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Infosim StableNet® Key reference projects Page 1 of 12 January 2014
Infosim StableNet® Telco 3 in 1s Performance-, Fault- and Configuration-Management
Software Solution
For the Telco, IP- and IT-Infrastructure
Service Quality Management / Customer Experience
Key Reference Installations
Limited Distribution: Confidential – Only distribute to selected recipients
www.infosim.com
© 2014 Infosim GmbH & Co. KG, Wuerzburg
Infosim StableNet® Key reference projects Page 2 of 12 January 2014
1 Telco/SP: Vodafone / Cable & Wireless
Cable&Wireless Worldwide is now a wholly-owned subsidiary of Vodafone, bringing together two great British
companies and two leading telecoms brands to deliver fixed and mobile communications internationally.
1.1 Cable & Wireless – Managed Services – SQM/CE
StableNet®Telco is operated as central NOC solution by C&W across multiple large customers.
Performance management, fault management/root cause, inventory, capacity monitoring on:
C&W Network and IT-Services
IP networks (IPv4 and IPv6)
MPLS networks
VoIP installations: VoIP-Phones, Gateways, IT-Infrastructure – SQM/CE
IT-Systems
E2E services monitoring – SQM/CE
1.2 Why Infosim StableNet®Telco was selected by C&W?
Already integrated and self configuring FM/PM/CM NGN Management solution
Supports SQM / CE
Access Security
Supports secure management across multiple services areas and many enterprise customers
IPv4 and IPv6 support
Easy creation of customer and operations reports
Support of “linkable” static and dynamic Web reports (e.g. for real time dashboards) for customers
Multi tenancy support (Overlapping IP address ranges)
Multi-Vendor solution adapting to and supporting easily new devices
Very quick deployment and fairly low implementation and adaptation efforts
Scalability for very large Telco installations
Solution size
o StableNet Server: 1 for every customer
o StableNet® Agents: 1-15 per customer
Implementation time and effort:
o About 10 Weeks
o About 100 Staff days
1.3 C & W – VoIP Services for customers (SQM/CE)
1.3.1 National Grid
StableNet®Telco Solution: Services and infrastructure monitoring and reporting for
o IT-network of gas and energy distribution backbone in England/UK
o UK-wide-Energy-Backbone, mainly VoIP, IP-, and IT-Infrastructure monitoring.
o Monitoring of the gas and energy control IT-network
o Network Management operated by C&W (UK)
About National Grid (UK)
Are one of the largest investor-owned energy companies – worldwide (UK+US).
Several million of customers
Infosim StableNet® Key reference projects Page 3 of 12 January 2014
1.3.2 Axa (Finance sector / Insurance)
StableNet®Telco Solution: Services and infrastructure monitoring and reporting for
o VoIP quality and
o network infrastructure
About Axa
o 15,000 employees in the UK, 1,000 people in Ireland and
have approximately 16 million UK customers.
o Operating companies, AXA Wealth, AXA Commercial, AXA
Personal Lines, AXA PPP healthcare, AXA Ireland and in-
dependent distribution business Bluefin, part of the
AXA Group, a worldwide leader in financial protec-
tion.
o AXA Group employs 216,000 employees and distrib-
utors worldwide and has major operations in Eu-
rope, North America and the Asia/Pacific area.
96million clients worldwide.
1.3.3 Aviva (Finance sector / Insurance):
StableNet®Telco Solution: Services and infrastructure monitoring and reporting for
o Callcenter IT-Systems,
o VoIP, Voice box servers – SQM/CE
o Network Management operated by C&W (UK)
About Aviva
o Sixth largest insurance group WW, 45.000 employees, 53.4 Mio customers
Infosim StableNet® Key reference projects Page 4 of 12 January 2014
2 Telco / SP: Deutsche Telekom / T-Systems
StableNet® Solution: Services and infrastructure monitoring and reporting for
o SQM/CE - VoIP quality (VoIP Phones, Media Gateways, etc.)
