipeline methodology.

Over the past 15 years, FranklinCovey has worked with thousands of sales teams all over the world, and studied what the top performing sales professionals do as a matter of habit. Helping Clients Succeed: Qualifying Opportunities is designed to help sales teams consciously replicate these best practices in order to achieve superior results in qualifying their deals.

Qualifying Opportunities helps sales professionals quickly and effectively identify good opportunities in their pipelines and significantly decrease ‘pipeline fiction’ by eliminating the weak ones. The results are less time chasing the wrong deals, more time focusing on the right deals, and dramatic decreases in the overall cost of sales.

© Franklin Covey Co. All rights reserved.

HOW QUALIFIED ARE THE OPPORTUNITIES IN YOUR TEAM’S PIPELINE?

In regards to sales training, there is a lot of "good stuff" to choose from. The challenge isn't finding it, the challenge is helping your sales team get good at doing the good stuff!

In order to help sales professionals get good at qualifying opportunities, Helping Clients Succeed employs an expert-designed playbook system that allows sales teams to practice and apply proven best-practices over the course of 12-weeks.

THE KNOWING-DOING GAP

THE ULTIMATE COMPETITIVE ADVANTAGE

Qualifying Opportunities was designed to guarantee a clear and significant return on investment. From start to finish, participants work on current deals while tracking and reporting their progress.

OUR PROMISE: You and your sales team can get significantly better at qualifying opportunities in and out of your pipeline as you apply the mindsets, skillsets and toolsets of top performers over the course of 12 weeks.

RETURN ON INVESTMENT

QUALIFY OpportunitiesIn or Out of the Pipeline

PLAN Your Sales Activities

FILL

Your

Pipeline With

Qualified

OpportunitiesWIN more

Consistently

PLAN

QUALIFY

WIN

FIL

L

OUR CLIENTS HAVE REPORTED:

...and more!

100 DAYS80 DAYS47 DAYS

ReducedSales Cycle

53%by

Qualifying Opportunities

For more information about FranklinCovey’s Helping Clients Succeed: Qualifying Opportunities, contact your client partner or call 1-800-707-5191. You can also visit www.HelpingClientsSucceed.com.

© Franklin Covey Co. All rights reserved.THE ULTIMATE COMPETITIVE ADVANTAGE

MODULE IN THIS ONE-DAY WORK SESSION, PARTICIPANTS WILL:

ENABLE DECISIONS

FOUNDATION

WIN FAST, LOSE FAST

HANDLE OBJECTIONS

THE PLAYBOOK

• Understand the importance of enabling decisions for clients.• Create a specific call plan that addresses the client's key issues—nothing

more and nothing less.

• Learn the mindsets and behaviors of top performers.

• Establish specific goals to ensure a measurable return on investment at the end of the 12-week implementation process.

• Learn how to effectively overcome the traditional dysfunctions of the buyer/seller relationship by focusing on the client's issues first.

• Become proficient at developing business cases with clients by identifying their most important issues, clearly defining the impact on their organization, and mapping the decion-making process.

• Establish an accurate snapshot of the sales pipeline.• Make significant strides towards become a trusted business advisor.

• Gain the confidence needed to overcome objections and push-backs by anticipating and practicing beforehand.

• Prepare to deal effectively with gatekeepers.

• Commit to implementing the strategies and tools over the course of 12-weeks to ensure a sustained change in behavior.

(70 mins)

(20 mins)

(165 mins)

(120 mins)

(15 mins)

PRACTICE CARDS

QUALIFICATION SNAPSHOT

CALL PLAN

12-WEEK PLAYBOOK

OPPORTUNITIY WORKSHEET

IMPLEMENTATION VIDEOS

DECISION GRID

PARTICIPANT KIT

• Participant Guidebook• 12-Week Implementation Playbook• USB Flash Drive With

implementation videos and tools.• Tool Pad• Practice Cards

• Each week, for 12 weeks, participants implement the principles they learned in the work session while practicing and applying the principles in more depth.

