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2012 – 2013 Training Department
Targeted sector
New Joiner
Current Employee
Retail show room’s and whole Sale Team
New Joiner Training agenda
Company Induction
Customer service skills
Sales and KPI’s Understanding
Company Induction
Headlines
Company introduction and history
Value and vision
Company structure
Duty’s and responsibility
Development system in the group
Company policy and procedure (HR. Sales. Op’s. etc. )
Training Room
Tow to three hours + the ice breaking activity
Location And time fram
Customer Service skills
Headlines
Strategic Preparation
Importance of customer service
Greeting and approach
Asking the right question
Building Rapport & Showing Empathy
Effective listening
After sale and follow up benefit
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Sales and KPI’s understanding
Headlines
Determining the needs of a potential client
Matching the customer needs
Talking the customer language
KPI benefit and definition
Target setting and bonus scheme
Understanding on (U.P.T/A.T.V/L.F.L)
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Current Employee Training agenda
Leader ship training
Team building
Customer service skills
Sales and KPI’s Understanding
Leader ship training
Headlines
Envision and goal setting
Developing the team morale
Managing tough situation
Empower
Leading by example
Supporting and motivating the team
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Team building
Headlines
Team Communication
Team Conflict Resolution
Understanding Team Development
Openness's
Case study and giving feed back
Focusing on result
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Customer Service skills
Headlines
Strategic Preparation
Importance of customer service
Greeting and approach
Asking the right question
Building Rapport & Showing Empathy
Effective listening
After sale and follow up benefit
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Sales and KPI’s understanding
Headlines
Determining the needs of a potential client
Matching the customer needs
Talking the customer language
KPI benefit and definition
Target setting and bonus scheme
Understanding on (U.P.T/A.T.V/L.F.L)
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
Oday Ghaly
