K n o w t h e D i ff e r e n c e ™

ITIL Solution

Martin PerlinMarketing Director, Evolven

BOOST YOUR

ITIL® INITIATIVES

Evolven Comparison assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability.

Demos - Click to Watch

Key Capabilities (3:28) Use Cases (3:13)

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HOW EVOLVEN COMPARISON ENHANCES ITIL

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INCIDENT MANAGEMENT

How Evolven Helps? Key Benefits

• Quickly collect granular information about root-cause of environment incidents (including changes, differences, environment configuration and bill of material)

• See a single picture of environment bill-of-material and configuration, drift and consistency in a clear, visual presentation

• Cuts incident investigation time and to restore a normal service operation as quickly as possible

• Minimizes the impact on business operations

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PROBLEM MANAGEMENT

How Evolven Helps? Key Benefits

• Automatically captures the root-cause of environment incidents (including changes, differences, environment configuration and bill of material)

• Problem managers accurately diagnose problem and identify resolutions or work-arounds.

• Prevent high-impact incidents

• Reduce number and severity of incidents

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RELEASE MANAGEMENT

How Evolven Helps? Key Benefits

• Provides detailed visibility of what is being released down to the most granular level of the configuration parameter

• Validates that the integrity of the live environment is protected and that execution adheres to the release plan

Demo - Click to Watch

Release Validation (3:13)

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SERVICE ASSET AND CONFIGURATION MANAGEMENT

How Evolven Helps? Key Benefits

• Enriches existing configuration management processes with granular information at a level not available before

• Keeps CMS/CMDBs updated with granular configuration information related to CIs

• Carries out regular checks

• Contributes to process of Configuration Management Support

• Enhances Configuration Verification and Audit

• Ensures information contained in the CMS/CMDBs is an exact representation of the CIs actually installed in the live production environment

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AVAILABILITY MANAGEMENT

How Evolven Helps? Key Benefits

• Identifies any undesired changes and differences that pose risk to service availability

• Automatically identifies and reports any deviation from predefined baseline  

• Verifies the accuracy of the recovery environment

• Provide Service Desk and Incident teams root-cause data

• Identify and mitigate availability risks before availability targets are affected

• Quickly resolve and prevent incidents from impacting availability

• For Service Recovery, ensure the smooth return of services to working state

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SERVICE VALIDATION AND TESTING

How Evolven Helps? Key Benefits

• Compares production and pre-production environments prior to release

• Detects changes introduced by release in pre-production

• Compares production and pre-production after release

• Ensure pre-production sufficiently emulates production

• Ensure testing and release teams are aware of exact release content and environment configuration accuracy

• Validate and verify accurate transition of release content and configuration

• Ensure integrity of numerous test environments during application development lifecycle

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IT SERVICE CONTINUITY MANAGEMENT

How Evolven Helps? Key Benefits

• Provides accurate visibility of changes

• Validates required synchronization of Disaster Recovery and production environments

• Compares configuration of both environments

• Prioritizes and visualizes environment mismatches

• Proactively identifies “drifts”

• Ensure a resilient recovery plan with scheduled testing

• Act upon deviations easily

• Make informed decisions regarding the changes that need to be replicated

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KNOWLEDGE MANAGEMENT

How Evolven Helps? Key Benefits

• Ships with extensive, and growing knowledge base containing over 300,000 unique configuration parameters spanning various technologies

• Knowledge grows fast with new parameters added monthly from network of domain experts, and partnership with key infrastructure vendors

• Easily customize knowledgebase by various stakeholders

• Smoothly share knowledge among various stakeholders and domain and specialists

• Tap into existing organizational knowledge and improve efficiency

Demo - Click to Watch

Impact Knowledge Base (1:42)

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CHANGE MANAGEMENT

How Evolven Helps? Key Benefits

• Accurate assessment of change implementation and its results

• Detects, analyzes and reports unauthorized changes

• Captures a complete audit for future reference

• Provides accurate, granular information for mistake analysis and lessons learned

• Configuration Managers get granular configuration information not previously available

• Release Managers ensure production environment is protected and correct components are released.

• Reduces risk of undesired disruptions to IT services

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RISK MANAGEMENT

How Evolven Helps? Key Benefits

• Provides granular visibility and audit-trail

• Proactively identifies changes and differences that pose risk to IT services 

• Identifies any deviation from security and compliance requirements

• Assesses threats by analyzing critically and impact

• Quickly pinpoints incident’s root-cause

• Reduce risk to stability, security and compliance of physical, virtual or cloud-based IT environments

• Reduce security and compliance risks

• Reduce production outages and availability risks

• Cut time to repair

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COMPLIANCE MANAGEMENT

How Evolven Helps? Key Benefits

• Easily identifies, documents and reports any deviation from enterprise policy and legal requirements by using powerful comparison capabilities

• Creates logged comparison results information

• Create granular audit-trail of all deviations

• Use information as a proof for compliance

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EVENT MANAGEMENT

How Evolven Helps? Key Benefits

• Analyzes events for their criticality and impact, by leveraging extensive knowledge base

• Issues notifications and alerts should the event meet certain criteria

• Stores event records are for future reference

• Reduce the management challenge by ignoring insignificant events

• IT teams focus on what matters most

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OTHER EVOLVEN SOLUTIONSLess Risk, More Uptime and Greater Stability

Release with ConfidenceBrings certainty and reduce risk, by assuring integrity in environments, providing visibility into the release content and ensuring that the release transitions as expected

Release ValidationA High Stakes Race Against TimeSlash investigation time and effort by a staggering 50%, minimize system downtime and prevent incidents from impacting overall operations

Incident Investigation

Don't Let Your Disaster Recovery Environment Let You DownVerify consistency and integrity of your disaster recovery environment, and enable a compliant environment that won't let you down

Disaster Recovery VerificationBoost Your ITIL Initiatives Evolven Comparison assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability.

ITIL

Tame the Virtualization Beast Take control of virtualization’s new configuration challenges and risk: manage drift, ensure integrity and control sprawl. Reduce outage risk and minimize downtime

Virtualizationhttp://www.evolven.com/solutions.html

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