• Participants hold themselves accountable through regularly scheduled report backs to their sales leaders and/or peer coaches.

12-WEEK IMPLEMENTATION PLAYBOOK

START

1 2 3 4 5 6 7 8 9 10 11 12

4WEEKS

8WEEKS

12WEEKS

Results

REPORT REPORTREPORT

FINISH

Research from CSO Insights 2011 showed that only one out of six sales presentations had greater than a 50/50 chance of resulting in a sale. We feel many salespeople—even solid professionals—lose a sale for two common reasons:

1. Many sales presentations are lost before they are even given. Salespeople present to open the sales cycle rather than presenting to close.

2. The sales presentations are information rich and decision poor. The presentations end in “thanks a lot,” “we’ll think about it,” or “Hey—could you leave us some of the PowerPoint slides?” Critically, no decision is made.

© Franklin Covey Co. All rights reserved.

INFLUENCE DECISIONS TO ACHIEVE WIN-WIN OUTCOMES

With the right advocacy skills, you demonstrate more effectively how your solution will help your client get what they want and need. In this program you will learn how to win deals more consistently by applying the skillsets of top performers.

Top Performer Differentiators:

• They sell with the intent to achieve win-win outcomes.

• They skillfully prepare and create the conditions for good decision making in every client meeting.

• They spend less time talking at the client and more time discussing with the client those decisions that will best serve the client's needs.

• They follow a simple, reliable process for good decision making.

THE SOLUTION

THE CHALLENGE

THE ULTIMATE COMPETITIVE ADVANTAGE

OUR CLIENTS HAVE REPORTED:

...and more!

PLAN Your Sales Activities

WIN more

Consistently

QUALIFY Opportunities

In or Out of the Pipeline

FILL Your

Pipeline With

Qualified

Opportunities

PLAN

FILL

WIN

QUALIFY

TM

®

®

Closing the Sale

For more information about FranklinCovey’s Helping Clients Succeed: Closing The Sale, contact your client partner or call 1-800-707-5191. You can also visit www.HelpingClientsSucceed.com.

© Franklin Covey Co. All rights reserved.

SPP140926 Version 1.0.3

THE ULTIMATE COMPETITIVE ADVANTAGE

MODULE LEARNING OBJECTIVES:

IDENTIFY THE END IN MIND DECISION

THE CLOSING ZONE

ADDRESS CLIENT KEY BELIEFS

RESOLVE OBJECTIONS

PREPARE THE CONDITIONS FOR GOOD DECISION MAKING

• Determine the one decision the client needs to make at the end of the meeting

• Ensure that the decision is client-centric, is singular, and that "no" is an acceptable answer.

• Carefully organize each client call to influence and benefit the client's decision-making process.

• Begin narrowing decisions that lead to the final business decision.

• Demonstrate the ability to validate the Client's Key Beliefs to their satisfaction.

• Develop proof points that enable the End in Mind Decision.

• View objections as an opportunity rather than a threat.

• Apply a predictable, 3-part approach to resolving objections.

• Develop a plan for how to influence the conditions for good decision making before each client meeting.

• Focus on achieving win-win outcomes.

• Prepare a powerful open and close for each client meeting.

PARTICIPANT KIT

• Participant Guidebook• 12-Week Implementation Playbook• USB Flash Drive with

implementation videos and tools• Closing Book• Practice Cards

• Each week, for 12 weeks, participants implement the principles they learned in the work session while practicing and applying the principles in more depth.

• Participants hold themselves accountable through regularly scheduled report backs to their sales leaders and/or peer coaches.

