KEVIN WILHITE Systems Engineer

Orlando, FL itskvn.wilhite@gmail.com Cell - (484) 601-2494

-------------------------------------------------------------------------- Brief job history summary: With over 10 years of IT related employment, I am a multifaceted and versatile technical engineer who has acquired high familiarity to several different technologies. This is largely due to the many contracts and positions I have held throughout my IT career. In the process, this has also provided me with a unique ability to quickly absorb knowledge to my own undiscovered technologies, and willingness to take on any challenge within the field in which is presented to me with passion and confidence.

Knowledge/Qualifications/Skills/Experience:

- ESXi versions 2 through 6 using vSphere for remote management, imaging, vCenter and embedded Microsoft Hyper-V server management

- Utilizing monitoring software, more specifically NAGIOS, to ensure that all servers/services/binds/etc are running as needed. Modified configuration matrix files to add and remove services as needed.

- Working knowledge of several protocols including: WiFi, TCP/IP, DNS, DHCP, HTTP, NTP, SNMP, VoIP, LAN/WAN, DNS, HTTP, IMAP/POP3, SMTP, Firewalls, LDAP, DHCP, NAT

- Cisco and (some) Juniper routing utilizing PIX and the next Gen ASA Firewall Application support, QoS, switching, IPSec, IP Subnetting and other general IPv4/v6 utilization for networking, macrocells, femtocells, telephony, RF, mobile, firewall (physical and software based), SAN, load balancing, OPSec, etc.

- OS environments including Windows/Linux OS, MAC OS, SQL Server Enterprise, Microsoft AD, IIS, and Apache Tomcat

- Experience in using Hyper-V and VMWare tools efficiently for uses such as cloning, virtual datacenters, network balancing, and more.

- Scripting: Standard batch, Powershell, and beginner level PERL

Employment History

11/2016 – 12/2016 Disney World of Orlando (Contractor) NOC Analyst Kissimmee, FL

● Enterprise level incident management - this included tickets consisting of Priority 1 and 2 levels, even level 3 depending on variables within the reported issue

● Detailed logging of all bridge information for issue capturing and transparency ● Technical writing, documentation, and knowledge base upkeep ● Escalation Management - Internal and external support level evaluation ● Project management related procedures ● Provide updates with strict SLA guidelines for SLA using various KPI applications,

ticketing tools, email, and telephonic communication ● Utilized log monitoring and diagnostic applications such as Splunk to assist in system

and network management.

3/2016 – 8/2016 Veritas LLC. VM Laboratory Engineer (6 Month Contract) Heathrow, FL

● Performed various tasks to help keep a large engineering lab environment utilizing ● Performed enterprise level Antivirus monitoring using SEP and Log Platform utilization ● Performed Firewall maintenance and assisted in vulnerability Protection

● Utilized batch shell scripting and Powershell for automated tasks and other various functionality requirements when time was of the essence

● Performed several other security related job functions including ensuring protection from DDOS attacks, Brute Force attacks by configuring IPSec tunnel utilization as needed, and several more Network Security related tasks

● Performed log monitoring and diagnostics utilizing web and software applications such as Splunk, for example, to assist in system and network management

● Enterprise level racks in which contained much SAN related equipment, chassis containing blades (Maintenance provided remotely using iDRAC Management tools), physical servers and a very extensive amount of ESXi Virtual Centers in which some contained Hyper-V servers embedded within their hosts, and ensure that the datacenter remained operational 24/7.

● Tasks include, but are not limited to: Windows P2V'ing, ESXi VMWare Host Builds everywhere from MAC/OSX through Linux platforms and of course several Windows hosts, Windows Active Directory forest and domain management, IPv4 related networking troubleshooting, some Solaris Systems, etc.

● Demonstrated the ability to self-manage given workloads that are assigned to me via a standard based ticketing system.

● Worked collaboratively within a global enterprise sized team ● Performed accurate and detailed logging, ticketing and tracking of requests in the

service tracking system related to deployment and retirement areas ● Utilized a strong ability to coordinate and prioritize work, including timely follow-up to

customer questions or issues ● Contributed to on-going efforts in keeping the physical hardware inventory and asset

management system up to date ● Report into a team that carries multiple, complex workloads

10/2014 - 6/2015 then 9/2015 to 1/2016 (Time lapse due to company budget lay-off) ClearSky Technologies Orlando, FL Systems Support Specialist II

● Recognized as ClearSky Superstar (Employee of the Month) within the first month in which I was brought back to my role with the company as a contractor to finish up a large-scale enterprise level network migration as I was originally titled as the SME for.\

● Utilizing monitoring software, more specifically NAGIOS, to ensure that all servers/services/binds/etc are running as needed. Modified configuration matrix files to add and remove service monitoring requirements as needed.

● Implemented PERL commands provided to myself from development as written per any of my many maintenance change forms (CRs)

● Provided technical support for an enterprise sized Linux based network platform to provide several mobile carriers various cell phone data services

● Performed various modified PERL scripting ● Performed a lead role in an enterprise sized network migration project ● Assigned to Lead Systems Matter's Expert in multiple projects including Network

Platform migration, Smalls Cells Support Coordinator, and MMS/Mobile Data Services and TTM Support

● Responsible for ensuring accuracy within all service configuration scripts for both Linux and Windows services: (.conf/.ini/.cfg, etc.)

