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ERP-II: Extended ERP

‘Knowledge Management’

“The only irreplaceable

capital an organization

possesses is the knowledge

and ability of its people.”

Sources: IBM & Industry Studies, Customer Interviews

Challenges . . .

30% of people’s time is spent

searching for information

85% of information is unstructured,

outside a database

IT searches to reduce costs, drive strategic

standards, and do more with less

60%-80% of workers can’t

find information they need

81% of business is conducted on

unstructured information

Data and content growth is now

estimated at 64% annually

Effective disk utilization is <50%,

with 20-40% wasted space

The avg Fortune 500 co. has ~150TB of storage,

some are growing at 1TB day

Enterprises have to think in

terms of the TBs, PBs & Exabytes

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Defining Knowledge Management

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Royal Dutch/Shell definition taken from the BSI Guide to Good Practice:

‘The capabilities by which communities within an

organization capture the knowledge that is critical to

them, constantly improve it and make it available in the

most effective manner to those people who need it, so

that they can exploit it creatively to add value as part of

their work.’

European KM Framework

4 European KM Framework, Source: Heisig & Iske (2003)

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Portal Vendors

Vendor KM Portal

Product

Feature Summary Best Uses

Lotus/IBM Lotus Raven 1.0 (in beta)

• Intelligent taxonomy

• QuickPlace collaboration tool

• Assigns value to data based on how often it is used

• Portal replication

• Facilitates content management

• Self-creating and refining taxonomies

• Personnel resources linked to data sources

• Advanced collaboration

• Easy portal repurposing

• Rapid application development with associated KM packages

Open Text MyLivelink Portal 1.0 with Livelink 8.5.1 KM software

• Integrated work flow

• Quick integration of features

• Quick portal deployment

• Integrated KM

• Document management and work flow

• Custom collaboration spaces (personal, project, or enterprise)

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Vendor KM

Portal

Feature Summary Best Uses

Plumtree Plumtree

Corporate

Portal 4.0

• Automatic population

• E-mail, voice, and

wireless notification

• Integration with LDAP

directories

• E-room tools

• Easy and extensive

content and application

integration

• Scalability

• Advanced security

• Trainable taxonomies

• Various data access

• Customization and

extensibility

Woolamai WebMeta

Engine 1.0

• Quick integration

• Flexible portal interface

• Knowledge taxonomy

adapts to data views

• Data-mining

functionality

• Web site statistics

• Usability

• Tracking site statistics

• Content streaming to

wireless devices

Knowledge Management In Reliance Industries

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Business Problem: Capture and share knowledge floating among more than 4,000 employees in RIL

IT Solution: Implemented a KMS

KMS features: e-learning News letters and internal circulars Appointments and awards Announcements Email Knowledge center Search facility like Google

Impact: The company will approximately save Rs. 50 Crores in licenses, hardware and manpower cost, apart from improved systems. Waste of Rs 100 Crores in a particular year on duplicity of work and lack of knowledge

sharing.

Awareness

Individual Development

Culture Change Matrix

Participation Preference Loyalty

TRY IT

TEST IT

TRUST IT

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