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7/26/2019 KRA Template by Level and Role
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Applicable for all Career Str
Band D1 (Program Manager/ Group Manag
!A
1 15%To be Filled in discussion with Manager
2 Retention 10%
3 15%To be Filled in discussion with Manager
4 No NCs 10%To be Filled in discussion with Manager
5 30%
To be Filled in discussion with Manager
6 20%
s !er the selected "Rs
1""#
Practice !As (pl
!As
1 Training # sel$
2 Training # others
3 Certication
4
5
6 Creation&'!dation o$ !ractice collater
( )est *ractice sharing
+ Create ,hite *a!ers&*-Cs&case studie
. Conduct /einar & *resentations &clie
Ser%o&
't(#)
Performance Measuresto be eui*alent to +Meets,-pectations+ benc$mar.Reenue and ross
argin
% Retention to be Filled in discussionwith ManagerC/T and a
escalations
chieeent o$ilestones&/s&subectie assessent*ractice "Rs asselected $ro aailablelist below
Contribution toRF*s&RFs&Tenders&*ro!osals $or newbusiness
Talent c7uisition 8nteriew *anels9recruitent :ries9 1;1 interiews
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10 Contribution towards * creation
11
12
13
Contribution to new wins in eistingor new clients
!!licable $or onsite # !artici!ation in
client&!ros!ect deos&!resentationsand other !resales actiities throughC/- organi=ation
Research ctiities 8Mar>et trends9Co!etition Trends9 ndustr? Trends9Client&!ros!ect Research
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ams
r Projects)
Milestone Date
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
ease select from t$is list)
Performance Measure Milestone Date
4 !erson da?s o$ training
2 to 4 *erson :a?s *er @ear
4 to 6A
-nce a Buarter
tleast one best !ractice eer? 7uarter
tleast one eer? 7uarter
tleast one eer? 7uarter
To be Filled in discussionwith both *ractice and:elier? Manager
To be Filled in discussionwith both *ractice and:elier? Manager
2 8*M&*rince &dTech&Func
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200" '/: order boo>
s re7uested b? !ractice anager
:rie and !artici!ate in atleast 2 */olutions&Tools&Fraewor>s
To be Filled in discussionwith both *ractice and:elier? Manager
To be Filled in discussionwith both *ractice and:elier? Manager
To be Filled in discussion
with both *ractice and:elier? Manager
s re7uested b? !ractice anager and C/-tea
To be Filled in discussionwith both *ractice and:elier? Manager
7/26/2019 KRA Template by Level and Role
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Career /trea; :elier?&
)and :2 8*
Ser %o&!A
1 10
2 15
3
**B & )BM/& B10
4Retention
10
5 Tiel? :elier? 20
6*roect Reiews
15
7 20
100
Career /trea
Ser %o&!A
1 20
,rite oD !ercentage
2
C/T
20Escalation
3**B & )BM/& B
10
4Retention
10
5 Tiel? :elier? 15
6*roect Reiews
15
( 10
100
't(#)
ross Margin 'tili=ationC/T
Escalation
*ractice "Rs as
selected $ro aailablelist below
't(#)
ross Margin&EDortGariance
*ractice "Rs asselected $ro aailablelist
7/26/2019 KRA Template by Level and Role
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1
2
3
4
5
6
(
+
.
10
11
12
7/26/2019 KRA Template by Level and Role
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13
7/26/2019 KRA Template by Level and Role
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u!!ort& Maintenance& Testing
roect Manager andChange Manageent9 EDorts and /co!e
Performance Measuresto be eui*alent to +Meets ,-pectations+
To be Filled in discussion with Manager For*roect /i=e o$ I 10 eDort ariance will be the
"R For J 10 ross Margin and EDort Gariancewill be the "R # 10% weightage
% written oD reenue &s total # 10%weightageC/T score # 10% weightage
No o$ delier? escalations re!orted b? /eniorMgt to the net leel 8G*9 C-9 :irectors9GM-< # 10% weightage
reen /tatus $or Ris> audits & **B reiew &)asic BM/ co!lianceH o$ NCs !er !roect
% Retention to be lled in discussion withManager
reen /tatus in 1 u! reiew $or Ris> andChange Manageent9 EDorts and /co!e
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Practice !As (please select from t$is list)
!As Performance Measure
Training # sel$ 4 !erson da?s o$ training
Training # others 2 to 4 *erson :a?s *er @ear
Certication
4 to 6A
Creation&'!dation o$ !ractice collateral -nce a Buarter
)est *ractice sharing tleast one best !ractice eer? 7uarter
Create ,hite *a!ers&*-Cs&case studies tleast one eer? 7uarter
Conduct /einar & *resentations &client !r tleast one eer? 7uarter
Contribution towards * creation
200" '/: order boo>
s re7uested b? !ractice anager
2 8*M&*rince &dTech&Funcs
Contribution to new wins in eisting ornew clients
!!licable $or onsite # !artici!ation inclient&!ros!ect deos&!resentations andother !resales actiities through C/-organi=ation
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Research ctiities 8Mar>et trends9Co!etition Trends9 ndustr? Trends9Client&!ros!ect Research Reiew
20
( 20
100
,7 (Sr& 4racle Apps
!A
1 C/T 10
2Escalations
10
3
**B & )asic BM/
10
4 10
5
Tiel? :elier?
