KNOWLEDGE UNIT KNOWLEDGE DOMAINS2021. 3. 1. · 1 European Foundational Body of Knowledge for the ICT Profession (ICT BoK) DRAFT v2.2 22/2/21 (incorporating multiple CEN TC428 and

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EuropeanFoundationalBodyofKnowledgefortheICTProfession(ICTBoK)DRAFTv2.222/2/21

(incorporatingmultipleCENTC428andICTBoKexpertreviewnetworkcommentsreceived,forpresentationtoICTBoKExpertreviewnetworkon24/2/21andpendingfinalconsistencycross-check)

KNOWLEDGEUNIT KNOWLEDGE

DOMAINS

1.Tran

sversal

know

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e

2.Be

haviou

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Know

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3.Archite

cture

4.Networks

5.So

ftware

6.Data

7.Bu

sine

ss

Accessibility[T3] ACCApplicationSoftware APSBusinessProcesses BUSCollaboration COLCommunication COMDataAnalytics DANDataCommunication DCODataManagement DMADigitalisation DIGDocumentation DOCEnterpriseArchitecture ENAEthics[T2] ETHICTGovernance GOVICTandSociety SOCICTInfrastructure IFRICTinOrganisations IORICTLegalIssues[T3] LEGICTProjectManagement PRMICTQuality QUAICTRiskManagement RISICTStrategy STRInformationAnalysis IANInformationPlanning IPLInformationSystemsDevelopment ISDKnowledgeandInformationManagement KIMLeadership LEANetworksandNetworkServices NETOrganisationPrinciples ORGPrivacy[T4] PRIProblemSolving PSOProgrammingLanguages PLAProgrammingPrinciples PPRRequirementsAnalysisandSpecifications RASSecurity[T5] SECServiceDeliveryandSupport SDSSoftwareDesign SDESourcing SOUSustainability[T6] SUSSystemAdministration SADSystemSoftware SSOTesting TESUsability[T7] USAUserInterfaceandWebDesign UID

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UNITNAME ACCESSIBILITY[T1]ACC

Unitdescription

TheAccessibilityknowledgeunitconcernsknowledgeabouttheextenttowhichthedesignofproducts,devices,servicesorenvironmentsareusablebyall,irrespectiveofpersonalcapacities.Itrelatestotheextenttowhichproducts,systems,services,environmentsandfacilitiesmaybeusedbypeoplewiththewidestrangeofcharacteristicsandcapabilitiestoachievespecifiedgoals.Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‘T1–Accessibility’.

CommonKnowledge

Accessibilityisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofaccessibilityasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisationandwidersociety,includingthefollowingtopics:

• Generalprinciplesofaccessibility[ACC.C.a]• Reasonsforensuringdigitalaccessibility[ACC.C.b]• Capacitiesandcapabilitiesofusers[ACC.C.c]• CompliancerequiredbypublicbodieswithWCAGguidelines[ACC.C.d]• Generalmethods for generating andmanaging accessibledigital information

[ACC.C.e]

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KnowledgeDomain1.Transversalknowledge

EN16234-1e-CFarea(s)A.PLANB.BUILD

EN16234-1e-CFCompetence(s)A.6.ApplicationDesignB.1.ApplicationDevelopmentA.10UserExperience

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)DigitalMediaSpecialistRole(7)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurtherknowledgethatincludesthefollowingtopics:

• ICTaccessibilitystandardsandguidelines[ACC.B.a]• ICTaccessibilitylegislation[ACC.B.b]• Principlesofaccessibility[ACC.B.c]• UniversalDesignandAccessibleDesign[ACC.B.d]• Contenteditingandpostproductionofaccessibletextsandmultimedia

[ACC.B.e]• Toolsandtechnologiesforaccessibilitydevelopment(e.g.assistive

technologies,publicationtools)[ACC.B.f]• Accessibilityevaluationtoolsandverificationchecks[ACC.B.g]• Behaviouralscienceprinciples[ACC.B.h]• Human-computerinteractionprinciples[ACC.B.i]

SpecialisedKnowledge

Morein-depthknowledgeofaccessibilityisarticulatedinspecialisedsources,includinginternationalandnationalguidelinesandregulations.

References • prENXXXX:XXXXICTaccessibilitycompetences—GuidelinesforamoreinclusiveICT

• ISO/IEC40500:Informationtechnology—WebContentAccessibilityGuidelines(W3C-WCAG)

• ISO/IEC29138:Informationtechnology—Userinterfaceaccessibility• ISO/IEC30071:Informationtechnology—Developmentofuserinterface

accessibilityhttps://www.iso.org/standard/70913.html• ISO9241:ErgonomicsofHumanSystemInteraction–part151:Guidanceon

WorldWideWebuserinterfaces–part171;Guidanceonsoftwareaccessibility

• ETSIEN301549:AccessibilityrequirementsforICTproductsandservices• WAMDIAreportshttps://wamdia.eu/en/• EuropeanAccessibilityAct(EEA)• EUWebAccessibilityDirective

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UNITNAME APPLICATIONSOFTWAREAPS

Unitdescription

TheApplicationSoftwareknowledgeunitconcernsknowledgeaboutsoftwaredesignedtohelpusersperformspecificinformationprocessingtasksoractivities.Thiscanbeinavarietyofcontexts,forexample,theassistanceofpeoplewhileperformingbusinessactivities,suchaswordprocessingorprojectmanagement,

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofapplicationsoftwareasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Conceptofsoftwareasaseriesofinstructions[APS.C.a]• Applicationsoftwareasonethemajorcategoriesofsoftware,comparedto

systemsoftware[APS.C.b]• Roleofapplicationsoftware[APS.C.c]• Categories/typesofapplicationsoftwareandtheirdifferentfunctions

[APS.C.d]• Examplesofwidelyusedapplicationsoftware[APS.C.e]

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KnowledgeDomain(s)3.Software


EN16234-1e-CFCompetence(s)A.6.ApplicationDesignB.1.ApplicationDevelopmentB.6.SystemsEngineering

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)SystemsAnalystRole(20)SolutionDesignerRole(24)

BaseKnowledge

ICTprofessionalsspecialisedinthisfieldshouldhavefurtherknowledgethatincludesthefollowingtopics:

• Availabilityofapplicationsoftware,e.g.packaged,custom,web,opensource,shareware,freeware,publicdomain[APS.B.a]

• Features,functions,andpossibilitiesofapplicationsoftware[APS.B.b]• Characteristicsofuserinterfaces[APS.B.c]• Keyfeaturesofwidelyusedbusinessprograms,graphicsandmultimedia

programs[APS.B.d]• Learningaidsforapplicationsoftware[APS.B.e]


Morein-depthknowledgeofapplicationsoftwareisfurtherarticulatedinspecialisedcertifications.

References • Supplierspecific

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UNITNAME BUSINESSPROCESSESBUS

Unitdescription

TheBusinessProcessesknowledgeunitconcernsknowledgeabouttheorganisationofworkintobusinessactivitiesthatareusuallycross-functionalandrepresentthestepsrequiredtoachievebusinessobjectives.Theobjectiveistodeliverorganisationalorcustomervalue.Itincludesknowledgerelatedtotheflowanduseofinformationandresources.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofbusinessprocessesasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Processthinking[BUS.C.a]• Typesofbusinessprocesses,e.g.primary,supporting,management

[BUS.C.b]• Processmodels,e.g.valuechain,input-process-outputmodel[BUS.C.c]• Basicprocessmodellingtechniques,e.g.flowcharts[BUS.C.d]

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KnowledgeDomain7.Business

EN16234-1e-CFarea(s)A.PLAND.ENABLEE.MANAGE

EN16234-1e-CFCompetence(s)A.1ISandBusinessStrategyAlignmentD.11.NeedsidentificationE.5.ProcessImprovement

ICTProfessionalRoleProfile(s)CWA16458-1BusinessAnalystRole(2)EnterpriseArchitectRole(8)ICTOperationsManagerRole(10)

BaseKnowledge


• Processmodelling,analysisanddesign[BUS.C.a]• Processmodellingtechniques,e.g.PERT,BPMN[BUS.C.b]• Processperformancemanagement[BUS.C.c]• Processimprovement[BUS.C.d]• BusinessProcessRedesign/Reengineering[BUS.C.e]• Supplyvaluechain[BUS.C.f]


Morein-depthknowledgeofbusinessprocessesisfurtherarticulatedinspecialisedsources.

References • AssociationofBusinessProcessManagementProfessionalsCommonBodyofKnowledge®(ABPMPCBOK®)

• BusinessAnalysisBodyofKnowledge(BABOK)(IIBA)• ISO/IEC19510IT–OMGBusinessProcessModelandNotation• Valuechainmodel(Porter)

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UNITNAME COLLABORATIONCOL

Unitdescription

TheCollaborationknowledgeunitconcernsknowledgerelatedtoworkingwithothersincommonpurposetoachievemutualgoals.Itincorporatesteamworking,networkingwithothers,negotiation,andtheavoidanceand/orresolutionofconflict.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofcollaborationasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoworkingrelationshipsandICTintheorganisation,includingthefollowingtopics:

• Understandingofasharedpurpose• Generalprinciplesofcollaboration• Basicmodelsofcollaboration• Issuesincollaborationandteamwork,e.g.mediation,negotiation,conflict

handling,networking

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KnowledgeDomain2.Behaviouralknowledge

EN16234-1e-CFarea(s)D.ENABLEE.MANAGE

EN16234-1e-CFCompetence(s)D.8.ContractmanagementE.2.ProjectandPortfolioManagement

ICTProfessionalRoleProfile(s)CWA16458-1ProjectManagerRole(15)DevOpsExpertRole(26)ScrumMasterRole(29)

BaseKnowledge


• Relationshipsincollaboration• Theoryandmodelsofcollaborationandteamwork• Networkingandmanagingrelationships• Mediationandnegotiation• Conflicthandling• Groupdynamics,groupthinking• Teamwork(e.g.typesofteams,processes,roles,teambuilding)


Morein-depthknowledgeofcollaborationisfurtherarticulatedinspecialisedsources.

