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www.kvpcorp.com
Presented to
Jan, 2012
Unleash Your Business Potential
Index
2
Business philosophy Vision, alignment with customer goals, and translating actions to customer
delight Business facts
Industry focus Customers Challenges we address
Service deliverables Service delivery framework / quality management system People competency framework : ensure higher service quality
Differentiator Voice of customers Commitment
“How do I strengthen new customer acquisition?”
“How can I better align delivery and service?”
“How do I achieve innovate and
differentiate while driving operational
efficiency?”
Today’s Challenging Environment
Limited Demand Visibility
Global Coordinatio
n
Intense Competitio
n
Goal: To make business smarter and focus on building happy customers and happy communities
4
Strategy and process
consulting
People effectiveness
Enterprise Cloud ComputingD
elivera
ble
Business facts
5
Founded : 2008 Team size: 30 members Focus: Facilitate growth using social enterprise
framework Serviced over 60 + customers across 5 industry
verticals / across established, growing and emerging firms
Philosophy: Business transformation
India’s Emerging Partner of the Year Award by Salesforce.com
Business facts : Industry verticals
6
•Industrial equipment•Fabrication & custom manufacturing•Product manufacturing•Transportation•FMCG & retail•Supply chain and distribution
•IT hardware manufacturing•Software product development•IT services / solutions• R&D services•ITES/ Call Center / BPOs•Networking•Mobile technology
Manufacturing
Technology
Manufacturing Customers
Business facts : Industry verticals
7
•Health care•Health plan•Drug discovery and clinical trials•Pharma and drug manufacturing•Medical equipment
•Large, mid and single property hotels •Real estate
Life Sciences
Hospitality and real-estate
Life Sciences Customers
•Banking services / Microfinance•Insurance•Investment advisory•Venture capital / private equity•Foreign exchange services
Financial services
Platform
HR Mgmt
Project Mgmt
Skills Matrices
Time & Expense
Billing
StaffingInitial Rollout
Client and Activity Management
User Adoption
Functionality
Bu
sin
ess I
mp
act
23
Analysis and Reporting
Client Analysis
Competitor Analysis
Sales Management
Productivity Enhancement
Targeting and Segmentation
5
6
7
KVP solution framework: Crawl, Walk, Run
Collaboration
Chatter
Content
Knowledge Portals
Contact Center
Client Extranets
Intranets
Employee Help Desk
8 – Part of DNA!
1
4
Unified Client View
360 Degree View
Integration
Real-time Cloud Solutions for Professional Services
Solution design (pre and post sales)
Customer portal for collaborative functioning
IP Management
Team introduction
Deliverables / SLA
Contract Management
Business requirement
Improvement Ideas
Agile Development
Visibility into project
Operational details
Reports and issue log, tracking
Performance to Plan
Trend Analysis
Measurement to Improve
Client Satisfaction
Global View of project
Project planning
Mile stone planning
Dependencies Tasks
Risk
Articulate risk Analyze Mitigate
Project Management
Expense Management
Contract Management
Project Portfolio
Management
Change management
Staffing & Resource
Management
Tasks & Milestones
Time Tracking
Quality Assurance
People Management
Performance Management
Skills & Learning
Management
Time-off Management
Recruiting & On-boarding
Resource Management
Utilization & Burn Feedback
Success parameters
Solution design
Audits & Compliance
Groups
Client Portals
Knowledge Management
Chatter
Collaboration
Email & Chat
Telconference
Community
Voice of customer (partial list)
10
“The most important aspect of KVP approach was not to fit a standard solution but to thoroughly understand our business need and then strive to configure a tool to meet the requirements”
Mr. Dharmesh Mashru, CEO, Apollo Industries
“Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated business process building approach is now bringing all MMM stakeholders including direct sales, channel sales, service, support and customers on one single platform to facilitate inclusive growth.”
Mr. S. A. Mohan, CEO, Maini Materials Movement
“Partnering with KVP has helped us in driving new operational efficiency, increased visibility and accelerate innovation enterprise-wide”
Mr. Prakash Venkatesan, CEO, Essae Digitronics
For more details pls. visit: http://www.kvpcorp.com/customers.html