KS091302 Introduction to Information System

Prepared By

01. 5208.100.030 Aris Kusumawati

02. 5208.100.045 Ananda RyanDwiana

03. 5208.100.073 Route Gemilang

KS091302 Introduction to Information System

INFORMATION SYSTEM DEPARTMENT FACULTY OF INFORMATION TECHNOLOGY

INSTITUT TEKNOLOGI SEPULUH NOPEMBER

2010

Discovery Learning Report

ITS Quality Assurance Center (Pusat Jaminan Mutu ITS) :

How the implementation of information systems at PJM ITS

CCCC 09090909

Version 08|03|2010

KS091302 – Introduction To Information System Discovery Learning Report

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Endorsement


2

Executive Summary

• Information system has been implemented now: web portal

• PJM plans to the fore: information systems faculty teaching

and learning that will diimplimentasikan end of this semester.

• So each teacher evaluation in all courses that have been

taught to students. Which this system will also be a section on

Academic SIM. Concept such as questionnaires given to

students, but the votes are faculty teaching performance. Is it

meet the standards or not.

• PJM goal: ensuring that each unit in its going to evaluate

myself so know their shortcomings and biases the system and

achieve good quality.

• PJM only see and make sure that the faculty has done an

evaluation. Not assess the quality. If there is a problem solved

each respective department.

• Constraints: an issue of coordination between units

Organizational culture: complementary and provide input,

although there is chairman and parts.

• The task of the most important PJM PJM is a forum to share

information to each department.

• Guarantor of the quality system framework of ITS.


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Figure1 : quality system framework of ITS.


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Table of Contents

Endorsement…………………………………………………………….……………………..1

Executive Summary ……………………………………………………………………….…2

Table of Contents………….………………………………………………………………….4

List of Figures/Tables…………………………………………………….………………….5

Introduction…………………………………………………………………………………..…6

a. About ITS Quality Assurance Center……………………………………………6

b. ITS QUALITY MANAGEMENT SYSTEM……………………………………...…9

c. QUALITY GUARANTEE SYSTEM FOR ITS…………………………………….10

Methodology of Discovery………………………………………………………………13

a) Interview…………………………………………………………………………………13

b) web investigation…………….………………………………………………………14

Discussion……………………………………………………………………………………….18

Conclusion and Recommendation…………………………………………………..22

References………………………………………………………………………………………25


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List of Figures/Tables

No Figure Page

1 Figure1 : quality system framework of ITS. 3

2 Figure 2 Struktur Organisasi 9

3 Figure 3: Quality Assurance System as a means of

attainment ITS Strategic Plan (Strategic Plan) ITS

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4 Figure 4 : Modified PDCA Cycle to Cycle PECF 10

5 Figure 5: Close the Loop in the system Conttrol

Cycle PECF

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6 Figure 6 Home of http://pjm.its.ac.id/ 14

7 Figure 7 Galery page of PJM website 15

8 Figure 8 Galery page of PJM website 16

9 Figure 9 Download page of PJM website 16

10 Figure 10 Guest Book page of PJM website 17

11 Figure 11 ITS set 4 approaches or methods 19

12 Figure 12: the process implementation and

achievement of quality and ITS

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13 Figure13: Details of Academic Process 24


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Introduction

a. About ITS Quality Assurance Center

Quality assurance (quality assurance) of Higher Education

today has become a global issue. Accountability as the

accountability of all activities undertaken in the field of education,

research and community service is an integral part of the new

paradigm of higher education in Indonesia. National Education

System Law No. 20/2003 expressly states that the control and

evaluation of educational quality should be done, both to program

and study of educational institutions on an ongoing basis.

ITS has been actively preparing to enter the global market by

establishing a Center for Quality Assurance in September 2002.

PJM ITS activities ongoing in developing the concept and

implementation for higher education quality assurance.

Realizing the importance of maintaining and developing

quality assurance of higher education, the ITS PJM continually

improve human resource capacity and the facility to achieve

quality assurance of the international standard. No less important

is the mutual importance of cultural awareness on environmental

quality of their own ITS 2-3-4 line with the principle of ITS. Principle

2 which launched two goals to make ITS Regulated Higher

Education (PTBH) and ITS were reputable universities the

international. PJM exert any effort to make it happen together

with the entire academic civitas.

1. Vision PJM ITS

Being a change agent in creating a culture of high academic

quality assurance based on a superior education, research, public

service, and self-evaluation.