12-WEEK IMPLEMENTATION PLAYBOOK

START

1 2 3 4 5 6 7 8 9 10 11 12

4WEEKS

8WEEKS

12WEEKS

Results

REPORT REPORTREPORT

FINISH

(75 mins)

(55 mins)

(40 mins)

(130 mins)

(70 mins)

READINESS ASSESSMENT

CLOSING CALL PLAN

PRACTICE CARDS

12-WEEK PLAYBOOK

IMPLEMENTATION VIDEOS

TM

Challenge:Your most critical customer service people are often your least empowered employees.How do you provide excellent customer service across your organization? And how do you do it consistently, given that much of your customers’ experience is delivered through a wide range of frontline employees?

Today, more than ever, you need people who bring their heads and hearts to work. You need people who are problem solvers and who genuinely care about customers. Teaching your frontline people what to do is not enough. You must start with who they are—the choices they make each day and the contribution that is uniquely theirs. You must establish a foundation of empowerment so that each person is able to make in-the-moment choices to delight customers and build your business.

The overwhelming majority of customer service training focuses on skills—here’s what you do. But at FranklinCovey, we know that you must first focus on your beliefs and paradigms—who you are—to create a culture where every person puts customers first.

Winning Customer Loyalty®: The 7 Habits of Outstanding Customer Service is a unique, new approach to customer service training. Built on the foundations of Stephen R. Covey’s The 7 Habits of Highly Effective People and Fred Reichheld’s The Ultimate Question 2.0, this training program builds customer service excellence one person at a time from the inside out.

“The purpose of business is to create and keep a customer.”

—Peter F. Drucker

Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service

INSPIRING EMPLOYEES TO DEL IGHT CUSTOMERS DRIVES FASTER GROWTH

®

Solution:FranklinCovey’s Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service training is a superb way to inspire your frontline leaders and managers to serve customers in ways that will delight them and increase their loyalty to your organization.

Loyalty is an emotional relationship. Loyal customers don’t just like you, they love you. We believe the attitudes and behavior of your frontline employees are by far the most important ingredients in delighting customers and essential to differentiating your customer service experience.

This program first focuses on the critical Paradigm Shifts that are needed to build a sustainable culture of delighting each customer. From these and other new paradigms, employees begin to see themselves and their customers in a totally new way.

Each of the original 7 Habits has been customized to help your people deliver great customer service. The first three habits focus on each person’s ability to make good choices, regardless of how he or she feels or what a customer does. Participants identify their unique customer service strengths and how to use these strengths to help customers—and the organization. Each participant drafts a Customer Contribution Statement, aligned to your organization’s customer service vision.

While all customer interactions are important, not all of them are of the same value. We help each person identify the greatest opportunities to win a customer’s heart. We identify the critical touchpoints, and then discover and reinforce the key behaviors that must be exhibited consistently at these touchpoints to create loyal customers. The participants learn a simple execution process to keep these behaviors “top of mind” at all times.

INSPIRING EMPLOYEES TO DEL IGHT CUSTOMERS DRIVES FASTER GROWTH

Service recovery is one of the most important ways we can turn an unhappy customer into a loyal one. The program teaches simple but profound skills for dealing with unhappy customers that show you care, while empowering frontline employees to solve customer problems using guidelines you have set.

Service Recovery Process1. Match “That sounds awful. I’m so sorry.”

2. Understand “Tell me more about it.”

3. Resolve “Let’s make this right.”

The program also takes time out to focus on team dynamics—you can’t treat other team members badly and treat your customers well. The best customer service teams work together to delight customers. They have a culture that rewards and reinforces great teamwork. We’ll help establish and reinforce those rules for your teams as well.

Applying the 7 Habits to Customer Service

The 7 Habits The 7 Habits of Outstanding Customer Service Applied

1. Be Proactive® 1. Bring Your Own Weather to Work

2. Begin With the End in Mind® 2. Create a Customer Contribution Statement

3. Put First Things First® 3. Prioritize and Do the 80/20 Things First

4. Think Win-Win®4. Make Deposits in Your

Customers’ Emotional Bank Accounts

5. Seek First to Understand, Then to Be Understood®

5. Listen Sincerely; Resolve Concerns Effectively

6. Synergize® 6. Treat Your Team Like You Do Your Best Customers

7. Sharpen the Saw® 7. Create Continuous Service Improvement

Build a Foundation of EffectivenessWinning Customer Loyalty: The 7 Habits of Outstanding Customer Service combines the powerful principles of the 7 Habits with Reichheld’s profound insights on customer loyalty to empower frontline teams to create more customer promoters and drive faster growth.

