KPMG Enterprise University Connect - GoAutoNews … · KPMG Enterprise University Connect. ... • BSBLDR502 Lead and manage effective workplace relations • BSBLDR504 Implement

Course Guide2018

KPMG Enterprise

University Connect

Western Sydney University Enterprises Pty Limited ABN 44 003 474 468 trading as Western Sydney University The College (CRICOS Provider Number 02851G, RTO number 90319) is a wholly owned entity of Western Sydney University

Education and DevelopmentCourses for growth in 2018

Complexity is a constant in today’s business environment. It’s inherent in the evolving changes in public policy and regulation, the continuing virtualisationof business processes, and even in the potential opportunities major business transactions may offer.

Connecting the classroom to the profession

Vocational education and training (VET) provides accredited higher education training in job related, practical and technical skills.

At KPMG Enterprise we have teamed with Western Sydney University – The College, to draw on our deep insights and create training modules that provide real-world examples for students.

Our short course modules are flexible and can be easily adapted to the skill level of the students.

Topics covered include Leadership, Team Effectiveness, Risk Management, Operational Decision Making, Crisis Management, WHS, HR and Marketing.

All courses are Nationally Accredited, and can be completed as individual short courses, or by completing a full Diploma.

Upon competent completion of a short course module, students receive a Statement of Attainment from Western Sydney University. If they wish to complete the balance of the Diploma modules, they may receive a credit transfer for module/s already completed.


University Connect Transforming Australia’s future workforce Leaders

KPMG Enterprise together with Western Sydney University provide educational programs to suit your business objectives and assist in the performance growth of your teams.

These programs are offered as short courses and full diplomas to give you and your team members access to nationally accredited qualifications across all business disciplines.

Top benefits:-Nationally recognised qualifications through Western Sydney University –The

College-Individual qualification recognised across all industries-A powerful career path for team members -Improved employee engagement and retention-A bridged knowledge gap between ownership and management.

All modules are contextualised to suit your industry and delivered by industry professionals.


University Connect - KPMGKPMG is a global professional services firm, with a long and rich history of working with clients to achieve results.

Our purpose is to ‘Inspire confidence, Empower change’, and we are passionate, results driven, innovative and have a global mindset in everything we do.

In Australia, we have approximately 6,700 people, including over 450 partners, with offices around the country.

Our deep expertise in Audit and Assurance, Risk Consulting, Tax & Legal, Deal Advisory and Enterprise has seen us work with renowned companies to help them solve complex challenges, steer change, disrupt sectors and grow.

We value diversity and inclusion, fostering a positive and encouraging culture.

This positive culture ensures we are in a unique position to share our deep expertise through our higher education program with Western Sydney University – The College.


Our service lines include:

Agriculture Financial Services Justice & Security

International Markets Oil & Gas Real Estate & Construction

Retail Human Services Banking & Capital Markets

Insurance Infrastructure Industrial Manufacturing

Automotive Private Equity Asset & Wealth Management

Not for Profit Health Industrial Manufacturing

Mining Chemicals Defiance & National Security

Education Transport & Logistics Telecommunications

Life Sciences Power & Utilities Government & Public Sect

Media Technology Food, Drink & Consumer Products

University Connect – Western

Sydney University Western Sydney University is ranked in the top 3 percent of universities in the world. It is one of the world’s top 100 universities under the age of 50, as measured in the Times Higher Education rankings. Today, it is one of Australia’s largest universities with over 44,000 students. It is also one of the most important due to its position in the dynamic economic and culturally diverse regions of Western Sydney.Western Sydney University successfully partners with a range of global businesses to provide students with unique work and integrated learning opportunities. These partnerships empower the University’s internship program to provide students with hundreds of placement opportunities each year, where they can apply their learning and determination in the real world.