References • ISO44001:Collaborativebusinessrelationshipmanagementsystems—Requirementsandframeworkhttps://www.iso.org/standard/72798.html

• DigitalPractitionerBodyofKnowledge™Standard(ContextII:Team)(TheOpenGroup)https://pubs.opengroup.org/dpbok/standard/DPBoK.html#the-BoK

• Theoryoncollaborationandgroupdynamics• Models,suchas:FNSP-Forming-Storming-Norming-Performingmodel

(Tuckman),GRPI-Goals,Roles,Processes,Interpersonalrelationshipsmodel(Rubin,PlovnickandFry)

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UNITNAME COMMUNICATIONCOM

Unitdescription

The Communication knowledge unit concerns knowledge related to the exchange ofinformation, ideas, emotions, facts and concepts to another person or group ofindividuals. The unit incorporates the application of all communication media,including speech,writingandelectronic transmissionof informationboth formal andinformal.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofcommunicationasarticulatedintheunitdescription.EachICTProfessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Basicprinciplesofcommunication• Formalandinformalcommunication• Speaking,writing,listeningtechniques• Commonformsofprofessionalwrittenandoralcommunication

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EN16234-1e-CFCompetence(s)D.3.EducationandTrainingProvisionD.6.DigitalMarketingD.9.PersonnelDevelopmentD.5.SalesDevelopmentE.4.RelationshipManagement

ICTProfessionalRoleProfile(s)CWA16458-1AccountManagerRole(1)DigitalMediaSpecialistRole(7)DigitalConsultantRole(9)DigitalEducatorRole(13)

BaseKnowledge


• Communicationmodels• Communicationtechniques• Professionaloralcommunication,e.g.conversations,meetings,

presentations• Professionalwrittencommunication,e.g.fordifferenttypesofdocuments• Electroniccommunication(e.g.e-mails,text,socialmedia)• Non-verbalmetacommunicationthroughbodylanguage• Visualisationsthroughgraphsandcharts• Communicationchoicesfordifferentpurposes,situations,audiences,

channels,andmedia• Awarenessofculturaldifferences


Morein-depthknowledgeofcommunicationisfurtherarticulatedinspecialisedsources.

References • TechnicalCommunicationBodyofKnowledge(TCBOK)(SocietyforTechnicalCommunication(STC)https://www.tcbok.org/

• GlobalBodyofKnowledgestandardforPublicrelationsandCommunicationmanagement(GBOK)(GlobalAllianceforPRandCommunications)

• Communicationtheory• Shannon-WeaverModelofCommunication

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UNITNAME DATAANALYTICSDAN

Unitdescription

TheDataAnalyticsknowledgeunitconcernsknowledgeaboutappropriateanalyticsandstatisticaltechniquesonavailabledatatodiscovernewrelationsanddeliverinsightsintoresearchproblemororganizationalprocessesandsupportdecision-making.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofdataanalyticsasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• BusinessIntelligence• Bigdata• Dashboard

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KnowledgeDomain6.Data


EN16234-1e-CFCompetence(s)D.7.DataScienceandAnalyticsE.1.ForecastDevelopment

ICTProfessionalRoleProfile(s)CWA16458-1DataScientistRole(27)DataSpecialistRole(28)

BaseKnowledge


• Statisticalmethodsfordataanalysis• Machinelearning• DataMining• PrescriptiveandPredictiveAnalytics• Modelling,simulationandoptimisation


Morein-depthknowledgeofdataanalyticsisfurtherarticulatedinspecialisedsources.

References • EDISONDataScienceFramework• DMBOK

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UNITNAME DATACOMMUNICATIONDCO

Unitdescription

TheDataCommunicationknowledgeunitconcernsknowledgeaboutthetransferofdatafromoneplacetoanotherbetweenparticipatingpartiesforstorageandprocessingbycomputerstoenablethemovementofelectronicdatabetweentwoormorenetworknodes.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofdatacommunicationasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Message• Sender/Receiver• Transmissionmedium

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KnowledgeDomain 4.Networks

EN16234-1e-CFarea(s) C.RUN

EN16234-1e-CFCompetence(s)C.2.ChangeSupportC.3ServiceDeliveryC.4ProblemManagement

ICTProfessionalRoleProfile(s)CWA16458-1 NetworkSpecialistRole(14)TechnicalSpecialistRole(22)

BaseKnowledge


• Transmission,e.g.radio,cable• Infrared• Fiberoptics• Cabletechnology,e.g.STP,UTP,FTP• Linetechnology,e.g.ADSL,ISDN• Cabletypes,e.g.COAX • Datatransmissioncharacteristics,e.g.distance,speed


Morein-depthknowledgeofdatacommunicationisfurtherarticulatedinspecialisedsources.

References Supplierspecific

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UNITNAME DATAMANAGEMENTDMA

Unitdescription

TheDataManagementknowledgeunitconcernsknowledgeaboutdevelopingandimplementdatamanagementstrategiesfordatacollection,storage,preservation,andavailabilityforfurtherprocessingtoenablevaluecreationfromthedata.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofdatamanagementasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Filesystem• Database• Storageandbackup

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KnowledgeDomain 6.Data

EN16234-1e-CFarea(s) D.MANAGEE.ENABLE

EN16234-1e-CFCompetence(s)D.7.DataScienceandAnalyticsE.9.ISGovernance

ICTProfessionalRoleProfile(s)CWA16458-1 DataAdministratorRole(5)DataScientistRole(27)DataSpecialistRole(28)

BaseKnowledge


• Datamanagementsystems• Datamanagementinfrastructures• Datagovernance• Bigdata• Digitallibrariesandarchives• Databasemanagementsystems


Morein-depthknowledgeofdatamanagementisfurtherarticulatedinspecialisedsources.

References • EDISONDataScienceFramework• DMBOK

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UNITNAME DIGITALISATIONDIG

Unitdescription

TheDigitalisationknowledgeunitconcernsknowledgerelatedtotheuseofdigitaltechnologiesanddigitaldatatoimprovebusinessprocessesand/orchangebusinessmodelstoprovidenewrevenuestreamsandvalue-addingopportunities.Digitalisationenableschangeinhoworganisationsandsocietyfunctionthroughtheapplicationofnewtechnologies.Withinorganisationsthisrequiresadigitalstrategyoradigitaltransformation.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofdigitalisationasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Generalunderstandingofdigitalising,digitalisation,digitaltransformationanddigitalstrategy

• E-business• Trendsindigitalisation• Maintechnologiesthatdrivedigitalisation,e.g.A.I.,RPA• Applicationareas,e.g.FinTech,RegTech

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EN16234-1e-CFarea(s)A.PLANE.MANAGE

EN16234-1e-CFCompetence(s)A.1.InformationSystemsandBusinessStrategyAlignmentA.7.TechnologyTrendMonitoringA.9.InnovatingE.7.BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)DigitalConsultantRole(9)DigitalTransformationLeaderRole(25)

BaseKnowledge


• Digitalbusinessmodels• Methodologiesfordigitaltransformationprojects,e.g.DevOps• Industry4.0• Technologiesusedindigitalization,e.g.robotics,RPA,A.I.,machinelearning,

Blockchain,IoT,VR,AR,MR,XR


Morein-depthknowledgeofdigitalisationisfurtherarticulatedinspecialisedsources.

References • DigitalPractitionerBodyofKnowledge™Standard(ContextII:Team)(TheOpenGroup)https://www.opengroup.org/dpbok

• IEEEStandardsforAdvancedManufacturing,e.g.IEEE2755,1589• ISOBlockchainstandards,e.g.ISO22739• ISO/IECIoTstandards,e.g.ISO/IEC21823,30141,27030• ISO/IECA.Istandards,e.g.ISO/IEC23053,22989,24027,24368,42001• DigitalBusinessModelCanvas

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UNITNAME DOCUMENTATIONDOC

Unitdescription

TheDocumentationknowledgeunitconcernsknowledgeaboutthecreationofpiecesofwritten,printed,orelectronicmatterthatprovideinformationorareusedasanofficialrecord.Itcanalsoincludetheinstructions,comments,andinformationforusingaparticularpieceorsystemofcomputersoftwareorhardware

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofthedocumentationasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Roleofdocumentsinkeyprocesses• Documentretrieval• Principlesofaccessibilityandcomprehensionfordocuments

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EN16234-1e-CFCompetence(s)B.5.DocumentationProductionA.4.Product/ServicePlanning

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)DigitalEducatorRole(13)

BaseKnowledge


• Organisationalandlegaldocumentationrequirements• Documentationreviewandeditingmethods• Documentationqualitystandards• Visualcommunicationmethods• Versionmanagement• Contentmanagementsystems • Documentation,information.contentmanagementstandards • Corporatestandardsforpublications• Documenttemplates


Morein-depthknowledgeofdocumentationisfurtherarticulatedinspecialisedsources.

References • ISO15489Informationanddocumentation--Recordsmanagement.2016• ISO30300:2011InformationandDocumentation–ManagementSystemsfor

Records–FundamentalsandVocabulary• https://www.arma.org/page/Standards

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UNITNAME ENTERPRISEARCHITECTUREENA

Unitdescription

TheEnterpriseArchitectureknowledgeunitconcernstheachievementoforganisationgoalsthroughtheidentificationofthevision,plans,designs,leadership,management,systems,and/orprocesses;incurrent,transitionary,andfuturestates,andtherelationshipsbetweenthem.Itdescribesanorganizationintermsofitsstrategy,structure,informationflows,valuestreams,physicalinstallations,andgeospatialspread,aswellasitsbusinessandtransactionmodels.Italsodescribesthetechnology,utilityconnections,andnetworkinfrastructure,andmayextendtodescribesupplyanddistributionchains.

