Summary as of 31 July2014

Key Statistics for RSPO Complaints

Formal complaints: 48Case closed: 19; Case closed for monitoring: 10Open case: 19

Received / Under Assessment

Reviewing Member Response

Under Agreed Action Plan

Closed

Appeal/Unresolved

0 5 10 15 20 25

7

2

9

29

1

Distribution of Complaint by Current Status

Key Statistics for RSPO Complaints

1940%

1532%

24% 3

6%

12% 2

4%

511%

Free Prior Informed Consent

High Conservation Values

Code of Conduct Breach

Certifying Body credibility

Human Rights

New Planting Procedure

Other

Distribution by Category/Type of Complaint

Summary as of 31 July2014

Key Statistics for RSPO Complaints

919%

2960%

24%

24%

12%

510% Malaysia

Indonesia

France

PNG

Cameroon

Liberia

Distribution by Country of Complaint

Summary as of 31 July2014