The College:With a vision towards transforming lives, The College provides opportunities for school-leavers and mature-age students to participate and thrive in higher education. The College offers students a pathway to university study through its comprehensive range of University Foundation Studies and Diploma programs.The College has grown exponentially and intends to maintain that growth through diversifying its offerings and widening participation levels by supporting the University in pathway areas such as RTO initiatives, pre-degree studies and foundation programs.


Diploma of Leadership and Management – BSB51915This uniquely tailored course draws on the experience of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts. Leaders of today must use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They must use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others. It is vital that they have creative or conceptual skills to express ideas and perspectives, or respond to complex problems.Participants in the Diploma of Leadership and Management will have the opportunity to build these strengths and become the leaders of the future. The BSB51915 Diploma of leadership and management requires the successful completion of (12) units of competency, comprising (4) core units and (8) elective units completed over a maximum period of 24 months.

CORE UNITS – all four units are compulsory• BSBWOR502 Lead and manage team effectiveness • BSBLDR502 Lead and manage effective workplace relations • BSBLDR501 Emotional intelligence • BSBMGT517 Manage operational plan

ELECTIVE UNITS – 8 electives to be chosen from below• BSBLDR504 Implement diversity in the workplace• BSBLDR503 Communicate with influence• BSBMGT502 Manage people performance • BSBMGT516 Facilitate continuous improvements • BSBRSK501 Manage risk • BSBCUS501 Manage quality customer service • BSBFIM501 Manage budgets and financial plans • BSBINN502 Build and sustain an innovative work environment • BSBWOR501 Manage personal work priorities and professional development • BSBLED501Develop a workplace learning environment


Diploma Delivery ExampleCluster Diploma Module

Orientation Orientation

Leadership BSBLDR501 (core)Develop and use emotional intelligence

BSBLDR503Communicate with influence

BSBWOR502 (core)Lead and manage team effectiveness

BSBMGT502Manage people performance

Management BSBRSK501Manage risk

BSBMGT517 (core)Manage operational plan

BSBMGT516 Facilitate continuous improvements

BSBINN502Build and sustain an innovative work environment

Financial management BSBFIM501Manage budgets and financial plans

Human resourcesmanagement

BSBLDR502 (core)Lead and manage effective workplace relationships

BSBLDR504 Implement diversity in the workplace

Customer Service BSBCUS501Manage quality customer service

Qualifications can be tailored to suit your business growth objectives.


Accredited short courses KPMG offers a range of accredited short courses aligned to the full Diploma that are nationally recognised. These short courses can be completed over 2 or 3 days. Each short course completed, will give students credit transfers toward further studies.

Short courses can lead to certificates and diplomas in:

• Leadership and Management• Manage People & Process• Marketing & Communication• Manage Quality Customer Service• Workplace Health & Safety• Human Resources Management

Short courses available in 2018 include:

• BSBWOR502 Lead and manage team effectiveness • BSBLDR502 Lead and manage effective workplace relations • BSBLDR504 Implement diversity in the workplace • BSBLDR503 Communicate with influence • BSBLDR501 Emotional intelligence • BSBMGT502 Manage people performance • BSBMGT517 Manage operational plan • BSBHRM506 Manage recruitment selection & induction processes • BSBMGT516 Facilitate continuous improvements • BSBRSK501 Manage risk • BSBCUS501 Manage quality customer service • BSBFIM501 Manage budgets and financial plans • BSBINN502 Build and sustain an innovative work environment • BSBMKG514 Implement and monitor marketing activities • BSBWOR501 Manage personal work priorities and professional development• BSBLED501 Develop a workplace learning environment • BSBPMG522 Undertake project work • BSBWOR501 Manage personal work priorities and professional development • BSBLED501 Develop a workplace learning environment