o IP network and related VoIP IT-infrastructure
o Monitoring of external service providers (British Telecom)
o VoIP
o StableNet® is also used a base for providing internal accounting data
o SLA monitoring: Availability and performance of VoIP Service
o 60.000 VoIP phones
o Siemens VoIP systems
o IT-and Network Management operated by T-Systems / Deutsche Telekom
About
o One of largest power plant and energy corporation world wide
o 85.000 employees worldwide, mainly Europe, Russia, North America
o Annual turnover about 93 Billion Euro
Why Infosim StableNet® was selected?
o Service oriented real time monitoring and reporting on VoIP PBX and not only device oriented in-
formation
o Service oriented reporting on the underlying IP and IT-Infrastructure
o Already integrated and self configuring FM/PM/CM IT Management solution.
o Very quick deployment and fairly low implemen-
tation and adaptation efforts.
o Scalability and easy deployment across the large
e-on network.
o Cost effective, automated solution.
Solution size
o 60.000 VoIP phones
o StableNet® Servers: 1
o StableNet® Agents: 10
Implementation time and effort:
o About 8 Weeks
o About 40 Staff days
Infosim StableNet® Key reference projects Page 5 of 12 January 2014
3 Telco / Nucleus Connect (Singapore)
StableNet®Telco Solution: Services and infrastructure monitoring and reporting for
o Performance-, Fault-/Root Cause, and E2E Services Management
o Automated Network- and Services Discovery
o Auto-Setup of Fault and Performance Management
o OSS integration with Order Management, Incident Management/TTS and the Nucleus Web Portal
for integrated and secure reporting.
o Infrastructure for management
o Huawei and ZTE components
o GPON, FTTH network
o Network-Sub-Provider
o MPLS network
o MetroE, Layer 2 EVCs, Layer 2 VPLS, Layer 3 VPN
o IP Infrastructure IPv4 and IPv6
o IP, IPTV, VoD, VoIP, WiFi, mobile Backbone, eHealth, and EDU services (SQM/CE)
o IP Multicast
o End to End services monitoring
o The Goal: A fully automated “Dark NOC”
Why Infosim StableNet®Telco was selected?
o Already integrated and self configuring FM/PM/CM NGN Management solution
o Multi-Vendor solution adapting to and supporting also new devices from Huawei and ZTE
o Very quick deployment and fairly low implementation and adaptation efforts
o Scalability to the very large
Solution size
o Planned for 2.5 Million+
o StableNet Server: 1
o StableNet® Agents: 10+
Implementation time and effort:
o 16 Weeks
o 240 Staff days (frequent adaptations to multiple Interface modifications by Huawei on new technology edge devices)
About Nucleus Connect
o Nucleus Connect is Singapore’s Operating Company for the active infrastructure of the Next Gener-
ation Nationwide Broadband Network (Next Gen NBN)
o 100% fibre, 100% everywhere
o 100 Mbit/s to the end user, IP, IPTV, VoD, Health, EDU
o 1 GBit/s to business customers
o 5 Mio inhabitants in Singapore
o FTTH to about 2,5 million homes
o 790 Mio USD initial investment
Infosim StableNet® Key reference projects Page 6 of 12 January 2014
4 SingTel - Singapore Telecommunications Ltd. (Asia/Pacific)
StableNet® Solutions for the following business and operations areas:
o SingTel Mobile
o Monitoring and reporting on the Mobile Backhaul for 2G,3G,4G/LTE.
o The Mobile Packet Backbone Network had been recently upgraded and expanded to support
4G/LTE traffic. Ericsson is providing the LTE
and networking equipment.
o StableNet® NG OSS Service Assurance, Fault-
and Performance Management.
o Network discovery and topology mapping.
o Reporting on traffic, availability, systems
load, utilization and bandwidth, performance,
environment, topology and inventory.
o Management of Cisco, Juniper and Redback
equipment (Core/Backbone-, P-, and PE-
Routers, Switches, Application Layer Gate-
ways, Security Gateways, Access Devices).
o Roll-out of the NG OSS since beginning 2013,
together with Infosim partner Ericsson. Fig. Mobile Backbone Packet Network architecture (MBPN)
o SingTel 'Boston' Network
o Performance Management on the central transport network of SingTel.
o Monitoring and reporting on MPLS Core, Active/Passiv Ethernet, and DSL.
o Recently did extend monitoring to include ZTE GPONs.
o SingTel ITSD
o Fault- and Performance- Monitoring of the network infrastructure for SingTel’s Retail-Shops,
Online-Shops, and Call Center.