Commonknowledge

AllICTprofessionalsshouldunderstandthefundamentalsofenterprisearchitectureasarticulatedintheunitdescription.EachICTProfessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Basicprinciplesofenterprisearchitecture(EA)• Theexistenceofvariousmodels• ICTcomponents,softwareandhardwareaspartoftheoverallEA• Awarenessoforganisationaldesignandbusinessmodels

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KnowledgeDomain3.Architecture

EN16234-1e-CFarea(s)A.PLAN

EN16234-1e-CFCompetence(s)A.1.InformationSystemsandBusinessStrategyAlignmentA.5.ArchitectureDesign

ICTProfessionalRoleProfile(s)CWA16458-1BusinessAnalystRole(2)EnterpriseArchitectRole(8)SystemsArchitectRole(21)

BaseKnowledge


• EnterpriseArchitectureframeworksandmodels• Processesfordevelopingenterprisearchitecture• Modellingmethods,e.g.BPM• Architecturemodellingtools


Morein-depthknowledgeofenterprisearchitectureisfurtherarticulatedinspecialisedsources.

References • ISO/IEC/IEEE42020https://www.iso.org/standard/68982.html• ISO15704• TheEnterpriseArchitectureBodyofKnowledge(EABok®)(EABOK

Consortium)https://eabok.org• MitreGuidetothe(evolving)enterprisearchitecturebodyofknowledge

https://www.mitre.org/publications/technical-papers/guide-to-the-evolving-enterprise-architecture-body-of-knowledge

• TOGAFstandard• Zachman• Gartner• GERAM• Modellingmethodse.g.BPM,Archimatespecifications

https://blog.opengroup.org/2019/11/05/archimate-3-1-specification-the-new-version-of-the-standard/?_ga=2.19205944.1028202098.1612179990-1975484899.1612179990

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UNITNAME ETHICS[T2]ETH

Unitdescription

TheEthicsknowledgeunitconcernsprocedures,valuesandpracticesthatgovernICTanditsrelateddisciplinesthatavoiddamagetoorviolationofintegrity,moralvaluesorthefundamentalbeliefsofanindividual,group,organisationandhumanity.Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‚T2–Ethics’.

Commonknowledge

Ethicsisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofethicsasarticulatedintheunitdescription.EachICTprofessionalshouldhavetheknowledgetobeabletounderstandtherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Principlesofprofessionalethicsandtheirapplicationasanindividual• CodeofEthicswithintheirorganisationand/oraprofessionalbody• Implicationsofethicalprinciplesforthegeneralpublic,clientsandemployers

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KnowledgeDomain1.Transversalknowledge 

EN16234-1e-CFarea(s)A.PLAN D.ENABLE E.MANAGE 

 EN16234-1Competence(s) A.3.BusinessPlanDevelopmentD.7.DataScienceandAnalyticsD.10.InformationandKnowledgeManagementE.9.ISGovernance

ICTProfessionalRoleProfile(s)CWA16458-1BusinessInformationManagerRole(3)ChiefInformationOfficerRole(4)DigitalConsultantRole(9)DigitalTransformationManagerRole(25)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurtherknowledgethatincludesethicaltheoriesandmethodsofeducationandimplementationofethicsintotheorganizationscultureandprocesses,includingthefollowingtopics:

• Methodsofintegratingethicsintopractices,processes.• Provokinggoodpractice,goingbeyondmerecompliance• Enablingtheimplementationofproceduresandmonitoringofprogress.• Trainingandcoachingmethodstoencouragestaff.


Morein-depthknowledgeofethicsisfurtherarticulatedinspecialisedsources.

References • EuropeanProfessionalEthicsFrameworkfortheICTProfessionLinktobeprovided,(theframeworkwillenabletheconceptstobeimplementedandintegratedatindividualprofessionalandorganizationallevel,underCENTC428development)• ACMCodeofEthicshttps://www.acm.org/code-of-ethics• Major link: concepts and also integration. Fill in more detail of key concepts. • Ethics guidelines for Trustworthy AI

https://ec.europa.eu/newsroom/dae/document.cfm?doc_id=60419

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UNITNAME ICTGOVERNANCEGOV

Unitdescription

TheICTGovernanceknowledgeunitconcernsknowledgerelatingtoevaluation,direction,andmonitoringofthecurrentandfutureapplicationofanorganisation'sITresourcesinsupportofstrategicobjectives.ICTGovernanceispartoftheorganisationsoverallgovernancestrategyandisaimedatimprovingtheoverallmanagementofITandderivingimprovedvaluefrominvestmentininformationandtechnology.

Commonknowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTGovernanceasarticulatedintheunitdescription.EachICTProfessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisationincludingthefollowingtopics:

• BasicprinciplesofICTGovernance• UnderstandingpersonalrolewithinGDPRcompliance

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EN16234-1e-CFareas(s)A.PLANE.MANAGE

EN16234-1e-CFCompetence(s)A.1.ISandBusinessStrategyAlignmentA.3.BusinessPlanDevelopmentE.3.RiskManagementE.9.ISSystemsGovernance

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)EnterpriseArchitectureRole(8)DigitalTransformationManagerRole(25)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurtherknowledgethatincludesthefollowingtopics;

• Valuedelivery• Business,ITandstrategicalignment• ITServicemanagement• Performancemanagement• Resourcemanagement,e.g.sourcing,outsourcing,vendormanagement• Riskmanagement• Changemanagement


Morein-depthknowledgeofICTGovernanceisfurtherarticulatedinspecialisedsources.

References • ISO/IEC38500GovernanceofITfortheorganisationhttps://www.iso.org/standard/62816.html

• COBIT®• ITIL• TheOpenGroupIT41TReferenceArchitecture

https://publications.opengroup.org/c171

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UNITNAME ICTANDSOCIETYSOC

Unitdescription

TheICTandSocietyknowledgeunitconcernsknowledgeaboutdigitalpolicyatasocietallevelandthepotentialethical,socialandeconomicimplications(positiveandnegative)ofICT.Italsoconcernstheroleoftheorganisationinsocietyintermsofcorporatesocialresponsibility.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTandsocietyasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisationandwidersociety,includingthefollowingtopics:

• ICTimpactinsociety• ConceptsdescribingsocietalchangesrelatedtoICT,e.g.globalisation,

informationsociety,networkedeconomy,informationrevolution,digitalworld• MarkettrendsandneedsrelatedtoICT• Approaches/Methodsforregulatingandmonitoringimpact

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EN16234-1e-CFCompetence(s)A.1.ISandBusinessStrategyAlignmentA.8.SustainableDevelopmentE.7.BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)DigitalTransformationLeaderRole(25)

BaseKnowledge


• Informationpolicyandpolicydevelopmentprocess• Socialmodelsofsocietyandpowerdistribution• Stakeholderidentificationandcommunicationtechniques• Corporatesocialresponsibility(CSR)• SustainableDevelopmentGoals(SDG)• Environmental,Social,andGovernance(ESG)


Morein-depthknowledgeofICTandsocietyisfurtherarticulatedinspecialisedsources.

References • Specificinformationpolicies• TheoryofInformationRevolution• Criticaltheory

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UNITNAME ICTINFRASTRUCTUREIFR

Unitdescription

TheICTInfrastructureknowledgeunitconcernsknowledgeaboutthehardware,systemsoftware,storagetechnologies(e.g.;databasesanddatafiles)anddeployedapplicationsoftware,technicalprocedures,andtechnicaldocumentationusedtomakeinformationavailable.Thisknowledgeareaalsoaddressescoordinatedactivitiesaimedatthemanagementofanorganisation’sICTinfrastructureacrossitscompletelifecycleincludingbuilding,deploying,anddecommissioning.Additionally,ICTinfrastructureincorporatesknowledgeaboutoperationalactivitiessuchasday-to-dayoperations,maintenance,andcontinuousimprovement.ICTinfrastructureknowledgeconsidersleasing,cloud(e.g.;infrastructureasaservice),purchase,andsharedinfrastructureprovisioning.

CommonKnowledge

All ICTprofessionals should understand the fundamentals of ICT Infrastructure asarticulated in the unit description. Each ICT professional should understand therelevance and context of this subject to ICT in the organisation, including thefollowingtopics:

• ThebasicprinciplesandelementsofICTinfrastructure• ThekeyinterrelationshipsofelementsofanICTinfrastructure• BasiclifecycleofanICTinfrastructure(Plan-Build-Run-Manage-Enable)• Conceptandhistoryofthecomputer• Maincomputercomponents,e.g.processor,memory,buses,motherboard• Typesofcomputers,e.g.pc,minicomputer,mainframe,supercomputer• Maininputandoutputdevices• Maincharacteristicsofacomputer,suchasspeed,storagecapability

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KnowledgeDomain3.Architecture

EN16234-1e-CFarea(s)A.PLANB.BUILDC.RUNE.MANAGE

EN16234-1e-CFCompetence(s)A.8.SustainabilityManagementB.6.ICTSystemsEngineeringC.3.ServiceDeliveryC.5.SystemsManagementE.6.ICTQualityManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)ICTOperationsManagerRole(10)ServiceManagerRole(18)

BaseKnowledge


• Servermanagement• Networkmanagement• Storagemanagement• Securitymanagement• Databasemanagement• Applicationmanagement• Virtualandremoteassets


Morein-depthknowledgeofICTinfrastructureisfurtherarticulatedinspecialistsources.

