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KENNETH J. NIESEN
8345 N. 6TH STREET 480-250-3395
PHOENIX, ARIZONA 85020 [email protected]
______________________________________________________________________________
OBJECTIVE
Seeking IT Business Systems Analyst position where my extensive
experience and strengths as a
dedicated, results-driven Information Technology Systems Analyst
will provide outstandinganalytical and problem solving skills in
time-intensive environments and be a significant
contribution to your company. I possess excellent communication
and interpersonal skills with
colleagues, customers and executive management and can
effectively relate complex technical
issues to both technical and non-technical audiences.
ACCOMPLISHMENTS
Designed, developed, authored the Working Instructions, and
Policy and Procedure
documentation for numerous previous employers and provided
detailed, time sensitivedata reporting for various and multiple
departments as well as executive management.
Detailed experience with SAS and SQL statements including but
not limited to PROC,
PRINT, UPDATE, SELECT statements for ongoing time sensitive
company reporting
requirements.
Defined, instituted and documented new processes and procedures
following strict
HIPPA regulations for more efficient reporting, analysis and
processing ofMedicaid/Medicare claims.
PROFESSIONAL EXPERIENCE
INDUSTRIAL CONTRACTORS SUPPLY, INC, Mesa, Arizona 2008-2010
Database Administrator
Industrial Contractors Supply, Inc is a privately owned customer
contact call center. I designedand developed the companys database
and functionally served as the database administrator
while I authored Working Instructions and Policy/Procedures
documentation for the system.
Developed, created and administered small business database for
a customer contact callcenter.
Designed, developed, authored the Working Instructions, and
Policy and Procedure
documentation for the company to document all database
administration procedures.
Design, monitor, query, report and enhance information within
Access Database for new,
acquired data, historical data as well as create MS Excel report
devices within thedatabase for various departments, customer
records, and agent reports.
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CITY OF PHOENIX, Phoenix, Arizona 2008-2008
Contract position - Data Analyst
IT Programmer Analyst responsible for multiple information
technology subsystem
conceptualization, design, planning, implementation, and
maintenance, and for user and
computer operations personnel training. Work included
conceiving, designing, and maintainingdatabases and
telecommunications integrated with other systems; translating
specifications into
computer language; testing results; designing or assisting in
the design of file structures.
Develop and create SAS programs to run analytical data
requirements for Member
Services Department while programming directories and Ad-hoc
reports.
Edit previous SAS scripts to complete or repair coding from
previous employee
programming errors.
Managed and supported member server applications based on front
end and financial data
systems and MS SQL server, along with UNIX and SAS programming
applications.
Designed, developed, authored the Working Instructions, and
Policy and Procedure
documentation for the City of Phoenix to document SAS programs
that were developedand created.
Design, monitor, query, report and enhance information within
Access Database for new,
acquired data, as well as create report devices within the
database for other employees in
various departments.
BANK OF AMERICA, Phoenix, Arizona 2006-2007
Contract position - Data Analyst
IT Technology associate responsible for building and maintaining
data network linking more
than 6,100+ retail banking offices, nearly 18,500 ATMs and the
nation's leading online banking
and bill pay service. The IT team also runs multiple data
centers while providing support for tens
of thousands of desktops throughout the corporation.
Develop SAS programs to run analytical data requirements, for
Member Services
Department, while programming directories and Ad-hoc
reports.
Managed and supported member server applications based on front
end data systems and
MS SQL server, along with UNIX and programming in SAS
applications.
Designed, developed, authored the Working Instructions, and
Policy and Procedure
documentation for Bank of America SAS programs.
Design, monitor and enhance Access Database for new, acquired
data.
CAREMARK, Scottsdale, Arizona 2001-2006
IT Systems/Network Analyst
One of the nation's leading pharmacy benefit management (PBM)
companies, and provides
comprehensive prescription benefit management services to over
2,000 health plans, including
corporations, managed care organizations, insurance companies,
unions and government entities.Responsibilities within the Network
department included the collection of information from the
customer and research the requested information or refer the
inquiry to a subject matter expert
within the company. Responses to customer inquiries are tracked
and reported. The collection of
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Office Productivity: Visio, Word, Excel, PowerPoint, Outlook,
& Access
EDUCATION
MBA, Master of Science in Business Administration, (expected
graduation 6/2010)
KELLER UNIVERSITY, Phoenix, Arizona
BS, Bachelor of Science in Technical Management 06/2005
DEVRY UNIVERSITY, Phoenix, Arizona
Associate of Science in Computer Information Systems Data
Processing, 04/1999
GATEWAY TECHNICAL COLLEGE, Kenosha, Wisconsin
