Knowledge Organization or Knowledge Organization or Information Organization? Information Organization?

A Key Component of A Key Component of Knowledge Management Knowledge Management

ActivitiesActivities

Gobinda G. ChowdhuryGobinda G. ChowdhuryGraduate School of Informatics Graduate School of Informatics Department of Computer and Department of Computer and

Information SciencesInformation SciencesUniversity of Strathclyde, Glasgow, UKUniversity of Strathclyde, Glasgow, UK

OutlineOutline

Knowledge or Information ManagementKnowledge or Information Management Information OrganizationInformation Organization Various Approaches to Information Various Approaches to Information

organizationorganization Problems of Information Organization in Problems of Information Organization in

the context of KMthe context of KM Further researchFurther research An Interface for Corporate IM/KMAn Interface for Corporate IM/KM DiscussionsDiscussions

Information OrganizationInformation Organization

The success (of an IM or KM) will largely The success (of an IM or KM) will largely depend on how efficiently we can depend on how efficiently we can organize, and provide access to, all the organize, and provide access to, all the different varieties of information that are different varieties of information that are required for the day-to-day business required for the day-to-day business operations as well as for making strategic operations as well as for making strategic business decisionsbusiness decisions

There are various approaches to There are various approaches to organizing informationorganizing information

Knowledge Management: Key Knowledge Management: Key CharacterisitcsCharacterisitcs

KM deals with knowledge from external as KM deals with knowledge from external as well as internal sources including well as internal sources including documents and databasesdocuments and databases

KM systems embed and store knowledge KM systems embed and store knowledge in business processes, products and in business processes, products and servicesservices

KM systems’ objective is to promote KM systems’ objective is to promote growth, transfer and share of knowledge growth, transfer and share of knowledge within the organizationwithin the organization

KM systems aim to assess on a regular KM systems aim to assess on a regular basis the knowledge assets of an basis the knowledge assets of an organization and its impact.organization and its impact.

KM or IM?KM or IM?

KM rests on two foundations: KM rests on two foundations: • management of information and management of information and • effective management of work practices effective management of work practices

the goal of a knowledge the goal of a knowledge management system is to manage management system is to manage information for achieving the information for achieving the objectives of an organization.objectives of an organization.

Approaches to Information Approaches to Information OrganizationOrganization

Library-based approachesLibrary-based approaches Expert Systems approachesExpert Systems approaches Mathematical approachesMathematical approaches

Library-based ApproachesLibrary-based Approaches Classification schemesClassification schemes

• Like DDC, UDC, CC, LC, etc. that were designed Like DDC, UDC, CC, LC, etc. that were designed to organize information resources on the to organize information resources on the library’s shelveslibrary’s shelves

• These tools are also used for organizing These tools are also used for organizing Internet informationInternet information

Subject heading lists and thesauriSubject heading lists and thesauri• Like LCSH and various subject-specific voc. Like LCSH and various subject-specific voc.

Control tools that were designed to organize Control tools that were designed to organize information on library catalogues and information on library catalogues and databasesdatabases

• These tools are also used for organizing These tools are also used for organizing Internet informationInternet information

Information Organization tools used Information Organization tools used in DLs and Subject gatewaysin DLs and Subject gateways

BiomeBiome NLM Subject headings and MeSH NLM Subject headings and MeSH

BUBLBUBL Dewey Decimal ClassificationDewey Decimal Classification

CyberDeweyCyberDewey Dewey Decimal ClassificationDewey Decimal Classification

CyberstacksCyberstacks Library of Congress Subject HeadingsLibrary of Congress Subject Headings

EELS and EEVLEELS and EEVL Engineering Information classificationEngineering Information classification

InfomineInfomine Library of Congress Subject HeadingsLibrary of Congress Subject Headings

RenardausRenardaus Dewey Decimal ClassificationDewey Decimal Classification

ScorpionScorpion Dewey Decimal ClassificationDewey Decimal Classification

Scout reportScout report Library of Congress Classification and Library of Congress Classification and Library of Congress Subject HeadingsLibrary of Congress Subject Headings

SOSIGSOSIG Humanities and Social Science Electronic Humanities and Social Science Electronic ThesaurusThesaurus

Expert Systems or knowledge-Expert Systems or knowledge-based approachesbased approaches

• e.g. frames, semantic networks, etc. e.g. frames, semantic networks, etc. • Several knowledge-based systems have Several knowledge-based systems have

been developed using these approachesbeen developed using these approaches• A recent example includes the A recent example includes the

knowledge-based information knowledge-based information organization in AskJeevesorganization in AskJeeves

AskJeevesAskJeeves

Mathematical ApproachesMathematical Approaches

Clustering is a technique used for Clustering is a technique used for organizing informationorganizing information• Recent examples include Vivisimo, Recent examples include Vivisimo,

Kartoo, etc. Kartoo, etc.

Information Organization using Information Organization using Visualization tools: VivisimoVisualization tools: Vivisimo

Information Organization using Information Organization using Visualization tools: KartooVisualization tools: Kartoo

Knowledge Organization Using Knowledge Organization Using Ontology: a Project using ProtegeOntology: a Project using Protege

Problems of Knowledge Problems of Knowledge Organization in the Context of KMOrganization in the Context of KM

Variety of information• internal or external databases, e-mail messages,

memos, minutes of meetings, etc.; documents available in the restricted as well as public domain

Location of information • local as well as remote, on the corporate intranet, on the

Internet Corporate Culture and Work Patterns

• who are going to use the information, the task or the purpose for which they are going to use them, and the overall organizational framework that controls the work environment and culture

Further ResearchFurther Research

Identification of information Identification of information resources: documentary and humanresources: documentary and human

Creation of an ontology using the Creation of an ontology using the standard tools and corporate work standard tools and corporate work cultureculture

Visual knowledge map of information Visual knowledge map of information resourcesresources

A task-based one-window information A task-based one-window information access system access system

An Information Access System for An Information Access System for KMKM

DiscussionsDiscussions

Questions?Questions?

Thank You!Thank You!