References • ISO20000:StandardforServiceManagementhttps://www.iso.org/standard/70636.html

• ITIL

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UNITNAME ICTINORGANISATIONSIOR

Unitdescription

TheknowledgeunitICTinOrganisationsconcernsknowledgeabouthowICTinfluencesandenablesdifferentapproachestoorganisationalstructure,design,waysofworking,andpeoplemanagementanddevelopment.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTinorganisationsasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• FunctionandroleofICTinorganisations• ICTimpactfororganisations• Changeofworkandteams,e.g.distributedcollaboration,cloud• Interorganisationalcooperation,e.g.virtualorganisation

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EN16234-1e-CFCompetence(s)A.1.ISandBusinessStrategyAlignmentD.9.PersonnelDevelopmentE.7.BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)DigitalTransformationLeaderRole(25)

BaseKnowledge


• ImpactofICTontheorganisation,itsresourcesandpersonnel• ICTstrategyandpolicy• PlanningandanalysisofICT• Managementofcomputersystems• ICTstaffmanagement• ICTvaluemeasurementandevaluation• OrganisationalcapabilitymodelsforICT• Managementofchange


Morein-depthknowledgeofICTorganisationsandsocietyisfurtherarticulatedinspecialisedsources.

References • DigitalPractitionerBodyofKnowledge™Standard(TheOpenGroup)• TheInformationTechnologyCapabilityMaturityFramework(IT-CMF)-The

BodyofKnowledgeGuide.(InnovationValueInstitute–IVI)

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UNITNAME ICTLEGALISSUES [T3] (LEG)Unitdescription TheICTLegalIssuesunitconcernslegislationdirectlyorindirectlyrelevantto

either ICT infrastructure, ICT applications, data management or informationmanagement. ICT professionals must know and comply with national andinternational law as it applies to their activities when designing, building,maintaining, adapting, managing and operating computers and networks.Furthermore, they must know the legal restrictions applicable to theirmanagement or use of data and information. This unit incorporates cross-cutting knowledgedirectly related to e-CF transversal aspect, ‘T3 – ICT LegalIssues’.

CommonKnowledge

ICTLegalIssuesisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofICTLegalIssuesasarticulatedintheunitdescription.EachICTprofessionalshouldunderstandtherelevanceandcontextofthissubjectincludingthefollowingtopics:

• Personallegalobligations• Basicunderstandingofareasofworkcoveredbylegalstatutes• Useofdata• Legislationrelevanttohealthandsafety• Healthandsafetylegislation

Tagsforviews KnowledgeDomain1.Transversalknowledge


EN16234-1e-CFCompetence(s)A.1.InformationSystemsandBusinessStrategyAlignmentD.1.InformationSecurityStrategyDevelopmentD.7.DateScienceandAnalyticsD.10.InformationandKnowledgeManagementE.9.InformationSystemsGovernance

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)InformationSecurityManagerRole(11)DigitalTransformationManagerRole(25)DataScientistRole(27)

BaseKnowledge

ICTprofessionalsspecialising in this fieldshouldhave furtherknowledgethatincludestheimplicationsofICTLegalIssuestothefollowingtopics:

• ComputerMisuse• GDPRGeneralDataProtectionRegulation• Maliciouscommunication• InvestigatoryPowers–trafficinterception• Copyright• IntellectualPropertyRights• Plagiarism


Morein-depthknowledgeofICTlegalissuesisfurtherarticulatedinnationalandinternationallawandregulations.

References • LegalcompliancefromJISC(JointInformationSystemsCommittee)https://www.jisc.ac.uk/guides/internet-safety/legal-compliance

• Directive2009/24/EC—thelegalprotectionofcomputerprograms• GeneralDataProtectionRegulation(GDPR)

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UNITNAME ICTPROJECTMANAGEMENTPRM

Unitdescription

TheICTProjectManagementknowledgeunitconcernsknowledgerelatedtotheapplicationofmethods,tools,techniquesandcompetencestoaprojectinordertoachieveasuccessfulprojectoutcome.Projectsinthiscontextareconsideredtemporaryendeavoursundertakentocreateauniqueproduct,service,oroutcome.Thisunitincludesknowledgeofthevariousphasesoftheprojectlifecycleandsubsequentintegration.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTprojectmanagementasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Principlesofproject-basedwork• GeneralICTprojectmethods• Projectlifecycleandphases• RolesinICTprojects• ActivitiesinICTprojects

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EN16234-1e-CFarea(s)E.MANAGE

EN16234-1e-CFCompetence(s)E.2.ProjectandPortfolioManagementE.7.BusinessChangemanagement

ICTProfessionalRoleProfile(s)CWA16458-1ProjectManager(15)DevOpsExpert(26)ScrumMaster(29)

BaseKnowledge


• Time,costandqualityofICTprojects• ICTProjectorganisation• ICTProjectmethods,toolsandtechniques• Projectphasesandresults• Projectplanning• Projectmonitoringandcontrol• Projectevaluation• Projectgovernance• Projectrisks• Projectriskmitigation• Projectlifecycleconsiderations


Morein-depthknowledgeofICTprojectmanagementisfurtherarticulatedinspecialisedsources.

References • ISO21500–Guidanceonprojectmanagement• ISO21505-Project,programmeandportfoliomanagement• IEEE1058-StandardforSoftwareProjectManagementPlans• ProjectManagementBodyofKnowledge(PMBOK®-PMI)• PRINCE2®,IPMA,MSP®,AgilePM®,Scrum,DevOps

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UNITNAME ICTQualityQUA

Unitdescription

TheICTQualityknowledgeunitconcernsknowledgeaboutthequalityofICTobjects,suchasproducts,services,processes,persons,organisation,systems,andresources.Thequalityoftheseobjectsdependsonthedegreetowhichthecharacteristicsfulfilimpliedorobligatoryneedsorexpectations.Italsoincludesknowledgerelatedtoqualitymanagement,beingthecoordinationofactivitieswithregardtothequalityofobjects.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTqualityasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Importanceofquality• ICTobjects• Qualityinuseandproductquality• Widelyusedqualitystandardsandmodels

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EN16234-1e-CFCompetence(s)D.2.ICTQualityStrategyDevelopmentE.6.ICTQualityManagement

ICTProfessionalRoleProfile(s)CWA16458-1ProjectManager(15)QualityAssuranceManager(16)

BaseKnowledge


• ICTQualitypolicyandobjectives• Qualityprocesses• Qualitystandards• Qualitymodelsandmethods• Qualityplanningandassurance• Qualitycontrol,metricsandanalysis• Qualityimprovement• Costofquality• Qualityaudits• Informationanddataquality• Softwarequality


Morein-depthknowledgeofICTqualityisfurtherarticulatedinspecialisedsources.

References • ISO/IEC25000SystemandSoftwareQualityModel(SQuaRE)• ISO8000DataQualityandEnterpriseMasterData• ISO9000QualityManagement,ISO19011Auditing• IEEE730Softwarequalityassurance• CertifiedSoftwareQualityAssurance(CSQA)CommonBodyofKnowledge

(QualityAssuranceInstitute)• CertifiedSoftwareQualityEngineer(CSQE)BodyofKnowledge(ASQ)• QualityBodyofKnowledge(QBOK)(ASQ)• Qualityframeworksandmodels,suchas:CMMI,Lean,SixSigma,TQM,Deming• Methods,suchas:softwareprocessimprovementmethodology

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UNITNAME ICTRISKMANAGEMENTRIS

Unitdescription

TheICTRiskManagementknowledgeunitconcernsknowledgeabouttheidentification,assessmentandmanagementofthevulnerabilitiestoandpotentialimpactofICTriskstoanorganization.Itincludesknowledgeofstrategies,policiesandmethodstoprevent,reduceandmitigatethenegativeimpactsofICTfailure.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTriskmanagementasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• ImpactofICTrisks• Mitigatingmethods• ProfessionalIndividualRiskMitigationResponsibilities

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EN16234-1e-CFCompetence(s)E.3.RiskManagementD.1.InformationSecurityStrategyDevelopmentE.8.InformationSecurityManagement

ICTProfessionalRoleProfile(s)CWA16458-1BusinessInformationManagerRole(3)InformationSecurityManagerRole(11)

BaseKnowledge


• Governanceofriskmanagement• Businessvalueofriskmanagement• Profilingandcoverage• Risktoleranceassessment• Riskinventoryorregister• Economics(returnoninvestment)ofriskmanagement• Processesforriskanalysisandmanagement• Riskmanagementplanningandmonitoring• Mitigationandcontingencyactions• Principles,models,methodsandtechniquesofriskmanagementandrisk

analysis• Riskmanagementeducationandcommunicationmethods


Morein-depthknowledgeofICTriskmanagementisfurtherarticulatedinspecialisedsources.

References • ISO31000Riskmanagement• OpenFAIRBodyofKnowledge

https://www.opengroup.org/forum/security/riskanalysis

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UNITNAME ICTSTRATEGYSTR

Unitdescription

The ICT Strategy knowledge unit concerns knowledge about formulating a long-termvisionandtranslating it intoanactionablestrategicplanfortheICTfunctiontodelivervaluetotheorganisation.Itincludeswaysinwhichtechnologycanenableandinfluencethe organisations overall strategy and achieve future desired states and modes ofoperation. This knowledge unit includes knowledge related to how ICT strategy isintegrated into the organisations wider strategic direction incorporating for examplebuildings, business acquisitions, divestments, recruitment, knowledge acquisition andfinancial goals. The unit also takes into account knowledge of the organisation’s assetprioritisation

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofICTstrategyasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Organisationalvision• Impactofstrategyonworkactivities• ICTGovernance

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EN16234-1e-CFCompetence(s)A.1.ISandBusinessStrategyAlignmentA.3.BusinessPlanDevelopmentE.7.BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficer(CIO)Role(4)DigitalTransformationLeaderRole(25)

BaseKnowledge


• StrategicoptionsidentificationincludingchallengesandopportunitiesintheICTfunctionandotherbusinessunits

• Plandevelopmenttoimplementtheselectedstrategicoptions• ResourcingrolesandresponsibilitiesforICTstrategy• StakeholderManagementandCommunication• StrategyprocessesaligningandintegratingICTandbusinessstrategicplansand

ITstrategy'scontributiontobusinessobjectives• FormulatingICTVisionandPrinciplesforICTvaluegeneration• TrackingandEvaluationofICTstrategy


Morein-depthknowledgeofICTstrategyisfurtherarticulatedinspecialisedsources.

