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© Catalyx. The material in this document is owned by Catalyx Launching a new product with your customers, not just for them

Launching a new product with your customers, not for them. case study carlsberg

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Page 1: Launching a new product with your customers, not for them. case study carlsberg

© Catalyx. The material in this document is owned by Catalyx

Launching a new product with your customers,

not just for them

Page 2: Launching a new product with your customers, not for them. case study carlsberg

We helped the Carlsberg

Brand Somersby launch into

Switzerland, b co-building

their go to market strategy

with 500 of their core

consumer target and then

turning these people into lead

users and brand

ambassadors.

William Tell and the cider challenge

Only 8 million people 4 official languages 20% expatriate population 2% Imported Cider

Page 3: Launching a new product with your customers, not for them. case study carlsberg

We helped the Carlsberg

Brand Somersby launch into

Switzerland, b co-building

their go to market strategy

with 500 of their core

consumer target and then

turning these people into lead

users and brand

ambassadors.

William Tell and the cider challenge

How can Carlsberg successfully launch an international cider brand into a complex country fiercely proud of its own cider heritage?

Page 4: Launching a new product with your customers, not for them. case study carlsberg

We harness the collective intelligence of crowds, communities and online conversation…

To uncover insight.

To co-create marketing, product & policy

innovation.

To build participant and consumer engagement.

Page 5: Launching a new product with your customers, not for them. case study carlsberg

Collective Intelligence is the creation and use of the input and

intelligence of hundreds or thousands of people.

All of us is smarter than one of me

Page 6: Launching a new product with your customers, not for them. case study carlsberg

Collecting Conversations: 3 ways

CROWD TREND

CONVERSATION

ACTIVE – get the crowd to come to you PASSIVE – the crowd doesn’t come

Page 7: Launching a new product with your customers, not for them. case study carlsberg

The co-creation platform

Page 8: Launching a new product with your customers, not for them. case study carlsberg

The co-creation platforms

Bienvenue! Willkommen!

Page 9: Launching a new product with your customers, not for them. case study carlsberg

From understanding to engagement

Open

Minded

Attitude

Social

Drinking

Behaviour

Insight

Page 10: Launching a new product with your customers, not for them. case study carlsberg

From understanding to engagement

Open

Minded

Attitude

Social

Drinking

Behaviour

Insight

INSIGHT 1: The Swiss want to stand out, but can’t help fitting in.

INSIGHT 2: Enhance existing conversations; don’t create new ones.

INSIGHT 3: Finger Food is critical.

INSIGHT 4: The usual rules don’t apply in festival season.

Page 11: Launching a new product with your customers, not for them. case study carlsberg

From understanding to engagement

Open

Minded

Attitude

Social

Drinking

Behaviour

Insight Ideate

Page 12: Launching a new product with your customers, not for them. case study carlsberg

From understanding to engagement

Open

Minded

Attitude

Social

Drinking

Behaviour

Insight Generate Ideate

Page 13: Launching a new product with your customers, not for them. case study carlsberg

What used to happen

Learn

Create

Test

Go

Try again

Page 14: Launching a new product with your customers, not for them. case study carlsberg

From understanding to engagement

Open

Minded

Attitude

Social

Drinking

Behaviour

Insight Generate Ideate Engagement

Page 15: Launching a new product with your customers, not for them. case study carlsberg

What happened next

6% aided awareness….before launch. Online brand engagement 3x expectations….before launch. Brand reach of 20% of population on launch day. Launch brought forward by almost a month.

Page 16: Launching a new product with your customers, not for them. case study carlsberg

Work with the end user, not just for them

Build Better

Brands

Launch Better

Products

Craft Better

Policy

Coordinate Better

Engagement

Design Better

Strategy

Page 17: Launching a new product with your customers, not for them. case study carlsberg

The Power of the Crowd

Tell me and I will forget,

Show me and I may remember,

Involve me and I will understand

Confucius 450BC

Page 18: Launching a new product with your customers, not for them. case study carlsberg

[email protected]

0041 22 345 0994

Please contact us for any more information

© Catalyx. The material in this document is owned by Catalyx