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352 498 94 31
975
• Certified bilingual officers (five-core languages)
• Bilingual officers (beyond five-core languages)
• Certified civilian members
• Bilingual civilian members
TOTAL
Our Officers Represent Over 30 Languages: American Sign Language, Arabic, Armenian, Basque, Cambodian, Cantonese, Danish, Fijian, French, Gaelic, German, Greek, Hindi, llonggo, Italian, Japanese, Korean, Laotian, Mandarin, Polish, Portuguese, Punjabi, Russian, Samoan, Spanish, Swedish, Syrian, Tagalog, Taishanese, Thai, Urdi, Vietnamese, Yugoslavian.
Safety with Respect
Department General Order 5.20 Section III. 0. 3, required reporting data:
1. Involving LEP persons- 2019
Number of calls for service, contacts and investigations where an incident report was 3,602
required.
2. Manner in which interpretation services were provided to all LEP individuals
(department-wide)-2019
In-person interpretation service (certified and non-certified bilingual sworn & non-sworn 1,177
members)
Language Line Inside App/Interpretation Service (vendor) 6,150
Total 7,327
3. Complaints received concerning language access (provided by DPA)- 2019
Complaints closed: (1) proper conduct, (2)insufficient evidence, (1) complaint dropped 4
Complaints sustained: 0
Total 4
4. Department's resolution to language access complaints
Continue to improve Language Access services by providing training based on data collected, resources
available, policy changes and consulting with Office of Civic Engagement & Immigrant Affairs (OCElA) for
best practices as well ensuring compliance.
Safety with Respect
2019 Language Access Accomplishments 0 Collaborated with the Department of Emergency Management (DEM) to create a process to identify
and track calls for service requiring language services or a bilingual officer response (DN 20-022).
Facilitated Language Line Insight smartphone app training at 5 District Stations & Tactical Unit.
Facilitated two-hour training for 103 Academy recruits and PSA's on DGO 5.20 involving LEP practice
scenarios and report writing.
Administered (4) 10-hour "Interpretation for Law Enforcement" update courses for certified Bilingual
Officers and Police Service Aides.
Coordinated with DHR for the testing and certification of 35 Academy recruits at the Academy.
Language Access Liaison provided interpretation services for District Stations and specialized units as
needed in addition to public events. (Town Hall meetings, Chief's Youth Summit, and LGBTQ
community meeting).
Language Access Liaison attended training hosted by API! GBV in partnership with Portland Police
Bureau for discussion on continued best practice Language Access training and development.
Collaborated with Office of Civic Engagement and Immigrant Affairs (OCEIA) on enhancing training
Safety with Respect
2020 Language Access Accomplishments Completed training of all 10 District Stations on Insight mobile app and deployed on all officers'
sm a rt phones
Implemented LEP scenario in AO/CPT (Advanced Officer Training and Continued Professional
Training).
2020 Language Access Goals 0 Discuss potential MOU with DHR enabling SFPD to proctor its internal language certification and
re-certification process.
Collaborate with DHR on expansion of the certified 'five-core' languages based on data, which
demonstrates the highest frequency of language access needs in Citywide calls for service.
Explore higher standard of interpretation certification with DHR based on research of internal needs.
Citywide certification is currently customer service level of proficiency.
Update DGO 5.20 training video to include Language Line, ASL and current best practices.
Work with Language Line (vendor) to create District Station and specialized unit codes to track LEP
needs per district in order to improve services.
Safety with Respect
2020 Language Access Goals Continued
• Work with DPA to develop a timely notification process of language access complaints to
the SFPD Language Access Liaison and OCEIA so Department can address in a timely
manner and remedy through training.
• Work with DPA Language Access Working Group to develop a mechanism to share their
recommendations with the Department on a monthly basis.
• Complete design and approval of LEP Pin for certified bilingual officers and PSAs.
• Consolidate the numerous Language Access related Department Bulletins to mitigate
conflicting or redundant procedures.