20
6
,or> Reiew
20
( 20
100
1
*roect "nowledge /haring and re!ositor?creation
*ractice "Rs as selected $ro aailablelist below
2ec$nical str
Ser%o&
't(#)
*roect "nowledge /haring and re!ositor?creation
*ractice "Rs as selected $ro aailablelist
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2
3
4
5
6
(
+.
10
11
12
13
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t/ Maintenance/ 2esting
Milestone Date
To be Filled in discussion with Manager To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
% i!roeent oer baseline To be Filled in discussion with Manager
To be Filled in discussion with Manager
s !er !roect ilestone & greed /s To be Filled in discussion with Manager
To be Filled in discussion with Manager
s !er the selected "Rs To be Filled in discussion with Manager
plementation (4racle Applications/ 4racle !etail)
ad)
Milestone Date
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with ManagerTo be Filled in discussion with Manager
s !er dened !roect ilestones To be Filled in discussion with Manager
To be Filled in discussion with Manager
s !er the selected "Rs To be Filled in discussion with Manager
tation (4racle Applications/ 4racle !etail) 6 Deli*er stream
sociate)
Milestone Date
To be Filled in discussion with Manager
To be Filled in discussion with Manager
Performance Measuresto be eui*alent to +Meets ,-pectations+
benc$mar.
C/T /core
H o$ escalations associated with delierables8Code9 docuents9 /9 Re!orting audits9 **B reiew9)asic BM/ co!liance
% Retention to be lled in discussion withManager
reen /tatus in 1 u! reiew eDorts9 de$ects9
Performance Measuresto be eui*alent to +Meets ,-pectations+
benc$mar.
C/T score
No o$ delier? escalations re!orted b?
reen /tatus $or Ris> audits & **B reiew% Retention to be lled in discussion withManager
reen /tatus in 1 u! reiew $or Ris> and
Performance Measuresto be eui*alent to +Meets ,-pectations+
benc$mar.
C/T /core and /e!arate $eedbac> onaturit? o$ solution !roided in C/T
H o$ escalations associated withdelierables # /olutions !roided
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To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
s !er the selected "R
To be Filled in discussion with Manager
,ngineer)
Milestone Date
Custoer /atis$action nde To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
s !er the selected "R To be Filled in discussion with Manager
Practice !As (please select from t$is list)
Possible !As
Training # sel$ 4 *erson :a?s !er ?ear
reen /tatus $or Ris> audits9 **B reiew9)asic BM/ co!liance
no o$ sessions within the tea9 !roectdocuentation9 />illing MTs
Tiel? /ign oD on all $unctional designdocuents and related delierables
reen /tatus in 1 u! reiew # tas>8Conguration9 CR*9 docuentation Reiew 20
( 20
100
#1&
10% andated $or 5 da?s o$training#2 da?s )ehaioral
Training 3 da?s TechnicalTraining 7&10%# dditional *ractice "Rs asselected $ro aailable list
A8or 4nsiteAssociates# *ractice "Rs as
Ser%o&
't(#)
*roect "nowledge /haringand re!ositor? creation
1&10% andated $or 5 da?s o$training#2 da?s )ehaioral
Training 3 da?s TechnicalTraining 7&10 %# dditional *ractice "Rs asselected $ro aailable list
A8or 4nsiteAssociates6*ractice "Rs as
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1
3
6
(
+.
10
11
12
13
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/ Support/ Maintenance/ 2esting
Milestone Date
To be Filled in discussion with Manager
To be Filled in discussion with Manager
*artici!ation in tea eents9 !eer reiews To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
mplementation (4racle Applications/ 4racle !etail) 6 Deli*er stream
ssociate/Soft9are Associate)
Milestone Date
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
To be Filled in discussion with Manager
r Sstems ,ngg)
Performance Measuresto be eui*alent to +Meets ,-pectations+
C/TH o$ escalations associated with delierables 8Tic>ets9code 7ualit?9 unit testinget re#o!en cases
Testing # Test case reiews9 test coerageilling MTs
:eelo!er # Tiel? co!letion o$ technicaldesign docuents and code deelo!ent as !er!lanreen /tatus in 1 u! reiew # custo obect
deelo!ent as !er coding standards9 de$ects8RFT< in each !hase 8/T9 'T
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Training # sel$ 8)ehaioral K Technicalet re#o!en caseset resolution9 !roect tas>co!letion 8+0% o$ allocated actiities