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KNOWLEDGE AND SOLUTIONS THAT ENSURE YOUR SUCCESS CUSTOMER OPERATIONS FINANCE AND ADMINISTRATION OPERATIONS MARKETING OPERATIONS WORKSPACE COMMUNICATIONS

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Page 1: KNOWLEDGE AND SOLUTIONS THAT ENSURE YOUR SUCCESS › wp-content › uploads › locations › opsify_ma… · KNOWLEDGE AND SOLUTIONS THAT ENSURE YOUR SUCCESS CUSTOMER OPERATIONS

KNOWLEDGE AND SOLUTIONS THAT ENSURE YOUR SUCCESS

CUSTOMER OPERATIONS

FINANCE AND ADMINISTRATION OPERATIONS

MARKETING OPERATIONS

WORKSPACE COMMUNICATIONS

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OPSIFY is a premiere business support services company that specializes in providing cloud based technology solutions, as well as best in class customer contact and back office people and processes, to businesses in every part of the organizational life cycle. As Executives and Entrepreneurs we have experienced start-up, high growth, slow down, transformation, turnaround and every other business cycle with Fortune 500 to small start-ups. This experience gives us the ability to quickly understand

your goals and objectives and recommend solutions that will accelerate your success.

OPSIFY was born from the recognition that startups require a solid foundation and a lifeline in order to grow within their industries. As Entrepreneurs ourselves we see

potential in almost every startup we encounter because we see a plan and the passion that can turn an idea into the next game changer. Startups don’t just need help, they need Professionals who understand WHY they need help and can deliver

what they need, when they need it.

These same principals are true as your business crosses those thresholds from startup to maturity. The ebbs and flows of the business cycle require experience and

insight in order to make the right decisions that will lead to continuing growth and success. As Sr. Executives with leading global brands we know what is required to go

from startup to your industry leader.

At OPSIFY we provide tools, people and processes that are the best industry practices. We incorporate the quality discipline from TQM, LEAN, Six Sigma and COPC along with deep dive data analytics to identify not just the issues but the

solutions that will keep your business moving forward regardless of the situation.

We have been there, let us help you accelerate to success.

Who We Are

We will help you Master the Business Cycle regardless

of the situation

It’s time to OPSIFY your operations

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MAKATI CITY,PHILIPPINES

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At OPSIFY we understand that a satisfied customer is your best advertisement and a loyal customer is your biggest advocate. Creating advocates is what we are all about. We understand that every customer contact is an opportunity to either create loyalty or destroy it. At OPSIFY, we take handling each and every contact very seriously. We invest in recruiting, hiring, training and developing our people to provide the absolute best customer experience regardless of channel.

We use TQM, LEAN, Six Sigma and COPC practices to ensure our processes are continuously measured, analyzed and improved. We know a defect is more than just a number on a report, it’s an issue that if not properly identified and corrected will erode your customer’s satisfaction and loyalty. (A quality graphic here might be best)

Founded as a cloud based technology company OPSIFY has grown to become a full services customer contact lifecycle BSO (Business Services Organization). We provide multi channel sales, marketing, service, support, technology and back office solutions from our head-quarters in Overland Park, KS and locations in the Philippines and Columbia.

Our leadership and associates are focused on how we can use our extensive knowledge and expertise to help you achieve success regardless of your situation. (may want to add a list of services from LinkedIn or website)

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MAKATI CITY,PHILIPPINES

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Talking to customers is easy; engaging customers and making them advocates is much harder

Marketing is not just running ads and scooping up customers it requires strategy, planning and execution. It used to be "create awareness" which leads to consideration resulting in a purchase. Today's sophisticated consumer has more choices and more information than ever before.

OPSIFY can provide your business with the online content it needs to stay relevant and competitive in this digital world. From news to information, you need to tailor your content to the prospects and customers who will make your business succeed. Our team of marketing experts, writers and editors will develop, design, and publish the content that can best communicate your message and differentiate you from your competition.

At OPSIFY we focus on continuous improvement making your operations more effective and efficient.

We use quantitative analysis and actionable insights to get to the root cause of the problem, to improve our people, processes, and your product or service.

We understand the importance of quality principals and data analytics in creating a fact based continuous improvement culture that can provide you with the insights to drive customer satisfaction, loyalty and advocacy more efficiently and effectively thereby driving both the top and bottom line results you require.

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Talking to customers is easy; engaging customers and making

MAKATI CITY,PHILIPPINES

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At OPSIFY we focus on continuous improvement making your operations more

effective and efficient

Industry Expert, Behavioral Interviewing

PEOPLE

Quantitative Analysis and Actionable Insights.Built into the Operations versus Black belts never applied

CONTINUOUS IMPROVEMENT

TopBox, Communities, Cloud

TECHNOLOGY ENABLED

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At OPSIFY we focus on continuous

MAKATI CITY,PHILIPPINES

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At OPSIFY we focus on continuous improvement making your operations more

effective and efficient

Customer, Marketing, Finance, and Technology Operations

EXPANSIVE OFFERING

Where clients do not get lost in the masses, but large enough to deliver scale and redundancy

BOUTIQUE

Venture backed startup, Growth and Transformational

FOCUS

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At OPSIFY we focus on continuous

MAKATI CITY,PHILIPPINES

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OPSIFYOPSIFY

MAKATI, CITY

6th-largest English speaking country, 12th most populous

Government support in education, comprehensive road map to achieve 20% YOY growth

500,000+ college graduates per year; 93% literacy rate Western-based legal and accounting curriculum and certification

No. 1 in Voice: customer care, tech, financial services, sales, collections

Mature/growing industry-specific and cross-industry capability: IT, F&A, HR, Healthcare BPO, Procurement, Banking, Utilities, Telco

PHILIPPINES

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MAKATI CITY,PHILIPPINES

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[email protected] | 913-956-7990

TALK TO US

Work with a company that invests in its people, process and technology allowing you to focus on your core strengths

CULTUREOpsify is a group of people that have been to the pinnacles of their respective industries, know how to get there, and have no plans on settling for anything less. We include people who know what it takes to get the job done, as well as the creativity to explore new avenues to reach success.

We are driven to carrying our partners to nothing less than the highest ranks in their fields. Since that is the single best indicator of our own growth. Our commitment to consistent progress is what allows us to identify the best aspect in each company we encounter, and push them to be the best they can possibly be.

WHY OPSIFY?Opsify is using its pool of expertise to become one of the fastest growing business support companies in the world, and is offering the same experience to every one of our partners. By working with Opsify, you’re signing up for a professional guide through tried and true methods to success.

But, we’re not settling on just the things we know. Our team also keeps abreast of the latest technology and techniques, and are constantly trying new things to get to the top. You will never get left behind, no matter how fast the times change.

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MAKATI CITY,PHILIPPINES