Knowledge Management @

Infosys

ByS.Prathima

128949

“If you have an apple and I have an apple and we exchange these apples and then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas”.

• Knowledge is the currency of the millennium, and knowledge management, the key to corporate survival.

• Knowledge management is a deliberate, systematic business optimization strategy that selects, distills, stores , organizes, packages and communicates information essential to the business of a company in a manner that improves employee performance and corporate competitiveness.

KM at Infosys

• Infosys began its knowledge management initiative in late 2000.

• KM aim is “learn once, use anywhere”.• The organization wide knowledge is managed

using 3 central repositories:1. The Knowledge Shop(K-Shop)2. Process Asset Database(PAD)3. People Knowledge Map(PKM)

K-Shop

• Built on Microsoft site server technology.• Sparsh – Infosys intranet.• Employees within the company share and

submit papers, project experiences, internal and external literature, innovative ideas, technical solutions, their knowledge on concerned subjects.

• Excellent search facility

Process Asset Database

• It contains Project artifacts such as Project plans, database design references, development and test plans

• Search facility usingProject codeProject typeUnitCustomer name

PKM

• It is a knowledge directory of experts in various fields.

• It helps employees locate experts through the intranet based system.

QSD

• It is a repository of all process related guidelines, checklists, templates.

• It serves to standardize all the Infosys project processes and hence the outputs.

• Bulletin Boards• Newsletters

• every project explicitly maintains a project-specific knowledge repository and a detailed training plan with material to deal with project attritions.

• effort and cost is subsequently reduced by reusing knowledge in the form of holding weekly knowledge sharing (called as KT-sessions at Infosys) sessions where team members impart knowledge, discuss and document past learning.

THANK YOU