2. PJM ITS Mission


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Encouraging all Department / Study Program and a unit to

achieve the highest performance in terms of performance, quality

of new students, learning and teaching, graduate, professional job,

and a management information system based on academic quality

assurance

3. Destination PJM ITS

Developing a culture of academic quality-oriented, healthy

competitive attitude to achieve organizational goals by:

• Assessment of self (self and evaluation), and compare

yourself (benchmarking) internally and external to the need

for organizations concerned.

• The concept of quality assurance is a sustainable activity

based on the PDCA to achieve a better quality

4. ITS PJM Strategy

• Build organizational culture (Cult Organization

• Improve the quality of staff

• modernize the information management

• Develop and strengthen networking image

5. Consultation Services

Consulting services provided ITS Quality Assurance

Center, including:

• Information about the Academic Quality

• Consultation on Quality Assurance which are

guided by experts

• Consultation Accreditation, and provide the

things needed in such accreditation:


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� Accreditation Borang

� Self-Evaluation Study Program

� Accreditation Assessment System

� Faculty Portfolio

6. PJM ITS services in 2010

Below are the services provided PJM ITS in 2010:

• Monevin layoffs

• Study Program Accreditation

• ISO 9001 Setting up units in the ITS (target PJM and

Laboratory)

• Managing all the units in which ITS has been certified ISO

• Auditing Quality Assurance Process in ITS units (with

internal audit)

• Assessing the Best-Performing Department

• Develop guidelines or SOP audit

7. Organizational Structure


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Figure 2 Struktur Organisasi

8. Job Description (Field Quality Assurance Information System)

:

• Provide charging SPMI

• Preparing the SIM SAR and SAR procedures manual

documents

• developing and updating the Website PJM

• Develop application software best performing major

election

b. ITS QUALITY MANAGEMENT SYSTEM

Center for Quality Assurance (PJM) ITS has a very strategic role

to oversee the process of achieving the main goals of ITS, as shown in

the picture:


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Figure 3: Quality Assurance System as a means of attainment ITS

Strategic Plan (Strategic Plan) ITS

ITS Quality Assurance System developed following the PDCA

cycle (Plan, Do, Check, Act) introduced by Deming and widely adopted

by many organizations. Given that ITS is a technique in which

educational institutions in all Prodi always talking about a closed

system (Close Loop System), the PDCA cycle is modified into PECF Cycle

(Plan, Execute, Control, Feedback). This modification is expected to be

more inspiring to everyone in the ITS to implement continuous

improvements.

Figure 4 : Modified PDCA Cycle to Cycle PECF

c. QUALITY GUARANTEE SYSTEM FOR ITS


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Quality Assurance Concepts And PECF (Plan, Execute, Control,

Feedback)

Quality Assurance is a systematic set of actions and

planned to take place to provide assurance that the quality

objectives will be achieved. Director General of Higher Education

to give directions that guarantee the quality defined as a process

to determine and meet the standardization (standard)

to consistently and continuously achieve stakeholder satisfaction.

Quality Assurance is a very important activity which is currently

become a global issue. Higher education institutions also have to

implement systems Quality Assurance in carrying out educational

activities. Accountability as the accountability of all activities

undertaken in the field of education, research and community

service are not part separated from the new paradigm of higher

education in Indonesia. Law National Education No. 20/2003

expressly states that control and evaluate the quality of education

should be done, both to program of study or of educational

institutions on an ongoing basis.

Quality assurance in the ITS implemented by adopting the

PDCA cycle (Plan, Do, Check and Action). Broadly speaking,

activities that must aktiviatas implemented in the cycle can be

explained as follows:

a. Plan:

• Identify the things / issues that need to be improved

• Finding root / cause of the problem

• Looking for dominant factor causing the problem

• Finding alternative solutions for improvement

• Make plans prevention issues and helping to achieve the

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b. Do


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• Implementation of improvement plans, experiments in a small

sphere

c. Check

• Evaluation results of the implementation of the improvement

above experimental results

• Continue in a larger scale if successful

• Modifications methods try to repair if not successful

d. Action

• Adoption of improved methods of work system into an

existing one.

PDCA cycle to cycle over modified PECF (Plan, Execute,

Control, feedback). Modifications made considering the PECF Cycle

cycle that is very familiar among the academic engineering

(Engineering).

Illustration PECF cycle can be seen in the figure 4.1. PDCA cycle

should be implemented by all ITS Work Unit from the top to the

level of bottom.