Short coursesCourse Topic Unit Delivery

Emotional intelligence

BSBLDR501Develop and use emotional intelligence

1 x day learning1 x day review and assessment = Total 2 days

BSBLDR503Communicate with influence


High performing teams

BSBLDR502Lead and manage effective workplace relationships


BSBWOR502Lead and manage team effectiveness


Management solutions

BSBMGT517 Manage operational plan


BSBFIM501Manage budgets and financial plans


Customer engagement

BSBCUS501Manage quality customer service


BSBMKG514 Implement and monitor marketing activities



Short coursesCourse Topic Unit Delivery

Talent management

BBSBHRM506Manage recruitment selection and induction processes


BSBLDR504 Implement diversity in the workplace


Forward thinking organisations

BSBINN502Build and sustain an innovative work environment


BSBMGT516Facilitate continuous improvement


Driving people performance

BSBMGT502Manage people performance


BSBWOR501Manage personal work priorities and professional development


Project management

BSBPMG522Undertake project work


BSBRSK501 Manage risk



Human behavior insights – core

to our training Human behavior insights are fundamental to our approach to education. These insights allow individuals to better understand themselves and their team.

We break these human behaviors into three sections and integrate them in learning modules to help individuals understand and best utilise their leadership and management approach.

1. HOW we behave and communicate – measured through DISCThis insight allows attendees to understand how their behaviourinfluences their approach to problems and challenges, as well as how they can best approach interactions with their team.

2. WHY we are motivated to take action – mmeasured through Motivators questioningThese motivator insights allow us to understand how to motivate ourselves and others.

3. DO they utilise emotional intelligence? – Measured through Emotional QuotientHighly developed emotional intelligence is one of the most sought after skills in business. This insight allows attendees to understand their emotional quotient and how it influences others.

Human behavior insights can be delivered as a stand alone course.

If desired - Prior to commencing the Diploma of Leadership and Management, each individual can receive a questionnaire, designed to measure their behavioral preferences.


Module overview

BSBWOR502 Lead and Manage Team Effectiveness • This unit describes the skills and knowledge required to lead

teams in the workplace and to actively engage with the management of the organisation.

• It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgment, using a range of problem solving and decision making strategies.

BSBLDR502 Lead and Manage Effective Workplace Relations • This unit describes the skills and knowledge required to lead and

manage effective workplace relationships. • It applies to individuals in leadership or management who have a

prominent role in establishing and managing processes and procedures to support workplace relationships, taking into account the organisation's values, goals and cultural diversity.

• At this level, work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgment, using a range of problem solving and decision making strategies.

BSBLDR504 Implement Diversity in the Workplace • This unit describes the skills and knowledge required to manage a

diverse workforce. It covers scoping workforce diversity, and developing, implementing and reviewing diversity policy and procedures.

• It applies to managers within a diverse workforce environment who exercise significant discretion and autonomy within a structured business context. They identify, analyse, synthesiseand act on information from a range of sources, and deal with unpredictable problems. They use initiative and judgement to organise the work of self and others, and plan, evaluate and co-ordinate the work of teams.


BSBLDR503 Communicate with Influence • This unit describes the skills and knowledge required to present

and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

• It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgment to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

BSBLDR501 Develop and use Emotional Intelligence • This unit covers the development and use of emotional

intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

• It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others, and utilising emotional intelligence to maximise team outcomes.

• It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgment to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

BSBMGT502 Manage People Performance • This unit describes the skills and knowledge required to manage

the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

• It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

• The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.


BSBMGT517 Manage Operational Plan • This unit describes the skills and knowledge required to develop

and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

• Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’soperational plan.

• This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

BSBMGT516 Facilitate Continuous Improvements • This unit describes the skills and knowledge required to lead and

manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

• It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

• At this level, work will normally be carried out using complex and diverse methods and procedures, which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

BSBRSK501 Manage Risk • This unit describes skills and knowledge required to manage risks

in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

• It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.


BSBCUS501 Manage Quality Customer Service • This unit describes the skills and knowledge required to develop

strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

• It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgment, using a range of problem solving and decision making strategies.

BSBFIM501 Manage Budgets and Financial Plans • This unit describes the skills and knowledge required to undertake

financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

• It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that financial resources are used effectively and are managed in line with financial objectives of the team and organisation.