Why Infosim StableNet® was selected?
o Flexibility and scalability of the StableNet®Telco solution to cover multi-vendor installations
and to cover monitoring and reporting from devices, networks, IT up to services monitoring.
o Rapid deployment of the solution.
o High grade of automation.
o Automated Root Cause setup and analysis.
o Positive long term experience with StableNet®Telco as solution.
About
o Singapore Telecommunications Limited (SingTel) is a Singaporean telecommunications compa-
ny, with a combined mobile subscriber base of 416 million customers from its own operations
and regional associates in 25 countries at end of June 2011.
o SingTel provides ISP (SingNet), IPTV (mio TV), mobile phone (SingTel Mobile Singapore) and
fixed line telephony services.
o SingTel has expanded aggressively outside its home market and owns shares in many regional
operators, including 100% of the second largest Australian Telco, Optus, and 32% of Bharti
Airtel, the largest Telco in India.
o SingTel has 35 offices in 19 countries located throughout the Asia Pacific region, Europe and the
United States.
Infosim StableNet® Key reference projects Page 7 of 12 January 2014
5 Industrial sector examples
5.1 BMW AG- Large International Car Manufacturer
StableNet®Enterprise Solution
Services and infrastructure monitoring and reporting for:
o BMW does monitor the BMW IP network and IT infrastructure world wide
o About 25.000 Router and Switches worldwide
o About 20 computer centers worldwide
o Multi vendor environment: Cisco, HP, Bluecoat, F5, Funkwerk, Interblox, Tipping Point, HP
o StableNet® integration in IBM Tivoli TEC
o PABX: Cisco VoIP (SQM/CE)
StableNet® users
o More than 100 concurrent StableNet® user via web portal
Why Infosim StableNet®Enterprise was selected?
o Already integrated and self configuring FM/PM/Network Change & CM IT Management solution.
o Easy integration of BMWs business processes.
o Very quick deployment and fairly low implementation and adaptation efforts.
o Scalability and easy deployment across the large worldwide BMW network.
Solution size
o About 25.000 Router and Switches worldwide
o About 20 computer centers worldwide
o StableNet® Servers: 1
o StableNet® Agents: 6
Implementation time and effort:
o About 40 Weeks
o About 70 Staff days
Infosim StableNet® Key reference projects Page 8 of 12 January 2014
6 Multi Vendor Support
7 Key customers
Infosim StableNet® Key reference projects Page 9 of 12 January 2014
8 Infosim StableNet® – Overall Solution Overview
Infosim does offer the Service-, System-, Network-, and VoIP Management Suite
StableNet® featuring the following management functionality:
Up to date Management Information
o Service, IP-Network, VoIP and IT-System - covering holistic Service Views in near
real time – SQM/CE Views
o Central status information on IT-services availability and Hot Spots
o Automated Root Cause analysis on services and not solely on el-
ement status
o Possible drill down to the cause of the issue
o Passive and active E2E Services Monitoring including VoIP/SQM
o Monitoring and reporting up to IT-Systems and applications
Automated Reports o For IT- and Operations Management, UHD, Customers etc.
o Dedicated for Management, Groups, Regions, Sites, Users,
Customers etc.
o SQM/CE Utilization and Service-Quality information on
groups, regions etc.
Services monitoring o Combination of sub services elements to a service
o StableNet® allows combining the monitoring of the related infrastructure
elements, necessary to build a “Top Level Service”.
o By this it is possible to monitor the overall service availability, service
performance and service capacity and to indicate parts creating “issues”.