Figure 5: Close the Loop in the system Conttrol Cycle PECF


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Methodology of Discovery

How to get data and information that do include:

a) Interview

� The Quality Assurance Information System :

Bpk. Mudjahidin ST,MT � Profil :

� List of interview questions posed are:

a. How description (general description) of the PJM

ITS?

b. How Information Systems has implemented ITS

PJM until now?

c. What are the PJM plan ahead?

d. How organizational structure, culture, and

information systems affect the PJM ITS?


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e. What is the purpose PJM in the future?

So far, whatever constraints experienced ITS

PJM?

c) web investigation

� web address : http://pjm.its.ac.id/

Figure 6 Home of http://pjm.its.ac.id/

� Website description :

On the home page of PJM website we can find the page :

� Selayang Pandang

� Official link

� HeadLine News

� Calendar Even

� Our Staff

� Profile Review

On the About Us page of PJM website we can find the

page :

� Visi & misi


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� Organisasi

� Riset

On the Our Service page of PJM website we can find the

page :

� Data & informasi QA

� AUDIT, Monitoring & evaluasi

� Konsultasi

� Global service

On the Galery page of PJM website we can see a variety

of seminars that have been done by PJM ITS:

Figure 7 Galery page of PJM website


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Figure 8 Galery page of PJM website

On the Download page of PJM website we can download

a variety of information provided freely by PJM ITS:

Figure 9 Download page of PJM website

On the Guest Book page of PJM website we can fill in

title, our name and email


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Figure 10 Guest Book page of PJM website


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Discussion

ITS Quality Assurance System is made in order to travel all the

units guarding the ITS Working together realize the Strategic Plan, the

framework of Quality Assurance System for ITS begins Strategic Plan by

setting. Strategic Plan is the ultimate goal of ITS. Strategic Plan must be

known and understood to be a joint Quality Goals ITS academika

civitas. Therefore the first step of the System Framework Quality

Assurance is to perform Deployment Quality Strategic Plan to a target

annual Quality Work Unit in ITS. After Target Annual quality of each

unit is set so that the next Quality Goals used as a standard contractual

employment contract between the Unit Work Working with the unit

supervisor. Employment contract that will be the basis to assess the

performance of a Work Unit.

The next step is to Quality Execution. In this step the quality

of realized. Embodiment of quality is done by implementing business

processes which are the responsibility of each Unit of Work. To be

implement business processes, each Unit of Work to develop Operation

Process Standard (SOP) it. Implementation activities should be based.

Besides implementation of activities (process operation) must comply

with all regulations, legislation, norms, policies and prevailing order.

Included in This step is the reporting activity. Each Work Unit to make

reports related to the orderly progress (progress) activities. Element

which must be reported include the performance of the process, the

use of power suber, and the quality of work. This report will be a

material monitoring, auditing internal and self-evaluation.

After Execution Quality step, followed by step Quality Quality Control

and Feed-back .. ITS set 4 approaches or methods:

1. Self Assessment (Self-Evaluation)

2. Internal Monitoring & Evaluation

3. Internal Audit


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4. Accreditation & Certification

Figure 11 ITS set 4 approaches or methods

� Explanation

Self Assessment

Self Assessment or Self-Evaluation is an activity aimed

at evaluate the performance of one or a set of processes

undertaken by implementing the process itself. In this case

each unit must work in the ITS conduct and report the

activities of Self-Evaluation (Self Assessment) to performance

of the processes mandated by the ITS to him periodically.

Self Assessment is a very suitable approach applied to

process carried out by professionals such as learning, research

and service to the community. In these processes

implementing the process considered highly competent

maintain and improve the quality of the process. Every

implementing a process to implement Self Assessment

respectively as form of accountability for the quality of the

answer that diembannya implementation process. Self

Assessment is the foundation needed to prove that The

quality of the promised goals can be achieved and at the same


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time to implement progaram continuous qualityimprovement

(continuous improvement).

Self Assessment is a part or element of the PDCA

cycle. By because it's all in the ITS Working Unit should

implement Self Assessment for control of each process in

order to be in accordance with quality objectives. Internal

Monitoring and Evaluation Monitoring is the process of

observation, collection and data analysis systematically during

an activity in progress. Monitoring aims to see

efficiency and effectiveness of the continuity of an activity

realize the goal of previously planned. Monitoring is necessary

to ensure that an activity carried out on the right track.