BSBINN502 Build and Sustain an Innovative Work Environment • This unit describes the skills and knowledge required to create an

environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

• It applies to individuals working in leadership or management roles in any industry or community context. The individual could be employed by the organisation, but may also be an external contractor, the leader of a cross-organisation team, or of a self-formed team of individuals. The work group could be permanent or temporary in nature.


BSBWOR501 Manage Personal work Priorities and Professional Development • This unit describes the skills and knowledge required to create

systems and process to organise information and prioritise tasks.• It applies to individuals working in managerial positions who have

excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others, as managers at this level are role models in their work environment.

BSBLED501 Develop a workplace learning environment • This unit describes the skills and knowledge required to encourage

and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.

• It applies to individuals who have a prominent role in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together.

• At this level, work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


BSBMKG514 Implement and Monitor Marketing Activities • This unit describes the skills and knowledge required to apply and

observe marketing plan objectives and action necessary improvements.

• It applies to individuals who possess a sound theoretical knowledge base in advertising management, and demonstrate a range of managerial skills. In this role, they usually lead and coordinate a marketing team, implement a marketing plan, monitor performance of marketing strategies and evaluate their effectiveness.

• They also involve team members in identifying improvements for marketing strategies and formulating recommendations for future marketing activities.

BSBWHS506 Contribute to Developing, Implementing and Maintaining WHS Management Systems • This unit describes the skills and knowledge required to contribute

to the development, implementation and maintenance of elements of a work health and safety management system (WHSMS).

• It applies to individuals with organisational responsibilities for contributing to tasks in relation to elements of a WHSMS appropriate to the nature and scale of the organisation and its work health and safety (WHS) risks. These people will work in a range of WHS roles across all industries and will apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

BSBHRM506 Manage Recruitment Selection and Induction Process• This unit describes the skills and knowledge required to manage

all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.

• It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case.


Additional information

Tax benefits for education courses

There may be tax benefits to the course attendee or employer depending on the individual situation surrounding the student. To qualify as a tax deductible course there must be a nexus between the course and the current employment so that it either maintains or improves required knowledge or increases (or is likely to increase) income from the current employment. It cannot be a course that solely enables the student to find a new job.

Some of the common expenses an employee may claim include:Course feesText booksTravel to place of learningParking fees at place of learningComputer & internet usage

Note that there are certain record keeping requirements for these expenses.

For more information surrounding Self-Education expenses visit:

https://www.ato.gov.au/Individuals/Income-and-deductions/Deductions-you-can-claim/Self-education-expenses/

The above information is generic in nature and does not constitute tax advice. You should consult with a Tax Agent to determine how the rules apply to your individual circumstances.

ContactBrian FellowesDirector Training

Advanced Diploma Leadership & Management (Western Sydney University)Advanced Diploma in Business Emotional Intelligence (Western Sydney University)Certificate IV Training & Assessment Certificate IV Financial Services DISC, Motivators, EQ [email protected]: 61 2 8841 2112M: 0409 241 503

Laura PestellLearning Coordinator

Certificate IV Training & AssessmentBachelor of Tourism Management (University of Technology Sydney)DISC, Motivators, EQ [email protected]: 61 2 9335 8590



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The information contained in this document is of a general nature and is not intended to address the objectives, financial situation or needs of any particular individual or entity. It is provided for information purposes only and does not constitute, nor should it be regarded in any manner whatsoever, as advice and is not intended to influence a person in making a decision, including, if applicable, in relation to any financial product or an interest in a financial product. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

To the extent permissible by law, KPMG and its associated entities shall not be liable for any errors, omissions, defects or misrepresentations in the information or for any loss or damage suffered by persons who use or rely on such information (including for reasons of negligence, negligent misstatement or otherwise).

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KPMG Enterprise University Connect - GoAutoNews … · KPMG Enterprise University Connect. ... • BSBLDR502 Lead and manage effective workplace relations • BSBLDR504 Implement