References • ITStrategyFrameworkshttps://cio-wiki.org/wiki/IT_Strategy_Framework,https://bit.ly/36egEFA

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UNITNAME INFORMATIONANALYSISIAN

Unitdescription

TheInformationAnalysisknowledgeunitconcernsknowledgeaboutthedevelopmentofsystemsandmethodsfortheidentification,analysis,interpretationandexploitationofinformationtoinfluenceorganisationaldecisionmakingandinnovation.Itincludesmethodsfordevelopingaculturewhichvaluesandidentifiesinformationascentraltoorganisationalperformance.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofinformationanalysisasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Roleofinformationinworkactivities• Retrievingandcommunicatinginformation

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EN16234-1e-CFarea(s)A.PLAND.ENABLE

EN16234-1e-CFCompetence(s)A.6.ApplicationDesignD.11.NeedsIdentificationD.7.DataScience

ICTProfessionalRoleProfile(s)CWA16458-1BusinessAnalystRole(2)BusinessInformationManagerRole(3)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurtherknowledgethatincludesthefollowingtopics:• Informationmanagementapproaches• Businessprocessanalysis• Informationstructureandrelationshipsbetweendataelements• Dataflowanddataexchange• Businessinformationneeds• Organisationstructures• Needanalysestechniques,e.g.observations,surveys,interviews,customerfeedback• Performancemetricsanalysistoidentifyinformationbottlenecksandoverloads


Morein-depthknowledgeofInformationAnalysisisfurtherarticulatedinspecialisedsources.

References • ISO13053-1:2011:Quantitativemethodsinprocessimprovement–SixSigma–Part1:DMAICmethodology

• ISO13053-2:2011Quantitativemethodsinprocessimprovement—SixSigma—Part2:Toolsandtechniques

• BABOK

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UNITNAME INFORMATIONPLANNINGIPL

Unitdescription

TheInformationPlanningknowledgeunitconcernsknowledgeabouttheestablishmentofeffectivesystemsforgathering,organisinganddisseminating,information.Itconcernsthe provision of high quality information to support better decision-making whileensuring confidentiality, integrity, and availability of relevant and current information.Informationplanningalsoaddressestheidentificationanduseofmeta-datanecessarytocontroltheflowsofinformationbetweensystems,peopleandorganisations.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofinformationplanningasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Roleofinformationinworkactivities• Informationretrieval/access

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EN16234-1e-CFarea(s)A.PLAND.ENABLE

EN16234-1e-CFCompetence(s)A.1.ISandBusinessStrategyAlignmentD.10.InformationandKnowledgeManagement

ICTProfessionalRoleProfile(s)CWA16458-1BusinessAnalystRole(2)BusinessInformationManagerRole(3)

BaseKnowledge


• InformationManagementStrategy• InformationGovernance• Standards,policiesandmonitoringtechniques(controls)• BusinessContinuityManagement• Metadataforaccessandobsolescencemanagement• Auditprocessenablementandauditlogmanagement


Morein-depthknowledgeofinformationplanningisfurtherarticulatedinspecialisedsources.

References • ISO30301:2019.Informationanddocumentation—Managementsystemsforrecords—Requirements

• IT4ITReferenceArchitecture• TOGAFEnterpriseArchitecturemethodologyandframework

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UNITNAME INFORMATIONSYSTEMSDEVELOPMENTISD

Unitdescription

TheInformationSystemsDevelopmentknowledgeunitconcernsknowledgerelatingtotheactivitiesthatcontributetoproducinganinformationsystemssolution;ittypicallyaddressesanorganisationalproblemsoropportunities.Knowledgerequiredincorporatesawarenessofspecification,procurement,construction,testinganddeliveryofanewapplicationorofadiscreteadditiontoanexistingapplication.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofinformationsystemsdevelopmentasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Informationsystemsdevelopmentlifecycleandphases• Mainprinciplesofsystemdevelopmentapproaches,e.g.linear,incremental,

iterative,spiral,agile• Generalinformationsystemsdevelopmentmethods,e.g.waterfall,RAD,

DSDM,Scrum,XP,DevOps• Processmodellinganddatamodellingbasictechniques,e.g.DFD,ERD• Functionalandnon-functionalrequirements• Functionalandtechnicaldesign

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KnowledgeDomain5.Software

EN16234-1e-CFarea(s)B.BUILD

EN16234-1e-CFCompetence(s)B.1.ApplicationDevelopmentB.2.ComponentIntegrationB.6SystemsEngineering

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)SystemsArchitectRole(21)

BaseKnowledge


• ISfeasibilitystudy• ISrequirementsanalysis• Process-orientedanddata-orientedsystemsdevelopment• Basicprinciplesofsoftwaredevelopmenttoolsandmethods,e.g.CASE,IDE• Prototyping• Versioncontrol• Verificationandvalidation;metrics,testing• Methodsandtechniquesforintegrationofcomponents• Configuration,releaseanddeployment• Distributionandbackup


Morein-depthknowledgeofinformationsystemsdevelopmentisfurtherarticulatedinspecialisedsources.

References • SoftwareEngineeringBodyofKnowledge(SWEBOK–IEEE)• SystemsEngineeringBodyofKnowledge(SEBOK–IEEE)• ISO/IEC/IEEE24765Systemsandsoftwareengineering—Vocabulary• ISO/IEC/IEEE12207Systemsandsoftwareengineering—Softwarelifecycle

processes• ISO/IEC/IEEE15288Systemsandsoftwareengineering—Systemlifecycle

processes• ISO/IEC24773Softwareandsystemsengineering—Certificationofsoftware

andsystemsengineeringprofessionals• TheOpenGroupIT4IT™ReferenceArchitecture

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UNITNAME KNOWLEDGEANDINFORMATIONMANAGEMENTKIM

Unitdescription

TheKnowledgeandInformationManagementknowledgeunitconcernstheidentification,capture,organisation,analysis,sharing,andexploitationofknowledgeandinformationtoimproveorganisationalperformance.Itsscopeincludesexplicitknowledgeandinformationi.e.representationsthatcanbestoredandanalysedwithinknowledgeorinformationsystemsbutalsothedevelopmentandmanagementoftacitknowledgeandinformation,whichiswithinpeople.Animportantpartofknowledgeandinformationmanagementisdevelopingthecapacitytoexploitanduseknowledgetomeetanorganisation’sstrategicobjectivesthroughensuringthatKMandIMstrategyenablesorganisationalstrategy.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofknowledgeandinformationmanagementasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• InformationManagementsystems• Knowledgerequirementstosupportworkactivities

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KnowledgeDomain6.Data

EN16234-1e-CFarea(s)D.ENABLE

EN16234-1e-CFCompetence(s)D.10.InformationandKnowledgeManagement

ICTProfessionalRoleProfile(s)CWA16458-1BusinessInformationManagerRole(3)DataAdministratorRole(5)DataSpecialistRole(28)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurhterknowledgethatincludesthefollowingtopics:

• TheoriesandmodelsofKMandIMinorganisations• Facilitationmethodsforknowledgesharing,e.g.communitiesofpractice• Methodstoencourageaknowledgebasedorganisationalculture• Methodsofdevelopingabsorptivecapacityi.e.abilitytoexploitknowledge

effectively• Governanceofknowledgeandinformationmanagement• Solutionsfortheidentification,organisationandretrievalofinformation• Horizonscanningmethodsandtechniques• Knowledgeandinformationassessmentandqualitycontrol• Knowledgestrategy


Morein-depthknowledgeofknowledgeandinformationmanagementisfurtherarticulatedinspecialisedsources.

References • ISO30401:2018Knowledgemanagementsystems• ISO30301:2019Informationanddocumentation

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UNITNAME LEADERSHIPLEA

Unitdescription

TheLeadershipknowledgeunitconcernsknowledgerelatedtotheguidanceanddirectionofotherstowardsacommongoalorsharedvision.Theunitincludesknowledgeofsupervision,motivation,empowermentandworkplanningforindividualsorteams.Itencompassesknowledgeaboutmethodsandtechniquesforcoaching,conflictresolution,delegationandcollaboration.Furthermore,theleadershipknowledgeunitacknowledgesleadershipstylesandtheirapplicabilityandsuitabilitytodifferentcircumstances.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofleadershipasarticulatedintheunitdescription.EachICTProfessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Theorganisation’smanagementstructure• Personaldevelopmentrequirements• Participationinperformancemeasurementsystems

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EN16234-1e-CFarea(s)E.MANAGE

EN16234-1e-CFCompetence(s)E.2.ProjectandPortfolioManagementE.7.BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)ICTOperationsManagerRole(10)ProjectManagerRole(15)ServiceManagerRole(18)ScrumManagerRole(29)

BaseKnowledge


• LeadershipStyles• PerformanceManagement• PersonalDevelopmentPlanning• TeamBuilding• Coaching• Motivation• Conflictresolution


Morein-depthknowledgeofleadershipisfurtherarticulatedinspecialisedsources.

