Large Retailer Termination Intro to IT Course A Problem-Based Case Study Title Slide John Magill Revised August 2006 © Copyright 2006, Iowa Western Community

Large Retailer Termination

Large RetailerTermination

Intro to IT Course

A Problem-Based Case Study

Title Slide

John MagillRevised August 2006

© Copyright 2006, Iowa Western Community College


Introduction

• Rita (branch manager) receives a call from Division to reduce staff by one

• Do it right ~ no wrongful terminations

• Calls for the assistant to bring in employee files

Introduction


The Learning CycleWhat’s in my head?

The Situation

• What is the situation about?

• What do I know that connects to this situation?

• How does my “role” influence my understanding of the situation?

The Situation


The Situation: The Situation• MIMI’s is a half-price retail • From time to time, MIMI’s

calls on students at IWCC to consult on current problems and issues

Your Job• Create criteria list for

employee evaluation.• Recommend who is to be

terminated, and list your reasons why.

• You are to sit in on the termination interview.

Mimi’s Half-Priced


The Learning CycleWhat’s in my head? Problem Analysis

• What is the big idea in this situation?

• What seems to be the most important information?

• What are the conditions and details that must be met to reach an acceptable resolution?

• I think I will list the things I know, my hunches, my questions, and resources for finding my answers.

• How do other members of my team see this situation? • Am I listening to them?

• Do I feel heard in this process?

Click on a selection

Problem Analysis


Problem AnalysisIdentify central concern or question that needs to be resolved; identify criteria - conditions and details- that separate acceptable solutions from all others.

Need to Know BoardDownload Document

Problem Analysis• What is the big idea in this

situation? • What seems to be the most

important information? • What are the conditions and details

that must be met to reach an acceptable resolution?

• I think I will list the things I know, my hunches, my questions, and resources for finding my answers.

• How do other members of my team see this situation? • Am I listening to them?

• Do I feel heard in this process?

Need to Know Board



Field Insights• Where will I go to find the

information I need to answer the questions I have?

• Do I have all points of view on the situation?

• How will I keep track of the information I gather?

• How will I communicate what I learn to my team?

Field Insights


Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.

Double Entry NotetakingDownload Document

Field Insights

• Where will I go to find the information I need to answer the questions I have?

• Do I have all points of view on the situation?

• How will I keep track of the information I gather?

• How will I communicate what I learn to my team?

Double Entry Notetaking



Well they can’t fire me, I been here longer than most.

Hey, Susie, you are looking mighty fine today!!

Name: Stan Smooth

Age: 31 Years Emp: 8

Sex: M Position: Men’s Apparel

Race: C

SS#: xxx-xx-xxxx

Items in File: one bonus for exceeding sales goal; Complaint from one female coworker; positive customer feedbackName: Susie Smith


Sex: F Position: Women’s Apparel

Race: C

SS#: xxx-xx-xxxx

Items in File: adequate yet positive 6 mos. and yearly reviews

Stan - Suzie


Field Insights: ToolsI heard Dan, that someone is getting fired today and I wanted to get here early in case someone is watching.

You’re here early Sally.

Name: Dan Dupre

Age: 26 Years Emp: 6 mos.

Sex: M Position: Asst. Manager

Race: A

SS#: xxx-xx-xxxx

Items in File: positive 6 mos. Review; one note from supervisor on not following policy

Name: Sally Smothers


Sex: F Position: Sales staff

Race: C

SS#: xxx-xx-xxxx

Items in File: documented late 6 times; niece of Rita; positive yearly reviews; chairperson of employee Christmas party

Dan - Sally



If I am going to get fired today, I won’t go home empty handed.

Name: Johnny Rotten


Sex: M Position: Stocker

Race: C

SS#: xxx-xx-xxxx

Items in File: Excellent 6 mos. and yearly reviews; 4 Star of week awards for customer helpfulness

Johnny



I can not lose this job!

Name: Marie Sanchez


Sex: F Position: Sales Staff

Race: H

SS#: xxx-xx-xxxx

Items in File: 15% wage garnished by bank; Positive annual reviews except for large sick-leave usage.

Marie



They can’t get rid of me…. I am the only one that knows the combination to the safe!

Name: Larry Bowen


Sex: M Position: Accountant

Race: C

SS#: xxx-xx-xxxx

Items in File: 20 and 30 year pin awards; Computerized Account Management Training -

1988

Larry



I hope it isn’t me. I work hard all day, and put in extra time.

I wish I could just get it right! Name: Bill Jones


Sex: M Position: Sales staff

Race: AA

SS#: xx-xxx-xxxx

Items in File: Positive annual reviews; 3 end of day register imbalances

Bill



Resource Development• Are these resources reliable? • Are they relevant? • How can multiple

perspectives impact the data gathered?

• What else do I need to take into account? How can I know?

• What do I need to do to prepare the resource information for my team?

• How will I record and present the information to my team?

Resource Development



Test Points• Have all my questions been

answered? • Is this getting to the problem?• Can I describe my process to

someone who does not know this content?

• What insights do I have about myself as a learner?

• What do I think about my team members as learners? • What do I understand about the concepts and skills contained in this Problem-based Case Study?

Click on a selection

Test Points


Test PointsAssess your progress, check your understanding, determine status of what you know, think you know, and still need to know

Critical Thinking and Team Interactions

Download Document Test Points

• Have all my questions been answered?

• Is this getting to the problem?• Can I describe my process to

someone who does not know this content?

• What insights do I have about myself as a learner?

• What do I think about my team members as learners? • What do I understand about the concepts and skills contained in this Problem-based Case Study?

Critical Thinking


ProposalsPresent results in both written and oral form that tangibly demonstrates your understanding of the situation and your proposal for how best to address it.

Deliverable

Team Document

• List of Criteria for evaluation

• Recommendation of who to terminate

• Reasons why

Proposals

• How will others know now what I know?

• What will I do as a team member in the presentation?

• Who will be our audience?

• How do I plan to request and process feedback on my work?

Proposals


CreditsThis Problem-based Case Study was made possible by:

Development Team: Author/Originator: John Magill, Melanie Butterbaugh, Bev Eckel, William BarrettTeam Leader: John MagillInstructional Designer: John Magill

This project is supported primarily by the National Science Foundation.Opinions expressed are those of the authors and not necessarily those of the Foundation.

Credits

Documents

Large Retailer Termination Intro to IT Course A Problem-Based Case Study Title Slide John Magill Revised August 2006 © Copyright 2006, Iowa Western Community