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Korea’s e-Government- Institutional Aspect of eGovernment

Jeongwon YoonDirector of Global Consulting Team

yjw@nca.or.krNational Computerization Agency

KoreaKorea’’s es e--GovernmentGovernment-- Institutional Aspect of Institutional Aspect of eGovernmenteGovernment

JeongwonJeongwon YoonYoonDirector of Global Consulting TeamDirector of Global Consulting Team

yjw@nca.or.kryjw@nca.or.krNational Computerization AgencyNational Computerization Agency

CONTENTSCONTENTS

History & OrganizationHistory & OrganizationIII

Vision & StrategyVision & StrategyⅡⅡⅡ

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Ⅰ. History & OrganizationⅠⅠ.. History & OrganizationHistory & Organization

Led by the Special Committee on e-Government (SCEG) Carrying out of 11 key initiatives - G4C, e-Procurement, National Financial Information System, etc.

Led by the Presidential Committee on e-Government (PCGID)The Ministry of Government and Home Affairs given charge of e-Gov implementationNCA designated as the technical support agency

: Advancement of e-Gov: Advancement of e-Gov

: Establishment of e-Gov Infrastructure : Establishment of e-Gov Infrastructure

: Initial Phase – Nurture and Growth: Initial Phase – Nurture and Growth

’’03 ~ Present03 ~ Present

’’01 ~01 ~’’0303

’’94 ~94 ~’’0000

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History of e-Gov Implementation

Led by the Informatization Promotion Committee (IPC) and the Ministry of Information and Communication (MIC)Framework on Informatization Promotion Act (1995)Fiscal and Technical support provided by the NCA

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Organizational Structure

Technical & Project Support

Implementation& Support

Planning &Evaluation

Informatization Promotion Committee

(Review/Decision)

Local Gov't Public Offices

MIC

Administrative & TechnologicalAdministrative & TechnologicalSupport for common platformSupport for common platform

MOGAHA Dept.

Deployment

Dept.

Deployment

Dept.

DeploymentNCA

President

Presidential Committee on Government Innovation and

Decentralization(PCGID)

MOGAHA : Ministry of Government Administration and Home AffairsMIC : Ministry of Information and Communication

PCGID

T/F Council

Subcommittees incl. e-Gov Subcommittee

PublicPromotion

Office

Presidential Committee on Government Innovation and Decentralization

(PCGID)

Working Committees Council

Advisory Board

Innovation & Decentralization Evaluation Subcommittee

Special Committee

T/F CouncilT/F Council

Innovation & Decentralization Planning Office

Planning &Management

Team

Administra-tive Reform

Team

Decentrali-zation Team

e-GovTeam

InnovationManagement

Team

Fiscal &Tax

Team

Innovation &Decenralizati-on Eval.Team

…

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Ⅱ. Vision and StrategyⅡⅡ.. Vision and StrategyVision and Strategy

Efficiency & Transparency Enhancement

Knowledge-Based Government

Service Delivery

Innovation

Network-Based Government

True Popular Sovereignty

Participatory Government

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Vision and Objectives

Information and Service

Opinion/Policy Proposal

Public

Mobile

Internet

Fax, Mail, Telephone

Visiting

Providing various information and

integrated service

Collective Resolution

Integrated Processing

Knowledge Sharing

..

Dept. 1

Dept. 2

Dept. 3

Dept. N

Departmental Interconnection

Application through fax,

e-mail, internet, etc.

Government Portal

Government Portal

Civil Application Center

Civil Application Center

Local Application Office

Local Application Office

Web SitesWeb Sites

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Paper document

Departmental procedure

Electronic document

Service flow-based procedureADMINISTRATIVE

PROCEDURE REFORM

ADMINISTRATIVE ADMINISTRATIVE PROCEDURE PROCEDURE

REFORMREFORM

Departmental visit Face-to-face process

Limited participation

Single WindowNo visit but online handlingExpanded online participation

CIVIL SERVICES REFORM

CIVIL CIVIL SERVICES SERVICES REFORMREFORM

Departmental, functional management

Departmental standard

Government-wide integrated managementCommon standard and interoperability

INFORMATION RESOURCE

MANAGEMENT REFORM

INFORMATION INFORMATION RESOURCE RESOURCE

MANAGEMENT MANAGEMENT REFORMREFORM

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Direction

Phase 1 [2005]

Limited web presence

Regularly updated contents and information

Communication via emailApplication forms provided online

Level 2Level 2EnhancedEnhanced

Level 3Level 3InteractiveInteractive

Level 1Level 1EmergingEmerging

Visas, passports, birth and death records obtained onlineTaxes and fees paid online

Level 4Level 4TransactionalTransactional

Phase 2 (2007)

Seamless online service provided by ministries and agenciesConverged public/civil service

Level 5Level 5Seamless or Seamless or

fully integrated fully integrated

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Strategy

Consolidation of internal administrative Consolidation of internal administrative procedure andprocedure and establishment of common establishment of common basisbasisSelective public service reformSelective public service reform

Phase 1 [Foundation)Phase 1 [Foundation)

Advancement of internal Advancement of internal administrative procedureadministrative procedure

Expansion of integrated civil serviceExpansion of integrated civil service

Phase 2 [Service Advancement]Phase 2 [Service Advancement]

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Out of 74 kinds of administrative information such as residence and census registration, 65 kinds have already been shared in form of database※※ 24 kinds of information are currently shared through G4C system24 kinds of information are currently shared through G4C system --> will increase up to 39 kinds by 2006> will increase up to 39 kinds by 2006

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Administrative entities can share and reuse information owned by the government without requiring submission of excessive documents for filing civil petitions and applications

The Administrative Information Sharing System is planned to be expanded to all public agencies by 2006 and to some financial and private organizations by 2007

High Priority Project 1Expanded Sharing of Administrative Information

Separately managed information environments are consolidated by establishing 2 Government Information Technology Centers and an integrated backup system.

Seamless & flawless operation

Enhanced capability of infringement management

Dual system for natural disaster relief

HR with expertise

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High Priority Project 2Government-wide Integrated Information Environment

Government Information Technology

Center

Center 1 will accommodate 24 agencies by 2005Center 2 will accommodate 23 agencies by 2006

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Inquiry service is provided with 4,400 kinds of civil informationBusiness registration, tax payment and its certificates, factory registration are processed online and will be gradually expanded from 410 kinds in 2005 to 1,000 kinds in 2007.

Civil documents are provided online for reading as well as issued online and will also be expanded gradually:

Number of documents and visits have decreased through online civil service- civil information inquiry, petition & application, document inquiry and issuance are

processed online

Online civil information inquiry and applicationOnline civil information inquiry and application

Online inquiry and issuance of documentsOnline inquiry and issuance of documents

Inquiry : 16 kinds in ’05 → 50 kinds in ’07

issuance : 8 kinds in ’05 → 50 kinds in ’07

Inquiry : 16 kinds in ’05 → 50 kinds in ’07

issuance : 8 kinds in ’05 → 50 kinds in ’07

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High Priority Project 3Online Civil Service(G4C)

Online citizen participation can be expanded by adopting electronic forum,

electronic voting, etc.

Online citizen participation can be expanded by adopting electronic forum,

electronic voting, etc.

Administrative information and processes open online

via Internet (since Aug. 2005)

Online citizen participatory portal established (by July

2005) and channels for citizen petition and proposals unified

Electronic voting and election system established

(since Sept. 2005), to be applied in 2008 general

election

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High Priority Project 4Expanded Online Citizen Participation

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Kamsahamnida!