Kementerian Penerangan Komunikasi dan Kebudayaan questionnaire

8/7/2019 Kementerian Penerangan Komunikasi dan Kebudayaan questionnaire

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Kementerian Penerangan, Komunikasi dan Kebudayaan (KPKK)

Ministry of Information, Communications and Culture (KPKK)

Public Perception on Public Service Department

We are students from Universiti Tun Abdul Razak (UniRazak) and with the

acknowledgement of our lecturer for the subject Fundamentals of Public Services

and NGO Management SMB3014, Ms. Rammilah Hansaram, as one of the

requirements of our assignment is to conduct a research on the public perceptions

of the Ministry of Information, Communications and Culture / Kementerian

Penerangan, Komunikasi dan Kebudayaan (KPKK).

Introduction

The Ministry of Information, Communications and Culture or Kementerian

Penerangan, Komunikasi dan Kebudayaan (KPKK) is previously known separately as

the Ministry of Information, Ministry of Unity, Culture, Art and Heritage and the

Ministry of Energy, Water and Communications. The merge is a result of the

reshuffling of the Cabinet following the appointment of the Honorable Dato Seri

Mohd Najib bin Tun Abdul Razak as the 6th Prime Minister of Malaysia on 3rd April

2009.

The Ministry of Information, Communications and Culture is divided into three

sectors as per stated (information, communication and culture) and upon these

three sectors, they are divided into many different departments and agencies

namely Department of Broadcasting, Malaysian National Library, National Culture,

Arts and Heritage Academy (ASWARA), Malaysian National Film Development

Corporation (FINAS), Telekom Malaysia Berhad, Pos Malaysia Berhad and many

more.

Dear respondents,

Please tick () your desired answers in the specific boxes. Allquestionnaires collected will be treated as private and confidential. After

answering this questionnaire, please accept a little token of appreciation

from us. Thank you very much for your cooperation.

Regards,

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Phoebe Debbie Ang (KJC1080540),Aainul Hayatie Hamdan (KJC1010033)Firzan Adnan (KJC1010212)

1. Please fill in the required details for our demographic statistics.

Gender:

Male Female

Age: Race/ethnicity:

20 2626 3233 3940 and above

Occupation: Last academic

qualifications:

2. Which of the following are you familiar or have dealt with? (You can

tick more than one)

Department of BroadcastingDepartment of InformationMalaysian National Film DepartmentDepartment of Special AffairsTun Abdul Razak Institute of Information and Broadcasting (IPPTAR)National Archives DepartmentMalaysian National LibraryDepartment of Museums

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ChineseIndianMalayBumiputera SabahBumiputera SarawakOthers (please specify)______________

StudentProfessionalManufacturing and IndustrialAdministrativeSelf employedOthers (please specify)______________

PMRSPMSTPM / DiplomaDegreeMasters, PhD, Doctorate,Professor and higher


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National Heritage DepartmentNational Culture and Arts DepartmentIstana BudayaMalaysian National News Agency (BERNAMA)Malaysian National Film Development Corporation (FINAS)Malaysian Handicraft Development CorporationNational Art Gallery (Balai Seni Lukis Negara)National Culture, Arts and Heritage Academy (Akademi Seni Budayadan Warisan Kebangsaan ASWARA)

Malaysian Communications and Multimedia Commission (MCMC)Telekom Malaysia BerhadPos Malaysia Berhad

INFORMATION

3. Which of the following places to do you go to seek for more

information? (You can tick more than one)

National Archives DepartmentMalaysian National Library

Web OPAC (search engine)University libraries (UPSI, UPM, UM, UMS, UNIMAS, UUM, etc.)Others (please specify):_____________________________________________________

4. Have you ever made a complaint to any of the public services

department in any of the following ways: online, through the phone

or across the reception counter? Were you satisfied with their

clarifications/solutions?

Yes.Please comment on your answer.________________________________________________________________________

No.Please comment on your answer.________________________________________________________________________

COMMUNICATION

5. Where do you get your daily dosage of news from?

Local newspapers (the Star, Kosmo, Berita Hairan, the Sun, etc.)Local television stations (RTM 1, RTM 2, TV3, Astro)

Radio frequencies (SuriaFM, HotFM, HitzFM, AiiFM, MinnalFM, etc.)

Online (Malaysiakini, Yahoo, Google, MSN, etc.)Social networks (Facebook, Twitter)

Others (please specify):

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10. What are your personal views or suggestions to further improve the

issues related to the Ministry of Information, Communications and

Culture?

- Thank you very much -

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Documents

Kementerian Penerangan Komunikasi dan Kebudayaan questionnaire