● Assist in project development by helping to formulate plans, create diagrams, while properly delegating responsibilities and set feasible guidelines for myself along with my teammates

● Utilize network and software load balance knowledge to support an enterprise level architecture in which relied heavily upon redundancy to maintain consistent services

● Configure and utilized Nagios and Sitescope applications to monitor all network, software, and hardware resources to assist in maintaining network stability

● Efficiently showed accountability within a rotating on-call procedure to maintain 24/7 support status

6/2015 - 9/2015 Starwood Hotel Ownership Orlando, FL Security Threat & Incident Engineer (Contractor)

● Oversaw the day to day technical project execution including deployment of local log aggregators, verification of configuration per vendor requirements and onboarding of security devices and systems to the logging platform.

● Performed Firewall maintenance and assisted in vulnerability Protection ● Performed several other security related job functions including ensuring protection from

DDOS attacks, Brute Force attacks by configuring IPSec tunnel utilization as needed, and several more Network Security related tasks

● Deploy Symantec log collectors, configure system and device logging to collectors, perform validation Support development of vendor event handling and escalation process

● Effectively communicated progress, issues, risks, and decisions to project team, business stakeholders, and IT dept.

● Ensure smooth transition of projects into operational environments for continued serviceability and measure success factors to ensure project objectives and deliverables were met.

● Collaborated with peers to ensure key requirements for ongoing project success were met within deadline.

● Developed comprehensive documentation describing installation processes, basic troubleshooting and administration requirements. Thus ensuring that all step-by-step documentation should be available when I was complete with the duties required to be successful within the contract's agreements.

1/2013 – 10/2014 - Apex contractor for Ericsson Communications Orlando, FL Technical Engineer III (Contractor)

● Responsible for installation of femtocell devices for Sprint ● Utilize SecureCRT for navigation and control of devices on Sprint’s Linux based network

architecture ● Provide Tier 3 level support for femtocell and various networking related issues over

3000 companies ● Utilize various Microsoft Office tools for various office related tasks ● Train and monitor new employees to perform various job related tasks

2/2010 – 2/2012 - Accufind Internet Services, INC. Wind Gap, PA Network Administrator

● Provisioned new Virtual Server Environments to suit any customer's desire ● Support and administration for Windows Server 2000/2005/2008 ● Support and administration for Unix/Linux based software (FreeBSD, CentOS, Fedora,

Red Hat) ● Utilized strong abilities for troubleshooting undocumented issues for hardware/software

issues ● Performed various modified PERL scripting ● Administration for MSSQL 7, 2000, 2003, 2008, along with MySQL 3 through 5 ● Responsible for all Linux based web administration using Apache and Linux based

TCP/IP networking ● Responsible for all network cabling and Cisco devices such as routers and pix firewalls ● Responsible for all email administration MS Exchange and Linux based POP3 services ● Utilized Qmail, Postfix, SpamAssassin, ClamAv, etc. ● Utilized strong phone and e-mail etiquette while being on-call 24/7 for support

2/2009 – 2/2010 MGN Logistics, INC. Easton, PA

Systems Administrator (Contract) ● Responsible for building network architecture from the ground up. ● Administrator of server farm including 4 Windows Server 2008 and 1 Centos 5.3 server. ● Implemented Dovecot, Sendmail, and Postfix to handle POP3/IMAP email system ● Implemented VPN using a Cisco router to join separate sites into a single network and

domain ● Responsible for all hardware, software, and network device upgrades ● Use remote desktop for 85% of IT support responses ● Handle all WAMP related services and website support including DNS

6/2008 – 12/2008 TEKsystems @ Indyne & Abacus - Kennedy Space Center, FL Desktop Support Tier 2 (contract)

● Responsible for troubleshooting Windows XP based desktop and laptop computers. ● Handle set up of workstations, monitors, keyboards, mouse/pointer devices and printers. ● Transferring user data (My Documents, email PST, etc.) between updated/new

computers. ● Responsible for installation of software and applications, Outlook email & PST

configurations, installation/removal of hardware components. ● Coordinate desktop and data migration through closeout of KICS contract.

3/2008 – 4/2008 TEKsystems @ Bank of America Central Florida Hardware Deployment Technician (contract)

● Support a Windows 2000/XP environment ● Assist in small scale deployments ● Troubleshoot hardware problems as required ● Responsible for tracking inventory ● De-install and Install Server, desktop and peripheral devices

2/2007 – 6/2007 Creative Data Solutions Lake Mary, FL Systems Administrator (contract)

● Performed phone and hands on technical support in a Windows 2000/XP environment ● Utilize Active Directory for setting up new users: permissions and Group Policies ● Responsible for working with Exchange: troubleshooting and setting up users ● Maintained and managed database information (Oracle, MSSQL) ● Responsible for all IT related issues (software, hardware, network and databases) ● Responsible for all network security (ISA Firewall and CISCO) ● Maintained domain using Microsoft Server 2003 Standard

9/2005 – 1/2007 F4W Inc Lake Mary, FL Product Engineer/Network Engineer

● Performed phone and hands on technical support in a Windows 2000/XP environment ● Performed various modified PERL scripting ● Utilized all Microsoft Office 2003 Applications ● Maintained domain using Microsoft Server 2003 Standard ● System development using Linux (Redhat, Debian, Fedora, & TCP/IPv4) ● Planned and managed deployment of wireless network infrastructure ● Setup and maintained emergency tactical communications for hurricane relief using

complex wireless/satellite/VoIP systems

Education

ITT Technical Institute - Associates in Network Administration and Computer Science

Lake Mary, FL