Besides Monitoring is also intended to detect early possible

deviations from an activity which was determined rail. This

activity important that further deviations can be avoided.

At the start of each academic year all set Work Unit Goals

Quality. Quality targets will be realized by each Unit of Work

with perform daily tasks as well. For each Work Unit should

identify the processes or activities necessary for

Quality Goals realize. Each Unit of Work also must identify

process indicators, which provides an implementation of the

behavior process. At the time of execution of a process or

activity must be done observation of the indicators

periodically. Determination period adjusted to karakteistik

monitoring activities will be monitored.

Monitoring the implementation of an activity

undertaken by a unit Work is the responsibility of Work Unit

on it. This is a consequence Goals of the Quality Contract

agreed. Internal Audit Audit is a process of checking the

compliance of a Work Unit to a requirements imposed on the

processes which they are responsible. Auditing a Unit of

Workdone by an external auditor of the Work Unit

corresponding (independent) to ensure objectivitas audit. This

audit required to contribute to the Work Unit (auditee) in

realize the goal had been promised.

Organization's top management / leadership ITS

authorizes the Center for Quality Assurance (PJM) to manage


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the quality audit program. PJM Reviewer Pool manages to

perform quality audits commissioned in all units Work on ITS.

Each end of the academic quality audits conducted on Units

Work on ITS. After the quality audit carried out, PJM. Create

Consolidated Report who then delivered to the Chairman of

ITS.

Accreditation & Certification Accreditation &

Certification is the award of the institution external to the

individual Work Unit or internal. This award done after a Work

Unit, or individual can prove has been meet the requirements

(criteria) are requested by the award giving institutions

(Accrediting). During the Internal Quality Assurance System

can be run with well, we can obtain optimistic Accreditation &

Certification well.


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Conclusion and Recommendation

a. Conclusion :

ITS Quality Assurance system is essentially intended to allow

ITS can Stakeholder Satisfaction realize the ITS. ITS Stakeholders

include Civitas Academica (Students, Faculty, Employee), Student

Parent, Industry, Society and Government. ITS Stakeholder satisfaction

indicates fulfillment of desires Stakeholders. The desire, therefore,

Stakeholders will be identified, monitored, and evaluated

periodic. Stakeholders desire to be a reference in each process ITS

planning. Strategic Plan is one form of term plan middle is the

representation of stakeholder desires. In in the Strategic Plan are

Vision, Mission, Strategies and programs that will ITS implemented.

Given the ITS is a higher education institution is the product -

products that are expected to give satisfaction to the desire

Stakeholders are products of education. ITS products are

graduates, scientific publications, scientific findings, and other services.

Besides ITS is also to produce products in the form of increased internal

faculty and staff capacity, increasing maturity management system

ITS, as well as improving the welfare of faculty and staff.

In order to realize its products, ITS develop business

processes. In general, ITS Business Processes can be grouped into 3

sections namely 31 Directing Process, Core Process, and Supporting

Process. The first part is Process includes process Drecting leadership

(leadership), the Civil Procedure (governance), and the Governance

process resources (resource management). The second part, Core

Process, is part of what characterizes an institution higher education.

Core Process includes the academic process, the process of research

and process of community services (social service). What is important is

The third section, Supporting Process, which is expected senua process

can terselenggarakanny supports all core processes and process

guidance.

ITS Quality is not only determined by the quality of its output


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alone. Quality ITS also measured by the quality of the implementation

of business processes and quality manufacturing process

plan. By seab the ITS Quality Assurance System applied to the entire

ITS business processes. It is expected ITS Quality Assurance System

expected to be able to control and maintain the quality of the planning

process, the process implementation and achievement of quality and

ITS. This can be illustrated as in the picture below.

Figure 12: the process implementation and achievement of quality and

ITS

Academic process can be further elaborated as shown:

Figure13: Details of Academic Process


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b. Recommendation : • PJM ITS Plan in teaching and learning of information

systems aimed at the teacher we think is a good system

and can improve the quality of teaching. so that the

success obtained not only focused on the students but

also in the process of teaching faculty in each

department..

• Constraints in terms of better coordination is often

experienced immediately PJM currently getting good

treatment. because if coordination is not running

denganbaik the goal of the PJM utamna possibility can not

be achieved.


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References http://pjm.its.ac.id/

http://Websi.its-sby.edu/elearning/

Documents

KS091302 Introduction to Information System