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L & IS Annual Report. Academic Year 2002-2003. L & IS Annual Report 2002/03. Context Introduction New Developments and Services Service Moves and Changes Staff Development Process Management Groups Coming Soon Context for Future Strategic Development Conclusion. Context. - PowerPoint PPT Presentation
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Library & Information Services
Library & Information Services
L & IS Annual Report
Academic Year 2002-2003
Library & Information Services
1. Context
2. Introduction
3. New Developments and Services
4. Service Moves and Changes
5. Staff Development
6. Process Management Groups
7. Coming Soon
8. Context for Future Strategic Development
9. Conclusion
L & IS Annual Report 2002/03
Library & Information Services
Context
• Continuing move from Teaching to Learning.
• Increasing use of e-learning.
• Increasing reliance on IT for all aspects of UWIC activity.
• Uncertainty due to potential merger.
Library & Information Services
1. Introduction
• L & IS provides a very broad range of services.
• The service has a direct impact on the student learning experience.
• Significant progress has been made in many areas.
Library & Information Services
2. New Developments and Services
• Llandaff Learning Centre• Visitor Figures. • Issues & Renewals.
• Online Library Induction • Online Library Induction.
• Online Renewals • SCONUL Research Extra• Mapping Wales• Network Expansion• Increased Helpdesk enquiries/support
• Trends.• New Llandaff Server Room
Library & Information Services
New Developments and Services (continued)
• Virtual Learning Environment
• Online and Fast-Track Enrolment
• Student Loan Payment via BACS
• Academic Enquiry System
• New Annual Course Report System
• New System Training Provision
• Major System Upgrades etc
Library & Information Services
3. Service Moves and Changes
• Howard Gardens Refurbishment
• New Issue Desk at Colchester Ave
• Enhancements to Disabled Facilities
• Shelf-Ready Books
• Increased Electronic Resources
• Additions to Stock (11565 new items)
Library & Information Services
4. Staff Development
• Extensive staff development has been undertaken to support all L & IS development
• Considerable time was spent in developing strategy for merger. Not all of this was wasted time.
• Appendix C (Page 14) provides staff development detail
Library & Information Services
5. Process Management Groups
• Considerable work has been undertaken by the groups during the year most of which has resulted in significant improvement
• Enrolment
• Customer Relations
• Modular Tracking & Awards
• Space Management
• E-Learning
Library & Information Services
6. Coming Soon
• Cyncoed Learning Centre• Heron• Talis Alto• Slide Library• Talis Prism• HELP Project• Dyslexia Workshop• Howard Gardens Learning Centre• Direct-Entry Student System• Improved Blackboard Support
Library & Information Services
7. Context for Future Strategic Developments
• The task - to provide an excellent level of support students and staff in their learning, research and management/administrative activities within the resources that are available to us.
• More flexible provision through extended opening hours etc
• Real-time information provision to support MLE development and delivery
• Staff development is a key issue, equipping them for the changes ahead.
Library & Information Services
8. Conclusions
• A very busy and successful year despite the uncertainties.
• Continuing the transition from Teaching to Learning there will be even more need to provide a more comprehensive and integrated service delivered flexibly working with others across UWIC.
• There is still much to do and another busy year lies ahead.
Library & Information Services
L & IS Key Objectives for Current/Next year
• Development & Implementation of Phase2 of the Cyncoed Learning Centre.
• Implement Online Enrolment and Module Selection.• Introduce more Comprehensive and Integrated Student Academic
Support (Working with LTSU, Disability Unit, and Schools).• Investigate Document/Content Management System.• Introduce New HR/Payroll System.• Implement the new Slide Library System.• Implement new Networking Infrastructure at Colchester Avenue.• Plan Howard Gardens Learning Centre Development.• Investigate Collaboration Opportunities.
Library & Information Services
Library & Information Services
Things That Were Left Out
• Contribution to Computing Subject Review
• Working with LTSU on initial setup and testing of Question Mark Perception.
• Working with PDR on implementing Virtual Private Network
• Open Access Computer Room at Howard Gardens
Library & Information Services
Library/Learning Centre Visitor Figures
Annual Report - Page 9
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
2000-2001 2001-2002 2002-2003
Library & Information Services
Issues & Renewals
Annual Report Page 10
320,000
340,000
360,000
380,000
400,000
420,000
440,000
460,000
2000-2001 2001-2002 2002-2003
Year
Library & Information Services
Colchester Ave Helpdesk Trends
Library & Information Services
Cyncoed Helpdesk Trends
Library & Information Services
Howard Gardens Helpdesk Trends
Library & Information Services
Llandaff Helpdesk Trends
Library & Information Services
Staff Development
Library & Information Services
Enrolment Process Management Group
Achievement Benefit
Web based Student Handbook. Savings of approx £14k per annum.