References • BritishStandardsInstitute(BSI)–ISOStandardManagementSystemStandardshttps://www.bsigroup.com/LocalFiles/EN-HK/ISO%20Revision_FDIS/Importance%20of%20Leadership%20whitepaper%20-%20FINAL%20-%20July%202015.pdf

• CharteredManagementInstituteProfessionalStandardsforManagement&Leadershiphttps://www.managers.org.uk/individuals/become-a-member/professional-standards

• CertifiedLeadershipProfessionalCLPBodyOfKnowledge(CanadianCollegeForLeadership&Management'CCLM')

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UNITNAME NETWORKSANDNETWORKSERVICESNET

Unitdescription

TheNetworksandNetworkServicesknowledgeunitconcernsknowledgeaboutthedesign,deploymentandadministrationofnetworksincludingtheassessmentandjudgementofwhichnetworksaresuitabletoshareresourcesandcommunicationusingdifferentnetworktypeslikeWideAreaNetwork,LocalAreaNetworkandWirelessLAN.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofnetworksandnetworkservicesasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Topologies,e.g.Pointtopoint,Ring,Star,mesh• Networkcomponents,e.g.Switches,Routers,Gateways• Networktypes,e.g.WAN,LAN,WLAN

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KnowledgeDomain 4.Networks

EN16234-1e-CFarea(s) B.BUILD

EN16234-1e-CFCompetence(s)B.2.ComponentIntegrationB.4.SolutionDeployment

ICTProfessionalRoleProfile(s)CWA16458-1 NetworkSpecialistRole(14)

BaseKnowledge


• Networkarchitectures• Networkusage,e.g.Ethernet,IP,Satcom,ISOlayermodel• Networkcapacity,e.g.802.3x,DWDM• Networkconnections,e.g.Opticalfiber,UTP,WAP• Networksecurityprotocols,e.g.802.1X • Networkservices,e.g.Web,e-mail,documentexchange • Networkprotocols,e.g.HTTP,SMTP,IMAP,POP,TCP,UDP,IP


Morein-depthknowledgeofNetworksandNetworkServicesisfurtherarticulatedinspecialisedsources.

References • IEEE802.1Q• OSIModel• CompTIANetwork+• Supplierspecific

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UNITNAME ORGANISATIONPRINCIPLESORG

Unitdescription

TheOrganisationPrinciplesknowledgeunitconcernsknowledgerelatedtoorganisationsandtheirstructures,ingeneral.Itisabouttheconceptoforganisingandoftheorganisationofkeyelementssuchasstructure,culture,strategy,coordinatingmechanismsandcoordinationofactivities.Italsoincludestheaspectoforganisationalchange.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsoforganisationprinciplesasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Characteristicsoforganisation• Typologiesoforganisation(e.g.Mintzberg)• Conceptoforganisationalculture• Basicideaofmanagementfunctions,actionsandroles• Organisationalchart

Tagsforviews

KnowledgeDomain(s)7.Business


EN16234-1e-CFCompetence(s)A.1ISandBusinessStrategyAlignmentE.7BusinessChangeManagement

ICTProfessionalRoleProfile(s)CWA16458-1ChiefInformationOfficerRole(4)EnterpriseArchitectRole(8)DigitalTransformationLeaderRole(25)

BaseKnowledge


• Principlesandtheoriesoforganisationandorganising• Formsofinterorganisationalcollaboration(e.g.licensingagreement,technical

cooperation,jointventure,subcontracting)• Culturemodelsandvalues• Businessstrategymodelsandtechniques• Supplychain• Organisationalchange


Morein-depthknowledgeoforganisationprinciplesisfurtherarticulatedinspecialisedsources.

References • StrategicPlanningandStrategicManagementBodyofKnowledge(ASP)https://www.strategyassociation.org/store/ViewProduct.aspx?id=4660938

• TheoriesofTaylor,Fayol,Weber,Humanrelationstheory,Systemstheory• Configurationtheory(Mintzberg),structurationtheory(Giddens),agency

theory• CompetingValuesFramework,BusinessModelCanvas,Icebergmodel

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UNITNAME PRIVACY[T4]PRI

Unitdescription

ThePrivacyknowledgeunitconcernsknowledgeaboutdataprivacy,alsoknownasinformationprivacy.Itconcernsdecisionsregardingdatasharingwiththirdparties.TheimportanceofprotectingdataprivacyisunderlinedbytheintroductionoftheEuropeanGeneralDataProtectionRegulation(GDPR)lawondataprotectionandprivacyforallindividuals.Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‘T4–Privacy’.

CommonKnowledge

Privacyisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofprivacyasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisationandwidersociety,includingthefollowingtopics:

• Dataprotectionasafundamentalright• Reasonsforensuringprivacy• Privacyissues• Generalprivacyprinciples• Generalprivacylawsandregulations,e.g.GDPR• Generalmethodsforgeneratingandmanagingprotecteddata

Tagsforviews



EN16234-1e-CFCompetence(s)D.7.DataScienceandAnalyticsD.10.InformationandKnowledgeManagementE.9.ISGovernance

ICTProfessionalRoleProfile(s)CWA16458-1BusinessInformationManagerRole(3)ChiefInformationOfficerRole(4)DataSpecialistRole(28)

BaseKnowledge


• GDPRcompliancy,e.g.relevantdocumentsandreports• Rightsofthedatasubject• Conditionsforcollectionandprocessingpersonaldata• Principlesofpersonaldatatransfers• Conditionsfordataaccess• Dataprotectionmeasuresandtechnologies• Roleofindependentsupervisoryauthorities


Morein-depthknowledgeofprivacyisfurtherarticulatedinspecialisedsources.

References • ISO/IEC27701Securitytechniques-ExtensiontoISO/IEC27001andISO/IEC27002forprivacyinformationmanagement-Requirementsandguidelines

• EuropeanGeneralDataProtectionRegulation(GDPR)

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UNITNAME PROBLEMSOLVINGPSO

Unitdescription

TheProblemSolvingknowledgeunitconcernsknowledgerelatedtomethodsofproblemidentification,interpretationandanalysisforthepurposeofdrawingconclusionsandmakingdecisions.Itincludesinductiveanddeductivereasoning,evaluation,analysis,auditlogdesignandforensics.

CommonKnowledge

AllICTprofessionalsneedabasicunderstandingofproblemsolvingasarticulatedintheunitdescription.EachICTprofessionalshouldunderstandtherelevanceandcontextofthissubjecttotheorganisation,includingthefollowingtopics:

• Problemidentification• Problemdescription• Roleofproblemsolvinginworkactivities

Tagsforviews


EN16234-1e-CFarea(s)B.BUILDC.RUN

EN16234-1e-CFCompetence(s)C.4.ProblemManagementB.4.SolutionDeployment

ICTProfessionalRoleProfile(s)CWA16458-1ICTOperationsManagerRole(10)ServiceSupportRole(17)

BaseKnowledge


• Problemidentification,e.g.rootcause,troubleshooting• Problemdescription,e.g.alternatives,solutionevaluation• Problemquantification,e.g.impactanalysis• Inductivereasoning• Deductivereasoning• Analyticalmethods• Solutionevaluation• Investigativemethods• Interpretationmethods• Decisionmakingbasedonbestanalysis• Criticalsituationescalationprocedures• Troubleshootingprocessesandprocedures• Useofdiverseandcrossfunctionalteamsinsolvingproblems• Statisticalmethodssuchasmean,average,varianceand,correlation


Morein-depthknowledgeofproblemsolvingisfurtherarticulatedinspecialisedsources.

References • SkillsMatch,2019.SkillsMatchprojectisco-fundedbyEuropeanCommissionDirectorateGeneralforCommunicationsNetworks,Content&Technology(DGCONNECT),UnitforInclusion,SkillsandYouth,underthegrantagreementno.LC00822001(OKT2017).

• addreseacrhtheory/methods(followingthelineofthebaseK),logic,..

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UNITNAME PROGRAMMINGLANGUAGESPLA

Unitdescription

TheProgrammingLanguagesknowledgeunitconcernsknowledgeaboutaformallanguageusedtowritecomputerprogramsperforminganalgorithmwithinstructionsproducingoutputorcontroldevices.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofprogramminglanguagesasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Controlstructures• Datastructures• Syntax• Variables

Tagsforviews KnowledgeDomain 5.Software


EN16234-1e-CFCompetence(s)A.6.ApplicationDesignB.1.ApplicationDevelopment

ICTProfessionalRoleProfile(s)CWA16458-1 DeveloperRole(6)

BaseKnowledge


• Programlanguagesyntaxandsemantics• Libraries• Programmingenvironment• MachineandassemblylanguagetocontrolcomputerCPU• Algorithmlanguages,e.g.Algol60,APL,COBOL,C,• Compiling• Scripting• Markuplanguage,e.g.HTML,XML


Morein-depthknowledgeofprogramminglanguagesfurtherarticulatedinspecialisedsources.

References • ISO/IECJTC1/SC22• ISOreferencesofprogramminglanguages

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UNITNAME PROGRAMMINGPRINCIPLESPPR

Unitdescription

TheKnowledgeunitprogrammingprinciplesconcernsknowledgeabouttheprocessofcoding,testing,troubleshooting,debuggingandmaintainingasystemtowritegoodcode.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofprogrammingprinciplesasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Abstraction• Methodology

Tagsforviews

KnowledgeDomain 5.Software



ICTProfessionalRoleProfile(s)CWA16458-1 DeveloperRole(6)

BaseKnowledge


• Programmingparadigm,e.g.procedural,functional,structured,object-oriented

• Procedural,e.g.iteration,modularization• Functional,e.g.recursion• Structured,e.g.structograms,indentation,Goto• Object-oriented,e.g.class,inheritance,subtyping,SOLIDprinciples


Morein-depthknowledgeofprogrammingprinciplesisfurtherarticulatedinspecialisedsources.

References • ProgrammingPrinciples:https://github.com/webpro/programming-principles

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UNITNAME

REQUIREMENTSANALYSISANDSPECIFICATIONSRAS

Unitdescription

TheKnowledgeunitRequirementsAnalysisandSpecificationsconcernsknowledgeaboutthecaptureofrequirements,validationandtheconversionofthoserequirementsintoeffectiverequirementsspecificationsforICTsystems.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofrequirementsanalysisandspecificationsasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Stakeholder• Deskresearch• Facilitating

Tagsforviews

KnowledgeDomain 5.Software

EN16234-1e-CFarea(s) A.PLANB.BUILD

EN16234-1e-CFCompetence(s)A.6.ApplicationDesignB.1.ApplicationDevelopmentB.5.DocumentProductionD.11.NeedsIdentification

ICTProfessionalRoleProfile(s)CWA16458-1 BusinessAnalystRole(2)SolutionDesignerRole(24)ProductOwnerRole(30)

BaseKnowledge


• Requirements,e.g.modelling,validation,usability• Needsanalysis• Designfunctionalspecifications,e.g.synthesis• Elicitationtechniquesforrequirementcapturing• Userstories


Morein-depthknowledgeofrequirementsanalysisandspecificationsisfurtherarticulatedinspecialisedsources.