Recovery of services o System aided Trouble Shooting support utilizing Inventory, direct el-
ement access etc.
o Action / Job Automation e.g. to trigger systems restart in case of
failure
Operational access, security and reliability
o Multi-User Management-System, Multi-Client user/group profiles
o Audit log support for audit ability
o Server – Agent 1-IP Port encrypt able communication (option)
o Data update and recovery on agent reconnect
o Centralized Software and Version Management (Option to include SW distribution to Agents)
Infosim StableNet® Key reference projects Page 10 of 12 January 2014
Capacity Management o Automated Trend and Capacity indications to allow counter-
measures on upcoming bottlenecks in time
o Capacity, Utilization and Trend Reports
o Time to threshold, time to SLA indicators
Real-Time Analysis, Root Cause and Trouble Shooting support o StableNet® does include a very efficient and automated Root-
Cause-Analysis system.
o The rules base for the Root Cause system is automatically creat-
ed from the auto-discovery / inventory data.
o The Root Cause analysis is based on Fault- and Performance Manage-
ment data.
o The Root Cause is showing the source of the problem and the affected
devices and areas – and is allowing a very effective trouble shooting.
o The Root Cause system does also work in meshed IP-Networks.
o As this function is fully integrated, the use of further Root Cause systems gets usually obsolete. By this on its
own, a significant amount of costs can be saved.
3 Solutions - One System
The management software StableNet® does integrate 3 solutions and functional areas in one product:
o Performance Management & Monitoring
o Fault-Management, Monitoring & Root Cause Analysis
o Network Change & Configuration Management (NCCM)
o and inventory support and handling
The 3 functional areas can be used in a whole or separate as required within your operations – to replace in
case legacy solutions step by step, as required by your operations.
By this StableNet® does provide unmatched synergy effects as Next Generation Management solution.
Infrastructure support
o Components
IPv4, IPv6, SNMP v1/v2/v3 support, NON-SNMP data support
o Networks
IP network elements: Router, Switches, etc.
DSLAM, CMTS, etc.
MPLS Support, IP-SLA-VRF
CDR Monitoring and Reporting
Netflow v1, v3, v5, v9, IPFX, cFlow, sFlow, jFlow
Mobile BackBone Monitoring & Reporting
o Services
Central Trap and Syslog Receiver, Filter, Re-Mapper and Forwarder
Voice/VoIP Monitoring, active End to End Measurements
IPTV Monitoring (IGMP)
Active E2E Monitoring
o IT-Systems and Applications
Data Base Monitoring: Oracle, DB2, …
IT-Computer Center Monitoring:
e.g. IBM iSeries (AS/400), HP, Sun/Oracle
Infosim StableNet® Key reference projects Page 11 of 12 January 2014
Virtual Systems,
Firewalls, Load Balancer,
Linux, Solaris, Windows
Open interfaces for Business Process Monitoring
Highly scalable due to StableNet® agent technology
Regionally distributable Online- and Offline-Agents
ITIL and NGOSS compliant
Easy to expand due to its open architecture and interfaces
Easy to integrate with commonly deployed OSS and management systems
Usually easy to integrate with Inventory / CMDB-Systems
Easy Trouble Ticket Systems integration
High degree of automation (Auto Discovery, Auto Measurement, etc.)
PM/FM support of VoIP/IPT-Systems like Cisco UCM, Avaya and Siemens HiPath
StableNet® by its Auto-Discovery and automation features is suited well for rapid deployment. During
operation it does usually require much less resources than “classical” management solutions.
9 Logos, Trademarks and Legal
All company logos and trademarks are shown are property of their respective owners.
We did make any effort to provide correct information within this overview, but accept no liability whatsoever
for the content provided.
Infosim StableNet® Key reference projects Page 12 of 12 January 2014
10 Your Infosim & Partner Contacts
Please feel free to contact us in case you have any questions or need more information.
You can reach us as follows:
www.infosim.net
EMEA, Headquarter Asia / Pacific Americas
Infosim GmbH & Co. KG
Friedrich-Bergius-Ring 15
97076 Wuerzburg
Germany
Phone +49 931 20592 200
Email: [email protected]
Infosim Asia Pacific Pte Ltd
8 Ubi Road 2
#08-04 Zervex
Singapore 408538
Phone: +65 6562 8286
Email: [email protected]
Infosim Inc.
3721 Executive Center Drive
Bldg 11, Suite 215,
Austin, TX 78731, USA
Phone: +1 512 879 9969
Email: [email protected]