All required data gathered at source, i.e. on line at enrolment. Data gathered at one place and at one time, cash flow increased due to ‘Bill Ready’ status.
Formalised planning with actions. Clear roles and responsibilities, advance timetables and resource requirements.
Electronic submission of data from CIMIS to the following systems
1 Badge ID 1 Access to all UWIC resources within 24 hours
2 CAMS 2 removes need to double enter student data, ready to accept module data
3 Agresso 3 Improved cash flow, invoice production
4 TALIS Library 4 as 1 & 2
Fast track system for returning students. Reduction in queues and time spent enrolling.
Better student experience
Improved cash flow through advance payment
Automatic Production of Daily Banking Report. Manual recording of payments removed.
Electronic submission of returns to Student Loan Company. Reduction in manual processes, savings in time.
Improved software with drop down list boxes. Enables correct choice of codes - less errors.
Standardised enrolment procedures across all campuses. Staff able to carry out enrolment at any campus without additional training. Information gathered in same way.
Automatic creation of User logon’s and ID. No delay in service delivery for students. Reduction in IT admin
Payment of student loans by BACS. Speedier response, savings in time and resources.
Automated access to on line resources via ATHENS. Improved service to students. Reduction in IT admin.
Library & Information Services
Customer Relations Process Management Group
Achievement Benefit
On line standardised P/T and Post Grad application form. One corporate style UWIC application form to be used by all schools. Cost savings (estimated figure needs to be calculated).
Web based General Enquiry System. Allows on-line public enquiries with data captured and retained for student life cycle
Fully integrated with UWIC student system.
International Student software enhancements. Removal of disparate database
Speedier Enrolment process due to early collection of data
Synchronised corporate data.
SMS text messages (INTOUCH). Better student communication.
Good PR. Customer focused news and event service for students.
Standardised information packs. Better corporate image, equal treatment of students.
Web based Student withdrawal form. Standard, corporate form.
Removal of paper
Improved ‘proof of receipt’
Potential for further (XML) integration.
Standardised UWIC enquiry process. Able to roll out across UWIC in a corporate fashion.
New Equal Opportunities monitoring form for P/T and P/G students. UWIC wide standard for collection of equal opportunities.
Format of data maps to Student Information System.
Library & Information Services
Modular Tracking & Awards Process Management Group
Achievement Benefit
CAMS/CIMIS roadshow. Academic staff made aware of usefulness of common enquiry screens and reports.
New Module descriptor forms designed. Collects required data only for Modular Tracking purposes. Saves time as staff do not have to trawl through course description documents.
Training for academic staff in use of CAMS enquiries and reports etc. Wider use of corporate information system and corporate data.
Production of Student Module selection forms Facilitates early collection of module data .
Inclusion of all Programmes of study on CAMS. Comprehensive set of student/module records for tracking and progression purposes.
Direct input of marks to CAMS by academic staff. Reduction in errors. Reduces pressure on Registry. Information available earlier (e.g. for exam boards).
CAMS server memory upgraded. Enabled wider use as a Corporate Information System.
Pilot integration project successfully transferred module data to Blackboard. Synchronisation of corporate data in disparate Information Systems.
Identification of bottlenecks in the process. Opportunity given to resolve these problems.
Identification of communication problems between Registry and Schools. Opportunity given to resolve these problems
Library & Information Services
Space Management Process Management Group
Achievement Benefit
Upgrade Archibus system to version 14. Moved to SQL server platform which is corporate standard.
Implementation of Archibus Building Operations Management module. Enabling planned preventative maintenance schedules.
Reduction in reactive maintenance
Savings in labour and materials.
Upgrade of Sports Facilities Management system. Stable system providing wide ranging reports, integration with ‘Office’ products, graphical representation of data, improved debt monitoring.
Integration Requirements. All identified down to field level.
Review of Timetabling Support and Development. Clear identification of roles and responsibilities regarding Scientia Timetabling System.
Identification of previously unknown, disparate Information Systems. Opportunity to include in Corporate Strategy.
Library & Information Services
E-Learning Process Management Group
Achievement Benefit
Pilot integration project successfully transferred module data from CAMS and CIMIS.
Synchronisation of corporate data in disparate Information Systems.Reduction in manual administration of system.
Evaluation of QM Perception software for Computer Aided Assessment. Potential to reduce time spent marking. Accurate capture of data.