References

• BABOK• SWEBOK• SCRUM

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UNITNAME SECURITY[T5]SEC

Unitdescription

TheSecurityknowledgeunitconcernsknowledgerelatedtothefieldofinformationsecuritywhichisthepracticeofdefendinginformationfromunauthorisedaccess,use,disclosure,disruption,modification,perusal,inspection,recordingordestruction.ItalsoencompassesICTsecuritydesignedtopreventunauthorisedaccesstocomputers,networksanddata.TheoverarchinggoalofICTsecurityistocontrolaccessandmaintaintheconfidentiality,integrity,andavailabilityofsensitiveinformationwithoutinhibitingaccessbyauthorisedusers.SecurityisatransversalaspectrelevanttoallICTprofessionalactivities.

CommonKnowledge

Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‘T5–Security’.AllICTprofessionalsshouldunderstandthefundamentalsofsecurityasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Securityissues• Informationsecurityprinciples• Widelyusedinformationsecuritystandards• Commonthreats,attacks,vulnerabilities,andtheirconsequences• Commonmeasuresandcontrols• Confidentiality,integrityandavailability(CIA)

Tagsforviews



EN16234-1e-CFCompetence(s)D.1.InformationSecurityStrategyDevelopmentE.8.InformationSecurityManagement

ICTProfessionalRoleProfile(s)CWA16458-1InformationSecurityManagerRole(11)InformationSecuritySpecialistRole(12)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurhterknowledgethatincludesthefollowingtopics:

• Securitypolicy• Organisationofsecurity• Informationsecuritybestpracticesandstandards• Informationsecurityframeworksandprinciples• InformationSecurityManagementSystem• Securitymeasuresandcontrols• Identityandaccessmanagement• Securityoperationsandincidentmanagement• Securityassessmentandtesting• Systemavailability


Morein-depthknowledgeofsecurityisfurtherarticulatedinspecialisedsources.

References • ISO/IEC27001,27002• StandardofgoodpracticeforInformationSecurity(SOGP-ISF)• IEEEstandardse.g.802,1363,2600

https://standards.ieee.org/content/dam/ieee-standards/standards/web/documents/other/nis.pdf

• NISTSP-800series,NISTCyberSecurityFramework• CISSPCommonBodyofKnowledge• CyBoK(CyBoK.org)• ITSecurityEssentialBoK(USDept.ofHomelandSecurity)• TheOpenFAIR™BodyofKnowledge(TheOpenGroup)• Frameworksandmodels,suchas:COBITforInformationSecurity,Critical

SecurityControls-CIS®Framework(SANS™Institute)

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UNITNAME SERVICEDELIVERYANDSUPPORTSDS

Unitdescription

TheServiceDeliveryandSupportknowledgeunitconcernsknowledgeofICTservicemanagementprocessesregulatingICTsupport,planningfutureneeds,contractsandfinancialmanagementtoensurethemosteconomicaluseofresources.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofservicedeliveryandsupportasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Businesssupport• Customerservices• Resourceplanning

Tagsforviews

KnowledgeDomain 7.Business

EN16234-1e-CFarea(s) C.RUN

EN16234-1e-CFCompetence(s)A.2.ServiceLevelManagementC.1.UserSupportC.3.ServiceDelivery

ICTProfessionalRoleProfile(s)CWA16458-1 ServiceSupportRole(17)ServiceManagerRole(18)

BaseKnowledge


• Servicelevels• ICTServiceManagementProcesses• Customerfacing/userfacing• Planninghorizon• ServiceLevelAgreements• Underpinningcontracts• FinancialManagement• QualityPerformance


Morein-depthknowledgeofservicedeliveryandsupportisfurtherarticulatedinspecialisedsources.

References • ISO20000• IT4IT:https://www.opengroup.org/it4it-forum• SIAMBodyofKnowledge:https://www.scopism.com/siam-professional-live• ITIL

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UNITNAME SOFTWAREDESIGNSDE

Unitdescription

TheSoftwareDesignknowledgeunitconcernsknowledgeaboutsettingupaplanforasoftwareapplicationsatisfyingfunctionalandnon-functionalrequirements.Itincludesknowledgeaboutevaluationofthetrade-offsthatneedtobemadelikeperformanceandresourceconsumptionsothattheapplicationisoptimisedtotherequirements.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofsoftwaredesignasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Softwaredesignasactivityinthesoftwarelifecycle• Softwarerequirements,functionalandnon-functional• Generalnotionofstructureddesign,object-orienteddesignandcomponent-

baseddesign

Tagsforviews

KnowledgeDomain(s) 5.Software

EN16234-1e-CFarea(s) A.PLAN B.BUILD


ICTProfessionalRoleProfile(s)CWA16458-1 DeveloperRole(6)DigitalMediaSpecialistRole(7)

BaseKnowledge


• Softwaredesignmethodologiesandframeworks• Softwaremodulesofsuppliers• Differencebetweensoftwarearchitecturedesignandsoftwaredetailed

design• Datadesign,architecturedesign,proceduraldesign• Softwarestructureandarchitecture;componentsandinterfaces• Softwaremodels• Softwaredesignprinciples,e.g.abstraction,coupling,encapsulation• Userinterfacedesign• Softwaredesigntools• Softwaredesignqualityanalysisandevaluation• Metricslikeperformancecalculationsandresourceconsumption


Morein-depthknowledgeofsoftwaredesignisfurtherarticulatedinspecialisedsources.

References • SWEBOK• IEEE1016StandardforInformationTechnology—SystemsDesign—

SoftwareDesignDescriptions

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UNITNAME SOURCINGSOU

Unitdescription

TheSourcingknowledgeunitconcernsknowledgeabouthowtomanagetheprovisionofICTservicesandproducts.Itincludesknowledgeonhowtospecify,qualify,select,integrate,andmanageICTsuppliersinlinewithsourcingandsuppliermanagementstrategiestodeliverorganisationalvalue,minimiserisk,enableinnovationanddevelopeffectiverelationships.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofsourcingasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• RoleofICTsupplierstoorganisation• Relationshipmanagementwithsuppliers

Tagsforviews



EN16234-1e-CFCompetence(s)A.2.ServiceLevelManagementA.3.BusinessPlanDevelopmentD.4.PurchasingD.8.ContractManagementE.4.RelationshipManagement

ICTProfessionalRoleProfile(s)CWA16458-1AccountManagerRole(1)BusinessInformationManagerRole(3)ChiefInformationOfficerRole(4)

BaseKnowledge


• SourcingStrategy-Alignment,ObjectivesandScoping• StrategySourcingModels• SupplierContractingandClassification• SupplierSpecification,Identification,Qualification,andSelection• ContractPreparationandClosing• SupplierIntegrationandEngagement• SupplierRelationshipManagement• SupplierCommunicationandGovernance• SupplierOperationsManagement• PerformanceManagementandContractCompliance• ContinuityofSupply• SupplierInnovationManagementandTechnologyRoadmapAwareness• Benchmarking,vendorsiteinspectionsandreferencesites


Morein-depthknowledgeofsourcingisfurtherarticulatedinspecialisedsources.

References OutsourcingProfessionalBodyofKnowledgeOPBOKhttps://www.iaop.org/Content/19/206/3040

ServiceBrokeringwithintheIT4IT™Standard

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UNITNAME SUSTAINABILITY [T6]SUSUnitdescription

TheSustainabilityknowledgeunitconcernsknowledgeaboutminimisingtheenvironmentalimpactofICTandalsoachievingbroadersustainabilitygoalsinfluencedbyICT.Sustainabilityrepresentsmeetingorganisationalneedswithoutcompromisingthefuture.Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‘T6Sustainability’.Notethesocialjusticeaspectsofsustainabilityarefurthercoveredintheknowledgeunit‘ICTandSociety’[SOC]

CommonKnowledge

Sustainabilityisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofSustainabilityasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisationandwidersociety,includingthefollowingtopics:

• EnvironmentalimpactofICT• Methodstomitigateimpact

Tagsforviews


EN16234-1e-CFarea(s)A.PLAN

EN16234-1e-CFCompetence(s)A.7.TechnologyTrendMonitoringA.8.SustainableDevelopment

ICTProfessionalRoleProfile(s)CWA16458-1BusinessAnalystRole(2)ChiefInformationOfficerRole(4)ICTOperationsManagerRole(10)

BaseKnowledge


• ICTlifecyclesandtheirenvironmentalimpact• Sustainabilitystrategyandalignmenttobusiness• sustainabilitygoalsdefinitionandtracking• PeopleandcultureissuestoencourageadoptionofsustainableICT• sustainableICTmetricsandindicators• corporatesocialresponsibility(CSR)ofstakeholders• greenICTandenvironmentalstandards• socialandfinancialsustainabilityanalysismethods• powerconsumptionmodelsofsoftwareand/orhardware• SustainableDevelopmentGoals(SDG)


Morein-depthknowledgeofsustainabilityisfurtherarticulatedinspecialisedsources.

References • ISO140012015-EnvironmentalManagementSystems-Requirementswithguidanceforuse

• ISO/IEC14001:2015specifiestherequirementsforanenvironmentalmanagementsystem(EMS)–aframeworkforanorganisationtocontroltheenvironmentalimpactsofitsactivities,productsandservices,andcontinuallyimproveitsenvironmentalperformance.ItsupersedesISO14001:2004.

