Knowledge Creation & Knowledge Sharing

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Presentation by: Romana Changezi

Course: Knowledge Management

Date: 12 August, 2011


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Knowledge management (KM) is an effort to increase useful

knowledge within the organization. Ways to do this include

encouraging communication, offering opportunities to learn,

and promoting the sharing of appropriate knowledge artifacts.

McInerney, C. (2002).

Knowledge management (KM) may be defined simply as doing what

is needed to get the most out of knowledge resources.

KM focuses on organizing and making available important

knowledge, wherever and whenever it is needed.


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Organization knowledge creation is a continuous and a

dynamic interaction between tacit and explicit knowledge

Formation of new ideas through interactions between explicit

and tacit knowledge in individual human minds.

It consists of socialization (tacit to tacit), externalization

(tacit to explicit), combination(explicit to explicit),

and internalization (explicit to tacit). Nonaka.


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Knowledge is created through practice, collaboration,

interaction, and education

Knowledge creation according to the Nonaka's SECI

model is about continuous transfer, combination, and

conversion of the different types of knowledge, as users

practice, interact, and learn.


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By enabling and encouraging Knowledge sharing

By creating a suitable work environment

By providing system that support the work process

By providing knowledge workers timely, relevant

information and data


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Initial

Knowledge

Knowledge

captured &

codified in a

form usable byothers

Team performs a

job

New knowledge

reusable by

same team on

next job

New

Experience/

Knowledge

gained

Outcome

compared to

action

Outcome is

realized


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Knowledge sharing goes beyond simply viewing and

commenting on the same documents. It also includes

things like bringing people from different backgrounds

together, which in turn calls for developing a common

terminology, and interpreting each others work in new

contexts (Hawry szkiewycz, 2003)


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Knowledge sharing results from a cycle of activities built

around business needs that translate work experience in

shared or common knowledge


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TrackKnowledge

Identify KnowledgeNeeded

CaptureKnowledge

TransferKnowledge

ReuseKnowledge


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Quicker problem solving

Prevention of duplication of effort

Fewer mistakes

Faster delivery times

Improvement of performance

Improvement in quality More innovative

Save time


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People do not realize the value that knowledge has for others

Knowledge sharing is not my job

Lack of trust

Lack of time

Lack of top management support towards knowledge sharing

activities

Corporate culture

Lack of infrastructure

Lack of confidence/Damage to reputation

No/insufficient rewards and incentives


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Knowledge sharing is fundamental to future success It can bring significant benefits for organizations

It can increase productivity through better knowledge

sharing, provide better understanding by making

available rapid access to information

It can help solve intractable problems by connectingtogether the relevant experts.


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The biggest challenges are not tools, techniques ortechnology, but relate to human and cultural factors.

Knowledge sharing is the ultimate 'win-win'

It is a people issue, It needs trust, an open

environment and plenty of direct interaction

Knowledge creation is the source of continuous

innovation

New Knowledge can be created through an repetitive

cycle of tacit and explicit knowledge transfer

Documents

Knowledge Creation & Knowledge Sharing