Character Development

Skill Development

• Be proactive – determine mindset and choices.

• Increase personal accountability.

• Focus on key priorities.

• Improve interpersonal effectiveness.

• Change paradigms and behaviors.

• Increase confidence in self and team.

• Create win-win solutions with customers.

• Improve listening skills.

• Keep commitments.

• Build stronger teams through collaboration.

• Resolve customer concerns.

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Give your workforce the knowledge and tools they need to execute on your top priorities.For more information about FranklinCovey’s Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service workshop, contact a FranklinCovey Representative (888-705-1776 or loyalty@franklincovey.com) to be put in touch with someone in your local area who can answer any questions.

Are you building a culture that inspires and ignites your employees to delight every customer, regardless of where your people work; on the front line, in the back office, or at your corporate headquarters? Fred Reichheld, creator of the Net Promoter Score (NPS) and author of several bestselling books, has demonstrated that increased customer loyalty leads to faster growth. In his bestselling book The 7 Habits of Highly Effective People Stephen R. Covey says, “If we want to change a situation, we first have to change ourselves. And to change ourselves effectively, we first have to change our perceptions.” FranklinCovey believes the attitudes and behaviors of your employees are essential ingredients to delighting more customers. We are experts at helping organizations achieve results that require a change in human behavior.

Your employees must be fiercely loyal to your organization as a place to work and to their supervisor as a person to work for to create and sustain a loyal base of customers. To become enthusiastic promoters of your organization, your employees must feel like valued members of a winning team pursuing an important mission.

ChallengeDisengaged/Disloyal Employees + Poor Customer Service = Lost Growth Opportunity

• Do your customers feel like: “Wow, that was one of the best experiences I’ve ever had”?

• How engaged are your employees in delivering a “wow experience” to every customer regardless of where they work?

• How loyal are your employees to the organization, to your business, and to their supervisor?

• How many of your employees truly believe they are valued members of a winning team pursing an important mission?

“The purpose of business is to create and keep a customer.”

—Peter F. Drucker

®

FranklinCovey Employee Loyalty and Engagement (ELE) Solution

INSPIRING EMPLOYEES TO DEL IGHT CUSTOMERS DRIVES FASTER GROWTH

SolutionEmployee Loyalty + Customer Loyalty = Faster Growth!

• Measure employee loyalty and engagement with a short web based employee survey completed in 15 minutes.

• Provide supervisor training to debrief survey results and develop action plans.

• Deliver tools to help managers identify ways to engage their team to delight every customer regardless of where they work.

• Identify areas of success and opportunities for improvement at all levels of the organization.

• Improve loyalty through bottom-up action planning.

What’s Different about the FranklinCovey ELE Process?Bottom Up vs. Top Down. While we provide an executive summary of the results, the power in the ELE process works through a bottom-up action-planning process.

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Start Inspiring Employees to Delight Every Customer. For more information, contact a FranklinCovey representative at 888-576-1776 or loyalty@franklincovey.com.

“Your competition can copy every advantage you’ve got — except one, your culture!”—Geoff Colvin

Administer ELE Web Survey

Report ExecutiveSurvey Results

Conduct Follow- Up Survey

Share AllTeam Results

Debrief and Action

Planning

CompanyWide Action

Regional Actions

Team Actions}

ELE Survey Process

Debrief results, gather feedback, and create action plans around:

• What 2–3 things could our team do to delight more customers?

• What 2–3 things do we need from the executive team to delight more customers?

This process is a bottom-up culture-building tool to focus employees on delighting more customers to drive faster organization growth.