• ISO/IECJTC1/SC39-Sustainability,IT&DataCentres

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UNITNAME SYSTEMADMINISTRATIONSAD

Unitdescription

TheSystemAdministrationknowledgeunitconcernsknowledgeaboutthemanagement,upkeep,andconfigurationofbusinesscomputersystemswiththepurposeofprovidingareliable,secureandefficientworkenvironment.Thisincludesmonitoringsystemsforefficiencyandsecurity,coordinationofaccesscontrolmethodsandthedevelopmentofrecommendationsforICTpolicyandprocessimprovements.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofsystemadministrationasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Securityfeaturesofsystems• Roleofsystemsinsupportingworkactivities

Tagsforviews


EN16234-1e-CFarea(s)B.BUILDC.RUN

EN16234-1e-CFCompetence(s)B.2.ComponentIntegration C.5.SystemsManagement

ICTProfessionalRoleProfile(s)CWA16458-1SystemsAdministratorRole(19)

BaseKnowledge

ICTprofessionalsspecialisinginthisfieldshouldhavefurtherknowledgethatincludesthefollowingtopics:• IdentityandAccessManagement(IAM)

• Storagemanagementanddatabasesandothermiddlewareadministration• Systemsandservicesprovision,monitoring,scriptingandlogging• Capacitymanagementandloadbalancing• Deploymenttechniquesfornetworksandsystemse.g.versioncontrolled

systemsconfiguration• Systemsconfiguration• Principlesofsystemsanddatasecurity• ICTinfrastructureandthebusinessorganisation• Testing methods and tools (e.g.; test environment, sandbox, and beta site

lifecyclemanagement)• Utilitymonitoringandenvironmentalcontrolsinterfaces,andautomated

incidentresponses.• Cloudenvironmentadministrationandoversight• DevOps,containers,virtualization,andinfrastructureasaservice• Remoteadministration,SNMPandautomatedadministration


Morein-depthknowledgeofsystemadministrationisfurtherarticulatedinspecialisedsources..

References • SystemsAdministrationBodyofKnowledgehttp://sabok.org/-

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UNITNAME SYSTEMSOFTWARESSO

Unitdescription

TheSystemSoftwareknowledgeunitconcernsknowledgeaboutsoftwarethatmanagesandsupportstheoperationandmaintenanceofthecomputersystemandassociatedprograms.Itactsasintermediarybetweentheuserandthecomputerandbetweentheapplicationsoftwareandthecomputersystemhardware.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsofsystemsoftwareasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Conceptofsoftwareasaseriesofinstructions• Systemsoftwareasonethemajorcategoriesofsoftware,besides

applicationsoftware• Roleofsystemsoftware• Categoriesofsystemssoftwareandtheirdifferentfunctions(operating

systems,utilityprograms,developmentprograms)• Examplesofmostwidelyusedoperatingsystems

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EN16234-1e-CFCompetence(s)A.5.ArchitectureDesignB.2.ComponentIntegrationB.6.SystemsEngineering

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)SystemsAnalystRole(20)SystemsArchitectRole(21)

BaseKnowledge


• Categoriesofoperatingsystems,e.g.personaloperatingsystems,mainframeoperatingsystems,serveroperatingsystems,networkoperatingsystems,multiprocessoroperatingsystems,mobileoperatingsystems,embeddedoperatingsystems

• Commonfeatures,principlesandarchitecture,e.g.BIOS,booting,interrupts,memorymanagement,filesystems,devicedrivers,networking,security,I/O

• Processingtechniquesforincreasedefficiency,e.g.multitasking,multithreading,multiprocessing

• Principlesofcomputerprogrammingtools,e.g.compilersandlinker


Morein-depthknowledgeofsystemsoftwareisfurtherarticulatedinspecialisedsources..

References • Supplierspecific

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UNITNAME TESTINGTES

Unitdescription

TheTesting knowledge unit concerns knowledge about the systematic validation andverification of specific properties of test items, such as the functionality, reliability,usabilityorcomplianceofitems,suchashardware,softwareorsystemscomponentstomeetthepredeterminedcriteria.Thisencompassesknowledgeofallthetestingrelatedactivities,includingtheplanning,preparation,execution,reporting,andmanagementoftesting.

CommonKnowledge

AllICTprofessionalsshouldunderstandthefundamentalsoftestingasarticulatedintheunitdescription.EachICTprofessionalshouldbeawareoftherelevanceandcontextofthissubjecttoICTintheorganisation,includingthefollowingtopics:

• Needfortestingfollowingtechnical,processand/oruserchanges• Basicprinciplesoftesting• Verificationoffunctionality

Tagsforviews


EN16234-1e-CFarea(s)B.BUILD

EN16234-1e-CFCompetence(s)B.1.ApplicationDevelopmentB.2.ComponentIntegrationB.3.Testing

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)InformationSecuritySpecialistRole(12)TestSpecialistRole(23)DevOpsExpertRole(26)

BaseKnowledge


• Testingcycleandprocess• Testmethods,e.g.black-box,white-boxtesting,static,dynamic• Testlevels,e.g.unit,integration,system,acceptancetesting• Testtypes,e.g.functionalandnon-functionaltesting• Testtechniquesandtools


Morein-depthknowledgeoftestingisfurtherarticulatedinspecialisedsources.

References • ISO/IEC/IEEE29119SoftwareTestinghttps://softwaretestingstandard.orghttps://www.iso.org/standard/45142.html

• SoftwareTestingBodyOfknowledge(CSTE)(InternationalSoftwareCertificationsBoard(ISCB)https://www.softwarecertifications.org/software-testing-body-of-knowledge-cste/

• SoftwareTestAutomationBodyofKnowledge(STABOK)(InternationalInstituteforSoftwareTesting(IIST))https://testinginstitute.com/stabok.php

• ISTQB®TestBodyofKnowledge(TBOK)(InternationalSoftwareTestingQualificationsBoard(ISTQB®))https://www.istqb.org/

• TestManagementApproach-TMap®(Sogeti)https://www.tmap.net/

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UNITNAME USABILITY[T7]USA

Unitdescription

TheUsabilityknowledgeunitconcernsknowledgeoftheprocessfordeterminingtheneedsofusersatallstagesofthelifecycleforITserviceandsolutionprovision.Thetopicaddressesthedesignanddevelopmentofoptimisedfunctionalhumaninterfaces,intermsoflearnability,operabilityandaccessibility.Thisunitincorporatescross-cuttingknowledgedirectlyrelatedtothee-CFtransversalaspect,‘T7-Usability’.

CommonKnowledge

Usabilityisatransversalaspect.AllICTprofessionalsshouldunderstandthefundamentalsofusabilityasarticulatedintheunitdescription.EachICTprofessionalshouldunderstandtherelevanceandcontextofthissubjecttoICT,includingthefollowingtopics:

• Recognitionofusabilityissues• Relevanceofusabilityindifferentenvironmentsandcontexts• Understandinguserexperiences

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EN16234-1e-CFCompetence(s)A.6.ApplicationDesignA.10.UserExperienceB.1.ApplicationDevelopment

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)DigitalMediaSpecialistRole(7)SolutionDesignerRole(24)

BaseKnowledge


• Principlesofusability,e.g.ergonomics,interoperability,human-systeminteraction,human-centreddesign

• Datepresentationinalogicalorderandusableformat• Userresearch• Userkeystrokes,cursor,focusswitchminimalisation• Responsetimeimpact• Requirementsmethods• Taskanalysis• Designmethods• Usabilityevaluationmethods


Morein-depthknowledgeofusabilityisfurtherarticulatedinspecialisedsources.

References • InternationalStandardISO9241Ergonomicsofhuman-systeminteractionhttps://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-2:v1:en

• UsabilityBodyofKnowledge(TheUserExperienceProfessionals’Association(UXPA))https://www.usabilitybok.org/

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UNITNAME USERINTERFACEANDWEBDESIGNUID

Unitdescription

TheUserInterfaceandWebDesignknowledgeunitconcernsthedesignofsoftwareandhardwarecomponentsthatinteractwiththeuserandprovideinformationandcontroltothatuser,suchasthevisualsandusabilityofwebsitesorinteractiveapplicationshostedoncomputers,tabletsandsmartphones.Thistopicencompasseswebdevelopment,usercontrols (buttons, gestures andvoice) anduser experience includinguser feelings andbehaviour.

CommonKnowledge

All ICT professionals should understand the fundamentals of user interface and webdesign as articulated in theunit description.Each ICTProfessional shouldbe awareofthe relevance and context of thissubject to ICT in the organisation, including thefollowingtopics:

• Basicdesignprinciplesofuserinterfaces• Typesofcommonuserinputdevices• Effectivenessandqualityofinterfaces

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EN16234-1e-CFCompetence(s)A.6.ApplicationDesignA.10.UserExperienceB.1.ApplicationDevelopment

ICTProfessionalRoleProfile(s)CWA16458-1DeveloperRole(6)DigitalMediaSpecialistRole(7)SolutionDesignerRole(24)

BaseKnowledge


• Principlesofuser-centreddesignandusability• Methodsandtechniquesofuserresearch• Interactiondesignprinciples,e.g.Nielsen’sheuristics• Visualdesignprinciples,e.g.structure,simplicity,visibility,feedback,tolerance,

reuse


Morein-depthknowledgeofuserinterfaceandwebdesignisfurtherarticulatedinspecialisedsources.

References • ISO9241Ergonomicsofhuman-systeminteractionhttps://www.iso.org/standard/60476.html

• ISO/IEC/IEEE23026Engineeringandmanagementofwebsiteshttps://standards.ieee.org/standard/23026-2015.html

• WebManagementProfessionalBodyofKnowledge(WMPBoK)(WebManagementInstitute)http://webmanagementinstitute.org/wmbok/

• UsabilityBodyofKnowledge(TheUserExperienceProfessionals’Association(UXPA))https://www.usabilitybok.org/

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Documents

KNOWLEDGE UNIT KNOWLEDGE DOMAINS2021. 3. 1. · 1 European Foundational Body of Knowledge for the ICT Profession (ICT BoK) DRAFT v2.2 22/2/21 (incorporating multiple CEN TC428 and